Fiery E-8100 Installation And Service Manual Download Page 117

Page: 117 / 158

ROUBLESHOOTING

117

Checking external connections

Before removing the side and front panels of the E-8100 to check internal components,
eliminate the most obvious sources of problems. Make sure that:

• All interface cables to the system are plugged into the proper connectors

(see

Figure 39

• The power cable is plugged into the wall power outlet.

• The LED on the network port is blinking to indicate network activity.

OTE

The copier interface cable included with the E-8100 is a 16.4 ft. Ethernet

crossover

cable that connects to the

upper

RJ-45 port on the E-8100 back panel. The network cable at

the customer site is a

straight-through

Ethernet cable that connects to the

lower

RJ-45 port on

the E-8100 back panel. The cables look similar but are not interchangeable. Make sure that
you connect the cables to the correct ports (see below and

Figure 6

on page 29).

IGURE

39:

E-8100 external cable connections

If all the connectors are properly in place and the power is on, proceed to the next stage of
troubleshooting.

Copier interface:

Ethernet crossover cable

Front panel

Back panel

USB ports

Power button

Control panel

DVD drive

Not used

Power cable

Monitor (option)

Not used

Network port (RJ-45):

Straight-through cable

USB ports (x4)

Summary of Contents for E-8100

Page 1: ...Color Controller E 8100 Installation and Service Guide A guide for service technicians EFI Part Number 45075973 21 November 2008 ...

Page 2: ...ect to change without notice and does not represent a commitment on the part of EFI The documentation is further covered by Legal Notices distributed with this product which can be found on the User Documentation CD The documentation may be provided in conjunction with EFI Software Software and any other EFI product described in the documentation The Software is furnished under license and may onl...

Page 3: ...nology and conventions 12 Precautions 14 Creating an ESD safe environment 16 Tools you will need 18 INTRODUCTION 19 Features 19 How the E 8100 operates 20 INSTALLATION 22 Installation sequence 22 Changing the pre installed E 8100 language 22 Checking the customer site 24 Setting customer expectations 25 Unpacking the E 8100 26 Connecting the E 8100 28 Completing installation and starting up 31 CON...

Page 4: ... 38 Starting shutting down restarting and rebooting 39 SERVICE PROCEDURES 41 Overview 41 E 8100 overview diagrams 42 Accessing internal components 46 Shutting down the system 46 Opening the E 8100 48 Removing and replacing boards 53 Video board 53 User Interface Board assembly 55 Motherboard 58 Removing the motherboard 58 Replacing the motherboard 62 Verifying new motherboard installation and upda...

Page 5: ...ing the E 8100 Setup Configuration 105 Updating E 8100 system and user software 106 Before updating the E 8100 106 System Updates 107 Check for Product Updates Software Downloads Site 113 TROUBLESHOOTING 115 Troubleshooting process 115 Preliminary on site checkout 116 Checking external connections 117 Checking internal components 118 Inspecting the system 119 Normal startup sequence 124 Error mess...

Page 6: ...features 140 Physical specifications 140 Networking and connectivity 141 User software 141 Safety and emissions compliance 141 PREPARING THE COPIER TO CONNECT TO THE E 8100 142 SERVICING THE E 8100 WITH FURNITURE 145 Procedures 145 INDEX 155 ...

Page 7: ... of E 8100 components 44 FIGURE 11 Power and data cable connections in the E 8100 45 FIGURE 12 Removing replacing the side panels 49 FIGURE 13 Removing replacing the front panel 50 FIGURE 14 Removing replacing the top panel 51 FIGURE 15 Diagram of the video board 53 FIGURE 16 Diagram of the User Interface Board front and back 55 FIGURE 17 Removing replacing the User Interface Board 56 FIGURE 18 Re...

Page 8: ...0 HDD 88 FIGURE 31 Removing replacing the HDD bracket 89 FIGURE 32 Removing the HDD from the HDD bracket 90 FIGURE 33 Component Sled with switch bank assembly 92 FIGURE 34 Removing replacing the Component Sled from the chassis 93 FIGURE 35 Removing replacing the switch bank assembly 94 FIGURE 36 E 8100 DVD drive 96 FIGURE 37 Removing replacing the DVD drive 97 FIGURE 38 Troubleshooting the system ...

Page 9: ...oller E 8100 if it is installed or serviced by non authorized personnel NOTE The term E 8100 is used throughout this guide to refer to the Color Controller E 8100 The term copier is used to refer to the Copier Main Unit E 8100 customer media pack The E 8100 customer media pack contains the following System Software media includes the Microsoft Windows XPe OS and Fiery Server Software for service u...

Page 10: ... this guide see the sections beginning on page 11 Customer documentation Customer documentation also known as user documentation is designed primarily for users and administrators It also contains information that may be useful to service technicians therefore cross references to the customer documentation are included in the Installation and Service Guide Service technicians can obtain user docum...

Page 11: ...installing system and user software backing up and restoring configuration settings updating system and user software Troubleshooting Common problems and ways of correcting them startup error messages general system error conditions Specifications E 8100 specifications Preparing the copier to connect to the E 8100 Installing the Gigabit Ethernet board in the copier changing the copier Service Prog...

Page 12: ...as an appropriate electrical outlet and sufficient physical space for the E 8100 Unpacking the E 8100 Installing and connecting the E 8100 NOTE The above functions may be performed by a trained rigger or service technician Servicing the E 8100 components Installing system and user software on the E 8100 Network administrator In this guide responsibilities attributed to the network administrator in...

Page 13: ... installed on the E 8100 hard disk drive HDD For other terms used to identify components of the E 8100 see the reference key in Figure 12 on page 43 Connectors and components labeled not used Connectors and components labeled not used are disabled or are not used in the standard E 8100 configuration Document conventions References to E 8100 user documentation such as Configuration and Setup are di...

Page 14: ...so del sistema ADVERTÊNCIA Nunca erga o servidor de impressão pelo painel superior O painel superior não suporta o peso do sistema WAARSCHUWING Til de afdrukserver nooit op door het bovenpaneel vast te nemen Het bovenpaneel kan het gewicht van het systeem niet dragen When connecting or disconnecting the power cord Only use the power cord that shipped with the E 8100 or an appropriate replacement p...

Page 15: ...ory defaults Never alter an existing network without permission The E 8100 will probably be connected to an existing Local Area Network LAN based on Ethernet hardware The network is the link between the customer s computer existing laser printers and other prepress equipment Never disturb the LAN by breaking or making a network connection altering termination installing or removing networking hard...

Page 16: ...an antistatic grounding strap grounded at the same place as the antistatic mat If that is not possible do the following Attach a grounding strap to your wrist Attach the other end to a good ground When you unpack the E 8100 from the carton for the first time touch a metal area of the copier to discharge the static on your body Before you remove any of the E 8100 panels and handle internal componen...

Page 17: ...ssen entsprechend den jeweiligen gesetzlichen Bestimmungen entsorgt werden ATTENTION Il y a risque d explosion si la pile est remplacée par un modèle qui ne convient pas Remplacez la uniquement par le modèle recommandé par le constructeur Débarrassez vous des piles usées conformément aux réglementations locales en vigueur ADVARSEL Litiumbatteri Eksplosionsfare ved fejlagtig håndtering Batteriet må...

Page 18: ...omführenden Leitern verwendet wird DVERTENCIA Este producto depende de la instalación del edificio en lo relativo a la protección frente a cortocircuitos sobretensión Asegúrese de utilizar un fusible o un interruptor de circuito que no sea de más de 120 V CA 15A en EE UU 240 V CA 10A internacional en los conductores de fase todos los conductores que transportan corriente ADVERTÊNCIA Esse produto d...

Page 19: ... computers Print color grayscale and black and white jobs Use the copier as a high resolution color scanner with Fiery Scan software Use 136 resident fonts 126 Adobe Type 1 PostScript and 10 TrueType plus two Adobe Multiple Master fonts used for font substitution when printing PDF files Command WorkStation or any third party LaserWriter downloader such as the Adobe Font Downloader can be used to d...

Page 20: ...from the motherboard and runs the interpreter The interpreter rasterizes the page description file and compresses the image pattern into memory using compression technology The interpreter outputs compressed raster data through the image frame buffer memory to the E 8100 video board The video board decompresses the image data and sends it to the copier through a crossover copier interface cable co...

Page 21: ...ed computers PCI bus Network interface 1000BaseT controller Lower RJ 45 Copier interface Upper RJ 45 User interface board HDD PCI 32 33MHz Keyboard and mouse option Monitor option SATA J19 SATA J20 SATA J21 SATA J22 USB devices Dongles Print DIMM DIMM DIMM DIMM Not used PCI 32 bit not used Video board PCI E x16 slot PCI X 64 bit Not used North bridge memory controller PCI E x4 slot Not used South ...

Page 22: ...you proceed from the component to the system level and verify functionality at each stage Figure 3 on page 23 outlines the recommended installation procedure for connecting the E 8100 to the copier Because the E 8100 is a node on the customer s computer network make sure that you coordinate your scheduled installation with the network administrator at the customer site For Network Setup informatio...

Page 23: ...ack the E 8100 see page 26 Power cable s customer kit media pack optional monitor keyboard and mouse If present connect the optional monitor keyboard and mouse to the E 8100 see page 28 Prepare the copier for connection to the E 8100 see page 142 Install the Gigabit Ethernet board in the copier Install the fierydriven key top on the copier Change the SP mode on the copier see page 143 Affix the Fi...

Page 24: ...djustments Print the copier Test Page before you install the E 8100 If the image indicates that the copier needs adjustment inform the customer After getting approval complete the necessary copier service Power Is there a dedicated grounded electrical outlet for the E 8100 near the copier Locate the grounded electrical outlet that will supply power to the E 8100 Do not run the E 8100 and the copie...

Page 25: ...d if the network administrator installs a network connector for the E 8100 and confirms network functionality with the connector in place before the date scheduled for the E 8100 installation The network administrator must make a networked computer available during the installation The appropriate software must already be installed Documentation for the networked computer and the network operating...

Page 26: ...lo painel superior O painel superior não suporta o peso do sistema WAARSCHUWING Til de afdrukserver nooit op door het bovenpaneel vast te nemen Het bovenpaneel kan het gewicht van het systeem niet dragen TO UNPACK THE E 8100 1 Open the box and remove the packing material Save the original boxes and packing material in case you need to transport the E 8100 at a later date 2 Remove the contents from...

Page 27: ...port the damage and file a claim 6 Give the media pack to the customer or network administrator Let the customer or network administrator know that in order to take full advantage of the E 8100 the user software must be installed on computers that will print to the E 8100 FIGURE 4 E 8100 shipping contents Copier interface cable Ethernet crossover 16 4 ft Power cables x4 Customer media pack Custome...

Page 28: ... connection For detailed information about the monitor keyboard and mouse see the documentation that accompanies the optional kit Follow standard ESD precautions when handling components FIGURE 5 E 8100 connections Copier interface Ethernet crossover cable Front panel Back panel USB ports Power button Control panel DVD drive Not used Power cable Monitor option Not used Not used Network port RJ 45 ...

Page 29: ...r RJ 45 port on the E 8100 back panel The network cable at the customer site is a straight through Ethernet cable that connects to the lower RJ 45 port on the E 8100 back panel The cables look similar but are not interchangeable Make sure that you connect the cables to the correct ports see Figure 5 on page 28 To verify the cable type align the connectors on each end of the cable as shown in Figur...

Page 30: ... correct ports see Figure 5 on page 28 The E 8100 provides twisted pair connectivity to an Ethernet network When the network cable is connected the Ethernet interface automatically detects the speed of the network environment Depending on your network speed the following unshielded twisted pair UTP network cables are supported For 10BaseT Category 3 or higher For 100BaseTX Category 5 or higher 4 p...

Page 31: ...ice upgrade documentation provided separately 5 Print the Test Page and Configuration page see page 37 and ask the customer to verify the output 6 If more than one E 8100 is or will be installed at the customer site advise the site administrator that it may be helpful to create a backup of the Setup configuration settings and place the backup file on a thumb drive or CD which can then be used to c...

Page 32: ...dvanced Controller Interface FACI which includes a monitor keyboard and mouse is sold separately as an optional kit Using the E 8100 Control Panel The Control Panel on the front of the E 8100 allows you to do the following Eject CDs and DVDs View the IP address of the E 8100 Shut down restart or reboot the E 8100 see page 39 You can also shut down restart or reboot the E 8100 through the copier op...

Page 33: ... Shut Down System Reboot System and Run Diagnostics options Flashing amber The E 8100 is starting up and the BIOS has established communication with the User Interface Board UIB Flashing green The E 8100 is continuing startup and the Windows XPe operating system has established communication with the UIB Solid green The E 8100 is powered on and is in the Idle state Solid yellow The E 8100 is power...

Page 34: ...ing Reboot shuts down all E 8100 activity and reboots the system When you select Restart or Reboot network access to the E 8100 is temporarily interrupted and all currently processing jobs are aborted and may be lost Shut Down System Shuts down all E 8100 server software and powers off the system Always select this option to power off the system NOTE Avoid using the reset button on the front panel...

Page 35: ...follows To change from one list to another press the desired tab at the bottom of the copier touch panel Main Waiting Jobs Idle Paper Tray Status Document 3 Document 4 Document 1 Document 2 Printed Jobs Job List Tools Suspend Printing Resume Printing Login Suspend Printing Suspend print activity between the E 8100 and the copier Use this command to interrupt the current E 8100 job for example to p...

Page 36: ...t any other job properties Tools tab The Tools tab allows you to perform tray alignment and calibration Scan tab The Scan tab allows you to scan documents For more information see Utilities Tray Alignment Adjust the placement of text and images on a page so that they are correctly aligned on the sheet of paper and both sides of a duplex sheet have the exact same alignment For more information abou...

Page 37: ... panel Job Log Prints a log of the last 55 jobs E mail Log Prints a log listing recent e mail activity FTP Log Prints a log listing recent FTP activity NOTE To print the E mail or FTP log you must first enable the appropriate service Setup Enter the Setup menu and change Setup option settings Run Diagnostics To troubleshoot video board or e mail printing issues choose this menu For more informatio...

Page 38: ...ght through Ethernet cable that connects to the lower RJ 45 port on the E 8100 back panel The copier interface cable included with the E 8100 is a 16 4 ft Ethernet crossover cable that connects to the upper RJ 45 port on the E 8100 back panel The cables look similar but are not interchangeable Make sure that you connect the cables to the correct ports see Figure 5 on page 28 and Figure 6 on page 2...

Page 39: ...it at least five seconds after the system reaches Idle before beginning the shutdown procedure NOTE Notify the network administrator before you remove the E 8100 from the network 2 Press the Fiery tab 3 Press Restart Fiery 4 At the next screen select one of the following options Restart Fiery Service soft reset Resets the E 8100 server software but does not reboot the entire system Network access ...

Page 40: ...to select Restart Server Reboot System or Cancel To shut down the E 8100 immediately select Shut Down System NOTE Use the reset button on the front of the E 8100 only if the system is unresponsive to keyboard or mouse actions Allow the system to shut down and power off or restart If you selected Restart Server you may need to wait 1 minute or more for the server software to restart Before accessin...

Page 41: ...s DIMMs CPU and battery Fans Power supply HDD hard disk drive DVD drive Replacement parts are available from your authorized service representative The terms replace and replacing are used throughout this guide to mean the reinstallation of existing components Install new components only when necessary If you determine that a component you have removed is not faulty make sure to reinstall it When ...

Page 42: ...overview of E 8100 components FIGURE 8 Front and back panels Copier interface Ethernet crossover cable Front panel Back panel USB ports Power button Control panel DVD drive Not used Power cable Monitor option Not used Not used Network port RJ 45 Straight through cable USB ports x4 ...

Page 43: ...x4 5 Not used 6 Monitor option 7 Copier interface Ethernet Crossover 8 Network port RJ 45 9 Power supply 10 CPU cooling assembly 11 Video board 12 DIMM slots 13 DVD drive 14 Removable drive option 15 HDD 16 Motherboard 17 Front fan NOTE Cables UIB and front panel USB ports are not shown 1 2 3 4 5 6 7 15 9 13 14 16 12 17 10 8 11 ...

Page 44: ...t sled 5 Switch bank assembly 6 DVD drive 7 Front panel 8 Upper faceplate 9 UIB cable 10 HDD bracket 11 HDDs 12 Side panel left 13 HDD data cable 14 DVD drive ribbon cable 15 CPU cooling assembly 16 Video board 17 DIMMs 18 CPU 19 Battery 20 Motherboard 21 Fan 22 Chassis 23 Power supply 24 Side panel right NOTE UIB buttons CPU fan cable tie wraps cable clamps dongle s and external cables are not sh...

Page 45: ...ve 4 UIB cable User Interface Board Motherboard connector J31 see detail above 5 DVD drive ribbon cable DVD drive Motherboard IDE 6 Front panel USB port cables Front panel Motherboard connectors J43 J44 see detail above 7 Power and reset cables Front panel Motherboard J37 see detail above 8 Speaker cable Front panel Motherboard J6 see detail above 9 CPU fan cable CPU fan Motherboard connector FAN ...

Page 46: ...own the E 8100 through the Control Panel or the copier operation panel power off by holding down the power button on the front of the E 8100 for up to eight seconds Using the reset button may cause the system to operate unpredictably therefore use the reset button on the front of the E 8100 only if the system is frozen and unresponsive to keyboard or mouse actions TO SHUT DOWN THE E 8100 FROM THE ...

Page 47: ...r before you remove the E 8100 from the network 2 Press the Menu button once to display the Functions menu 3 Select Shut Down System NOTE Use the reset button on the front of the E 8100 only if the system is unresponsive to keyboard or mouse actions Before accessing internal components make sure that all cables are disconnected from the back of the E 8100 This logo screen indicates that the E 8100...

Page 48: ...re on page 145 4 Remove all panels necessary to access the component that you want to access For guidelines on which panels to remove refer to the service procedure for the component that you want to access NOTE When removing multiple panels from the E 8100 use the following order Left panel see page 49 Right panel see page 49 Front panel see page 50 Top panel see page 51 NOTE When replacing panel...

Page 49: ...the panel off the chassis FIGURE 12 Removing replacing the side panels 3 To replace the panel fit the front edge of the panel on the pivot post in the chassis 4 Rotate the panel closed against the back of the chassis and replace the screws that you removed earlier Make sure not to damage cables as you replace the panel Fold all cables inside the chassis before closing the panel against the chassis...

Page 50: ... secure the front panel to the chassis and then lift the panel off of the chassis First remove the two top tabs then the middle tabs and then the bottom tabs FIGURE 13 Removing replacing the front panel 3 To replace the front panel align the four cutouts in the panel with the power and reset buttons and front USB ports 4 Press the panel against the chassis to snap it into place Snap the tabs in pa...

Page 51: ...nel Slide the top panel a few inches toward the front of the chassis to disengage the hooks in the panel from the slots in the top of the chassis NOTE You may need to tap the back edge of the panel toward the front of the chassis to disengage the panel 3 Detach the UIB cable from the motherboard 4 Remove the panel from the chassis Carefully route the UIB cable out of the hole in the top of the cha...

Page 52: ... panel into the slots in the top of the chassis and then slide the top panel toward the back of the chassis to engage the hooks NOTE You may need to tap the front edge of the panel toward the back of the chassis to engage the panel completely 7 Replace the plug on the top panel Correctly align the plug and then place it into the receptacle on the top panel Secure the plug by replacing the locking ...

Page 53: ... configuration as shown in Figure 9 on page 43 If optional components have been installed see the documentation that accompanies the particular option kit Video board The video board is installed in motherboard connector J42 The video board processes the image data and sends it to the copier through a crossover cable connected to the upper RJ 45 port on the E 8100 back panel FIGURE 15 Diagram of t...

Page 54: ...the video board at the front and back edges and gently pull the board straight out of its motherboard connector 4 Place the video board in an antistatic bag TO REPLACE THE VIDEO BOARD 1 Seat the video board in connector J42 on the motherboard the topmost connector and then secure it to the chassis with the mounting bracket screw that you removed earlier The video board edge connector is keyed to f...

Page 55: ... window LCD Four line selection buttons Up and Down buttons Menu button Jewel lights The UIB cable is routed from a connector on the back of the User Interface Board to connector J31 on the motherboard see Figure 19 on page 59 FIGURE 16 Diagram of the User Interface Board front and back Back Front Line selection button pads UIB cable connector J31 Activity lights LEDs Display window Up button pad ...

Page 56: ...able from the connector on the back of the UIB Detach the UIB cable by grasping the cable connector Avoid pulling on the cable 4 Remove the four screws that secure the UIB to the underside of the top panel 5 Remove the UIB from the top panel Be sure to remove the plastic lens that covers the display window of the UIB FIGURE 17 Removing replacing the User Interface Board 6 If you are removing the U...

Page 57: ...w of the UIB 5 Secure the UIB to the underside of the top panel Grasp the UIB in one hand while using the other hand to hold the plastic lens steady against the UIB display window Place the UIB in the mounting area of the top panel and carefully fit the buttons through the cutouts in the top panel as you hold the plastic lens in place Replace the four screws that secure the UIB to the underside of...

Page 58: ...slot occupied by the video board Two PCI X 1133 100 66MHz slots not used One PCI Express x4 slot not used One 32 bit 33MHz 3 3V PCI slot not used Removing the motherboard The motherboard attaches to the side of the chassis below the power supply Before you remove the motherboard you must remove the following The left panel All boards installed on the motherboard All cables connected to the motherb...

Page 59: ...y PCI Ex J38 16 Empty PCI J11 17 Unused LPT J8 18 Unused FDD J9 19 DIMM 4 20 DIMM 3 21 DIMM 2 22 DIMM 1 23 Battery BT1 24 Front panel USB port cable J43 25 Front panel USB port cable J44 26 Motherboard power PW2 27 BIOS chip U24 28 Unused J30 29 DVD drive ribbon cable IDE 30 Speaker connection J6 31 Not used FAN 2 32 Front panel fan FAN 3 33 PWR connection J37 pins 6 8 34 RST connection J37 pins 5...

Page 60: ...therboard NOTE First remove any plastic cable clamp s securing internal cables and reusable tie wraps if present Front panel fan cable FAN 3 Reset button cable J37 Power button cable J37 Speaker cable J6 UIB cable J31 Front panel USB port cables J43 and J44 DVD drive cables Ribbon cable from motherboard connector IDE 4 pin power supply cable from the back of the drive HDD cables SATA data cable fr...

Page 61: ...r removing the motherboard You must also detach the HDD power cable to remove the HDD 2 Remove the 10 mounting screws securing the motherboard to the chassis for screw locations see Figure 19 on page 59 3 Remove the motherboard from the chassis Lift the edge of the motherboard see Figure 20 Make sure that the back panel connectors on the motherboard clear the chassis while you lift it out of the c...

Page 62: ...ill cause the system to malfunction In general it is highly unlikely that both a HDD and the motherboard are defective therefore avoid replacing both to solve one problem First replace the HDD and install system software Always replace a faulty HDD with a new HDD Transferring a HDD from one E 8100 to another is incorrect and strongly discouraged If the problem persists reinstall the original HDD i...

Page 63: ...100 If the new motherboard does not solve the problem in Service Mode see page 67 do not update the system Return the new motherboard and unused one time use dongle to inventory If you are able to verify in Service Mode that the new motherboard solves the problem that you are troubleshooting update the system using the Feature Update CD and one time use dongle included with the new motherboard Do ...

Page 64: ...e old motherboard onto the new motherboard Doing so can damage the E 8100 BIOS chips are not interchangeable 2 Install the motherboard in the chassis Angle the motherboard so that the back panel connectors on the motherboard fit into the cutouts in the back of the chassis see Figure 20 on page 61 3 Align the mounting holes on the motherboard with the standoffs located in the base of the chassis 4 ...

Page 65: ...Ribbon cable to the back of the drive and motherboard connector IDE NOTE Connect the thin black SATA power cable connector to the HDD Do not connect the white 4 pin power cable connector Connecting both types of power cables will damage the HDD Front panel USB port cables J43 and J44 see detail Speaker cable J6 see detail Make sure that the small triangle on the cable connector is aligned with pin...

Page 66: ...ots are covered with slot covers Uncovered slots reduce air flow and may cause the E 8100 to overheat 5 If you reinstalled the old motherboard reassemble the E 8100 and verify its functionality see page 99 6 If you replaced the motherboard with a new motherboard reassemble the E 8100 see page 99 and then proceed to Verifying new motherboard installation and updating the system on page 67 NOTE Do n...

Page 67: ...erboard see page 70 If you determine while in Service Mode that the problem you are troubleshooting was not fixed by installing a new motherboard do not expend the one time use dongle to update the system to use the new motherboard described below do not install system software and do not replace the HDD Reinstall the old motherboard and return the new motherboard and the unused one time use dongl...

Page 68: ...install the Feature Update CD during the update phase see page 70 after you verify the system in Service Mode 1 Make sure that the E 8100 is connected to the copier see page 28 2 Locate the one time use dongle provided with the new motherboard and connect it to an available USB port on the front or back panel 3 Remove all other dongles and USB storage devices such as a Flash or thumb drive that ma...

Page 69: ...work and download a print job over the network see Configuration and Setup on the User Documentation CD If the problem you are troubleshooting persists or you are unable to perform steps 4 through 6 above while in Service Mode you may conclude that the old motherboard was not the source of the problem and does not need to be replaced If so do not update the system described below do not install sy...

Page 70: ...that E 8100 is fully assembled powered on and verified in Service Mode see page 68 1 Make sure that the one time use dongle is firmly attached to a USB port on the E 8100 and that no other dongles or USB storage devices such as a Flash or thumb drive are attached to the E 8100 If the one time use dongle is not attached Power off the E 8100 Remove all dongles such as Impose or Compose and USB stora...

Page 71: ... Update CD The E 8100 reboots automatically The new motherboard is now updated and cannot be used in another system Allow the system to reboot without interruption 10 Wait for the Idle screen to display on the copier operation panel or on the FieryBar if a monitor is connected and enabled If the E 8100 is not connected to the copier Check power and cable displays on the FieryBar 11 Reattach any ot...

Page 72: ...at only the one time use dongle is connected to the E 8100 and then repeat the system update procedure Used Dongle The one time use dongle has already been used to update a system and cannot be reused Obtain an unused one time use dongle and repeat the system update procedure Unknown platform This message displays if the update procedure is required but has not been done This message is most likel...

Page 73: ...k alike Make sure that you know the capacity of each DIMM before you install it in a socket Install only approved DIMMs available from your service representative DIMMs must be installed in matched pairs A matched pair is comprised of two alternate sockets see below DIMMs within a pair must be identical same capacity and same number of chips on each side For example in a two DIMM configuration pop...

Page 74: ...cket 4 To replace a DIMM insert the DIMM straight into the socket and close the levers at each side to lock it into place NOTE The socket is keyed so that the DIMM fits only one way See the notches in the preceding figure Make sure that the entire length of the DIMM ends and center is fully seated in the socket and that the levers close securely around the ends of the DIMM 5 Reassemble the E 8100 ...

Page 75: ... remove the CPU fan from the heatsink FIGURE 24 CPU cooling assembly If you remove the CPU from the motherboard in order to install it on a new motherboard unpack the new motherboard and remove the protective plastic cover on the CPU socket Transfer the protective cover to the CPU socket of the old motherboard to protect the circuitry Follow standard ESD precautions while handling the motherboard ...

Page 76: ...tor FAN 1 4 Remove the CPU cooling assembly Insert a flathead screwdriver into the groove on the top of a fastener cap and rotate the fastener counterclockwise that is in the direction of the arrow to the position shown below Pull straight up on the fastener cap until the peg is out of the motherboard You may need to use moderate force to pull the pegs out of the motherboard Be careful not to dama...

Page 77: ... the CPU from the motherboard to install it on a new motherboard make sure that you completely remove any thermal compound residue on the surface of the CPU and at the base of the heatsink It may help to scrape all the residue off of the surface using the flat edge of something non conductive 5 Prepare the CPU socket by ensuring that The socket lever is in the open position The load plate is open ...

Page 78: ...asteners to the position shown below by turning them clockwise that is in the opposite direction of the arrow on top of the fastener Ensure that the pin inside each peg is fully retracted upward Align the cooling assembly so that when it is installed the fan cable easily reaches the CPU fan power connector FAN 1 on the motherboard Align the pegs over their mounting holes in the motherboard 2 Place...

Page 79: ... on the underside of the motherboard 5 Connect the CPU fan cable to the motherboard connector FAN 1 If you are installing a new CPU secure slack in the fan cable using a tie wrap The tie wrap prevents the fan cable from interfering with the CPU fan Also make sure that the connector on the cable is securely connected to the motherboard 6 Reassemble the E 8100 and verify its functionality see page 9...

Page 80: ...sion om batteriet byts ut mot en felaktig batterityp Byt bara ut batteriet mot en batterityp som har godkänts av tillverkaren Hantera använda batterier enligt lokal miljölagstiftning CUIDADO Existe peligro de explosión si la batería se sustituye por una batería del tipo incorrecto Sustituya la batería sólo por una batería del mismo tipo que recomienda el fabricante Deseche las baterías usadas resp...

Page 81: ...guration jumper cap installed on pins 1 and 2 To clear CMOS settings 1 Shut down and open the E 8100 see pages 46 and 48 NOTE Make sure to remove the power cable from the back panel before opening the E 8100 and clearing the CMOS 2 Remove the battery see page 80 3 Wait two minutes to allow the motherboard electrical components to fully discharge 4 Reinstall the battery see page 80 5 Close the E 81...

Page 82: ... connector FAN 3 3 Release the fan from the fan bracket by bending the hooks on the bracket FIGURE 28 Removing the fan 4 Remove the fan from the chassis TO REPLACE THE FAN 1 Align the fan An arrow on the side of the fan indicates the airflow direction Make sure that the fan is positioned so that the arrow points inside the E 8100 and the fan cable extends downward toward the motherboard see Figure...

Page 83: ... in this table are direct current voltages VDC 1 2 Orange 3 3V 3 5 7 13 15 16 17 Black COM 4 6 19 20 Red 5V 8 Gray PW OK 9 Purple 5Vsb 10 Yellow 12V 11 Orange 3 3V Brown 3 3V sense 12 Blue 12V 14 Green PS ON 18 White 5V 1 2 3 4 Black COM 5 6 Yellow Black 12V 7 8 Yellow 12V 1 Yellow 12V 2 Black COM 3 Black COM 4 Red 5V 1 Yellow 12V 2 Black COM 3 Black COM 4 Red 5V 10 9 8 7 6 5 4 3 2 1 20 19 18 17 1...

Page 84: ...queeze the tab to unlock it and then open it completely and remove it You will reattach the tie wrap later when you replace the power supply 7 Remove the ferrite that is installed around the HDD power cable Carefully pry open the latch on the side of the ferrite and remove the ferrite from the cable Set the ferrite aside so that you can replace it later 8 Remove four of the five screws that attach...

Page 85: ...SERVICE PROCEDURES 85 FIGURE 29 Removing replacing the power supply Screw 1 of 4 Power supply Back panel Power supply cables Chassis support beam ...

Page 86: ...er cable to the DVD drive 6 Install the ferrite around the power cable that connects to the HDD Use the ferrite that you removed earlier Place the ferrite around the cable near the connector and snap the edges of the ferrite closed 7 Connect the power cable to the HDD Connect the thin black SATA power cable connector to the HDDs Do not connect the white 4 pin power cable connector Connecting both ...

Page 87: ...ns see pages 117 and 118 do not solve the problem and you suspect either the HDD or the motherboard is at fault use the following order to troubleshoot replace the HDD install system software and then check to see if the problem persists If it does perform other procedures such as replacing the motherboard see page 62 Proper handling Improper handling can damage a HDD Handle HDDs with extreme care...

Page 88: ...cing the HDD with a new one you will need The appropriate system software and documentation for the E 8100 that you are servicing A compatible version of the user software for the networked computers that will print to the E 8100 NOTE Video board and internal cables are not shown HDD HDD bracket ...

Page 89: ...ring the HDD bracket to the bracket shelf 6 Slide the HDD bracket off the shelf and lift it out of the chassis see Figure 31 Unlock the HDD bracket by moving the latch toward the back panel and then sliding the bracket off the bracket shelf NOTE Avoid striking the DIMMs as you remove the HDD bracket NOTE You will encounter slight resistance as you slide the bracket off the shelf The resistance is ...

Page 90: ...screws on the HDD cover Loosening these HDD screws breaks the seal and voids the HDD warranty Do not touch the drive with magnetic objects such as magnetic screwdrivers and avoid placing items such as credit cards and employee ID cards that are sensitive to magnets near the HDD Replacement HDDs are not shipped with system software pre installed After you install the drive you must install the appr...

Page 91: ... toward the front panel NOTE Avoid striking the DIMMs as you replace the HDD bracket NOTE You will encounter slight resistance as you slide the bracket onto the shelf The resistance is caused by two tension points on the bottom of the bracket The resistance helps control the bracket s movement during removal and installation 5 Secure the HDD bracket to the HDD shelf using the screw that you remove...

Page 92: ... includes the following components DVD drive Power button and cable Reset button and cable Speaker and cable Front USB ports and cables NOTE For more information about servicing the DVD drive see page 96 FIGURE 33 Component Sled with switch bank assembly Switch bank assembly with DVD drive Component Sled Guide latch 1 of 2 ...

Page 93: ...near the motherboard Carefully pry open the latch on the side of the ferrite and remove the ferrite from the cables Set the ferrite aside so that you can replace it later 4 Unharness the cables from the cable clamp s and tie wraps inside the chassis 5 Remove the Component Sled from the chassis see Figure 33 on page 92 Press the guide latches on the sides of the Component Sled and carefully pull th...

Page 94: ...ght out of the Component Sled FIGURE 35 Removing replacing the switch bank assembly NOTE Guide the cables as you remove the assembly from the Component Sled Be careful not to damage the EMI gasket around the opening in the Component Sled 7 If you are removing the switch bank assembly to replace it with a new assembly remove the DVD drive see page 97 Component Sled Switch bank assembly Screw 1 of 3...

Page 95: ...e latches click into place NOTE Be careful not to damage the EMI gasket around the slot in the chassis when installing the Component Sled 4 Connect the following cables see Figure 19 on page 59 for the location of connectors on the motherboard DVD power and ribbon cables to the back of the DVD drive DVD ribbon cable to motherboard connector IDE Power button cable to motherboard connector J37 pins ...

Page 96: ...OCEDURES 96 DVD drive The DVD drive is attached to the switch bank assembly The DVD drive is used to install system software onto the HDD and archive data onto writable media FIGURE 36 E 8100 DVD drive DVD drive ...

Page 97: ...move the switch bank assembly from the Component Sled see page 93 5 Remove the four screws that secure the DVD drive to the switch bank assembly Set aside the screws so that you can replace them later NOTE On some systems a small metal post in the switch bank assembly is used in place of one of the screws 6 Remove the DVD drive from the switch bank assembly FIGURE 37 Removing replacing the DVD dri...

Page 98: ...ches to the sides of the Component Sled reposition both guide latches as far forward as possible and then re tighten the screws 2 Install the switch bank assembly in the Component Sled and then install the Component Sled in the chassis see page 95 3 Attach the 4 pin power cable and DVD drive ribbon cable to the back of the DVD drive Make sure that the other end of the DVD drive ribbon cable is con...

Page 99: ...0 to the upright position 3 Replace any panels that you removed earlier as described on page 48 4 If you replaced the motherboard make sure that the new motherboard solves the problem that you are troubleshooting and then update the system see page 70 5 If the E 8100 is to be mounted on the optional furniture with the optional monitor see the reassembly instructions on page 145 6 Connect the power...

Page 100: ...ystem and user software Job Log The list of jobs in the Job Log and any jobs in the queues are deleted when you install system and user software The network administrator can use Command WorkStation to save a current list of jobs not the actual jobs from the Job Log Fonts All fonts on the HDD are deleted when you install system and user software Resident fonts are reinstalled when you reinstall sy...

Page 101: ...ference and Workflow Examples on the User Documentation CD Monitor profiles Monitor profiles saved to the HDD are deleted when you install system and user software Monitor profiles for the E 8100 monitor are automatically reinstalled when you reinstall Command WorkStation on the system System software updates All updates to system software Windows OS and Fiery System Software which may be availabl...

Page 102: ...on of system software 1 If you have not yet done so consider backing up configuration settings The settings are deleted when you install system and user software see page 105 2 Allow the network administrator the opportunity to print the Job Log Also print the following if possible Configuration page lists any installed options and records the customer s current Setup configuration Font List lists...

Page 103: ...nected FACI click OK to continue During this process the following installations are performed The entire contents of the System Software DVD are copied to a shared folder on the E 8100 HDD in e efi user_sw After installation when the E 8100 is connected to the customer s network users can access the user software in the shared folder and install it onto client computers Copying user software to F...

Page 104: ...ress For example xx xx xx x where xx xx xx x is the IP address of the E 8100 Open the User Docs folder Copy and paste the documentation files into the folder 12 Use the System Updates feature to install required software updates that may be available for the E 8100 that would have been deleted when you installed system software see Updating E 8100 system and user software on page 106 13 Reconnect ...

Page 105: ...0 is deleted TO BACK UP OR RESTORE E 8100 SETTINGS 1 From a client computer start an Internet browser and type the IP address or DNS name of the E 8100 The E 8100 home page appears 2 Click Launch Configure 3 At the Login prompt select Administrator in the user name field if needed type Fiery 1 in the password field and then select OK NOTE Type Fiery 1 exactly The password is case sensitive for exa...

Page 106: ...ernet the site administrator can configure a proxy server at the customer s organization to allow the E 8100 to receive updates see page 110 While updates are being installed you cannot print to the E 8100 Schedule the automatic updates when no one plans to print While updates are being installed the E 8100 may need to reboot several times To view updates that have already been installed print the...

Page 107: ... Check Now feature requires FACI or a Remote Desktop connection see page 111 Use Check Now to view and manually download updates that are available for installation Patches tab and or view a list of updates that have already been installed History tab You can also launch Check Now by clicking on an update notification in the task bar on the E 8100 monitor System Updates can be accessed in the foll...

Page 108: ... updates are being installed you cannot print to the E 8100 Schedule the automatic updates when no one plans to print The E 8100 may also need to reboot several times during the update process From the E 8100 requires FACI or Remote Desktop From a Client using Command Workstation From a client using WebTools Click Start All Programs Fiery System Updates NOTE If the E 8100 is not equipped with FACI...

Page 109: ...talls them Your intervention is not required Download updates and send notification Automatically downloads updates to the E 8100 but does not install them sends a notification that updates have been downloaded After the updates are downloaded you can install the updates manually Send notification when updates are available A notification displays in the E 8100 task bar when new updates are availa...

Page 110: ...roxy Settings select Enable Proxy and type the appropriate information in the following fields Address proxy server IP address Port port used by the proxy server User Name user name for accessing the proxy server Password password for accessing the proxy server 6 Click Save in the Proxy Settings window 7 Click Apply ...

Page 111: ...ou access System Updates from Command WorkStation or WebTools TO VIEW AND INSTALL UPDATES USING CHECK NOW 1 At the E 8100 or a client computer using Remote Desktop see page 112 click Start and choose All Programs E 8100 System Updates The System Update Preferences dialog box appears 2 Click Check Now at the bottom of the screen and then do any of the following To view a description of an update se...

Page 112: ...ing procedure TO ENABLE REMOTE DESKTOP 1 Enable Remote Desktop on the E 8100 Open your web browser type the IP address or DNS name of the E 8100 and then press Enter Click the Configure tab and then click Launch Configure Log on with Administrator privileges Choose Configure Server General Select Enable Remote Desktop Click Apply Click Reboot 2 Enable Remote Desktop on the client computer Click St...

Page 113: ...for all users Updates that may already be installed on some E 8100 print servers To help you choose the updates to download compare the list displayed with the E 8100 print server s Configuration Page Updates log Check for Product Updates is especially useful if your E 8100 cannot access the Internet is behind a firewall or is otherwise unable or not configured to seek and accept automatic updates...

Page 114: ...y be installed on some E 8100 print servers To help you choose which updates to download compare the list displayed with the E 8100 print server s Configuration Page Updates log 2 For each update that you want to download click the file name under Download and then select Save to download the update file to a location on the client computer 3 When the updates files have been downloaded browse to t...

Page 115: ...onnected FIGURE 38 Troubleshooting the system This chapter does not attempt to provide troubleshooting information for attached computers such as PCs or Mac OS computers copiers or extensive networks Refer problems in these areas to the appropriate service departments and network administrators When performing the service procedures described in this chapter follow the precautions listed in Precau...

Page 116: ...ections this section provides a comprehensive list of internal and external checks that may help you fix the problem This section includes the following Checking external connections on page 117 Describes the quick checks you can do to make sure that the problem is not caused by a loose connection at the back of the E 8100 Checking internal components on page 118 Describes the quick checks you can...

Page 117: ...nects to the upper RJ 45 port on the E 8100 back panel The network cable at the customer site is a straight through Ethernet cable that connects to the lower RJ 45 port on the E 8100 back panel The cables look similar but are not interchangeable Make sure that you connect the cables to the correct ports see below and Figure 6 on page 29 FIGURE 39 E 8100 external cable connections If all the connec...

Page 118: ...e E 8100 see pages 46 and 48 2 Before you touch any components inside the E 8100 attach a grounding strap to your wrist and discharge any static electricity on your body by touching a metal part of the E 8100 3 Inspect the inside of the E 8100 see Figure 9 on page 43 Make sure that no foreign materials have been dropped into the chassis Look for obviously loose boards and reseat each board securel...

Page 119: ...page references When problem occurs verify that Power cable is connected properly into the power outlet Chassis fans are operating Network link activity LED on RJ 45 connector is blinking All external cables required are present in correct connectors and well seated Cables cable connectors and mating connectors appear undamaged Back panel external connectors chassis fans and power button page 117 ...

Page 120: ...D and single use dongle page 58 Each DIMM is well seated DIMM edge connectors are not oxidized DIMMs for E 8100 page 73 Each board required is Present Installed in the correct slot Well seated Appears undamaged Required cables if applicable are Present Firmly connected in the correct connectors Appear undamaged Video board page 53 User Interface Board UIB is Present Correctly attached to its brack...

Page 121: ...n page 82 The power supply required is Present Correctly installed Appears undamaged Cable connectors are Firmly connected Appear undamaged Installed in the correct devices Power supply page 83 The HDD required is Present Correctly installed Appears undamaged Jumpered as the master primary according to label HDD data cable is Present Firmly connected to motherboard connector SATA 2 Appears undamag...

Page 122: ...cted to motherboard J13 Appears undamaged DVD drive page 96 Each cable required is Present The correct type Installed in the correct connector Well seated Appears undamaged including connectors UIB cable page 45 HDD data cable page 45 Copier interface cable page 117 DVD drive ribbon cable page 45 Power cable s page 117 TABLE 2 Verifying the system Conditions to verify Part and additional page refe...

Page 123: ...ack panel The cables required are Present Installed in the correct connector Well seated Appear undamaged including connectors For the following items see the document that accompanies the FACI kit if applicable Mouse if applicable Monitor if applicable Keyboard if applicable Monitor power cord not pictured TABLE 2 Verifying the system Conditions to verify Part and additional page references ...

Page 124: ...ay vary slightly FIGURE 40 Normal startup sequence Server name Code in motherboard BIOS initializes and configures areas on the motherboard Code in UIB firmware enables the UIB back light Windows operating system establishes communication with E 8100 devices System software on the HDD completes startup process Activity light is off 1 second 10 seconds 2 minutes 1 2 3 4 Power on Activity light is o...

Page 125: ...cables and connections reinstalling system software and so forth do not solve the problem and you suspect either the HDD or the motherboard is faulty note that it is highly unlikely that the HDD and the motherboard are both defective therefore avoid replacing both to solve one problem Always troubleshoot in the following order First replace the HDD and install system software Always replace a faul...

Page 126: ...ower cable is not plugged into the power connector on the E 8100 back panel or into the copier s internal power connector Faulty power supply power supply may not be supplying power to the motherboard The CMOS jumper is not in the default position see page 81 Faulty motherboard motherboard power plane may not be supplying power to components 1 Recheck all cables and connections 2 Listen for the po...

Page 127: ...to synchronize with the firmware on the new User Interface Board Wait five minutes power off using the power button wait 10 seconds and then press the power button to power on again NOT following installation of a new User Interface Board system stops responding at this screen Possibly one of the following Faulty BIOS Faulty motherboard 1 Recheck all cables and connections 2 Reboot the E 8100 3 If...

Page 128: ...e trying to install software from bootable media DVD or CD the media may be damaged Try another DVD or CD 3 If the problem persists replace the motherboard see page 62 Control Panel screen and Activity light appear as follows Possibly one of the following Faulty or incorrectly connected HDD data cable HDD power cable disconnected Faulty HDD Faulty motherboard 1 Recheck all cables and connections M...

Page 129: ...le see Figure 11 on page 45 6 If the problem persists replace the motherboard see page 62 FieryBar messages Check copier power cable connections appears on the optional monitor if present Possibly one of the following Problem with the connection between the E 8100 and the copier The copier is not powered on The copier is on but is not ready to print 1 Make sure that the copier is powered on and re...

Page 130: ...e 70 The wrong dongle or no dongle is installed on a USB port during system update Faulty dongle Chosen USB port is faulty 1 Make sure that the dongle is the correct type and is firmly connected to an available USB port and that no dongle other than the single use dongle is connected to the E 8100 and then repeat the motherboard update procedure see page 70 2 If the problem persists and you are su...

Page 131: ...ting the system update procedure 3 If the problem persists and you are sure that you have the correct dongle you may need to replace the motherboard see page 62 Hardware mismatch Shutdown in progress displays on the Control Panel This message is displayed if the BIOS chip from the old motherboard was transferred to the new motherboard BIOS chips are not interchangeable Do not transfer the BIOS chi...

Page 132: ... panel 1 Position the DVD drive as far back as possible within the switch bank assembly see page 98 2 Adjust the guide rails on the component sled as far forward as possible on the sled see page 98 System performance System performs slowly and or hangs periodically Possibly one of the following Board or cable connections are loose or faulty System software is corrupted Missing or faulty DIMM s CPU...

Page 133: ...100 motherboard is faulty 1 Make sure that the correct cables are connected to the correct ports on the E 8100 back panel The upper RJ 45 port is the copier interface the lower RJ 45 port is the network interface 2 If the green LED on the lower RJ 45 network port is not lit check the cable connection of the lower RJ 45 network port and the network Make sure that the cable is a straight through cab...

Page 134: ... If the green LED on the lower RJ 45 network port is not lit check the cable connection of the lower RJ 45 network port and the network Make sure that the cable is a straight through cable not a crossover cable see page 117 3 If the network cable is a straight through cable and not a crossover cable and is properly connected to the lower RJ 45 network port connect a new network cable to the lower ...

Page 135: ...s menu waiting 10 seconds and then powering the E 8100 back on see page 39 3 If the problem persists replace the copier interface cable see page 28 4 If the problem persists replace the video board see page 54 5 If the problem persists you may need to service the copier E 8100 appears in the list of printers on the customer s workstation but certain jobs do not print A PostScript error Make sure t...

Page 136: ... the PostScript error double click the problem job in the Command WorkStation window 5 If the problem persists reinstall system software see page 100 Corrupt system software may cause the system to hang at this screen Incorrect or faulty DIMM or faulty DIMM connection 1 Reseat the DIMMs to remove any oxidation on the connectors see page 74 2 Verify memory amount on the Configuration page 3 If the ...

Page 137: ... Out of calibration Calibrate the system If the user can print the E 8100 Test Page but cannot print a job from a computer on the network make sure that the network administrator has Checked all components of the network including cables connectors terminators network adapter boards and network drivers Activated the network and used it to communicate with other printers Confirmed that the applicab...

Page 138: ...ing appears the E 8100 is processing and you must wait until Idle appears If the system has just finished processing wait at least five seconds after the system reaches Idle before beginning the video board diagnostics 3 Touch the Fiery tab 4 Touch Run Diagnostics 5 Touch Check Video Board and then touch OK 6 If the message Video diags failed appears do the following Power off the E 8100 and open ...

Page 139: ...dle appears If the system has just finished processing wait at least five seconds after the system reaches Idle before beginning the video board diagnostics 3 Touch the Fiery tab 4 Touch Run Diagnostics 5 Touch Check Mail System and then touch OK 6 If the message Mail service is not enabled appears touch OK to exit Mail diagnostics The network administrator must enable E mail printing in Setup 7 I...

Page 140: ...10BaseT 100BaseTX 1000BaseT Mbs connectivity over twisted pair cable lower port 160GB HDD standard Built in DVD drive Physical specifications Operating Environment Temperature 5 C to 40 C Relative Humidity 10 85 non condensing Power Supply Rating 400W 100 240V 5 10A 50 60Hz Power Consumption 115V 8A Max 230V 4A Max Dimensions Height x Depth x Width 48 8 cm 19 2 in x 48 3 cm 19 0 in x 21 3 cm 8 4 i...

Page 141: ... RJ 45 port on the E 8100 back panel The cables look similar but are not interchangeable Make sure that you connect the cables to the correct ports see Figure 5 on page 28 and Figure 6 on page 29 User software A complete description of user software is provided in Welcome on the User Documentation CD For optimal performance maintain current versions of the user software on every network computer u...

Page 142: ...e copier and change the Service Program SP mode on the copier Install the fierydriven key top on the copier operation panel Affix the Fiery decal to the copier front cover TO INSTALL THE GIGABIT ETHERNET BOARD IN THE COPIER 1 Before removing the panels on the copier shut down the copier and then unplug the power cord from the wall 2 Disconnect the ARDF connector A x 1 3 Remove the rear upper cover...

Page 143: ...semble all covers and reconnect the ARDF connector 8 Connect the power cord of the copier to a power outlet 9 Turn the copier main power switch on and enter SP mode 10 Change the network setting of SP5193 001 from 0 to 1 11 Press the On switch operation switch on the copier operation panel and wait until the On indicator is off 12 Turn the copier main power switch off 13 For details on connecting ...

Page 144: ...ION PANEL 1 Remove the blank key A on the copier and discard it NOTE Make sure that the blank key you remove is the third from the bottom 2 Install the fierydriven key top B in the empty slot TO AFFIX THE FIERY DECAL ON THE COPIER FRONT COVER Affix the Fiery decal A on the copier front cover as shown B A A ...

Page 145: ...e E 8100 from the furniture in order to access internal components for service Procedures If the E 8100 is installed in the optional furniture you must remove it from the furniture before performing most service procedures FIGURE 1 E 8100 installed on the furniture Drawer E 8100 Table top Monitor Monitor pole Stand ...

Page 146: ...e weight of the system 1 Make sure that the E 8100 is shut down and that all the cables are removed from the back of the E 8100 2 Remove the cable cover and disconnect the two monitor cables power and video Power from the back of the monitor and from the wall outlet Video from the back of the monitor and from the back of the E 8100 Video cable Cable cover Power cable ...

Page 147: ...ach the E 8100 stability bracket to the stand 4 Lift the bracket and gently pull the E 8100 away from the table top Make sure to pull the E 8100 out just enough so that the front panel of the E 8100 is aligned with the back edge of the table top Stability bracket Thumbscrews ...

Page 148: ...SERVICING THE E 8100 WITH FURNITURE 148 5 Remove the E 8100 left side panel two screws so that you can access the monitor pole tightening mechanism Monitor pole tightening mechanism Left side panel ...

Page 149: ...res the monitor pole to the E 8100 The allen wrench should be stored in the side drawer of the furniture 7 Holding the monitor pole gently lift the monitor pole assembly up and out of the E 8100 monitor mount 8 Continue with the procedure To open the E 8100 on page 48 Allen wrench Monitor pole ...

Page 150: ...lide the E 8100 forward just until its front panel is aligned with the back edge of the table top Use the handle on the stability bracket to lift the rear of the E 8100 and slide it forward 3 Route the monitor cables power and video into the back cutout in the back of the top panel Pull each cable out of the top cutout in the top panel Video cable Power cable Top cutout Back cutout Top panel ...

Page 151: ...00 WITH FURNITURE 151 4 Lift up the pole assembly and insert the pole into the top of the E 8100 so that it is inside the monitor mount Tighten the assembly into place using the allen wrench Tighten the monitor assembly ...

Page 152: ...SERVICING THE E 8100 WITH FURNITURE 152 5 Replace the left side panel on the E 8100 with the screws that you removed earlier ...

Page 153: ...orward into the stand Lock the E 8100 into place with the two thumbscrews that you removed earlier 7 Connect the two monitor cables power and video Power to the back of the monitor and to the wall outlet Video to the back of the monitor and to the back of the E 8100 Stability bracket lock into place with two thumbscrews Video cable Power cable ...

Page 154: ...FURNITURE 154 8 Replace the cable cover over the cables and monitor pole 9 Replace the allen wrench in the furniture drawer and continue with the procedure To reassemble the E 8100 and verify functionality on page 99 Cable cover ...

Page 155: ...oduct updates 113 Check Now feature system updates 107 111 checklist for service calls 24 31 99 Clear Server command 37 clearing the CMOS 81 clock 132 closing the system 99 CMOS jumper 81 troubleshooting start up problems 126 Color Charts 37 color profiles 101 component sled 92 93 97 components checking 118 exploded view of 44 Configuration page 38 printing 37 configuring a proxy server system upd...

Page 156: ...are mismatch 72 130 131 no service dongle 72 130 unknown platform 72 130 Ethernet address 133 cable 26 30 connector 28 30 42 59 117 exploded view 44 F fan CPU 75 76 front panel 82 Feature Update CD updating the system 70 ferrite installing on the front panel USB port cables 95 installing on the power supply 86 removing from the front panel USB port cables 93 removing from the power supply 84 Fiery...

Page 157: ...117 supported types 141 network administrator 22 25 networks availability during installation 25 checklist 25 supported 19 20 normal startup sequence 124 O opening the system 48 operation panel copier 35 P panels removing 48 50 PANTONE 37 password 69 105 Portable Document Format PDF 19 PostScript 19 power AC cable 117 AC connector 117 CPU 59 CPU fan 59 76 79 DVD drive 98 front panel fan 82 HDD 91 ...

Page 158: ...rminology 41 Test E mail diagnostics 139 test interface board diagnostics 138 Test Page 38 copier test page 24 Test Page printing 37 thermal compound 64 78 tie wrap reusable 84 86 Tray Alignment command 36 troubleshooting preliminary on site checkout 116 twisted pair network cable 30 U UIB cable routing diagram 45 unpacking 26 up button 32 55 updating the system 67 70 106 107 109 111 113 USB ports...

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