This limited warranty is provided by Fibar USA, LLC (the “Company”),
1040 E. Lake Ave., Glenview, Illinois 60025, as the sole and exclusive
remedy offered to a purchaser (the “Customer”) of the products (the
“Products”) for any alleged defects in any of the Products. The warranty
is subject to all terms sets forth below.
1. LIMITED WARRANTY:
Subject to the limitations of section 2, the company warrants that the
products sold by the company to the customer will be free from defects
in material and workmanship under normal use and regular service and
maintenance for a period of one (1) year from the date of purchase of
the products. The one-year period may be referred to as the “limited
warranty period”.
This is the sole and exclusive warranty given by the company with
respect to the products and is in lieu of and excludes all other
warranties, express or implied, arising by operation of law or otherwise,
including without limitation, any implied warranties of merchantability,
fitness for a particular purpose, non-infringement and the implied
condition of satisfactory quality.
The product is not, is not intended to function or be used as, should not
be used as, and shall not be deemed to be, an alarm system or home
security system. The product’s intended use shall not include use as an
alarm system or home security system.
This limited warranty does not extend to any losses or damages due in
whole or in part to misuse, accident, abuse, neglect, normal wear and
tear, negligence (other than the Company’s), unauthorized modification
or alteration, use beyond rated capacity, unsuitable power sources or
environmental conditions, improper installation, repair, handling,
maintenance or application, third party actions or omissions (whether
as an agent or apparent agent of the Company), criminal acts, or any
other cause not the direct fault of the Company.
2. LIMITATION OF REMEDY:
If within the limited warranty period, the Customer discovers any
covered warranty defects and notifies the Company within thirty (30)
days of such discovery, pursuant to the Claims Procedure in Section 4
below, the Company shall, at its option and as the Customer’s exclusive
remedy, repair or replace F.O.B. point of manufacture.
The remedies set forth in this limited warranty are exclusive. The sole
and exclusive remedy for breach of any warranty hereunder shall be
limited to repair or replacement of the products.
In the event that the product cannot be repaired or replaced, the
company reserves the right to substitute a product of similar technical
parameters.
The company will not refund the purchase price of the original product.
Failure by the Customer to give such written notice within the thirty (30)
day time period shall be deemed an absolute and unconditional waiver
of the Customer’s claim for such covered defects. All costs and
expenses of dismantling, reinstallation and freight, including the time of
the Company’s personnel and representatives for site travel and
diagnosis under this limited warranty, shall be borne by the Customer
unless accepted in writing by the Company. Products repaired or
replaced during the limited warranty period shall be covered by the
foregoing limited warranty for the remainder of the limited warranty
period.
The Customer assumes all other responsibility for any loss, damage, or
injury to persons or property arising out of, connected with, or resulting
from the use of Products, either alone or in combination with other
products/components.
3. LIMITATION OF LIABILITY:
In no event, regardless of the form of the claim or cause of action
(whether based in contract, infringement, negligence, strict liability,
other tort or otherwise), shall the company’s liability to the customer or
any third party exceed the price paid by the customer for the specific
products giving rise to the claim or cause of action.
To the maximum extent permitted by applicable law, the company shall
not be liable to the customer or any third party for any general, direct,
indirect, incidental, special, consequential, or punitive damages,
including, but not limited to, loss of profits or anticipated profits,
business interruption, loss of use, revenue, reputation and data, costs
incurred, loss or damage to property or equipment, bodily injury, or
death, arising from any claim or cause of action relating to the product,
whether such is based on warranty, contract, tort (including negligence
and strict liability.
These limitations shall apply notwithstanding any failure of essential
purpose of any remedy. Some states and/or jurisdictions do not allow
the exclusion or limitation of incidental or consequential damages so
the above exclusions may not apply to certain customers.
The Customer assumes all other responsibility for any loss, damage, or
injury to persons or property arising out of, connected with, or resulting
from the use of Products, either alone or in combination with other
products/components.
4. CLAIMS PROCEDURE:
The Customer shall make a claim by written notice to the Company
through the contact information listed on its website at www.fibaro.com
or by contacting the Company through the telephone number listed on
the website. Any telephone conversations will be recorded. The
Company will issue a designated claim number for each claim made.
The Customer may be contacted by an authorized warranty service
representative to arrange a date for an inspection of the Product. This
inspection shall be in the presence of the Customer. The Product that is
the subject of the claim shall be made available by the Customer
together with complete standard equipment and the documents
confirming the Product’s purchase. Covered defects (as determined by
the Company or its authorized service representative) found during the
limited warranty period shall be remedied within thirty (30) days from
the date of inspection or the date the Product is delivered to the
Company or its authorized service representative, whichever is later.
The limited warranty period shall be extended by the time that the
Product is in the possession of the authorized service representative or
the Company.
Remember: before you submit a warranty claim, contact our technical
support using telephone or e-mail. More than 50% of operational
problems is resolved remotely, saving time and money spent to
initiating claim procedure.
5. GOVERNING LAW AND BINDING ARBITRATION:
Please read this section carefully. It affects customers’ rights and will
have a substantial impact on how claims the company and the
customer have against each other are resolved. This limited warranty
contains a binding arbitration provision which may be enforced by the
parties.
The Company and the Customer agree that any claim or dispute at law
or equity that has arisen or may arise between them relating in any way
to or arising out of this limited warranty or the Products will be resolved
in accordance with the provisions set forth in this Section.
A. Applicable Law.
The Customer and the Company agree that,
except to the extent inconsistent with or preempted by federal law, the
laws of the State of Illinois, without regard to principles of conflict of
laws, will govern the limited warranty and Products and any claim or
dispute that has arisen or may arise between the Company and the
Customer, except as otherwise stated herein. The Federal Arbitration
Act governs the interpretation and enforcement of this Section 5. The
U.N. Convention on Contracts for the International Sales of Goods shall
not apply.
B. Agreement to Arbitrate.
The Company and the Customer each
agree that any and all disputes or claims that have arisen or may arise
between them relating to or arising out of this limited warranty or the
Products shall be resolved exclusively through final and binding
arbitration, rather than in a court proceeding. Alternatively, the
Customer may assert his/her claims in small claims court, if the claims
qualify and so long as the matter remains in such court and advances
only on an individual (non-class, non-representative) basis.
The Company and the Customer agree that each of them may bring
claims against the other only on an individual basis and not as a plaintiff
or class member in any purported class or representative action or
proceeding. Unless both the Company and the Customer agree, the
arbitration may not consolidate or join more than one person’s claims
and many not otherwise preside over any form of a consolidated,
representative, or class proceeding.
C. Opt-Out.
The Customer may opt-out of this agreement to arbitrate
by sending the Company a written opt-out notice, via certified mail and
postmarked no later than 30 days after the date of purchase of the
Product. The opt-out notice must include the Customer’s name and
address, the serial number of the Product purchased, and the date and
location of the purchase. All other parts of this limited warranty will still
apply.
D. Procedures.
The arbitration shall be administered by JAMS
pursuant to its Comprehensive Arbitration Rules and Procedures or
pursuant to JAMS’ Streamlined Arbitration Rules and Procedures,
whichever as applicable. JAMS’ rules are available at www.jamsa-
dr.com. The use of the word “arbitrator” in this provision shall not be
construed to prohibit more than one arbitrator from presiding over the
arbitration; rather, the JAMS’ rules will govern the number of arbitrators
that may preside over an arbitration. The Customer will have a
reasonable opportunity to participate in the selection of the arbitrator.
A Customer who intends to seek arbitration must first make a written
claim against the Company pursuant to Section 4. If the Customer and
the Company are unable to resolve the claim within thirty (30) days from
the date of the notice, the Company or the Customer may initiate
arbitration proceedings. A form for initiating arbitration proceedings is
available on JAMS’ website. In addition to filing the form with JAMS, the
party initiating the arbitration must mail a copy of the completed form to
the other party. In the event the Company initiates arbitration against a
Customer, it will send a copy of the completed form to the physical
address the Company has on file for the Customer.
The arbitration hearing shall be held in the county in which the
Customer resides or at another mutually agreed location.
Arbitration uses a neutral arbitrator instead of a judge or jury. Discovery
or the exchange of non-privileged information will be allowed pursuant
to JAMS’ rules. The arbitrator will decide the substance of all claims in
accordance with applicable law, including recognized principles of
equity, and will honor all claims of privilege recognized by law. An
arbitrator can award the same damages and relief on an individual
basis that a court can award to an individual. The arbitrator’s award
shall be final and binding and judgment on the award rendered by the
arbitrator may be entered in any court having jurisdiction thereof. An
award will consist of a written statement stating the disposition of each
claim, and will include a concise written statement of the essential
findings and conclusions on which the award is based.
Payment of all filing, administration and arbitrator fees is governed by
JAMS; provided, however, that when a Customer initiates arbitration
against the Company, the fee required to be paid by the Customer is
that amount designated by JAMS for consumer arbitrations. All other
costs will be paid by the Company.
If an arbitrator or court decides that any part of this limited warranty is
invalid or unenforceable, the other parts of the limited warranty shall still
apply to the extent applicable. In the event that this agreement to
arbitrate is wholly inapplicable, the Customers agree that any claim or
dispute that has arisen or may arise between the Customer and the
Company must be resolved exclusively by a state or federal court
located in Cook County, Illinois. The Customer agrees to submit to the
personal jurisdiction of the courts located within Cook County, Illinois,
for the purpose of litigating all such claims or disputes.
THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO
OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICA
-
TIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD
VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1.This device may not cause harmful interference
2.This device must accept any interference received, including
interference that may cause undesired operation. This equipment has
been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communica-
tions. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Legal Notices
All information, including, but not limited to, information regarding the
features, functionality, and/or other product specification are subject to
change without notice. Fibaro reserves all rights to revise or update its
products, software, or documentation without any obligation to notify
any individual or entity.
Fibaro, Fibar Group logo, and Fibaro Switch 2 are trademarks of Fibar
Group S.A. All other brands and product names referred to herein are
trademarks of their respective holders.
Disclaimer
The information contained herein is provided in connection with Fibaro
products. No license, expressed or implied by estoppel or otherwise, to
any intellectual property rights is granted by this documents.
This documentation may contain references to third-party sources of
information, hardware or software, products or services (“collectively
the “Third-Party Products or Services”). Fibaro does not control the
Third-Party Products or Services and is not responsible for any
Third-Party Products or Services.
Except as provided above or except to the extent prohibited by
applicable law, Fibaro shall not be liable for any incidental or
consequential damages caused by the breach of any express or
implied warranty. Fibaro assumes no liability whatsoever, and Fibaro
disclaims any express or implied warranty, relating to the sale and/or
use of the Fibaro products, including, but to limited to, liabilities and/or
warranties relating to fitness for a particular purpose, merchantability,
and/or infringement of any patent, copyright and/or other intellectual
property right.
Except to the extent prohibited by applicable law, Fibaro’s liability shall
not exceed the price paid for the Fibaro products from direct, indirect,
special, incidental or consequential damages resulting from the sue of
the products, its accompanying software, or product specifications,
manuals, installation guides and/or any other documentation.
Some states, provinces or jurisdictions do not allow the exclusion or
limitation of incidental or consequential damages or other limitations on
warranties, so the above limitations or exclusion may not apply to you.
You may also have other rights that vary from state to state or province
to province.
Limited warranty - United States
Warranty terms - Canada
1.
The Guarantee is provided by FIBAR GROUP SA (hereinafter
"Manufacturer"), based in Poznan, ul. Lotnicza 1; 60-421 Poznan,
entered into the register of the National Court Register kept by the
District Court in Poznań, VIII Economic Department of the National Court
Register, under no. 553265, NIP 7811858097, REGON: 301595664.
2.
The Manufacturer is responsible for equipment malfunction resulting
from physical defects (manufacturing or material) of the Device during
12 months for business / 24 months for individual customers from the
date of its purchase.
3.
During the Guarantee period, the Manufacturer shall remove any
defects, free of charge, by repairing or replacing (at the sole discretion of
the Manufacturer) any defective components of the device with new or
regenerated components that are free from defects. When the repair
proves impossible, the Manufacturer reserves the right to replace the
device with a new or regenerated one, which shall be free from any
defects and its quality shall not be worse than the original device owned
by the Customer.
4.
In special cases, when the device cannot be replaced with the device
of the same type (e.g. the device is no longer available), the Manufactu-
rer can replace it with a different device having technical parameters
similar to the faulty one. Such activity shall be considered as fulfilling the
obligations of the Manufacturer. The Manufacturer shall not refund
money paid for the device.
5.
The holder of a valid guarantee shall submit a guarantee claim
through the guarantee service. Remember: before you submit a
guarantee claim, contact our technical support using telephone or
e-mail. More than 50% of operational problems are resolved remotely,
saving time and money spent to initiating guarantee procedure. If remote
support is insufficient, the Customer shall fill the guarantee claim form
(using our website - www.fibaro.com) in order to obtain claim
authorization. When the guarantee claim form is submitted correctly, the
Customer shall receive the claim confirmation with a unique number
(Return Merchandise Authorization -RMA).
6.
The claim can be also submitted by telephone. In this case, the call is
recorded and the Customer shall be informed about it by a consultant
before submitting the claim. Immediately after submitting the claim, the
consultant shall provide the Customer with the claim number
(RMA-number). The collection and use of any personal information by
Manufacturer will be treated in accordance with Manufacturer’s Privacy
Policy available on www.fibaro.com.
7.
When the guarantee claim form is submitted correctly, a representati-
ve of the Authorised Guarantee Service (hereinafter as "AGS") shall
contact the Customer.
8.
Defects revealed within the guarantee period shall be removed not
later than 30 days from the date of delivering the device to AGS. The
guarantee period shall be extended by the time in which the device was
kept by AGS.
9.
A faulty device shall be provided by the Customer with complete
standard equipment and documents proving its purchase.
10.
Parts replaced under the guarantee are the property of the
Manufacturer. The guarantee for all parts replaced in the guarantee
process shall be equal to the guarantee period of the original device. The
duration of the guarantee shall be extended for a period equal to the time
during which the Manufacturer has had the device or a part of the device
in its possession for the performance of the guarantee.
11.
Costs of delivering the faulty device shall be borne by the Customer.
For unjustified service calls,
the Service can charge the Customer with travel expenses and handling
costs related to the case.
12.
AGS shall not accept a complaint claim only when:
- the device was misused or the manual was not observed,
- the device was provided by the Customer incomplete, without
accessories or nameplate,
- it was determined that the fault was caused by other reasons than a
material or manufacturing defect of the device
- the guarantee document is not valid or there is no proof of purchase,
13.
The Manufacturer shall not be liable for damage to property caused
by defective device. The Manufacturer shall not be liable for indirect,
incidental, special, consequential or punitive damage, or for any
damage, including, inter alia, loss of profits, savings, data, loss of
benefits, claims by third parties and any property damage or personal
injuries arising from or related to the use of the device.
14.
The guarantee shall not cover:
- mechanical damage (cracks, fractures, cuts, abrasions, physical
deformations caused by impact, falling or dropping the device or other
object, improper use or not observing the operating manual);
- damage resulting from external causes, e.g.: flood, storm, fire,
lightning, natural disasters, earthquakes, war, civil disturbance, force
majeure, unforeseen accidents, theft, water damage, liquid leakage,
battery spill, weather conditions, sunlight, sand, moisture, high or low
temperature, air pollution;
- damage caused by malfunctioning software, attack of a computer virus,
or by failure to update the software as recommended by the Manufactu-
rer;
- damage resulting from: surges in power supply and/or telecommunica-
tion network, improper connection to the grid in a manner inconsistent
with the operating manual, or from connecting other devices not
recommended by the Manufacturer.
- damage caused by operating or storing the device in extremely
adverse conditions, i.e. high humidity, dust, too low (freezing) or too high
ambient temperature. Detailed permissible conditions for operating the
device are defined in the operating manual;
- damage caused by using accessories not recommended by the
Manufacturer
- damage caused by faulty electrical installation of the Customer,
including the use of incorrect fuses;
- damage caused by Customer's failure to provide maintenance and
servicing activities defined in the operating manual;
- damage resulting from the use of spurious spare parts or accessories
improper for given model, repairing and introducing alterations by
unauthorized persons;
- defects caused by operating faulty device or accessories.
15.
The scope of the guarantee repairs shall not include periodic
maintenance and inspections, in particular
cleaning, adjustments, operational checks, correction of errors or
parameter programming and other activities that should be performed by
the user (Buyer). The guarantee shall not cover natural wear and tear of
the device and its components listed in the operating manual and in
technical documentation as such elements have a defined operational
life.
16.
If a defect is not covered by the guarantee, the Manufacturer
reserves the right to remove such defect at its sole discretion, repairing
the damaged or destroyed parts or providing components necessary for
repair or replacement.
17.
This guarantee shall not exclude, limit or suspend the Customer
rights when the provided product is inconsistent with the purchase
agreement.
18.
This guarantee can be transferred.
19.
This guarantee shall be governed by and construed according to the
laws of the Province of Quebec and the laws of Canada applicable
therein.
Industry Canada (IC) Compliance Notice
This device complies with Industry Canada license-exempt RSSs.
Operation is subject to the following two conditions: (1) this device may
not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Cet appareil est conforme aux normes d’exemption de licence RSS
d’Industry Canada. Son fonctionnement est soumis aux deux conditions
suivantes : (1) cet appareil ne doit pas causer d’interférence et (2) cet
appareil doit accepter toute interférence, notamment les interférences
qui peuvent affecter son fonctionnement.
EN
Conditions de la garantie - Canada
1.
La société FIBAR GROUP S.A. (ci-après dénommée le „Producteur”)
ayant son siège à Poznań, ul. Lotnicza 1; 60-421 Poznań, immatriculée au
registre des entrepreneurs du Registre Judiciaire National tenu par la VIII
Section Économique du Tribunal de District sous le numéro 553265, NIP
7811858097, REGON 301595664, le capital social de 1 182 100 PLN,
garantit la qualité du Dispositif.
2.
Le Producteur est responsable pour le fonctionnement défectueux du
Dispositif résultant de défauts physiques (du matériel ou du processus de
fabrication) inhérents à ce Dispositif dans les délais de :
- 24 mois après la date de sa vente pour l’utilisateur final, s’il s’agit d’un
consommateur,
- 12 mois après la date de sa vente pour l’utilisateur final, s’il s’agit d’une
entreprise.
3.
Dans la période de la Garantie, le Producteur s’engage à éliminer
gratuitement tout défaut détecté en réparant ou en échangeant (selon le
choix exclusif du Producteur) tout élément défectueux du Dispositif par un
élément neuf ou réparé et sans aucun défaut. Si la réparation est impossible
à réaliser, le Producteur se réserve le droit d’échanger le Dispositif
défectueux par un exemplaire neuf ou réparé et sans aucun défaut, dont
l’état physique ne serait pas pire que celui qui est propriété du Client.
4.
Si le remplacement, dans des cas particuliers (p. ex: le manque de
Dispositif dans son offre commercial), du Dispositif par un autre exemplaire
du même type est impossible, le Producteur pourra le changer par un autre,
ayant des caractéristiques techniques les plus proches à celles du dispositif
original. Une telle action est considérée comme une réalisation correcte des
obligations du Producteur. Le Producteur ne remboursera pas le prix de
vente du Dispositif.
5.
Seul le titulaire d’un document de garantie valable peut présenter une
demande au titre de la garantie. Note: Avant de faire une demande de
garantie, veuillez consulter nos ressources d’aide téléphonique et en ligne.
Dans la majorité des cas, les problèmes des utilisateurs sont résolus à
distance, ce qui permet d’éviter toute perte de temps et des frais au titre
d’une procédure de garantie inutile. S’il n’est pas possible résoudre votre
problème à distance nous allons vous demander de bien vouloir remplir un
formulaire de demande d’intervention pour pouvoir obtenir une autorisation
sur notre site web www.fibaro.com. Si votre demande d’intervention est
correcte, vous recevrez une confirmation de son acceptation et le numéro
de demande unique (RMA).
6.
Il existe également la possibilité de faire une réclamation par téléphone.
Dans ce cas-là l’entretien sera enregistré et le consultant en avertira le
Client avant de recevoir la réclamation. Immédiatement après avoir reçu la
réclamation, le consultant vous communiquera votre numéro unique de
demande (RMA).
7.
Dans le cas d’une déclaration de réclamation correcte, le Client recevra
le contact au Service de garantie autorisé (ci-après dénommée le „SGA”).
Le Client est invité à contacter le SGA et y fournir le Dispositif.
8.
Tout défaut détecté au cours de la validité de la garantie sera éliminé
dans les 30 jours au maximum, à compter de la date de livraison du
Dispositif au SGA. La durée de la garantie est prolongée d’une durée
équivalente à la période pendant laquelle le Dispositif était disponible pour
le SGA.
9.
Le Client doit mettre à disposition le dispositif contesté avec l’équipement
standard complet et les documents attestant son achat.
10.
Les pièces remplacées dans le cadre de la garantie resteront propriété
du Producteur. Toutes les pièces remplacées dans le cadre du processus
de réclamation seront garanties pour la même période que celle de la
garantie de base du Dispositif. La période de la garantie pour la pièce
remplacée ne sera pas prolongée.
11.
Les frais du transport du dispositif contesté sont à la charge du Client. En
cas de déclaration de réclamation injustifiée, le SGA peut charger le Client
des frais liés avec la clarification du cas.
12.
Le SGA n’acceptera pas votre réclamation uniquement dans les cas
suivants:
- si le Dispositif n’était pas utilisé conformément à sa destination et aux
instructions d’utilisation,
- si le Client a fourni le Dispositif incomplet, sans équipement, sans plaque
signalétique,
- si la cause du défaut est autre qu’un défaut matériel ou un vice de
fabrication inhérent au Dispositif,
- si le document de garantie n’est pas valable et il manque la preuve d’achat.
13.
Le Producteur décline toute responsabilité pour tout dommage aux
biens causé par le Dispositif défectueux. Le Producteur ne peut être tenu
pour responsable de quelconques dommages indirects, accessoires,
spéciaux, résultants ou des dommages moraux ni des pertes, y compris la
perte de profit, d’économies, de données, d’avantages, de réclamation
présentée par un tiers et tous les dommages corporels et matériels résultant
ou liés avec l’utilisation du présent Dispositif.
14.
Cette garantie de qualité ne couvre pas :
- des lésions mécaniques (fissures, fractures, coupures, écorchures,
déformations physiques causées par un choc, une chute du Dispositif
même ou par la chute d’un autre objet sur le Dispositif ou les dommages
causés par le fonctionnement du Dispositif pour des usages autres que
ceux décrits dans le manuel d’utilisation);
- des endommagements résultant des causes externes, par ex.:
inondations, orages, incendies, coups de foudre, fléaux de la nature,
tremblements de terre, guerres, mouvements sociales, force majeure,
accidents, vols, inondations par un liquide, fuites du liquide des piles,
conditions atmosphériques, rayons solaires, sable, humidité, températures
hautes et basses, pollution de l’air;
- des dommages causés par un logiciel fonctionnant d’une manière
incorrecte, une attaque de virus, ou l’absence de la mise à jour du logiciel,
recommandée par le Producteur;
- des dommages résultant de: la surtension dans le réseau d’alimentation et
/ ou de télécommunication ou de se connecter au réseau électrique d’une
manière incompatible avec les instructions ou à cause de la connexion des
autres produits dont la connexion n’est pas recommandée par le
Producteur.
- des dommages causés par le fonctionnement ou le stockage du Dispositif
dans des conditions extrêmement défavorables, soit une forte humidité, la
poussière, la température ambiante trop basse (gel) ou trop élevée. Vous
trouverez les conditions détaillées dans lesquelles il est permis d’utiliser les
Dispositifs dans le mode d’emploi;
- des dommages causés par l’utilisation d’accessoires non recommandés
par le Producteur
- des dommages causés par l’installation électrique défectueuse de
l’utilisateur, y compris l’utilisation de fusibles inadéquats;
- des dommages causés par l’omission par le Client de la maintenance et
d’entretien prévus dans le mode d’emploi;
- des dommages résultant de l’utilisation des pièces de rechange et de
l’équipement non-original, incompatibles à un modèle particulier, liés avec
les réparations et les modifications réalisées par des personnes non
autorisées;
- des défauts causés par la continuation du travail avec le Dispositif ou
l’équipement défectueux.
15.
Ne rentrent pas dans le cadre des interventions au titre de la garantie les
travaux de maintien périodiques, ni les contrôles du Dispositif et, en
particulier, nettoyage, régulation, contrôle du fonctionnement, correction des
erreurs d’utilisation ou la configuration des paramètres ainsi que toute autre
activité dont le responsable est l’utilisateur (Acquéreur). Cette garantie ne
couvre pas des défauts causés par l’usure normale du Dispositif et d’autres
pièces indiquées dans les instructions d’utilisation et dans la documentation
technique dont le temps de fonctionnement est expressément déterminé.
16.
Si le type d’endommagement du produit n’est pas couvert par la
garantie, le Producteur se réserve le droit de remédier à ce défaut à sa
seule discrétion, en effectuant des réparations de la pièce endommagée ou
détruite ou bien en facilitant l’acquisition des composants nécessaires à la
réparation ou au remplacement.
17.
La garantie pour la marchandise vendue n`exclue pas, ne limite pas ni
suspend les droits de l`acquéreur résultant des garanties légales.
18.
Cette garantie peut-être transféré à un autre propriétaire.
19.
La présente garantie est régie et doit être interprétée conformément aux
lois de la province de Québec et aux lois fédérales du Canada qui s'y
appliquent.
FR
Garantia - Ámérica do Sul
1.
A garantia é fornecida pela FIBAR GROUP S.A. (doravante
denominada de "Fabricante"), com sede em Poznan, ul. Lotnicza 1;
60-421 Poznan, inscrita no registo do Tribunal do Registo Nacional
mantido pelo Tribunal Distrital de Poznań, VIII Departamento
Econômico do Tribunal do Registo Nacional, no. 553265, NIP
7811858097, REGON: 301595664.
2.
O Fabricante é responsável por mau funcionamento do equipamento
resultante de defeitos físicos (de fabricação ou do material) do
dispositivo durante 12 meses para Empresas / 24 meses para clientes
individuais a partir da data de sua compra.
3.
Durante o período de Garantia, o Fabricante deve remover quaisquer
defeitos, gratuitamente, pela reparação ou substituição (a critério
exclusivo do fabricante) de quaisquer componentes defeituosos do
dispositivo com componentes novos ou regenerados que estejam livres
de defeitos. Quando a reparação se revelar impossível, o Fabricante
reserva-se o direito de substituir o dispositivo por um novo ou um
regenerado, que devem estar livres de quaisquer defeitos e cuja
condição não seja pior que a do dispositivo original, propriedade do
Cliente.
4.
Em casos especiais, quando o dispositivo não pode ser substituído
por um equipamento do mesmo tipo (p.ex. o dispositivo já não estar
disponível), o Fabricante pode substituí-lo por um dispositivo diferente
com parâmetros técnicos semelhantes ao defeituoso. Essa atividade
deve ser considerada como cumpridora das obrigações do Fabricante.
O Fabricante não devolverá dinheiro pago pelo dispositivo.
5.
O titular de uma garantia válida deve apresentar um pedido de
garantia por meio do serviço de garantia. Lembre-se: antes de
apresentar um pedido de garantia, entre em contato com o nosso
suporte técnico através de telefone ou e-mail. Mais de 50% dos
problemas operacionais são resolvidos remotamente, economizando
tempo e dinheiro gasto para iniciar procedimento de garantia. Se o
suporte remoto for insuficiente, o Cliente deverá preencher o formulário
de pedido de garantia (através do nosso website - www.fibaro.com) a
fim de obter uma autorização de reclamação. Quando o formulário de
pedido de garantia é submetido corretamente, o Cliente deverá receber
a confirmação do pedido com um número exclusivo (RMA - Return
Merchandise Authorization).
6.
A reclamação pode também ser submetida por telefone. Neste caso,
a chamada é gravada e o Cliente será informado sobre isso por um
consultor antes de apresentar a reclamação. Logo após a apresentação
do pedido, o consultor deve fornecer ao cliente com o número de pedido
(numero RMA).
7.
Quando o formulário de pedido de garantia for submetido corretamen-
te, um representante Autorizado da Garantia de Serviço (doravante
denominada de "AGS") entrará em contacto com o Cliente.
8.
Os defeitos revelados dentro do período de garantia devem ser
removidos o mais tardar 30 dias a partir da data de entrega do
dispositivo ao AGS. O período de garantia será prolongado pelo tempo
em que o dispositivo foi mantido pelo AGS.
9.
O dispositivo defeituoso será fornecido pelo cliente com o equipamen-
to de série completo e documentos comprovando sua compra.
10.
As peças substituídas ao abrigo da garantia são propriedade do
Fabricante. A garantia para todas as peças substituídas no processo de
garantia será igual ao prazo de garantia do dispositivo original. O
período de garantia da peça substituída não será prolongado.
11.
Os custos de entrega do dispositivo defeituoso serão suportados
pelo Cliente. Para chamadas de serviço injustificadas, o Serviço poderá
cobrar ao Cliente as despesas de transporte e os custos de
manipulação relacionados com o caso.
12.
AGS não deverá aceitará uma reclamação somente quando:
- O dispositivo foi mal utilizado ou o manual não foi observado,
- O dispositivo foi fornecido pelo cliente incompleto, sem acessórios ou
placa de identificação,
- Se determinou que a falha foi causada por razões outras que fabrico ou
material do dispositivo ser defeito,
- O documento de garantia não é válido ou não existe prova de compra,
13.
O Fabricante não será responsabilizado por danos materiais
causados por dispositivos defeituosos. O Fabricante não será
responsabilizado por danos indiretos, incidentais, especiais,
consequentes ou punitivos, ou por quaisquer danos, incluindo, entre
outros, perda de lucros, poupança, dados, perda de benefícios,
reclamações de terceiros e qualquer dano à propriedade ou lesões
pessoais decorrentes ou relacionadas do uso do Dispositivo.
14.
A garantia não cobre:
- Danos mecânicos (rachaduras, fraturas, cortes, escoriações,
deformações físicas causadas por impacto, queda ou por deixar cair o
dispositivo ou outro objeto, uso indevido ou a não observação do
manual de operação);
- Danos resultantes de causas externas, como por exemplo: inundação,
tempestade, incêndio, raio, desastres naturais, terremotos, guerras,
distúrbios civis, força maior, acidentes imprevistos, roubo, danos
causados pela água, vazamento de líquido, derramamento de bateria,
condições meteorológicas, sol, areia, humidade, temperatura alta ou
baixa, poluição do ar;
- Danos causados por software com defeito, ataque de vírus de
computador, ou por falta de atualização de software, recomendada pelo
fabricante;
- Danos resultantes de: picos de fonte de alimentação e / ou rede de
telecomunicações, ligação incorreta à rede e / ou de forma incompatível
com o manual de funcionamento, ou da ligação de outros dispositivos
não recomendados pelo Fabricante.
- Danos causados por operar ou armazenar o dispositivo em condições
extremamente adversas, ou seja, alta humidade, poeira, temperatura
ambiente muito baixa (congelamento) ou muito alta. Condições
admissíveis detalhadas para a utilização do dispositivo definidas no
manual de instruções;
- Danos causados pelo uso de acessórios não recomendados pelo
Fabricante
- Danos causados por instalação elétrica defeituosa do Cliente,
incluindo o uso de fusíveis incorretos;
- Danos causados por falta de atividades de manutenção e de serviço
por parte do Cliente definidos no manual de instruções;
- Danos resultantes do uso de peças sobressalentes falsas ou
acessórios impróprios para determinado modelo, reparações e
introdução de alterações por pessoas não autorizadas;
- Defeitos causados por má utilização do dispositivo ou acessório com
defeito.
15.
O âmbito das reparações em garantia não inclui manutenção e
inspeções periódicas, nomeadamente limpeza, ajustes, verificações
operacionais, correção de erros ou programação de parâmetros e
outras atividades que devem ser executadas pelo usuário (Comprador).
A garantia não cobre o desgaste natural do dispositivo e dos seus
componentes listados no manual de operação e na documentação
técnica visto tais elementos terem uma vida operacional definida.
16.
Se um defeito não é coberto pela garantia, o Fabricante reserva-se
o direito de remover tal defeito a seu exclusivo critério, reparar as partes
danificadas ou destruídas ou fornecer componentes necessários para a
reparação ou substituição.
17.
Esta garantia não exclui, limita ou suspende os direitos do Cliente
quando o produto fornecido seja inconsistente com o acordo de compra.
Garantía - América del Sur & Mexico
1.
La Garantía está cubierta por FIBAR GROUP S.A. (en adelante
"Fabricante"), ubicado en Poznan, ul. Lotnicza 1; 60-421 Poznan,
entrado en el registro del Registro de la Corte Nacional mantenido por
la Corte del Distrito en Poznań, VIII Departamento Económico del
Registro de la Corte Nacional, no. 553265, NIP 7811858097, REGON:
301595664.
2.
El Fabricante es responsable de equipos con mal funcionamiento
resultante de defectos físicos (de fabricación o material) de Dispositivo
durante 12 meses desde la fecha de su compra.
3.
Durante el periodo de Garantía, el Fabricante quitará cualquier
defecto, libre de cargo, mediante reparación o restitución (a la
discreción única del Fabricante) cualquier componente defectuoso del
Dispositivo con componentes nuevos o regenerados libres de defectos.
Cuando la reparación resulte imposible, el Fabricante se reserva el
derecho de reemplazar el dispositivo con uno nuevo o regenerado, que
estará exento de cualquier defecto y su condición no será peor que la
del dispositivo original en posesión del Cliente.
4.
En casos especiales, cuando el dispositivo no puede ser reemplaza-
do con un dispositivo del mismo tipo (p.ej. el dispositivo ya no está
disponible), el Fabricante puede reemplazarlo por un dispositivo distinto
que tenga unos parámetros técnicos similares al defectuoso. Dicha
actividad será considerada como cumplimento de las obligaciones del
Fabricante. El Fabricante no reembolsará el dinero pagado por el
dispositivo.
5.
El poseedor de una garantía vigente deberá enviar la reclamación de
garantía mediante el servicio de garantía. Recuerde: antes de reclamar
la garantía, contacte con nuestro servicio técnico mediante teléfono o
e-mail. Más del 50% de los problemas operativos se resuelven de forma
remota, ahorrando tiempo y dinero empleado en las iniciaciones del
procedimiento de garantía. Si el soporte remoto resultase insuficiente, el
Cliente deberá rellenar un formulario de reclamación (usando nuestra
web – www.fibaro.com) para obtener una autorización de reclamación.
Cuando el formulario de reclamación de garantía se envíe correctamen-
te, el Cliente recibirá la confirmación con un número único (Autorización
de Retorno de Mercancías - RMA).
6.
La reclamación también se puede enviar por teléfono. En este caso,
la llamada se graba y el Cliente será informado sobre éste hecho por un
asesor antes de realizar la reclamación. Inmediatamente tras realizar la
reclamación, el asesor facilitará el número de reclamación al Cliente
(Número-RMA).
7.
Cuando el formulario de reclamación de garantía se envía
correctamente, un representante del Servicio Autorizado de Garantía
(en adelante “AGS”) se pondrá en contacto con el Cliente.
8.
Defectos descubiertos durante el periodo de garantía serán
solucionados en un periodo de tiempo no mayor a los 30 días desde la
fecha de entrega del dispositivo al AGS. El periodo de garantía será
ampliado durante el plazo de tiempo durante el cual el Dispositivo obra
en poder del AGS.
9.
Un dispositivo defectuoso será entregado por el Cliente con todo el
equipamiento estándar y documentos que demuestren su compra.
10.
Las piezas reemplazadas bajo la garantía son propiedad del
Fabricante. La garantía de todas las piezas reemplazadas durante el
proceso de garantía mantendrá el mismo periodo de garantía que el
dispositivo original. El periodo de garantía de piezas reemplazadas no
será ampliado.
11.
Los costes del envío del dispositivo defectuoso serán sufragados
por el Cliente. Por solicitudes de servicio injustificadas, el Servicio
puede cargar al Cliente con costes de transporte y manipulación
relacionados con el caso.
12.
AGS no aceptará una reclamación solamente cuando:
- el Dispositivo se utilizó incorrectamente o no se siguieron las
instrucciones del manual,
- el Dispositivo entregado por el Cliente está incompleto, sin accesorios
o placa del fabricante,
- se determinó que el fallo fue debido a otra causas ajenas al material o
algún defecto de fábrica del Dispositivo
- el documento de garantía no es válido o no existe prueba de compra,
13.
El Fabricante no será responsable del daño a la propiedad que
pueda causar un dispositivo defectuoso. El Fabricante no será
responsable de daños indirectos, fortuitos, especiales, consiguientes o
punitivos, o de cualquier daño, incluyendo entre otros, pérdida de
ganancias, ahorros, datos, pérdida de beneficios, reclamaciones de
terceros y cualquier daño a propiedades o daños personales derivados
de o relacionados con el uso del Dispositivo..
14.
La garantía no cubrirá:
- daños mecánicos (grietas, fracturas, cortes, abrasiones, deformacio-
nes físicas causadas por impacto, caídas o dejar caer el dispositivo u
otro objeto, uso incorrecto o no consultar el manual de instrucciones);
- daños resultantes por causas externas, p. ej.: inundaciones,
tormentas, fuegos, relámpagos, desastres naturales, terremotos,
guerras, disturbios civiles, fuerza mayor, accidentes imprevistos, robo,
daño por agua, fuga de líquidos, vertidos de las baterías, condiciones
climáticas, luz del sol, arena, humedad, alta o baja temperatura
contaminación del aire;
- daños causados por mal funcionamiento del software, ataques de un
virus informático, o por no actualizar el software tal como recomienda el
Fabricante;
- daños resultantes de: subidas de tensión en el suministro eléctrico y/o
red de telecomunicaciones, conexionado incorrecto a la red eléctrica de
forma incompatible con el manual de instrucciones, o por conectar otros
dispositivos no recomendados por el Fabicante.
- daños causados por operar o almacenas el dispositivo en condiciones
extremadamente adversas, p.ej. alta humedad, polvo, temperatura
ambiente demasiado baja (congelación) o demasiado alta. Condiciones
detalladas permisibles para operar el Dispositivo están detalladas en el
manual de instrucciones;
- daños causados por el uso de accesorios no recomendados por el
Fabricante
- daños causados por instalaciones eléctricas defectuosas del Cliente,
incluso el uso de fusibles defectuosos;
- daños causados por la incapacidad del Cliente en actividades de
mantenimiento y servicio definidas en el manual de instrucciones;
- daños resultantes del uso de piezas manipuladas o accesorios
incorrectos para un modelo dado, reparaciones e introducción de
alteraciones por personal no autorizado;
- defectos causados al operar un Dispositivo o accesorios defectuosos.
15. El alcance de la reparación en la garantía no incluirá mantenimien-
tos periódicos ni inspecciones, en particular limpieza, ajustes, chequeos
operacionales, corrección de errores o programación de parámetros y
otras actividades que deberían ser realizadas por el usuario
(Comprador). La garantía no cubrirá el desgaste natural del Dispositivo
y sus componentes listados en el manual de instrucciones y en la
documentación técnica tal que tales elementos tienen una vida
operativa definida.
16. Si un defecto no está cubierto por la garantía, el Fabricante se
reserva el derecho de quitar tal defecto a su entera discreción,
reparando las piezas dañadas o destruidas y proporcionando los
componentes necesarios para su reparación o reemplazo.
17. Esta garantía no excluirá, limitará o suspenderá los derechos del
Cliente cuando el producto proporcionado es incompatible con el
acuerdo de compra.
PROCEDIMIENTO PARA RECLAMO DE GARANTIA
El cliente deberá hacer una reclamación mediante notificación por
escrito a la compañía a través de la información de contacto que
aparece en su sitio web www.fibaro.com o poniéndose en contacto con
la Compañía a través del número de teléfono que aparece en la página
web. Las conversaciones telefónicas podrán ser grabadas. La
Compañía emitirá un número de reclamo designado por cada
reclamación hecha. El cliente puede ser contactado por un representan-
te de servicio de garantía autorizado para concertar una fecha para una
inspección del producto. Esta inspección deberá estar en presencia del
cliente. El producto objeto de la reclamación se pondrá a disposición por
conducto del cliente, junto con el equipamiento correspondiente y los
documentos que confirman la compra del producto. Los defectos
cubiertos (según lo determinado por la compañía o de su representante
autorizado) encontrados durante el periodo de garantía limitada serán
resueltas dentro de los treinta (30) días desde la fecha de la inspección,
o de la fecha en que el producto se entrega a la compañía o de su
representante de servicio autorizado, el que sea más tarde. El período
de garantía limitada se prolongará por el tiempo que el producto está en
poder del representante de servicio autorizado o la Compañía.
Recuerde: antes de presentar una reclamación de garantía, póngase en
contacto con nuestro soporte técnico mediante teléfono o correo
electrónico. Más del 50% de los problemas de funcionamiento se
pueden resolver de forma remota, ahorrando tiempo y dinero invertido
para iniciar la tramitación de la reclamación.
ES
PT
Manual version: S-v2.2
US
