FAQ • AK4500
TROUBLESHOOTING
1) The Canon/Nikon shutter release cable works properly but the Sony shutter
release cable doesn’t. Why is that?
Make sure that the settings of the Sony camera have been set up as per
below: “USB power supply” is “off” / “USB connect” set up with “PC remote”
2) The AKF II does not work properly. What should I do?
a)
Please make sure the version of the gimbal’s firmware
and keyboard firmware is the latest.
b)
Please make sure the settings for the touch screen are
set up properly. please check with following: Scroll
setting-Camera ctrl-AKF II
c)
Make sure the function of the magic ring is set up with
focus control (see photo)
d)
Make sure the gimbal did not connect with shutter
release cable/supply power to another device.
3) Follow focus is skidding and does not work properly. How do I resolve this?
a)
Please make sure the lens support and lens were installed properly.
b)
Replace the low damping lens and make sure that the follow focus can
work properly.
4) The gimbal vibrates at certain angles. How do I fix it?
Before turning the gimbal on, please make sure those three axes are well
balanced. This is a video for your reference: https://www.youtube.com/
watch?v=JeVgVwyxwJo
With regards to the vibration, it may be caused by the following:
a)
The three axes are not balanced properly
b)
After balancing the three axes, you did not tighten all the screws.
c)
For the long lens, please make sure the lens support is installed properly.
d)
The motor strength is too high. (You can identify which motor needs to
be adjusted this way: Hold one of the motors in working status with your
hand. If it stops vibrating, that’s the right motor you should decrease the
motor strength of)
5) I am taking pictures with the shutter release cable connected and the gimbal
is not responding to other commands. Why is that?
Please allow some time, until the camera has finished the current operation.
6) After upgrading the keyboard firmware,
the gimbal does not turn on. How do I fix this?
After the firmware upgrade is finished, the gimbal will buffer
for a few minutes when turning on. Please press the power
button for 8-10 seconds and let go until the screen is lit up
completely.
