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45 

English | Service Handbook

Main menu

3.3   Live data

 HERE YOU CAN FIND THE VIDEO

The

 live data

 menu point allows the system’s live data to be read out.

A

LIVE DATA

 

You can view different live system data here. The test drive mode 

is an additional function to this (see Chapter 

"Command and 

calibration"

).

B

PLAY/STOP BUTTON

 

Activate reading out the live data using the play button and 

deactivate it with the stop button.

C

TORQUE/CADENCE

 

If a value above 0 is shown here in standby mode, calibrate the 

bottom bracket (see Chapter 

"3.8 Command and calibration"

)

A

B

C

Summary of Contents for RIDE 60

Page 1: ...March 2022 SERVICE MANUAL ENGLISH...

Page 2: ...vices 14 4 FAZUA error analysis 30 5 Dangerous goods 34 1 FAZUA Toolbox diagnostics software basics 39 2 FAZUA Toolbox user interface 42 3 FAZUA Toolbox menus 43 4 FAZUA App Connectivity 59 TABLE OF C...

Page 3: ...SERVICE HANDBOOK ENGLISH Fundamentals...

Page 4: ...ystem 13 2 4 RIDE 50 FAQs 14 3 FAZUA Services 14 3 1 Your FAZUA Service 14 3 2 Service handling 20 3 3 Services for end customers 24 3 4 Responsibility for material defects 27 3 5 Care storage and tra...

Page 5: ...IT is particularly light weighing just 1 96 kg for the motor gearbox and sensors and very powerful with 60 Nm of torque without sacrificing reliability This combination allows for handling as natural...

Page 6: ...ut 450 W Weight motor 1 96 kg Weight battery removable 2 3 kg Weight of battery fixed 2 2 kg Battery capacity 430 Wh Voltage 43 V Interfaces ANT Bluetooth BLE USB C Connectivity FAZUA App for Android...

Page 7: ...s of which mode you ride in Breeze Smooth and constant tailwind even at low pedaling power River Progressive and very sporty mode The strength of the support precisely follows the pedaling power The s...

Page 8: ...d quiet powerful and compact and inspires with its natural driving feel The DRIVE UNIT weighs just 1 96 kg and can be elegantly integrated into the frame thanks to its compact dimensions FAZUA ENERGY...

Page 9: ...the bike the battery is automatically switched on FAZUA RING CONTROL THE INTUITIVE OPERATION The minimalist RING CONTROL on the handlebar can be operated extremely intuitively Here the driver selects...

Page 10: ...th BLE is also located here FAZUA CONTROL HUB THE SMART ALTERNATIVE The CONTROL HUB combines the functions of the FAZUA LED HUB and the FAZUA RING CONTROL The ergonomic control element allows you to a...

Page 11: ...compatible with it While the RIDE 50 EVATION is the one fits all solution and the RIDE 50 STREET is made for the road the RIDE 50 TRAIL is suitable for all off road categories The new FAZUA RIDE 50 Dr...

Page 12: ...upgrade their e bike with the newest products Moreover product quality is extremely important to FAZUA They regard product quality as a holistic process In addition to the selection of high quality ma...

Page 13: ...once again With the Boost function you can increase your power to 350W for a short time regardless of which mode you are in FLEXIBILITY You can deactivate the system at the touch of a button and use...

Page 14: ...s This means the more power you apply to the crank the more support you get back INDIVIDUAL With our Customizer Toolbox or App you can adjust the support relation the ratio between rider performance a...

Page 15: ...reduced to prevent you stopping abruptly 2 4 RIDE 50 FAQs If you have any questions about the FAZUA RIDE 50 drive system we have prepared a questionnaire HERE that will clear up most of the inconsiste...

Page 16: ...of course all content about service such as our contact form video tutorials technical documents and much more TELESERVICE Contact the FAZUA service team to ensure that returns are handled smoothly a...

Page 17: ...fore get all service relevant information This way you too become an expert and can offer your customers first class service Dates and training locations can be found online in the B2B portal If you c...

Page 18: ...greater visibility for your business and we support you in both customer acquisition and customer retention It will therefore be easier for your existing and potential customers to find you https fazu...

Page 19: ...e bike while their components are being repaired EXCLUSIVE PROMOTIONAL MATERIAL PACKAGES After attending your training as a dealer you can purchase exclusive promotional material from our online shop...

Page 20: ...ield Service X Sponsored marketing campaigns X 3 1 5 BECOME A FAZUA CERTIFIED PARTNER Log in to our dealer portal or create a new dealer account Choose one of our two certification options LIVE TRAINI...

Page 21: ...lems that can be located directly on a FAZUA Drive System please contact our FAZUA Service team directly You can use our contact form system or call us https dealer fazua com de service Please complet...

Page 22: ...ifferentiate between two service handling levels A warranty claim or a chargeable return In the following pictures you can see the individual steps of the final service handling SERVICE HANDLING PHASE...

Page 23: ...he refund form for a service case download it from the B2B portal Send the feedback questionnaire The feedback questionnaire can be found attached to your ticket email B FILL OUT THE FEEDBACK QUESTION...

Page 24: ...tomer No R00815 Recipient VAT Reg No ESX1234567X Delivery number 08150 Record date 01 01 21 Due date 01 01 21 Order Confirmation Delivery address Sample Bikes Sample Street 1 0815 Sample City Sample C...

Page 25: ...components please observe the following instructions If you need to ship a battery please also refer to Chapter 5 Dangerous goods on page 34 for the necessary requirements and precautions The surface...

Page 26: ...is a more complicated problem we refer the end customer to our FAZUA certified partners Basic software Direct contact to FAZUA Dealer search FAZUA Certified and Premium Partner as first contact Help u...

Page 27: ...tag youcandrawattentiontoFAZUAandtheEnergyBikecategorywithouttakingupmuchspace The origin of the seat post tags are the start numbers at bike races which again underlines FAZUA s sporty approach Displ...

Page 28: ...tation period does not restart from the beginning The cost of a rental bike taxi or costs incurred due to cancellation of travel are not part of the dealer s material liability 3 5 Care storage and tr...

Page 29: ...and wipe it with a soft cloth as needed to avoid connection problems RADIATOR Regularly brush the radiator to improve its cooling function REMOTE AND SPEED SENSOR CONNECTOR Apply silicone grease to t...

Page 30: ...PPLICABLE Check interface is clean and dry DRIVE UNIT BOTTOM BRACKET Bolting at frame interface replace loose bolts with new ones and tighten to 10Nm for RIDE 60 or 8 5Nm for RIDE 50 Checking the chai...

Page 31: ...al function check of the e bike and switch through all support levels Check the function of the pushing aid RIDE 50 only for remote b 4 FAZUA error analysis Often a suspected defect is just a contamin...

Page 32: ...Toolbox TO DO Start the FAZUA Toolbox and carry out the following steps Firmware update if required Diagnostics Does FAZUA Toolbox connect to the drive system YES Does the software display a fault aft...

Page 33: ...emble the locker Clean and grease the lock components 6 The DRIVEPACK makes scratching noises Polygon sleeve moves Apply some grease or lubricant between the polygon and polygon sleeve 7 The DRIVEPACK...

Page 34: ...e ENERGY 1 The battery does not fit in the DRIVEPACK The battery locker does not close There is dirt on the interface between the battery and DRIVEPACK Check the inside of the DRIVEPACK and clean the...

Page 35: ...transport documentation already filled out by FAZUA Please check it and correct the following information if necessary Please do not send any batteries to FAZUA without first contacting FAZUA Service...

Page 36: ...cording to the ADR European Agreement concerning the International Carriage of Dangerous Goods by Road are packers shippers carriers drivers unloaders and consignees All persons involved in transport...

Page 37: ...store window The constant solar radiation shortens the life of the batteries 5 3 Handling faulty batteries PLEASE NOTE Do not attempt to repair Battery no longer charging Never open the battery Do no...

Page 38: ...SERVICE HANDBOOK ENGLISH FAZUA TOOLBOX Advanced FAZUA App...

Page 39: ...e bike for diagnostics 40 2 FAZUA Toolbox user interface 42 3 FAZUA Toolbox menus 43 3 1 Product information 43 3 2 Bike use 44 3 3 Live data 45 3 4 Customizer 46 3 5 Configuration 48 3 6 Diagnosis u...

Page 40: ...l Implementation of the Data Transfer Function to Activate the 12V Connector Box 1 2 Requirements for use USB 2 0 or higher Java 8 Current software version Access credentials ID and password 1 3 Downl...

Page 41: ...each time the software is restarted 1 5 Preparing the e bike for diagnostics Before connecting the e bike to your PC please ensure that all components in the e bike have been inserted and the battery...

Page 42: ...he FAZUA Toolbox on your computer by double clicking on the desktop icon and log on with your ID and password You can find more details on your access credentials in Chapter 1 4 Access credentials ID...

Page 43: ...hown here C SETTINGS TO THE VIDEO The following parameters can be individually adjusted in the settings Language German English Unit of length km miles Unit of temperature C F C INFO Under info you wi...

Page 44: ...mponents OEM data that is saved in the components and cannot be changed C REMOTE INFORMATION Displays the bike name defined by the OEM D BOTTOM BRACKET INFORMATION OEM data that is saved in the bottom...

Page 45: ...motor support Displays the maximum speed of the system with motor support Total hours of motor operation h Detailed information such as power temperature and charging cycle data B BOTTOM BRACKET USAG...

Page 46: ...ifferent live system data here The test drive mode is an additional function to this see Chapter Command and calibration B PLAY STOP BUTTON Activate reading out the live data using the play button and...

Page 47: ...settings you can choose from three predefined settings each for the riding characteristics Max Power Support Relation and Ramp Up The default setting of our software is moderate for all three riding c...

Page 48: ...riding situations BREEZE Gentle constant and 100 watt strong tailwind even at low rider power RIVER Progressive and very sporty mode for a smooth riding experience The strength of the support precisel...

Page 49: ...ive switch must be deactivated button appears in white B C SUPPORT LEVEL Under B you can set an support level and change it as you wish SET VALUES This button must be actuated to save the new set valu...

Page 50: ...into the following steps Step 1 Visual troubleshooting Step 2 Diagnosis using the FAZUA Toolbox Step 3 Cross check Please connect the entire bike and all components If you cannot find the fault using...

Page 51: ...you can view the background information for each error code D WHAT HAPPENED EXACTLY In this section the error is localized and a concrete recommendation on how to proceed is given E ERROR MEMORY The e...

Page 52: ...on available over CAN bus Unknown 6 Activity CAN Bus Hard fault No System does not support No communication available over CAN bus Unknown 7 Driving Motor Hard fault No System does not support Motor u...

Page 53: ...undervoltage Soft Fault gelbe LED Battery voltage too low Akku aufladen ansonsten Wartung des Akkus Battery 76 I2C Transfer Hard Fault rote LED i2c bus is not working 6 motor stops supporting Verbind...

Page 54: ...tor speed are entered here A value between 200 400 mNm is recommended for the torque With regard to motor speed 500 rpm equals approx 10 rpm on the crank 1 000 rpm equals approx 20 rpm on the crank an...

Page 55: ...he bottom bracket has been reinstalled New cranks have been installed The spider has been installed uninstalled ATTENTION The motor also moves the pedals chain and rear wheel Ensure that the rear whee...

Page 56: ...u have connected your Drive System click 1 to call the selection menu 2 Click A Online If you are connected to the Internet your e bike will automatically update itself after selection 3 Download the...

Page 57: ...uld mean the system is no longer waterproof and damage is therefore inevitable This damage voids the warranty 3 9 1 RIDE 50 DRIVEPACK with software that is too old If the software version on the RIDE...

Page 58: ...0 for the proper preparation of your e bike A DATA EXPORT Click A DATA EXPORT to start exporting the bike file Select a suitable folder to save the bike file on your computer We recommend creating a s...

Page 59: ...e ALL data on the DRIVEPACK used will be overwritten A pop up window informs you of the motor being activated ATTENTION The motor also moves the pedals chain and rear wheel Ensure that the rear wheel...

Page 60: ...re Now you just need to update your Bluetooth chip For technical reasons this update can only be performed on RIDE 50 with the FAZUA Rider App You don t have the FAZUA Rider App on your smartphone yet...

Page 61: ...ile Each parameter can be precisely adjusted in a simple manner even retrospectively All your profiles are stored in the FAZUA App you can access them at any time and choose the right one for your nex...

Page 62: ...and analyze values of your ride afterwards A bike computer or wearable is generally compatible if it has a BLE interface Bluetooth 4 0 or higher You can find a selection of compatible devices HERE Wit...

Page 63: ...D oc ref FAZUA RIDE 50 Assembly manual 20220406 FAZUA GmbH Marie Curie Stra e 6 85521 Ottobrunn Germany www fazua com...

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