Suits Models:
34400
Important requirements:
Cleaning
Clean only with a soft microfiber or similar cloth and warm clean water. Ensure that
the cloth is clean and free of any grit or chemical. Dry tap off with a soft clean cloth.
Ensure that your tap is not subject to any chemicals, building grit or any type of
abrasive of polish. For care of special finishes please visit our website.
Maintenance
Aerators may need to be flushed from time to time if flow diminishes or stream
pattern deteriorates. For Pegasi & Cascade mixers, use the aerator key provided
to unscrew the aerator. You will notice a “castle” pattern around the edge of the
aerator, the key engages with this allowing you to unscrew the insert easily. For Zeos
models, use the aerator key to unscrew the aerator housing, you will then be able to
pop the insert out the top of the housing. Rinse off the upper face of the insert with
running water and gently brush clean with an old toothbrush to remove any debris
before refitting the aerator.
Installation Guide IG 033
Toilet Flush Plates
Products Warranty – Australia
Faucet Australia Pty Limited (ABN 83 683 523 321) warrants its products to the original owner as per the periods in the table below. This
Warranty applies to all product purchased on or after 24 Oct 2017. Our liability under this warranty is limited at our option to the repair or
replacement of the defective product or part, the cost of repair of the defective product or part or the supply of an equivalent product or part,
in each case if we are satisfied the loss or damage was due to a defect in the materials or workmanship of the product or part.
Note: “Residential” refers to normal residential domestic purposes including houses and residential apartments. “Commercial;” refers to all
non-residential purposes including Hotels, Schools, Care homes, Hospitals, clubs etc.
Exceptions
Defects caused by improper use, improper installation, surface damage caused by installation, improper care of the product or failure to
observe any one or more of the following will not be covered by this Warranty:
1. Applicable Health Acts;
2. Installation in accordance with manufacturer’s instructions and specifications (Note: Tapware, mixers and filters must be installed
by qualified plumber);
3. All products to be cleaned with only warm water and a soft clean cloth
4. Tapware and showers to be supplied with only clean potable water
5. Tapware and showers to be subject to no more than 700kpa whether during use or during site testing, and site must be fitted with
500kpa mains pressure limiting valve.
6. Tapware and showers to be subject to water temperatures no hotter than 65 degrees Celsius
7. Tapware and showers to be installed in accordance with AS/NZS 3500 and other standards which govern the water supply and
sewerage plumbing requirements at the location of installation.
Limitations
8. Warranty does not cover fair wear and tear on sealing rings and washers. Depending on usage and conditions these may have to be
replaced within the Warranty period;
9. For finishes, this warranty does not cover damage caused by use of chemicals or detergents or abrasives and is limited to coating
failure by bubbling, cracking or flaking. Note that Organic finishes are expected to change colour, develop patina and verdigris.
10. Does not cover any loss or damage sustained by the consumer (including consequential loss or damage), in respect of the product
or failure or omission on the part of Faucet Australia to comply with its obligations under these conditions.
11. For Baths & Basins, The warranty does not cover damage caused by exposure to direct sunlight or UV, exposure to temperatures
over 60 degrees Celsius, damage caused by dropping sharp or heavy objects.
12. For Baths and basins this warranty does not cover damage caused by Strong Chlorinated solvents, Chloroform, Chlorobenzene,
Nail polish remover, Methylene Chloride, Acetone, Turpentine, Ethyl Acetate, Acids, Ketones, Phenols, Ethers, Drain Cleaner, Toilet
Cleaner, Salts, Oils, Milks and bathwater additives, non-approved liquids or Chemicals.
Lodging a claim
Claims must be lodged immediately or within 3 days of detection. Proof and Date of purchase from a Faucet Strommen dealer along with
site details and contacts will be required to process a claim. All claims must be lodged with Faucet Australia via one of these methods:
Phone: 03 5450 4236
Email: [email protected]
Mail: PO Box 271 Kerang VIC 3579
Your costs in making a claim under this warranty, including all freight, collection and delivery costs are to be borne and paid by you. We also
reserve the right at our cost to inspect any alleged defect in the product wherever it is located or installed or on our premises.
Other Conditions
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Faucet Australia Pty Ltd 24 Oct 2017
Product Category
Residential Warranty Period
Commercial Warranty Period
Tapware, Showers, Accessories
5 Years parts & 10 years parts
2 Years parts & 3 years parts
Intro Tapware
1 Year parts & 4 years parts
1 Year parts & labour
Silkstone Baths & Basins
Lifetime
2 Years parts & labour
Special Finishes
5 Years parts & labour
2 Years parts & labour
Faucet Australia Pty Ltd
ABN 83683523321
31 Tate Drive, Kerang VIC 3579
www.faucetstrommen.com.au P: +61 3 5450 4236 [email protected]
Must be fitted in
accordance with
AS/NZS 3500
by qualified
plumber
Mains
500kpa
regulator
must be
fitted
Maximum hot
water temp.
65°C
Water lines
must be
flushed prior
to connection
Only clean
municiple water
supply. No bore,
dam or hard water
without filtration
& treatment
Release Date: 09.06.22
