Faro FaroArm Fusion, Manual, Page: 116 / 130

C-2
FARO Hardware NOT under Maintenance/
Warranty
Factory assessments and repairs on FARO-manufactured products will
follow the following procedure:
1 The customer obtains a service number from FARO’s Customer
Service Department.
2 The customer sends the part to FARO with the service number on the
label along with payment or a corporate purchase order for system
testing and evaluation, which includes calibration and recertification.
3 The payment will be applied toward the total service cost beyond the
initial payment. The estimated repair cost will be given to the
customer prior to the repair. The total cost must be paid prior to
beginning the service.
4 System testing and evaluation can take up to 30 days. FARO-
manufactured part repairs can take up to 60 days. However, the part
will be scheduled for service as soon as it arrives at FARO’s factory.
5 The customer is responsible for all shipping charges to and from
FARO, including import and export fees for international customers.
FARO Software
All FARO Software users will receive maintenance releases until the
end of life for the version at no charge electronically or at a minimal fee
for the computer media package. All enhancement and functionality
upgrades will be available for purchase upon release.
Hardware & Software Training
FARO’s training program is designed to instruct trainees in the
operation of FARO’s hardware and software, which the customer has
purchased. The training classes are set up for each trainee to obtain
valuable hands on application exposure. This will help the trainees in
their everyday use of the hardware and software. FARO also feels that
once the trainee completes the training, finding solutions to problems or
applying applications will be simpler. Details are as follows:
08M46E00_FaroArmUSB.book Page 2 Tuesday, February 17, 2009 1:42 PM