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93

Technical Support

FARO Technologies, Inc. is committed to providing the best technical 
support to our customers. Our Service Policy is detailed in 

Appendix C: 

Industrial Products Service Policy

 of this manual. If you have any 

problem using one of our products, please follow these steps before 
contacting our Technical Support Team:

• Be sure to read the relevant sections of the documentation to find the 

help you need.

• Visit the FARO Customer Service area on the Web at 

www.faro.com

 

to search our technical support database. This is available 24 hours a 
day 7 days a week. 

• Document the problem you are experiencing. Be as specific as you 

can. The more information you have, the easier the problem will be to 
solve. 

• If you still cannot resolve your problem, have your device’s Serial 

Number available 

before calling

.

North American Technical Support hours are from 8:00 a.m. to 5:00 
p.m. Eastern Standard Time (EST), Monday through Friday. European 
Technical Support Hours are from 8:00 a.m. to 5:00 p.m. Central 
European Standard Time (CET). You can also e-mail or fax any 
problems or questions 24 hours a day.

•

Phone

 

North America:
800 736 2771, +1 407 333 3182 (Worldwide)
Europe:
+800 3276 7378, +49 7150 9797-400 (Worldwide)

Asia:
+65 6511 1350

Japan:
+81 561 63 1411

China:
+86 21 6191 7600

India:
+91 11 4167 6330/1

•

Fax

 

North America:
F1 407 333 8056

08M46E00_FaroArmUSB.book  Page 93  Tuesday, February 17, 2009  1:42 PM

Summary of Contents for FaroArm Fusion

Page 1: ...FaroArm Manual January 2009 Includes Quantum Platinum Fusion and ScanArm Models 08M46E00_FaroArmUSB book Page 1 Tuesday February 17 2009 1 42 PM ...

Page 2: ...08M46E00_FaroArmUSB book Page 2 Tuesday February 17 2009 1 42 PM ...

Page 3: ...RO TECHNOLOGIES INC REGARDLESS OF THE FORM OF ACTION SHALL NOT EXCEED THE PURCHASE PRICE OF THE MATERIALS DESCRIBED HEREIN THE INFORMATION CONTAINED IN THIS MANUAL IS SUBJECT TO CHANGE WITHOUT NOTICE AND DOES NOT REPRESENT A COMMITMENT ON THE PART OF FARO TECHNOLOGIES INC ACCEPTANCE OF THIS DOCUMENT BY THE CUSTOMER CONSTITUTES ACKNOWLEDGMENT THAT IF ANY INCONSISTENCY EXISTS BETWEEN THE ENGLISH AND...

Page 4: ...08M46E00_FaroArmUSB book Page 4 Tuesday February 17 2009 1 42 PM ...

Page 5: ...eferencing the Encoders 16 FaroArm Handle Buttons 17 Auxiliary Port 7th Variable Options Port 18 FaroArm Probes 19 Custom Probes 20 Installing Probes 21 Renishaw TP 20 Probe Installation and Operation 22 Quantum Series 22 Quantum Series TP 20 Probe Kit 22 Platinum Fusion Series 22 Platinum Fusion Series TP 20 Probe Kit 22 Probe Modules for the TP 20 Probe 23 Measuring Software 24 Custom Probe Cali...

Page 6: ...nce 48 Loss of a Degree of Freedom 50 Normal Maintenance 51 Mounting Stiffness Test 52 Temperature Considerations 53 Electrostatic Discharge ESD 54 FaroArm Power Supply 56 Supplying Power to the FaroArm 56 FaroArm Battery Pack 57 Installing the Battery Pack 57 Removing the Battery Pack 58 Charging the Battery Pack 58 Troubleshooting 59 Power Issues 60 Hardware Communication Issues 61 FARO Wireless...

Page 7: ...tup 75 Hardware Configuration 76 Probes 77 Edit Probe 78 Probe Calibration Overview 78 Calibrate Probe 79 Single Hole Method Guidance 80 Single Hole Method 83 Sphere Method 85 View Log 87 Diagnostics 87 Temperature 88 Chapter 3 CAM2 Q Device Control Panel 89 Technical Support 93 Software License Agreement A 1 Purchase Conditions B 1 Industrial Products Service Policy C 1 Industrial Service Policy ...

Page 8: ...08M46E00_FaroArmUSB book Page iv Tuesday February 17 2009 1 42 PM ...

Page 9: ...chnical Support on page 93 Visit the FARO Customer Service area on the Web at www faro com to search our technical support database The database is available 24 hours a day 7 days a week and contains hundreds of solutions to product and application questions Listed below are some visual and typographical conventions used in each of the sections ALL CAPITAL text Indicates directory names menu names...

Page 10: ... data stored in the FaroArm are settings which relate directly to the operation of the FaroArm Examples include the probe XYZ position baud rate for serial FaroArms etc The FaroArm does not maintain in memory or cache measurement data of any type Measurements recorded with the FaroArm are sent directly to the properly connected computer digitize To record the XYZ coordinates of a point or location...

Page 11: ... on page 53 Your FaroArm can give you many years of service when you treat it with care The FaroArm Packing Contents The following components and accessories are standard items shipped with every system FaroArm Packing List Shipping Case FaroArm FaroArm Assembly Instructions FaroArm Manual this book FaroArm Accessories Manual FaroArm Certification Documents Dust Cover Power Supply with electrical ...

Page 12: ... accessories that you can order from FARO Installation and detailed operational instructions are included The Accessories Manual is also available on FARO s Web site at www faro com To purchase optional accessories contact FARO s Customer Service by Phone Fax or E Mail See Technical Support on page 93 08M46E00_FaroArmUSB book Page 4 Tuesday February 17 2009 1 42 PM ...

Page 13: ...roArm The FaroArm should be packed very carefully to prevent shipping damage 1 Pack the Power Supply Probe Case and Surface Mount Plate as shown Figure 1 1 Pack the Power Module Probe Case and Surface Mount Plate 1 2 3 08M46E00_FaroArmUSB book Page 5 Tuesday February 17 2009 1 42 PM ...

Page 14: ...of the FaroArm therefore the mount must meet certain requirements to achieve optimum machine accuracy NOTE The FaroArm must be mounted in a upright position Do Not mount the FaroArm in an inverted upside down or sideways position To fasten the FaroArm 1 Attach the 3 5 threaded ring and surface mount plate to any stable location Tighten all mounting bolts to 100 inch pounds 2 Place the FaroArm on t...

Page 15: ...rformance Verification Checklist on page 66 Surface Mount Plate Dimensions The Surface Mount Plate is used to clamp or bolt the FaroArm to a stable mounting surface It is an assembly of a standard 3 mounting ring and a FARO designed base plate Figure 1 3 Mounting the Platinum Fusion Series FaroArm Figure 1 4 Mounting the Quantum Series FaroArm 08M46E00_FaroArmUSB book Page 7 Tuesday February 17 20...

Page 16: ...mounting ring directly to a surface using the mounting screws in the probe case Make sure to tighten each mounting screw with the hex wrench Figure 1 5 Surface Mount Plate dimensions Figure 1 6 Standard 3 Mounting Ring dimensions 5 950 BC 2 970 406 38 BC 5 187 6X 281 A CHAMFER 12 X 45 001 001 A 1 00 EQUALLY SPACED WITHIN 005 3 500 8 UNC 2A 2X 09 X 45 CHAMFER 54 2 50 2 970 344 22 6X 218 08M46E00_Fa...

Page 17: ...without using a USB cable Bluetooth wireless is a short range communications technology intended to replace the cables connecting devices The range of a Class 2 system such as the FaroArm is approximately 30 feet or 10 meters Bluetooth devices are generally paired or associated with each other either openly or employing security with one serving as the master device and the second as the slave In ...

Page 18: ...h equipped computer or an aftermarket USB Bluetooth dongle and software FARO Bluetooth Connection Setup utility software NOTE Implementation will differ among software suppliers but generally there is a platform specific Bluetooth Wizard that will search for all Bluetooth devices in range and display them graphically or in a simple list All FaroArms are identified by their serial number Once a Far...

Page 19: ...ction Setup utility software program Click the NEW button Type a name for your connection In the PORT list select the proper COM from the platform specific Bluetooth Wizard e g COM10 This is the port that you previously wrote down Click the OK button A test is automatically run to verify that the COM port is connected to the FaroArm Enter the FaroArm PIN security code faro Click OK to save the con...

Page 20: ...suring software is launched CAM2 Q CAM2 Measure CAM2 Measure X Geomagic Polyworks etc the FaroArm driver attempts to use any FaroArm connection USB cable and any active Bluetooth pairings It takes slightly longer 8 or 10 seconds for a FaroArm to connect and initialize via Bluetooth NOTE If you choose not to connect the FaroArm to your computer using the wireless connection deselect the icon check ...

Page 21: ...g power to the FaroArm the LED is SOLID GREEN while an internal startup check runs After this is complete the LED indicates the following FLASHING RED if the FaroArm successfully communicates with the computer and the encoders are not referenced See Referencing the Encoders on page 16 OFF if the FaroArm successfully communicates with the computer and the encoders are referenced See Referencing the...

Page 22: ...box The encoder end stop warnings This warning appears when an encoder reaches one end of its rotation The tube stress stop warnings This warning appears when there is stress on one of the tubes or encoder joints The stress stop warnings may be disabled See Hardware Configuration on page 76 Figure 1 14 FaroArm end stop warning Figure 1 15 FaroArm stress stop warning 08M46E00_FaroArmUSB book Page 1...

Page 23: ...probe Use your measuring software to setup and calibrate the probe See Probes on page 77 The missing FARO i Probe warning This warning appears when no probe is attached to a Quantum series FaroArm Other errors appear in a message box NOTE The FaroArm does not output data until the error has been cleared Figure 1 16 Unknown FARO i Probe warning Figure 1 17 Unknown FARO i Probe warning 08M46E00_Faro...

Page 24: ...EFERENCE ENCODERS dialog box shows all six encoders in error until each is referenced In a systematic manner rotate joints 1 through 6 7 until each warning clears NOTE The FaroArm must be properly connected to the host computer running the measuring software to see the REFERENCE ENCODERS dialog box Figure 1 18 Referencing the encoders 08M46E00_FaroArmUSB book Page 16 Tuesday February 17 2009 1 42 ...

Page 25: ...utton is pressed the LED light turns on green or red and the Computer sounds See Handle LED on page 13 The FRONT button is used to collect data and the BACK button to accept the data The FRONT button is green and nearest the probe The BACK button is red and is nearest the handle Figure 1 19 FaroArm Handle Buttons LED BACK BUTTON FRONT BUTTON BACK BUTTON FRONT BUTTON LED 08M46E00_FaroArmUSB book Pa...

Page 26: ...ces contact your Customer Service Representative by Phone Fax or E Mail See Technical Support on page 93 WARNING Only use FARO approved devices in this port For more information about approved FARO devices contact FARO customer service Using other devices could damage your system and will void your maintenance warranty service plan Figure 1 20 Auxiliary Port AUXILIARY PORT 1 2 3 4 5 6 08M46E00_Far...

Page 27: ...mpensate for the radius of the ball probe The point probe has an impact on measurement accuracy The error depends on the width of the point on the probe the position and placement of the point on the object NOTE For accurate measuring you must calibrate the probe Use your measuring software to setup and calibrate the probe See Probes on page 77 FARO i Probe The Quantum series FaroArm uses the FARO...

Page 28: ...ow the shape of the FARO probes Your custom probe should be as rigid as possible Any deflection in the probe will add inaccuracy to the FaroArm system NOTE FARO Technologies Inc does not guarantee the accuracy of the FaroArm with the use of a custom probe 1 20 THD 11 85 R 0 5 19 5 ø ø10 MAX 25 1 24 9 ø 32 4 32 2 62 28 31 6 31 4 9 6 9 4 2 6 2 4 08M46E00_FaroArmUSB book Page 20 Tuesday February 17 2...

Page 29: ...ear the end of the FaroArm with one hand CAUTION Do not hold the FaroArm except in the button area when installing a probe Holding the FaroArm at the last joint may stress the tube and damage the system Rotate the probe clockwise and thread the probe into the FaroArm Use the 12mm wrench to hand tighten the probe CAUTION Only hand tighten the probe with the 12mm wrench Do not over tighten the probe...

Page 30: ... magnetized TP 20 probe body Medium Force Probe Module Renishaw S1 C Spanner wrench Renishaw S7 stylus tool Renishaw CK200 cleaning kit Renishaw Probe tip 2mm M2 D2R L10 Renishaw Probe tip 6mm M2 D6R L10 FaroArm i Probe adapter NOTE The product numbers in the parentheses are Renishaw part numbers See the Renishaw User s Manual for more details Platinum Fusion Series The Renishaw port is an optiona...

Page 31: ...th the C Spanner S9 wrench 4 Attach a probe module to the TP 20 probe body On the probe body and probe module are triangle half moon and square markers that must be aligned for the probe to work properly 5 Screw the Renishaw Probe tip into the probe module with the stylus tool S7 Do not under or over tighten any of the components IMPORTANT Replace the set screw after removing the Renishaw Probe Fa...

Page 32: ...cing a check mark in the Aux Switch check box See Edit Probe on page 78 Calibrate the probe using the sphere after installation See Sphere Method on page 85 Some software packages have other probe options that must also be controlled See the Renishaw User s Manual for more information The probe digitizes a point when it makes contact with an object It may digitize multiple points when bounced off ...

Page 33: ...You should avoid direct exposure to your eye at all times Although the human blink reaction to bright light provides a natural mechanism of protection to this visible laser beam use caution while handling the FARO Laser Line Probe by pointing it at only the target object CAUTION USE OF CONTROLS OR ADJUSTMENTS OR PERFORMANCE OF PROCEDURES OTHER THAN THOSE SPECIFIED HEREIN MAY RESULT IN HAZARDOUS LA...

Page 34: ... see LEDs on page 31 CAUTION VIEWING THE LASER OUTPUT WITH CERTAIN OPTICAL INSTRUMENTS EYE LOUPES MAGNIFIERS AND MICROSCOPES ETC WITHIN A DISTANCE OF 100 MM MAY POSE AN EYE HAZARD Laser power up to 5 mW at 660 nm in a diverging beam could be accessible in the interior of the FARO Laser Line Probe WARNING DO NOT ATTEMPT TO OPEN THE LASER LINE PROBE CASE THERE ARE NO USER SERVICABLE PARTS Figure 1 2...

Page 35: ... for repair WARNING DO NOT ATTEMPT TO OPEN THE LASER LINE PROBE CASE THERE ARE NO USER SERVICABLE PARTS Figure 1 25 Serial Number Label 655 nm Laser 5 mW LASER LIGHT DO NOT STARE INTO BEAM OR VIEW DIRECTLY WITH OPTICAL INSTRUMENTS CDRH CLASS II LASER PRODUCT CONFORMS TO 21 CFR 1040 IEC CLASS 2M LASER PRODUCT CONFORMS TO IEC EN 60825 1 A2 2001 Serial Number Manufactured LLP000702881 Rev4 3 Aug 20 2...

Page 36: ...im ring from the FaroArm handle 4 Attach the Laser Line Probe by sliding it onto the top of the FaroArm handle Slide the ring all the way to the back of the threaded area rotating the head slightly until the alignment pins seat into the alignment slots 5 Thread the locking collar into place and tighten with the 12mm wrench from the FaroArm case Do not over tighten the locking collar 6 Install the ...

Page 37: ...robe case Dirt and grease on either lens can cause poor results Connect the FaroArm to the computer using the USB cable and turn on the computer Connect the FaroArm power supply and switch on the FaroArm This also powers the Laser Line Probe Start the application software NOTE Allow the Laser Line Probe to warm up 60 minutes for version 1 Laser Line Probes 30 minutes for version 2 Laser Line Probe...

Page 38: ...e case Dirt and grease on either lens can cause poor results Hardware Controls and Indicators The FaroArm FARO Laser Line Probe system uses the FRONT Green and BACK Red and two LEDs on the back of the Laser Line Probe Buttons Use the FRONT green button to start data collection Points are only sent to the computer when the laser is in range Once you start collecting data press the FRONT button agai...

Page 39: ...obe is in range farther from the part Additionally the software uses the RANGE FINDER dialog box to show the distance and position from the Laser Line Probe to your part Range Finder The FARO Laser Line Probe software has a RANGE FINDER dialog box This dialog box graphically displays the laser to part distance and the area of the laser line that the camera is processing When the Laser Line Probe i...

Page 40: ...ormation see Laser Line Probe Settings on page 40 Software Setup The FaroArm FARO Laser Line Probe system can be used with many software packages Refer to the particular application software for installation and proper use of the software with the FARO Laser Line Probe NOTE Some software packages automatically add the FaroArm software driver to your computer To ensure that you have the latest vers...

Page 41: ...se the Laser Probe probe in the CURRENT PROBE drop down window 5 Choose the PLANE CALIBRATION or the SPHERE CALIBRATION button 6 You can choose to use the previously measured plane or sphere or measure the plane or sphere Click OK to calibrate the Laser Line Probe or measure the plane or sphere The laser turns on and the laser beam is visible unless you are measuring the plane or sphere After you ...

Page 42: ... points in the Near range with the center of the laser One point on the upper half of the calibration sphere and the other on the lower half Digitize two points in the Far range with the center of the laser One point on the upper half of the calibration sphere and the other on the lower half Digitize two points in the Center range with the left side of the laser One point on the upper half of the ...

Page 43: ...r half Digitize two points in the Far range with the center of the laser One point on the upper half of the calibration sphere and the other on the lower half Digitize two points in the Center range with the left side of the laser One point on the upper half of the calibration sphere and the other on the lower half Digitize two points in the Center range with the right side of the laser One point ...

Page 44: ... Probe you must re calibrate the standard ball probe to guarantee the accuracy of the measurements For more information see Calibrate Probe on page 79 Digitize two points in the Near range with the center of the laser One point on the upper half of the calibration sphere and the other on the lower half Digitize two points in the Far range with the center of the laser One point on the upper half of...

Page 45: ... white surface NOTE Digitize each point near an edge of the surface to avoid marring the middle of the surface Pull the probe away from the surface and press the BACK button The flatness of the white surface is calculated and the results are displayed in the dialog box If the results Fail click the RETRY button to redigitize the white surface Click OK to continue NOTE Avoid touching both lenses Cl...

Page 46: ...ate the Laser Line probe as much as possible at least 90 degrees Press the BACK button 3 Digitize the White area of the Calibration Plate with the Laser Line Probe in a sweeping motion You should collect at least 200 scan lines in the Laser Line Probe calibration If not repeat the calibration moving the Laser Line Probe slower in each step Rotate the Laser Line Probe 90 Aim the laser line at the m...

Page 47: ...librations by clicking the VIEW LOG button See View Log on page 87 You now have two probes to digitize your part Use the PROBES command to switch between the standard ball probe and the Laser Line Probe NOTE If you remove the Laser Line Probe you must re calibrate the standard ball probe to guarantee the accuracy of the measurements For more information see Calibrate Probe on page 79 DRO Some soft...

Page 48: ...robe records and sends to your current file Fewer lines per second requires you to move the Laser Line Probe slower Scan Density the amount of points each line contains More points in each line creates a larger file If you are digitizing a relatively flat surface use less points Material controls the camera which records the laser line Different part material colors and textures reflect the laser ...

Page 49: ...utton to modify the settings of the FARO Laser Line Probe Line Probe Settings Choose the SCANNER SETTINGS button to show the LASER LINE PROBE CONTROL dialog box When the Laser Line Probe is within the operating range you will see the line in the PREVIEW AREA of the dialog box Figure 1 35 Modify Probe dialog box Figure 1 36 Advanced Settings dialog box 08M46E00_FaroArmUSB book Page 41 Tuesday Febru...

Page 50: ...e increase scanning speed and potentially reduce unwanted noisy data Scan Rate choose the number of scan lines per second 1 1 is the normal rate of scan lines per second set this to discard scan lines NOTE Always set the scan rate to 1 1 when calibrating the Laser Line Probe Scan Density choose the number of points on each scan line 1 1 is all of the points on the laser line set this to discard po...

Page 51: ...e ADVANCED SETTINGS check box to modify more material settings Width Threshold When determining the Center of Gravity COG for the laser line groups of pixels are analyzed This sets the minimum number of pixels to define a COG group of pixels The default value is 5 This means that if the Laser Line Probe picks up several clusters of light in one column due to angle of incidence reflection or any ot...

Page 52: ...DER dialog box In the RANGE FINDER dialog box A green dot in the upper left hand corner of the RANGE FINDER dialog box indicates that the exposure has been adjusted and you are ready to scan The indicator changes to either a red plus or minus sign indicating that the Laser Line Probe is either over exposed or under exposed and it is automatically adjusting the exposure The Laser Line Probe does no...

Page 53: ...cation or you have a requirement that the probe calibration pass make sure you allow the Laser Line Probe to warm up for the amount of time recommended for your model See Diagnosing Laser Line Probe Accuracy Problems on page 71 Calibration and Certification The FaroArm is designed to endure the typical stress and impact loads of a factory floor measuring tool as well as survive multiple transporta...

Page 54: ...re of the encoder electronics system changes motion into electrical data Physical plastic deformation can occur in the arm after excessive impact with another object or an end stop The impact may cause the transfer cases to bend the joint housings to deform or the encoder bearing interface pin system to loosen Any of these problems require FARO s Customer Service Department to disassemble the arm ...

Page 55: ...t 1mm smaller than the ball probe If a cone hole is used extreme care must be taken to ensure that the probe is seated at each measurement Use a calibrated Ball Probe See Installing Probes on page 21 and Calibrate Probe on page 79 Run the Single Point Certification command 1 Measure points in the hole or cone from multiple directions 2 Make sure that you move the joints of the FaroArm while measur...

Page 56: ...m Performance The FaroArm performance testing standard is the North American ASME or European ISO standard FaroArm test methods are a subset of those given in the B89 4 22 standard Single point repeatability is measured using a hard probe in a reference hole Volumetric performance is measured using a traceable length artifact Measurements are well distributed in all regions of the working volume S...

Page 57: ...This value is determined by using traceable length artifacts which are measured at various locations and orientations throughout the working volume of the FaroArm This test is a method for determining articulating measurement machine accuracy The deviation value is the difference between the measured values and the true or nominal value S N S N Model Model Rev Rev Single Point Single Point Volumet...

Page 58: ... not accurate This condition is never encountered in the calibration of the FaroArm Common areas of measurement where this loss occurs are when an encoder has reached a hard end stop directly above the FaroArm or in close to the base of the FaroArm The FaroArm should always feel fluid in its movement If excessive force is needed to move to a measuring location a degree of freedom has probably been...

Page 59: ...certification tests should be completed to certify the FaroArm accuracy and repeatability See FaroArm Certification on page 46 FARO recommends you return your FaroArm to a service center once a year for our annual certification and a 15 point check up Host Computer The Computer is an electronic instrument containing many sensitive components It should be handled with care Here are some steps you c...

Page 60: ...generated by the counterbalancing mechanism The reaction forces will result in deformations in the mounting which degrade the performance of the FaroArm if the deformations are sufficiently large The primary forces encountered due to counterbalancing are translation and torsion These forces are illustrated below The forces can be further described along or about the three major axes of a coordinat...

Page 61: ...escriptions To maintain certified accuracy in a multitude of environments the monitoring of temperature and the rate of temperature change is required Only the FaroArm employs a software hardware solution where a semiconductor temperature sensor is built into each joint The temperature is continuously monitored and the difference over time is then applied to the mathematical formulas or kinematics...

Page 62: ...against damage by ESD extra care and proper ESD procedures still must be observed and followed If an error occurs because of ESD check the Error Message displayed on the screen and follow the steps below to resume normal operation If you experience anything out of normal operation 1 Turn off the FaroArm 2 Wait for at least five seconds before powering the unit on This should restore communication ...

Page 63: ...ial and must be grounded individually to earth ground Hand Tool Requirements Hand tools must be stored in non insulating or charging stations New hand tools should be ESD safe non generating and dissipative Floor Mats Floor mats are made of a dissipative material and must be grounded individually to earth ground This is required if no conductive flooring is installed Ground Connections Any earth g...

Page 64: ...rea with a properly grounded outlet receptacle Ensure the On Off switch is on the OFF position before supplying power WARNING Do not disconnect or isolate the ground pin on the power supply cord Select the proper power supply cord intended for installation in a protected environment The power supply automatically adjusts to the voltage Rated Voltage 110 240V 50 60 Hz Voltage Tolerance 10 or 10 Rat...

Page 65: ...ll be used NOTE Power surges spikes feedback and fluctuation in the power source will affect the equipment and its electronic accessories Please have your power source inspected by a professional to provide the cleanest power source possible FaroArm Battery Pack Your FaroArm may be powered using the supplied battery pack Install the battery pack to power your FaroArm when you are not near a ground...

Page 66: ...t to OFF Charging automatically stops when the battery pack is completely charged The DIAGNOSTICS dialog box displays the current status of the battery pack See Diagnostics on page 87 WARNING Only use the rechargeable battery pack supplied with your FaroArm For information on ordering additional or replacement battery packs contact FARO s Customer Service by Phone Fax or E Mail See Technical Suppo...

Page 67: ...the holder and that the holder is securely fastened to a stable surface Make sure that probe tip is in contact with hole cone or sphere Calibrate the probe again and check that all points were digitized properly Use the other calibration method sphere or hole Buttons FRONT BACK will not respond Make sure that all of the encoders are referenced See Referencing the Encoders on page 16 Turn auxiliary...

Page 68: ...neath to be constantly depressed possibly damaging the FaroArm 4 Replace the FaroArm probe Power Issues If the FaroArm is receiving power from the power source or outlet but not powering up the system the source of this issue may lie in one or all of the following areas Ensure you are using the correct cables Check the cables and connectors for bent pins or damage and ensure that the connectors ar...

Page 69: ...oArms cannot be adapted by a USB to Serial Parallel adapter to work on those ports Check the cables and connectors for bent pins or damage and ensure that the connectors are secure Replace all cables that show signs of damage Check that unauthorized software or hardware is not conflicting with communications PDAs digital cameras scanners zip drives modems and external devices are know to cause the...

Page 70: ...he platform specific Bluetooth Wizard and check which COM port is configured with the FaroArm 5 Open the FARO Bluetooth Connection Setup utility program and confirm the COM port setting Ensure it matches the same port in the platform specific Bluetooth Wizard list Click OK If the test passes the FaroArm should work normally If the test fails contact FARO customer service If the test passes but you...

Page 71: ...use a FARO Laser Line Probe with the FARO Wireless connection Yes Can I add a Bluetooth wireless connection while the FaroArm driver is already running No the FaroArm driver must be unloaded before changing any FARO Wireless settings Why does it take longer for my measuring software to open when I use the FARO Wireless connection The FaroArm driver requires more time to initialize when using a FAR...

Page 72: ... FARO Wireless connection Either the FaroArm has lost power or it is out of the 30 feet or 10 meters wireless range After correcting the problem click Yes to restore the connection FARO i Probe FAQ Can I use an i Probe on anything other than a Quantum series FaroArm No Installing the i Probe to anything other than a Quantum series FaroArm damages the i Probe Can I still use my old probes on a Quan...

Page 73: ...y If the system still does not recognize it the i Probe may be damaged and may need to be replaced I have an old probe attached but see this error dialog box and can not measure What is wrong You must clear the USE I PROBE check box in the PROBE dialog box For more information see Probes on page 77 How many i Probes can a FaroArm remember 112 08M46E00_FaroArmUSB book Page 65 Tuesday February 17 20...

Page 74: ...ds without using the stabilizing struts are unstable 3 Heavy duty stands with wheels down and pins up are unstable 4 Part deformation due to excessive clamping force Calibration 1 Deflection of calibration artifact 2 Damage to calibration artifact Do not drag the probe over the Laser Line Probe calibration plate during the plane measurement Lift the probe in between points to avoid scratching the ...

Page 75: ...ving while recording individual points small coverage area etc NOTE If the FaroArm is mounted on granite do not measure objects that are not mounted to the granite FaroArm Setup Turn equipment on and allow to warm up for at least 30 minutes Check that ambient temperature is not fluctuating more than 3 C 5 4 F over a five minute period In CAM2 Measure run the DEVICES TEMPERATURE command and monitor...

Page 76: ...ingle Hole Method on page 83 Look in the probe calibration log and compare the X Y and Z values Each value should repeat to within the accuracy of the device NOTE If one person is able to repeat better than another person review probe calibration procedure A green light does not guarantee a good probe calibration It simply indicates that the data collected was within specification 08M46E00_FaroArm...

Page 77: ...lly attract these shavings 1 Line up front of arm base with the calibration cone 2 Open up an X Y Z DRO in CAM2 or another application 3 Place the probe in the cone and hold the FaroArm very still 4 Apply approximately five 5 pounds of force to the base ring in the direction of the cone 5 Note the Y deviation It should not exceed 25 of the FaroArm s accuracy 6 Apply approximately five 5 pounds of ...

Page 78: ... one side and slowly take points on the calibration cone as you swing the arm around so that the elbow ends up on the side opposite to that which you started Ensure you take at least 100 points as you move the FaroArm Note the deviations in X Y and Z The Max Min 2 of each coordinate should be within the FaroArm s accuracy NOTE The FaroArm movement should feel fluid Be careful not to stress the arm...

Page 79: ...at 25 C made of Steel 1020 will be 150mm 1 11 7e 6 C 25 C 20 C 150 00585 mm If additional support is required please contact customer support When contacting customer service please provide the following information 1 The serial number of the device s 2 A copy of the probe calibration log 3 A copy of the event log 4 A copy of the Single Point Articulating Test SPAT 5 Pictures of the setup Diagnosi...

Page 80: ...cause poor results Place the calibration plate approximate 2 3 of the FaroArm s reach away from its base NOTE Secure the plate firmly to the table If you are clamping at more than one location make sure that the surface is flat so that the plate does not bend Clamping only on one end may create a spring board effect 08M46E00_FaroArmUSB book Page 72 Tuesday February 17 2009 1 42 PM ...

Page 81: ...t Scanner Options or Scanner Controls to access the settings dialog box Perform the calibration at least 3 times See Calibration on page 32 NOTE Never grab the Laser Line Probe while measuring Simply hold the arm s pistol grip Holding the Laser Line Probe can cause inaccuracy due to bending of its mounting bracket 08M46E00_FaroArmUSB book Page 73 Tuesday February 17 2009 1 42 PM ...

Page 82: ...epeat to within X 100 microns A 0 1 degrees Y 50 microns B 0 05 degrees Z 50 microns C 0 1 degrees NOTE Values are for V2 Laser Line Probe If additional support is required please contact customer support When contacting customer service please provide the following information 1 The serial number of the device s 2 A copy of the probe calibration log 3 A copy of the event log 4 A copy of the Singl...

Page 83: ...CE SETUP from the DEVICES menu Choose a primary input device from the DEVICE SETUP dialog box The default device is the FaroArm To change the primary input device select the device name and click the START button This establishes communication with the selected device When the FaroArm starts the software attempts to initialize communication with the primary input device Figure 2 1 Device Setup Dia...

Page 84: ... Advantage series FaroArms and Digital Template Arms set the stress stop sensitivity at a maximum of 0 364 FaroArm Controlled Mouse The movement of the mouse cursor can be switched as it relates to the movement of the probe Set an option for the device s BACK button These options are ignored during any measurement command Application Specific sends a special signal to the application software The ...

Page 85: ...ard probes for the FaroArm 3mm 6mm Point and FARO Laser Line Probe are created by default Calibrate each of these probes before you begin measuring your parts Using FARO i Probes When a FARO i Probe is attached to a Quantum series FaroArm it is automatically added to the CURRENT PROBE list You do not need to edit any parameters of the FARO i Probe NOTE FARO i Probes will not attach to Platinum or ...

Page 86: ...n page 80 and Single Hole Method on page 83 5 Click the CREATE NEW button The new probe is now current You must calibrate the new probe Probe Calibration Overview Probe calibration is a localized process by which a measurement device is optimized to perform measurements accurately To understand probe calibration you must first understand the FaroArm s reference system The FaroArm is factory calibr...

Page 87: ...is performed Do not let the elbow joint fall during calibration Only exercise the last joint of the FaroArm for the software to accurately calibrate the probe tip Minimizing elbow joint movement and focusing on the probe and last arm joint during calibration maximizes measurement accuracy Calibrate Probe When changing the style or dimension of the probe at the end of the FaroArm you must calibrate...

Page 88: ...probe use the following steps See Edit Probe on page 78 Collect all of the points in this method by holding down the FRONT button The FaroArm will collect points as fast as possible scanning until you release the FRONT button Digitize at least 200 points in each of the three different positions Figure 2 5 Single Hole Method Position 1 Position 2 Position 3 08M46E00_FaroArmUSB book Page 80 Tuesday ...

Page 89: ...ou reach the starting position 3 Press and hold the FRONT button Sweep the handle up to the vertical position making sure to move in a straight line Be sure that the ball probe remains seated in the hole Release the FRONT button to pause Look at the dialog box to help you stay within the zone 4 Sweep again until all 200 points are digitized Look at the dialog box to help you digitize all of the po...

Page 90: ... accuracy of the FaroArm 5 Rotate the Probe to the next position Look at the dialog box and move the handle until you reach the start of the next position Repeat steps 1 through 4 and digitize 200 more points in this position 6 Rotate the Probe to the last position Look at the dialog box and move the handle until you reach the start of the next position Repeat steps 1 through 4 and digitize 200 mo...

Page 91: ...y 5mm but it must be smaller than the probe s diameter with a smooth seat If the GUIDANCE check box is clear for the current probe use the following steps See Edit Probe on page 78 Collect all of the points in this method by holding down the FRONT button The FaroArm will collect points as fast as possible scanning until you release the FRONT button 1 Place the ball probe in the hole Start in a ver...

Page 92: ... when digitizing all calibration points Even one or two poorly digitized Digitize points in the hole and sweep to position 1 Digitize points in the hole and sweep to position 2 Digitize points in the hole and sweep to position 3 Figure 2 7 Single Hole Method Guidance Figure 2 8 Additional Position for Seven axis FaroArms 08M46E00_FaroArmUSB book Page 84 Tuesday February 17 2009 1 42 PM ...

Page 93: ...g button See View Log on page 87 Sphere Method Perform the Sphere calibration using any size precision sphere or tooling ball The sphere should be at least 10mm 3 8 diameter or larger You will digitize 15 individual points in specific locations around the sphere by pressing the FRONT button for each CAUTION The ball probe must remain in contact with the sphere while digitizing points Even one or t...

Page 94: ...for all of the calibrations of a probe by clicking the View Log button See View Log on page 87 Digitize five points around the top of the sphere with the probe pointing in position 1 Digitize five points around the front of the sphere with the probe pointing in position 2 Digitize five points around the side of the sphere with the probe pointing in position 3 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 08M46E00...

Page 95: ...he points taken during the calibration The Max Error column displays the displacement of the point with the largest displacement In order to pass calibration this value has to be less than the single point accuracy specification of the arm See FaroArm Performance on page 48 Diagnostics Select DEVICES DIAGNOSTICS from the DEVICES menu The DIAGNOSTICS dialog box displays X Y Z Machine Coordinates En...

Page 96: ... 70 Click the CREATE REPORT button to run a diagnostic test on your FaroArm You can save this report to a file which you can send to FARO s Customer Service Department Press the ESC key or click the OK button to exit the command Temperature Select DEVICES TEMPERATURE from the DEVICES menu This command displays the current temperature of the FaroArm and the elapsed time of the temperature sampling ...

Page 97: ...devices with the properties of each associated device You can also press the P hot key on the keyboard Choose a FaroArm from the list to see the probe details Click the button to hide the list of devices Click the button to show the list of devices Add a Device From the DEVICE CONTROL panel click the ADD NEW DEVICE button Select an eligible device from the ADD NEW DEVICE dialog and click CONNECT C...

Page 98: ...panel click the DIAGNOSTICS button to show the FaroArm DIAGNOSTICS dialog box For more information see Diagnostics on page 87 Temperature From the DEVICE CONTROL panel click the TEMPERATURE button to show the TEMPERATURE dialog box For more information see Temperature on page 88 Measurement Mode Setting From the DEVICE CONTROL panel click the MEASUREMENT MODE SETTING button to set the default coll...

Page 99: ...ingle reading when the probe moves a distance Choose this radio button enter the distance value and press OK Time Interval press the FRONT button or the G key to start the time interval Collect a single reading over time Choose this radio button enter the time value and press OK 08M46E00_FaroArmUSB book Page 91 Tuesday February 17 2009 1 42 PM ...

Page 100: ...08M46E00_FaroArmUSB book Page 92 Tuesday February 17 2009 1 42 PM ...

Page 101: ...are experiencing Be as specific as you can The more information you have the easier the problem will be to solve If you still cannot resolve your problem have your device s Serial Number available before calling North American Technical Support hours are from 8 00 a m to 5 00 p m Eastern Standard Time EST Monday through Friday European Technical Support Hours are from 8 00 a m to 5 00 p m Central ...

Page 102: ...ducts support_japan faro com China All Products chinainfo faro com India All Products infoindia faro com E Mails or Faxes sent outside regular working hours 8 00 a m to 5 00 p m Monday through Friday usually are answered before 12 00 p m the next working day Should our staff be on other calls please leave a voice mail message calls are always returned within 4 hours Please remember to leave a deta...

Page 103: ...pt as permitted by this section The Licensee further agrees not to copy any written materials accompanying the software III The Licensee is licensed to use the Software only in the manner described in the Operating Manual Use of the Software in a manner other than that described in the Operating Manual or use of the software in conjunction with any non Licenser product which decompiles or recompil...

Page 104: ...ny provision of this Agreement is determined by a court of competent jurisdiction to be void and non enforceable such determination shall not affect any other provision of this Agreement and the remaining provisions of this Agreement shall remain in full force and effect If any provision or term of this Agreement is susceptible to two or more constructions or interpretations one or more of which w...

Page 105: ...ments payable thereon had been received by FARO 1 03If the Purchaser fails to make full payment of the purchase price within the period set out in the Order FARO shall at its option have the following remedies which shall be cumulative and not alternative a the right to cancel the Order and enter the Purchaser s premises to re take possession of the Product in which event the Purchaser agrees that...

Page 106: ...s at the time such estimate is given 2 02FARO shall not be liable for any loss or damage whether direct indirect or consequential resulting from late delivery of the Product The Purchaser s sole remedy if the Product is not delivered within 90 days of the estimated delivery date shall be to cancel the Order and to recover from FARO without interest or penalty the amount of the down payment or depo...

Page 107: ...warranty service is set forth in Appendix B Purchase Conditions 4 02FARO warrants that the Software shall operate according to specifications and the System shall operate and perform in the manner contemplated in connection with the usual purpose for which it is designed 4 03The maintenance warranty set out in paragraphs 4 01 shall expire at the end of the twelve 12 month period commencing on the ...

Page 108: ...tem or which might affect the System or defects caused or repairs required as a result of causes external to FARO workmanship or the materials used by FARO As used herein unauthorized means that which has not been approved and permitted by FARO b The Warranties shall not cover replacement of expendable items including but not limited to fuses diskettes printer paper printer ink printing heads disk...

Page 109: ... not limited to injury to or death of any operator or other person damage or loss resulting from inability to use the System increased operating costs loss of production loss of anticipated profits damage to property or other special incidental or consequential damages of any nature arising from any cause whatsoever whether based in contract tort including negligence or any other theory of law FAR...

Page 110: ...o the Purchaser and are transferable only under the following conditions The FaroArm is currently under maintenance warranty New owner is or becomes a certified user A FARO maintenance warranty transfer form is completed and submitted to Customer Service All claims under the Warranties must originate with the Purchaser or any subsequent owner and the Purchaser will indemnify and save FARO harmless...

Page 111: ...er sell transfer or assign in any manner the Software or permit access to or use thereof by any third party The Purchaser shall forthwith execute any further assurances in the form of non disclosure or licensing agreements which may reasonably be required by FARO in connection with the software 7 00Entire Agreement Governing Law Miscellaneous Guarantee 7 01These Purchase conditions constitute the ...

Page 112: ...nization and content sold pursuant to the Order 8 04 Product means the FaroArm the Software operating manuals and any other product or merchandise sold pursuant to the Order If the Purchaser is buying only a FaroArm or the Software Product will mean the product being purchased by the Purchaser pursuant to the Order 8 05 System means a combination of the FaroArm the Software the Computer and option...

Page 113: ...B 9 08M46E00_FaroArmUSB book Page 9 Tuesday February 17 2009 1 42 PM ...

Page 114: ...08M46E00_FaroArmUSB book Page 10 Tuesday February 17 2009 1 42 PM ...

Page 115: ...ase 3 FARO will return the hardware via 2 day air service to the Continental U S Outside the Continental U S FARO will return the hardware to the customs broker via 2 day air service Expedited service can be arranged at the customer s expense 4 Upon expiration of original warranty a Supplemental Service Plan may be purchased and can be renewed annually on FARO manufactured hardware products 5 All ...

Page 116: ...as soon as it arrives at FARO s factory 5 The customer is responsible for all shipping charges to and from FARO including import and export fees for international customers FARO Software All FARO Software users will receive maintenance releases until the end of life for the version at no charge electronically or at a minimal fee for the computer media package All enhancement and functionality upgr...

Page 117: ...ted FaroArm operator The requirements are as follows 1 Attend a FARO conducted basic training course either at a FARO Facility or on site at your facility 2 Certification will be awarded once the class has been completed and then the certified user will be registered for hardware and software support To certify an operator call FARO s Training Department 800 736 0234 North America 1 407 333 9911 W...

Page 118: ... local FARO Service Center for the current system testing and evaluation fee pricing Repair Times Calibration and or Recertification Only Can take up to 14 days to complete Disassembly and Repair Can take up to 60 days to complete This time is dependent on the supply of purchased components Includes Calibration and Recertification 08M46E00_FaroArmUSB book Page 4 Tuesday February 17 2009 1 42 PM ...

Page 119: ...om __________________ DATE OF TRANSFER This transfer is only valid under the following conditions 1 The FaroArm is currently under maintenance warranty 2 New owner is or becomes a certified user 3 This maintenance warranty transfer form is completed and submitted to FARO Customer Service AGREED ________________________________ PRINT SELLER S CORPORATE OR INDIVIDUAL NAME AS APPLICABLE BY X_________...

Page 120: ...08M46E00_FaroArmUSB book Page 6 Tuesday February 17 2009 1 42 PM ...

Page 121: ...een subjected to misuse or intentional damage FARO reserves the right to determine the condition of all returned Hardware and or Software 1 04FARO shall determine the service method and contractor to service repair all hardware which is not directly manufactured by FARO All outside contractor terms and conditions are available from FARO and are incorporated herein by reference 1 05FARO shall not b...

Page 122: ...handise sold pursuant to the Order If the Purchaser is buying only a FaroArm or the Software Product will mean the product being purchased by the Purchaser pursuant to the Order 2 05 System means a combination of the FaroArm the Software the Computer and optional parts associated with the FaroArm 2 06 Hardware means the FaroArm and all of the associated optional parts and the Computer if provided ...

Page 123: ...e for securing their own separate warranty or service plan coverage Hardware Coverage FaroArm Covered All parts and labor for FaroArms failing under normal use as described in Appendix B Annual calibration and re certification of the FaroArm Not Covered Misuse Intentional damage Wear and tear of probes ball bars auxiliary hardware products such as cables wrenches hex keys screwdrivers etc Computer...

Page 124: ...oducts unless FARO Technologies resold these packages to the end user as an authorized reseller Examples of 3rd party authored S W are DOS Windows AutoCAD AutoSurf SurfCAM and others Premium Service Plans The Premium Service Plans additionally provide loaner FaroArms and Computers when service is required All equipment shipping costs are paid for by FARO both ways FARO will make its best effort to...

Page 125: ...stom probe 20 24 D device control panel in CAM2 Q 89 diagnostics 87 hardware configuration 76 menu 75 probe 77 setup 75 temperature 88 toolbar 75 diagnostics 87 dimensions surface mount plate 7 DRO window FARO Laser Line Probe 39 E edit probe 78 electrostatic discharge 54 best practices 54 encoders referencing 16 error and status indicators 14 F FARO hardware not under maintenance warranty 2 under...

Page 126: ...aintenance 51 memory type 2 optional accessories 4 packing 5 packing contents 3 performance verification checklist 66 power supply 56 precautions 3 standby mode 13 flash memory 2 G general information 2 H hardware training 2 hardware configuration 76 hardware controls FARO Laser Line Probe 30 hardware coverage 3 hardware setup 6 FARO Laser Line Probe 28 host computer 9 mounting stiffness test 52 m...

Page 127: ...ncing the encoders 16 renishaw probe 22 TP 20 platinum series 22 quantum series 22 software 24 repeatability 47 S safety FARO Laser Line Probe 25 ScanArm See FARO Laser Line Probe service policy 1 settings FARO Laser Line Probe 40 setup device 75 FARO Laser Line Probe 28 hardware 6 single hole calibration 83 single hole calibration guidance 80 single point articulation performance test SPAT 48 sof...

Page 128: ...59 communication 61 error messages 59 excessive error 59 performance verification checklist 66 power issues 60 probe calibration 59 wireless connection 62 V volumetric accuracy 48 volumetric maximum deviation 49 W warnings end stop 14 missing FARO i Probe 15 stress stop 14 unknown FARO i Probe 15 warranty See also maintenance warranty wireless connection See FARO Wireless 08M46E00_FaroArmUSB book ...

Page 129: ...08M46E00_FaroArmUSB book Page 1 Tuesday February 17 2009 1 42 PM ...

Page 130: ... Street 2 01 01 Xilin Districentre Building B SINGAPORE 486548 TEL 65 6511 1350 FAX 65 6543 0111 E Mail salesap faro com FARO Japan Inc 1401 Wakabadai Meito Ku Nagoya Aichi JAPAN 465 0015 TEL 81 561 63 1411 FAX 81 561 63 1412 E Mail support_japan faro com FARO Shanghai Co Ltd Floor 1 Building 29 No 396 Guilin Road Shanghai 200233 CHINA TEL 86 21 6191 7600 FAX 86 21 6494 8670 E Mail chinainfo faro ...

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