8.4 Troubleshooting
1. Q: What can I do if the system does not detect the HDD?
A: Check if the power supply system is properly connected and data cord and power cables are securely
connected.
2. Q: We have changed the password but do not remember the new password, how can we access the
system?
A: If you forget system password, please consult with the service personnel.
3. Q: We are not getting any video signal on the DVR, what is wrong?
A: Check camera video cable and connections; or check monitor video cable and connections; or confirm
that the camera has the power and / or check camera lens setting.
4. Q: Why some channels display just a blank screen even if they receive video sources?
A: Check if the camera is connected to the system properly displays the image; check if the camera is
properly supplied with power.
5. Q: Can the DVR have problems if it gets too hot, how can I prevent this?
A: The DVR has a fan to help it dissipate heat while it is running. Please place the DVR in a place where
there is good air circulation and away from heat sources to increase stability and life of the DVR.
6. Q:
“Record” Can not work normally, how to deal with?
A: Check if the current screen is in Play mode, pressing [Stop] button to exit the Play mode and then you
can enter into the [Record] function.
7.
Q: Why the Remote Controller can’t work normally?
A: Check if the battery is power off; or check if the Remote Controller is broken.
8. Q: Can we records whilst playing-back?
A: Yeah, you can do it. The system support you records whilst playing-back.
9. Q: Can we erase some recorded file from DVR.
A: Considering the safety factor, you can’t delete the recorded file directly from the device. When you
actually erase all the recorded files, please select HDD format function
10. Q: Why does the Buzzer keep sounding?
A: Please check if motion detection is on and the system has detected motion, make sure the HDD is being
detected and has sufficient space available; check if video has lost etc.
11. Q: Why
can’t stop [Stop] function?
A: Pressing [Stop] button only can stop manual record. If you want to stop Scheduled record, please revise
to [No Record] during this period.
Summary of Contents for 4CH
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