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FARGO electronics DTC510, User Manual

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FARGO electronics DTC510 User Manual Download Page 92

RESTRICTED USE ONLY

 

 

Fargo Electronics, Inc.

 

DTC500 Series Card Printer/Encoders User Guide (Rev. 5.0) 

92 

Resolving the Card Hopper Empty Error Message 

Symptom:  The Hopper Empty error message is displayed on the LCD. 

Step 

Procedure 

1 

Refill the hopper when convenient.  

2 

Be sure to load cards with the mag stripe toward the rear of the Printer.  

3 

Turn the Card Sensor off if it is determined that the Hopper

’

s Card Sensor 

cannot see these types of cards. (Note:  The activated Sensor indicates to 
the Printer that the Card Input Hopper is empty, and the cards will not feed.) 

 

Summary of Contents for DTC510

Page 1: ...Single Sided Card Printer Encoders DTC515 Single Sided Card Printer Encoders DTC515 LC Single Sided Card Printer Encoders DTC520 Dual Sided Card Printer Encoders DTC525 Dual Sided Card Printer Encoders DTC525 LC Dual Sided Card Printer Encoders Part Number L000699 ...

Page 2: ...ernational standards requirements guidelines and models for our technical training and user documentation At all times the Copyright Protection Notice for each document was adhered to within our FARGO documentation process This reference to other documents does not imply that FARGO is an ISO certified company at this time ANSI ISO ASQ Q9001 2000 American National Standard sub title Quality Managem...

Page 3: ...dule DTC510 Single Sided Card Printer Encoders 1 100 N A Optional N A DTC515 Single Sided Card Printer Encoders 2 200 Included Optional Optional DTC515 LC Single Sided Card Printer Encoders 2 200 Included Optional Included DTC520 Dual Sided Card Printer Encoders 2 100 N A Optional N A DTC525 Dual Sided Card Printer Encoders 2 200 Included Optional Optional DTC525 LC Dual Sided Card Printer Encoder...

Page 4: ...ws for the DTC500 Card Printer Encoders within concise correlative tables Table of Contents hyper linked You can use the Table of Contents to quickly locate for example a procedure the index or an appendix Troubleshooting Replacement Removal Diagnostic and Navigation Procedures in hyper linked Sections You can go directly to Specifications General Troubleshooting Printer Adjustments Parts Replacem...

Page 5: ...itive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge...

Page 6: ... Flipper Table Roller 4 Flipper Stepper 16 Flipper Home 27 Flipper Table 5 Ribbon Supply 17 Print TOF 28 Encoding Module 6 Ribbon Take up 18 Ribbon Sensor Array 29 Encoding Feed Roller 7 Headlift 19 Ribbon Encoder 30 Card Feed Roller 8 Card Feed Stepper 20 Print Headlift 31 Platen Roller 21 Thermistor 32 Printhead 22 Cover Interlock 33 Printhead Cooling Fan 23 Release Lever 34 Card Input Hopper 24...

Page 7: ...Sensor detects the presence of a Card If no card is seen the following takes place a The Hopper Lift Motor activates and raises the Card Hopper until the Hopper Lift Sensor detects a change in state b The Hopper Transport Motor activates and moves to the other Hopper until the Hopper Position Sensor detects a change in state c The Hopper Lift Motor activates and lowers the card Hopper until the Ho...

Page 8: ...ed All Stop 17 The Fan turns ON as required and blows cool air over the Printhead Note The Printhead Thermistor determinates the Printhead Temperature 18 Ribbon Drive and Card feed Motors activate and the printhead burns image data until the image data is depleted All Stop Note The Ribbon Encoder is active during this step 19 The Headlift Motor engages moving the printhead up until the Headlift Se...

Page 9: ...e exception feed 5 The Hopper Lift Motor activates and lowers the Card Hopper until the Hopper Lift Sensor detects a change in state 6 The Card Detection Sensor detects the presence of a Card 7 The Card Feed Stepper activates and feeds a card through the Cleaning Roller and onto the Flipper Table 8 The Flipper Stepper rotates the Flipper Table a specific number of steps based on the Encoder Angle ...

Page 10: ... the Printhead Note The Printhead Thermistor determines the Printhead Temperature 18 Ribbon Drive and Card feed Motors activate and the printhead burns image data until the image data is depleted All Stop Note The Ribbon Encoder is active during this step 19 The Headlift Motor engages moving the printhead up until the Headlift Sensor is activated All Stop 20 The Card Feed Motor feeds the Card back...

Page 11: ...cts for the presence of a card If no card is seen the following takes place a The Hopper Lift Motor activates and raises the card Hopper until the Hopper Lift Sensor detects a change in state b The Hopper Transport motor activates and move to the other Hopper until the Hopper Position Sensor detects a change in state c The Hopper Lift Motor activates and lowers the Card Hopper until the Hopper Lif...

Page 12: ... Array 5 reflective All Stop Note The Print Ribbon Encoder is active during this step 16 The Headlift Motor engages and moves the Printhead down until the Headlift Sensor is activated All Stop 17 The Fan turns ON as required and blows cool air on the Printhead Note The Printhead Thermistor determines the Printhead Temperature 18 The Ribbon Drive and Card Feed Motors activate and the Printhead burn...

Page 13: ...eption feed 5 The Hopper Lift Motor activates and lowers the Card Hopper until the Hopper Lift Sensor detects a change in state 6 The Card Detection Sensor detects for the presence of a card 7 The Card Feed Stepper activates and feeds a Card through the Cleaning Roller and onto the Flipper Table 8 The Flipper Stepper rotates the Flipper Table a specific number of steps based on the Encoder Angle s...

Page 14: ...ing this step 16 The Headlift Motor engages and moves the Printhead down until the Headlift Sensor is activated All Stop 17 The Fan turns ON as required and blows cool air over the Printhead Note The Printhead Thermistor determines the Printhead Temperature 18 The Ribbon Drive and Card Feed Motors activate and the Printhead burns the image data until the image data is depleted All Stop Note The Ri...

Page 15: ...oding Feed Motor activates and the Magnetic TOF Sensor checks for the presence of a Card 4 The Hopper Transport Motor activates until the Hopper Position Sensor detects a change in state 5 The Print Ribbon moves forward until it finds the panel pauses advances to magenta then backs up to yellow where the Ribbon Sensor detects marks in the ribbon 6 The Hopper Lift Motor activates and raises the Hop...

Page 16: ...per Table 2 The card is fed to the Card Position Sensor 3 The Lamination Ribbon Motor begins cycling until the Upper Lamination Sensor detects the mark 4 The Card Feed Motor activates to center the card on the Platen Roller 5 The Lamination Roller Lift Motor cycles until the Lamination Roller Lift Sensor detects state change Continued on the next page Lamination Top Cover Securing Latches Laminati...

Page 17: ...amination Roller Lift Sensor detects state change 8 The card is fed back to the Flipper Table 9 The Flipper Table Clutch engages 10 The Flipper Table Motor activates until the Card is inverted based on the Flipper offset setting 11 The Flipper Table Clutch disengages 12 The card is fed off the Flipper Table 13 The Flipper Table Clutch engages 14 The Flipper Table Motor activates until the Flipper ...

Page 18: ...e Boot up Sequence Step Process 1 The Lamination Headlift turns until head up position is returned from Headlift Sensor 2 The Lamination Ribbon motor activates to determine the presence of a roll of lamination 3 The Lamination Flipper table homes itself 4 The Card sensor checks for the presence of a card and ejects it if found ...

Page 19: ...4 PVC Cards ______________________________________________46 Printer Components Card Input and Output Hoppers______________________________________48 Printer Components Lamination Roller ________________________________________________49 Reviewing the Card Lamination Module __________________________________________________50 Determining the Ready Status of the Card Lamination Module______________...

Page 20: ..._____________________102 Resolving the Print Ribbon Out Error Message __________________________________________102 Resolving the Ribbon Jam Broke Error Message_________________________________________102 Resolving the Wrong Print Ribbon Error Message _______________________________________103 Resolving the Unknown Ribbon Type Error Message _____________________________________104 Resolving the He...

Page 21: ...______172 Selecting the Defined Area s with the K Panel Resin tab __________________________________173 Selecting the Undefined Area s with the K Panel Resin tab ________________________________174 Defining the Area to activate the Card Grid _____________________________________________175 Measuring the Total Card area _______________________________________________________176 Defining the positio...

Page 22: ...____________________________235 Cleaning the Printhead 850102 _____________________________________________________236 Replacing the Card Cleaning Tape____________________________________________________237 Cleaning the Platen and Card Feed Rollers _____________________________________________239 Cleaning the Platen________________________________________________________________242 Cleaning the Pr...

Page 23: ...the Parts included with the Kit 1 set per Card Printer ___________________________280 Reviewing the required Tools________________________________________________________281 Reviewing the required Media supplies ________________________________________________281 Updating the Process Strategy__________________________________________________________282 Determining the Card Printer qualifications f...

Page 24: ...ts List for DTC 500 Series Card Printer ____________________________318 Reviewing the Spare Parts List for the DTC500 LAM_____________________________________318 Glossary of Terms ____________________________________________________________ 319 Index_______________________________________________________________________ 339 ...

Page 25: ...Reviewing the DTC500 Series Printers Overview table DTC500 Series Input Hoppers Card Capacity Security Encoding Modules Lamination Module DTC510 Single Sided Card Printer Encoders 1 100 N A Optional N A DTC515 Single Sided Card Printer Encoders 2 200 Included Optional Optional DTC515 LC Single Sided Card Printer Encoders 2 200 Included Optional Included DTC520 Dual Sided Card Printer Encoders 2 10...

Page 26: ... residential area causes unacceptable interference to radio and TV reception the operator is required to take whatever steps are necessary to correct the interference ITS EMC The Card Printer has been tested and complies with EN55022 Class B 1995 and EN82082 1 1997 standards for EMI emissions Note Based on the above testing the Printer manufacturer certifies that the Card Printer complies with all...

Page 27: ... 10 mil to 050 in 50 mil 254mm to 1 27mm unless laminating Accepted Card Types HID Proximity Cards Mifare Contactless Smart Cards and Contact Smart Cards Accepted Card Compositions PVC or polyester cards with polished PVC finish monochrome resin required for 100 polyester cards Barcodes Code 39 Code 128 B C with and without check digit available with embedded font and bar code option 2 of 5 UPC A ...

Page 28: ...1 D 260mm H x 762mm W x 279mmD Display SmartScreen LCD Control Panel LED display on Card Lamination Module Fonts Resident Swiss Bold 8 10 12 14 16 18 and 22 are available with embedded font and bar code option TrueType fonts are available via the Windows driver Humidity 20 to 80 Non Condensing Interface Centronics Parallel IEEE 1284 compliant Optional EIA 232C serial interface for embedded fonts a...

Page 29: ...O Overlay Print speeds do not include the time needed for the PC to process the image Process time is dependent on the size of the file the CPU amount of RAM and the amount of available resources at the time of the print Print speed indicates an approximate batch print speed and is measured from the time a card feeds into the Printer to the time it ejects from the Printer Note The single card prin...

Page 30: ...Module dual high and low coercivity Tracks 1 2 and 3 JIS II Magnetic Stripe Encoding Module E Card Docking Station required for all e card options or 3rd party Smart card encoding Contactless Smart Card Encoder MIFARE Contact Smart Card Encoder reads from and writes to all ISO7816 1 2 3 4 memory and microprocessor smart cards T 0 T 1 as well as synchronous cards Prox Card Encoder HID read only I c...

Page 31: ...0 prints Resin black green blue red white silver gold scratch off 1000 prints Security Features SmartGuard SmartShield Card Hopper Lock available only on DTC515 525 515 LC 525 LC Software Drivers Windows 95 98 ME NT 2000 XP Optional Macintosh not available on the DTC515 LC 525 LC Supply Voltage DTC510 515 520 100 240 VAC 1 2A DTC525 515 LC 525 LC 100 240 VAC 2 2A Supply Frequency 50 Hz 60 Hz Syste...

Page 32: ...colors yellow magenta and cyan YMC along the entire length of the print Ribbon Panels The Printer always prints the yellow panel first followed by the magenta panel and the cyan panel Printhead As the print Ribbon passes beneath the Printhead hundreds of thermal elements within the Printhead heat the dyes on the Ribbon Note When these dyes are heated they vaporize and diffuse into the surface of t...

Page 33: ...xt and crisp bar codes that can be read by both infrared and visible light bar code scanners Like Dye Sublimation this process uses the same thermal Printhead to transfer color to a card from a resin only print Ribbon or the resin black K panel of a full color print Ribbon The difference however is that solid dots of resin based ink are transferred and fused to the surface of the card Note This pr...

Page 34: ...nput Hopper Load blank cards into this hopper Card Output Hopper Stores printed cards up to 100 30 mil cards Card Supply Window Check the current card supply at a glance without having to open the Card Hopper Door Card Input Hopper Lock If using the DTC515 or DTC525 Card Printer this lock allows you to lock the Card Input Hopper Door to help prevent the theft of blank cards If using the DTC510 or ...

Page 35: ...e This component is fragile and must not be bumped or touched with anything other than a cleaning pen Power Switch This switch turns the Printer power ON and OFF Power Port This port connects to the included power cord Securing Latches These latches lock the Print Station securely in place when closed Softkey Buttons The button function is displayed above the button The buttons change depending up...

Page 36: ...Interface Port This port connects to a Windows PC with a parallel cable Serial Interface Port For Smart Card option This port is provided only if your Printer includes an optional Smart Card Contact Station Serial Interface Port For Embedded Fonts and Bar Codes option This port is provided only if your Printer includes optional embedded fonts and bar codes support Continued on the next page Parall...

Page 37: ...Serial Interface Port continued Refer to the previous table LCD Display LED Light Softkey Buttons Card Cleaning Cartridge Card Supply Window Card Input Hopper Exception Card Slot Card Thickness Adjustment Lever Card Output Hopper Print Station Top Cover Securing Latches Printhead Access Card Slot Card Input Hopper Lock Scroll Buttons ...

Page 38: ...unction will change according to the Printer s current mode of operation Press the corresponding softkey button for the correct selection Note If no word appears above a particular button this indicates it has no function in that particular mode of operation Use the scroll buttons to scroll through help text to navigate through the Printer s menus and to adjust certain Printer settings Note The Pr...

Page 39: ...is available only in the Ready Printer Open screens Print Status Screen During operation the LCD will indicate the current Print Status by showing you the area of the Printer that is active It does this by displaying the following icons on the second line FDR Indicates the Feeder Station is feeding a blank card into the Printer ENC Indicates the Encode Station is encoding a card appears only if yo...

Page 40: ... to cancel the print jobs from the PC before pressing YES Caution To avoid this select the Print in Single Card Mode option from the Printer driver before sending the next print job If a card is left within the Printer after a print job is canceled it will automatically be ejected Pause button Use this button to pause the Printer at any time during operation Note The Printer will always finish its...

Page 41: ...inter s current status Note It is especially effective when the User is too far away from the Printer to read the LCD display The following explains how to interpret both LED lights on the exterior of the Printer Off Indicates the Printer power is OFF Solid GREEN Indicates the Printer is powered ON and ready for operation Flashing GREEN Indicates a Printer ERROR or ATTENTION condition Note Refer t...

Page 42: ...e nature of the error and how to correct it If necessary use the scroll buttons to scroll down the paragraph of help text Press QUIT when you are done reading Once the error is corrected resume operation or reset the Printer according to how you were instructed in the help screen Attention Screens The second type of prompt is called an ATTENTION screen This screen will not stop Printer operation a...

Page 43: ...lications where the Printer will be connected to a terminal device such as an AS400 If your Printer is equipped with an optional E Card encoding Station it will include a DB 9 female serial connector This port is used only for applications where the Printer will be connected to an external Smart Card interface The Printer s parallel interface connector is a standard 36 pin Amp type with two metal ...

Page 44: ...d bar codes which are resident inside the Printer allowing you to print resin black text and bar codes directly from a terminal device such as an AS400 If printing from a standard Windows application the included Printer driver supports any TrueType font or bar code currently installed on your computer The existing and new Firmware updates for the DTC500 Series Card Printer Encoders with the Embed...

Page 45: ...g Rollers it is very important to always print onto cards specifically designed for direct to card Dye Sublimation printing Card Surface Suitable cards must have a polished PVC surface free of fingerprints dust or any other types of embedded contaminants Cards must have a completely smooth level surface in order for the Printer to achieve consistent color coverage Some types of Proximity cards for...

Page 46: ...0104 with date codes that started on 04 01 2003 The photo below shows a lot number that starts after Lot 2010104 indicating a new card lot number The card lot number and date can be read on the bar code label attached to the shrink wrapped stack of 100 cards as shown below All new Fargo printers with a serial number S N starting with A320 will have factory settings for these new 81754 PVC cards Te...

Page 47: ...y as follows HDP N A Pro LX C25 3 5 DTC500 5 10 C11 C16 3 5 2 Instruction for existing 81754 PVC card stock The Printer Driver s Dye Sub Intensity setting may or may not need to be decreased to print existing card stock See the chart provided below See the appropriate Fargo service documents for specific Printer Driver instructions Technician Note 1 To control the brightness of the image adjust th...

Page 48: ...hown below The Printer s hopper provides a large door that opens up wide to make card loading simple and closes securely to help protect the card stock Note The Printer will hold a maximum of 100 cards in each Card Input Hopper based on a standard 30 mil card thickness Card Output Hopper All standard Card Printers provide a 100 card capacity Card Output Hopper based on a standard 30 mil card thick...

Page 49: ...indow Once adjusted the new temperature settings will be sent down with the next print job along with the rest of the Printer driver information New Temperature Setting Before printing begins the laminator will automatically adjust itself to the new temperature setting Note This new temperature setting will remain programmed within the Printer until it is once again changed within the Printer driv...

Page 50: ...tures exceeding 350 F 175 C Use extreme caution when operating the Laminator Never touch the Lamination Roller unless the Printer has been turned off for at least 20 to 30 minutes Select Printer models support the attachment of an optional Card Lamination Module This module can be ordered pre installed on your Printer from the factory or can be ordered separately as a field upgradeable module ...

Page 51: ...rd Lamination Module will not function properly To check the version of your Printer s Firmware simply turn the Printer power OFF and ON Note The Firmware version will display momentarily on the Printer s LCD display during startup If you are in need of a Firmware upgrade please go to Fargo s website www fargo com for the latest Firmware file and updating instructions Note This file must be update...

Page 52: ...erlaminate and card path See the Loading the Overlaminate in Section 3 page 134 Lamination Station Transfers overlaminates onto cards via its heated lamination Roller The Lamination Station must be closed in order for the Printer to begin laminating See the Loading the Overlaminate in Section 3 page 134 Lamination Top Cover Securing Latches Lamination Station Lamination LED Light Cancel Button Res...

Page 53: ...play to help communicate the Printer s current status The following explains how to interpret the LED light Off Indicates the Printer and lamination module power is OFF Solid Green light Indicates the Card Lamination Module is ready for operation Slow Flashing Green light Indicates the lamination module s pause button was pushed and that the lamination module is paused This also occurs when the La...

Page 54: ...e Rejection Card Hopper Note With the Lamination Module s Transfer Station open this button can also be used to manually rotate the Feed Rollers forward This is helpful when cleaning the Rollers or if clearing jammed media If you are printing and laminating simultaneously and you would like to cancel both the print and lamination jobs press the Printer s CANCEL softkey button Note This will cancel...

Page 55: ...he lamination module during normal operation Note The lamination module will always finish its current task before pausing If this button is pressed while a card is being laminated the lamination module will pause only after the current card has finished laminating and the lamination module has reached a safe stopping point If the Printer is paused the LED light will flash slowly and will return t...

Page 56: ...nter after a print job is canceled or the Printer restarted See the Using the Lamination tab only with the Card Lamination Module in Section 5 page 228 Card Output Hopper Stores up to 100 printed cards 30 mil cards a When the hopper has reached its maximum capacity of cards note that the operation pauses and an Output Hopper Full message appears on the Printer s LCD display b Remove the stack of c...

Page 57: ...ity and security The Lamination Module features its own LED indicator light and control buttons so it can conveniently be operated separately from the Printer Note This means that when printing a batch of cards for example the Printer can be encoding and printing one card while the lamination module laminates another card for maximum efficiency In fact you can even open the lamination module to re...

Page 58: ...l If a lamination error does occur the Lamination Module s LED will flash and an attention level message will appear on the Printer s LCD display Note Since it is an ATTENTION level message it will not interrupt printing a Correct the error b Press OK to clear the LCD s ATTENTION message c Press the Lamination Module s Resume button to resume operation or its Cancel button to cancel the current la...

Page 59: ...his will alternate with LAM Temp current target which shows the current temperature of the Lamination Roller and the target temperature it is trying to reach Note This indicates that the lamination Roller is heating to its preset temperature Initial Heating Process The initial heating process will generally take about 3 to 4 minutes Note The LCD display will read Laminator Warming or Laminator Coo...

Page 60: ...just itself to the new temperature setting Note This new temperature setting will remain programmed within the Printer until it is once again changed within the Printer driver or until the Printer is turned OFF Automatic Reset Whenever the Printer is turned OFF the laminator will automatically reset itself and return to its default temperature the next time the Printer is turned ON Note Pressing t...

Page 61: ...iption Cross Reference Thermal Transfer Film and PolyGuard Overlaminates The Card Lamination Module will accept either a Thermal Transfer Film overlaminate or a polyester patch overlaminate called PolyGuard Thermal Transfer Film The Thermal Transfer Film overlaminate is a relatively thin material which covers a card edge to edge and provides a medium level of card durability and security PolyGuard...

Page 62: ...0 and CR 90 card sizes but is not recommended for CR 100 cards See the Loading the Overlaminate procedure in Section 3 page 134 Reviewing the Overlaminate Design Term Description Cross Reference Design Both PolyGuard and the Thermal Transfer Film overlaminates are available in either a clear or generic secure holographic type design Note Custom holographic type overlaminates are also available wit...

Page 63: ... its time to print through the driver the End User will select the location on their organizations card design around which no printing and overlay will be placed Custom HoloMarkTM Cards A Custom HoloMark TM Card is a three dimensional holographic image transferred to metal foil and embossed to blank cards The image is customer specific and the program mirrors our holographic laminates program wit...

Page 64: ...rkTM foil placement will be located 0 4 cm from the edges of the card except for the top two locations on portrait orientation cards positions E F The foil will be located 0 9 cm from the top of the card and 0 4 cm from the sides of the card HoloMarkTM and Custom HoloMarkTM Application Specifications HoloMarkTM and Custom HoloMarkTM foils will cover a dimensional area of 1 5 cm x 1 5 cm The exclus...

Page 65: ...lso offer a solution to what should be done The purpose of this section is to provide the User with specific procedures relating to the LCD SmartGuard Messages Communication Errors Card Feeding Errors Encoding Errors Printing Process Errors and Diagnosing the Image Problems for the DTC500 series card Printer Troubleshooting the LCD Messages Message Cause Solution Aligning Ribbon If this appears as...

Page 66: ...a card is jammed in the magnetic encoding area of the Printer See Removing the Card jam in the Printer s Magnetic Encoding Area in Section 2 page 96 Card Jam Smart Indicates that a card is jammed in the Smart Card encoding area of the Printer See Removing the Card jam in the Printer s Smart Card Encoding Area in Section 2 page 97 Data Input Indicates that the print data sent to the Printer is corr...

Page 67: ...in a proper manner Failed To Initialize Indicates that an unexpected hardware error has occurred See Board Errors in Section 7 page 246 Flipper Alignment Indicates that the Printer is unable to align the Flipper table See Resolving the Flipper Alignment Error Message in Section 2 page 108 FPGA Indicates that an unexpected hardware error has occurred See Resolving the FPGA Error in Section 7 page 2...

Page 68: ...s the Card Hopper Selection in the Driver See the Resolving the Card Hopper Empty Error Message procedure in Section 2 page 92 Hopper 2 Empty Card Hopper 2 has run out of cards Note The Printer will continue printing from Hopper 1 if First Available is set as the Card Hopper Selection in the Driver See the Resolving the Card Hopper Empty Error Message procedure in Section 2 page 92 Invalid Flip Co...

Page 69: ...g the No Magnetic Encoder Error Message in Section 2 page 93 No Ribbon Installed Indicates that the Printer is trying to print with no print Ribbon installed Install the proper print Ribbon and press RESUME to continue or CANCEL to reset the Printer No Smart Encoder Indicates that the Printer has received encoding data but the Printer is not configured with this Encoder type See Resolving the No S...

Page 70: ...lose the Station and press the Printer s RESUME button to continue or CANCEL to reset the Printer Print Timeout Indicates that the Printer was unable to complete the print process See Communications Errors in Section 2 page 72 Printhead Temp Indicates that the Printhead Temperature Regulator is not functioning properly See Resolving the Printhead Temp Error Message in Section 2 page 107 Program Ex...

Page 71: ...ess RESUME to continue or CANCEL to reset the Printer Unable To Feed Card The Printer is unable to feed a card from the Card Hopper See Resolving the Card Feeding Errors in Section 2 page 86 Unknown Ribbon Type The Printer does not recognize the Ribbon installed See Resolving the Unknown Ribbon Type Error Message in Section 2 page 104 Update Failed The Firmware update was interrupted or not comple...

Page 72: ...symptoms related to incorrect settings Follow these instructions to access your DTC500 Series Printer displays Use the Printers LCD display touch pad to press the Menu button Use the down arrow button to scroll down and select Setup Printer Use the down arrow button to scroll down and select the Encoder Settings The three 3 Encoding Options available are Mag Smart and Prox These options must be se...

Page 73: ...splay Settings Mag None Smart None DTC 510 No Encoding DTC 515 No Encoding 85301 85351 Prox None Verifying Encoder Settings for DTC 510 DTC 515 Symptom B Symptom of incorrect settings Symptom B Flipper Table will freely rotate and cause card jams at the Flipper Table Printer Model Part No Proper Encoder Display Settings Mag Installed Smart None DTC 510 Magnetic encoding DTC 515 Magnetic encoding 8...

Page 74: ...None Mag None Smart Installed DTC 510 Docking Station Contact Smart Card Encoder DTC 515 Docking Station Contact Smart Card Encoder 91101 91201 Prox None Mag None Smart Installed DTC 510 Docking Station MIFARE Contactless Smart Card Encoder DTC 515 Docking Station MIFARE Contactless Smart Card Encoder 91102 91202 Prox None Mag None Smart Installed DTC 510 Docking Station HID Prox Reader DTC 515 Do...

Page 75: ...r HID Prox Reader DTC 515 Docking Station Contact Smart Card Encoder MIFARE Encoder HID Prox Reader 91107 91207 Prox Installed Mag Installed Smart Installed DTC 510 Docking Station Magnetic Encoder Contact Smart Card encoder DTC 515 Docking Station Magnetic Encoder Contact Smart Card encoder 91108 91208 Prox None Mag Installed Smart Installed DTC 510 Docking Station Magnetic Encoder MIFARE Encoder...

Page 76: ...ed DTC 510 Docking Station Magnetic Encoder Contact Smart Card Encoder HID Prox Reader DTC 515 Docking Station Magnetic Encoder Contact Smart Card Encoder HID Prox Reader 91112 91212 Prox Installed Mag Installed Smart Installed DTC 510 Docking Station Magnetic Encoder MIFARE Encoder HID Prox Reader DTC 515 Docking Station Magnetic Encoder MIFARE Encoder HID Prox Reader 91113 91213 Prox Installed M...

Page 77: ...g None Smart None DTC 520 No Encoding DTC 525 No Encoding 85401 85451 Prox None Mag Installed Smart None DTC 520 Magnetic encoding DTC 525 Magnetic encoding 85402 85452 Prox None Mag None Smart Installed DTC 520 Docking Station DTC 525 Docking Station 85403 85453 Prox None Mag Installed Smart Installed DTC 520 Docking Station Magnetic Encoding DTC 525 Docking Station Magnetic Encoding 85404 85454 ...

Page 78: ...ntact Smart Card Encoder DTC 525 Docking Station Contact Smart Card Encoder 91301 91401 Prox None Mag None Smart Installed DTC 520 Docking Station MIFARE Contactless Smart Card Encoder DTC 525 Docking Station MIFARE Contactless Smart Card Encoder 91302 91402 Prox None Mag None Smart Installed DTC 520 Docking Station HID Prox Reader DTC 525 Docking Station HID Prox Reader 91304 91404 Prox Installed...

Page 79: ... HID Prox Reader DTC 525 Docking Station Contact Smart Card Encoder MIFARE Encoder HID Prox Reader 91307 91407 Prox Installed Mag Installed Smart Installed DTC 520 Docking Station Magnetic Encoder Contact Smart Card encoder DTC 525 Docking Station Magnetic Encoder Contact Smart Card encoder 91308 91408 Prox None Mag Installed Smart Installed DTC 520 Docking Station Magnetic Encoder MIFARE Encoder ...

Page 80: ...d DTC 520 Docking Station Magnetic Encoder Contact Smart Card Encoder HID Prox Reader DTC 525 Docking Station Magnetic Encoder Contact Smart Card Encoder HID Prox Reader 91312 91412 Prox Installed Mag Installed Smart Installed DTC 520 Docking Station Magnetic Encoder MIFARE Encoder HID Prox Reader DTC 525 Docking Station Magnetic Encoder MIFARE Encoder HID Prox Reader 91313 91413 Prox Installed Ma...

Page 81: ...gher ECP Parallel Port with DMA access 2 Confirm the correct installation of the Printer driver a Close the software program and check the Printer driver b Reboot the computer c Be sure the correct setup options within the Printer driver are selected d Confirm that the driver is current by checking at www fargo com 3 Verify the use of an adequate data cable a Use a double shielded parallel cable n...

Page 82: ...ch Box or other peripheral in line with the parallel cable b If using a Switch Box or other peripheral remove it while testing communication between the computer and the Printer c If needed replace the Switch Box or other peripheral once it is determined that the cause of the interference is not the Switch Box or the peripheral d Alternative Add a second Parallel Port into the computer if a second...

Page 83: ... 8 page 254 b Print the Windows test page that is located in the General tab of the driver c Use WordPad a Windows 95 98 ME NT 2000 XP word processing program in the Accessories Program Group via Start Programs Accessories WordPad Follow this procedure Open the program and type This is a Test Select File Page Setup and click on the Printer button Ensure that the DTC500 Series Card Printer is selec...

Page 84: ...orrectly a Ensure that the Parallel Port is set to the Enhanced Communication Port ECP mode Note The port mode can be determined by checking the Device Manager tab in the System Control Panel b If the port mode is not set to ECP it will need to be changed in the computers BIOS Note Refer to the appropriate computer manual for instructions on how to change the Parallel Port mode Continued on the ne...

Page 85: ...of temporary files on the computer can cause communications errors Access the temporary files by following this process Search for all folders called TEMP Once found clear out the contents of the folders Run the System Tool Disk Defragmenter found in the Accessories folder of the Start Menu if using Windows 95 98 ME 2000 XP Use a disk cleanup utility such as Disk Cleanup found in the System Tools ...

Page 86: ...er power ON and the top covers open throughout this procedure Note The card cleaning cartridge can also remain within the Printer during this cleaning process c Use a cleaning card from the Printer Cleaning Kit and remove its adhesive backing paper d Insert the cleaning card into the Exception Card Slot until the card stops Verify that the longest non adhesive end of the cleaning card enters the P...

Page 87: ...sh the Card Thickness Lever up or down to the appropriate setting b with any of the Card Thickness settings move the slide slightly toward a higher setting until the cards begin feeding if the Printer seems unable to feed cards at the selected setting c Move the slide slightly toward a lower setting if the Printer seems to double feed cards Note The card thickness slide is adjustable to accommodat...

Page 88: ...ad the cards into the Printer by inserting them straight into the hopper and setting them on the feed Roller 5 Verify that the Hopper Lift A000124 is operational a Reset Power to the Printer b Open the Card Hopper Door and watch to verify that the Hopper Cycles on startup c If the Hopper does not cycle on startup remove the top cover and verify that the Hopper Lift Motor is plugged in properly d I...

Page 89: ...he direction that the Card Feed Roller on the Flipper Table will rotate a Open the Top Cover and remove any cards that are jammed inside the Printer as shown below b Reset power on the Printer to clear any error messages that are on the LCD c Press the MENU button on the LCD d Press the Down Arrow button and select PRINTER SETUP e Scroll through the menu and select ENCODER SETUP f Ensure that the ...

Page 90: ...Scroll through the menu and select FLIPPER OFFSET f Select Level If the cards are feeding over the Feed Rollers on the card path adjust the value by 2 OR If the cards are feeding under the Card Feed Path adjust the value by 2 3 Ensure that the Flipper Table Tension Spring is providing appropriate tension a Open the Top Cover on the Printer b Remove the Ribbon c Rotate the Flipper Table to an angle...

Page 91: ... the Input Hopper Door as shown below b Remove any cards from the Input Hopper c Ensure that there are no cards that are partially fed out of the Card Hopper 2 Verify the mechanical operation a Remove the Top Cover b Ensure that the guide belt for the Hopper Travel Assembly D850253 is intact and moves smoothly c Verify that the Hopper Travel Motor is properly meshed with the gear assembly ...

Page 92: ...essage is displayed on the LCD Step Procedure 1 Refill the hopper when convenient 2 Be sure to load cards with the mag stripe toward the rear of the Printer 3 Turn the Card Sensor off if it is determined that the Hopper s Card Sensor cannot see these types of cards Note The activated Sensor indicates to the Printer that the Card Input Hopper is empty and the cards will not feed ...

Page 93: ...f the encoding data was sent in error check the appropriate software user s manual for encoding instructions Resolving the No ENC Response Error Message Symptom There is no ENC response Step Procedure 1 Check the Magnetic Offset Setting a Press Menu on the LCD b Select Setup Printer and Encoder Settings c Select Magnetic TOF d Verify that the current value matches the default value listed on the b...

Page 94: ...rresponds to the type of cards that are being used High Coercivity 2750 Oersted Low Coercivity 300 Oersted Note See the Using the Magnetic Encoding tab procedure in Section 3 page 182 Resolving the No Prox Encoder Error Message Symptom The Printer is receiving encoding data but the Printer is not configured with this Encoder type Step Procedure 1 Ensure the LCD Setting correct a Press Select on th...

Page 95: ...encoding instructions if the encoding data was sent in error Resolving the Failed Smart Encode Error Message Symptom The card s smart chip was not encoded properly Step Procedure 1 Check to ensure that the cards are loaded with the smart chip facing up and are being fed into the Printer first 2 Verify that the card is entering the E card Docking Station properly a Send an encoding print job from t...

Page 96: ... into the Encoding Module properly a Reset power on the Printer to clear any error messages b Select the Menu from the LCD c Select the Print Test Image from the menu See the Printing the Self test in Section 8 page 254 d Select the Magnetic Test from the menu Note A card is fed from the input hopper onto the Flipper table and rotated into the Encoding Module e If the card appears to jam against t...

Page 97: ...the card 2 Inspect the Card Feed Roller Motor for proper operation a Leave the power ON and open the Top Lid and Printhead Arm b Press the FORWARD button to advance the card or the BACK button to reverse the card Note Use these buttons to move the card through the Printer 3 Adjust the Flipper Offset a Select Menu on the LCD display b Select Setup Printer c Select Flipper Offset d Select Encoder An...

Page 98: ...he Accessories Program Group as shown on the next page a Open the program and type in 1 JULIEANDERSON 1234567890 b Select File Page Setup and click on the Printer button c Ensure that the DTC500 Series Card Printer is selected and click on OK d Change all the margin settings to zero 0 and click on OK e Go to File on Menu Bar and select Print Note The Printer should then feed a card into the Encode...

Page 99: ...CTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 99 Resolving the Printer not reading Encoded Magnetic Track Data continued See the previous procedure in this section ...

Page 100: ...ction 3 page 196 2 Use WordPad a Windows 95 98 ME NT 2000 XP word processing program in the Accessories Program Group See previous page for display a Open the program and type 1 JULIEANDERSON 1234567890 b Select File Page Setup and click on the Printer button c Ensure that the DTC500 Series Card Printer is selected and click OK d Change all the margin settings to zero 0 and click OK e Go to File o...

Page 101: ...onnection to the Main Board c Use a Multimeter to ground the negative lead to the chassis and put the positive lead on pins 3 5 7 9 and 11 of J16 on the main board d Place a RibbonTraq mark over the Ribbon Sensor Note The voltage should be less than 1 VDC e Remove the RibbonTraq mark from the Ribbon Sensor Note The voltage should be greater than 4 VDC f Replace the Sensor if the voltages are incor...

Page 102: ...ge Symptom The Print Ribbon has run out Step Procedure 1 Install a new Ribbon and press Resume to continue Resolving the Ribbon Jam Broke Error Message Symptom An error message is displayed on the LCD and the Ribbon is broken Step Procedure 1 Verify that the Print TOF and Print EOF are set correctly a If the break occurs before anything is printed to the card reduce the Print TOF by 5 b If the bre...

Page 103: ...r control panel from the computer If using Windows 95 98 ME right click on the DTC500 Series Card Printer Icon and select Properties If using Windows NT 4 0 right click on the DTC500 Series Card Printer and select Document Defaults If using Windows 2000 XP right click on the DTC500 Series Card Printer and select Printing Preferences b Click on the Device Option tab See the Using the Device options...

Page 104: ... Sensor 840108 a Remove the back cover and locate the connector labeled J16 on the main board b Check the voltage for each of the five 5 Ribbon Sensors at their connection to the main board c Use a Multimeter to ground the negative lead to the chassis and put the positive lead on pins 3 5 7 9 and 11 of J16 on the main board d Place a RibbonTraq mark over the Ribbon Sensor Note The voltage should b...

Page 105: ...adlift Motor A000124 to ensure that it is running 3 If the Headlift Motor is not running replace the Headlift Motor See the Replacing the Headlift Motor A000124 procedure in Section 5 page Error Bookmark not defined 4 If the head cycles but does not stop at the position every time check the Headlift Sensor as described in Sensor Testing in Section 7 page 248 5 If the Headlift Sensor is failing rep...

Page 106: ...pinched wires a Inspect the wires that are routed under the top cover and through to the back of the board to ensure that they are not pinched 3 Verify if the thermal Regulator on the Printhead has failed a Remove the Printhead and reseat cable connections See the Removing the Original Printhead Assembly procedure in Section 5 page Error Bookmark not defined b If problem persists replace with a ne...

Page 107: ...y the Printhead Cable connection to the Main Print Board See the Reviewing the Main Board Components procedure in Section 5 page Error Bookmark not defined 2 Replace the Printhead if after checking the Printhead Cable connection at both the Printhead and the Main Print Board the error is still displayed on startup See the Replacing the Printhead Components procedure in Section 5 page Error Bookmar...

Page 108: ...sure that Level is selected and press the Select button c without making any adjustment press the Select button Note This should cause the Flipper Table to attempt to home itself 3 Test the Flipper Home Sensor 140407 a Remove the screws from the rear cover b Tilt the back cover outwards from the Printer c Using a Digital Voltmeter connect the negative lead to its ground d Connect the positive lead...

Page 109: ...ailed error Symptom An Upgrade Failed error is displayed on the LCD during the upgrade process Step Procedure 1 Determine if there is interference from an external device a Do not use an A B Switch Box dongle key or other peripheral in line with the parallel cable b If using a Switch Box dongle key or other peripheral remove it while testing communication between the computer and the Printer c If ...

Page 110: ...stall and open the 32 bit Print Spooler program b Click on File in the menu and select the Open option c Point this window to the directory where the latest Firmware is located on the PC Note This Firmware file will always have a s19 extension d Once the Firmware file is selected the Printer needs to be restarted into SYSTEM UPGRADE mode Follow this procedure At the PRINTER READY screen select the...

Page 111: ...CTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 111 Resolving an Upgrade Failed error continued See the previous procedure in this section Continued on the next page ...

Page 112: ...rogram Exception Error Step Procedure 1 Restart the Printer and attempt to print the card again a If no Error is displayed continue printing b If a Program Exception is displayed again continue to step 2 2 Reload the Firmware See the Updating the Printer s Firmware in Section 10 page 275 3 Replace the Main Board See the Replacing the Main Board procedure in Section 5 page Error Bookmark not define...

Page 113: ...Step Procedure 1 Check the card stock for scratches Replace the cards as needed 2 Examine the Printhead for visible damage 3 Clean the Printhead a Remove watches rings bracelets and other jewelry b Open the Top Cover and Printhead Arm c Use a Printhead Cleaning Pen from the Printer Cleaning Kit to firmly wipe back and forth across the surface of the Printhead d Close the Top Cover and Printhead Ar...

Page 114: ...eaning Tape loop f Place the Tape Rollers and the new tape back into the cartridge Be sure to orient the new tape loop so that it extends over the Cleaning Roller once installed Place the Roller closest to the cartridge s handle in first and then press the second Roller into place g Set the clear Cleaning Cartridge Cover back into place Be sure the tabs on the cover are seated properly into the sl...

Page 115: ...the print Ribbon c Locate the Print Platen Roller as shown below d Use a Cleaning Pad from the Printer Cleaning Kit to wipe the Roller clean e Locate the Transfer Platen Roller as shown below f Use a Cleaning Pad from the Printer Cleaning Kit to wipe the Roller clean Press the FORWARD and BACK buttons to move the Roller back and forth while cleaning g Replace the printing supplies h Close the Prin...

Page 116: ... with embedded contaminants in the surface should not be used 2 Clean the inside of the Printer a Open the Top Cover and Printhead Arm b Remove the print Ribbon from the Printer c Use a can of compressed air to blow out all visible areas of the Printer interior d Use a cleaning pad from the Printer Cleaning Kit to wipe out all visible areas inside the Printer e Remove any debris that may be inside...

Page 117: ...he new Cleaning Tape loop f Place the Tape Rollers and the new tape back into the cartridge Note Be sure to orient the new tape loop so that it extends over the Cleaning Roller once it is installed g Place the Roller closest to the cartridge s handle h Press the second Roller into place i Set the clear Cleaning Cartridge Cover back into place Caution Be sure the tabs on the cover are seated proper...

Page 118: ...Printer power ON and open the Top Cover and Printhead Arm b Remove the print Ribbon c Locate the Platen Roller as shown below d Use a Cleaning Pad from the Printer Cleaning Kit to wipe the Roller clean e Press the FORWARD and BACK buttons to move the Roller back and forth while cleaning f Replace the printing supplies and close the Top Cover and Printhead Arm after the Rollers are clean and comple...

Page 119: ...he Using the Image Color tab procedure in Section 3 page 167 a Open the Printer control panel from the computer If using Windows 95 98 ME right click on the DTC500 Series Card Printer Icon and select Properties If using Windows NT 4 0 right click on the DTC500 Series Card Printer and select Document Defaults If using Windows 2000 XP right click on the DTC500 Series Card Printer and select Printing...

Page 120: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 120 Resolving the incorrect Image Darkness problems continued See previous procedure in this section ...

Page 121: ...USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 121 Resolving the incorrect Image Darkness problems continued See previous procedure in this section Continued on the next page ...

Page 122: ...s If using Windows NT 4 0 right click on the DTC500 Series Card Printer and select Document Defaults If using Windows 2000 XP right click on the DTC500 Series Card Printer and select Printing Preferences b Click on the Image Color tab c Adjust the Dye Sub Intensity to a more negative value in increments of 10 OR Correct the Image Darkness in the LCD See the Adjusting the Image Darkness procedure i...

Page 123: ...STRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 123 Resolving the Ribbon wrinkle problems continued Step Procedure 5 Check the Printhead for debris and burrs ...

Page 124: ...Windows 95 98 ME right click on the DTC500 Series Card Printer Icon and select Properties If using Windows NT 4 0 right click on the DTC500 Series Card Printer and select Document Defaults If using Windows 2000 XP right click on the DTC500 Series Card Printer and select Printing Preferences b Click on the Image Color tab c Adjust the Resin Heat to a more negative value in increments of 5 OR Correc...

Page 125: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 125 Resolving the excessive Resin Printing problems continued See the previous procedure in this section ...

Page 126: ...ME right click on the DTC500 Series Card Printer Icon and select Properties If using Windows NT 4 0 right click on the DTC500 Series Card Printer and select Document Defaults If using Windows 2000 XP right click on the DTC500 Series Card Printer and select Printing Preferences b Click on the Image Color tab c Adjust the Resin Heat to a more positive value in increments of 5 OR Correct the Image Da...

Page 127: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 127 Resolving the incomplete Resin Printing problems continued See the previous procedure in this section ...

Page 128: ...off center Card Image problems Symptom The printing is cut off or is not centered on the card This causes a white border to appear on the card as shown below Step Procedure 1 Use the Image Position within the Card tab of the Printer driver to precisely center the image See Using the Image Position button in Section 3 page 225 ...

Page 129: ...iny as shown below Step Procedure 1 Use a high resolution 24 bit color image to always capture an image at a 24 bit color setting at 300 dpi at the same size that it will be printed on the card as captured either with a scanner or with a digital camera Caution If a small or low resolution image is stretched or blown up a pixilated or grainy effect will occur when printing as shown below Good Bad ...

Page 130: ...is functioning properly 2 Scroll to the desired test image from the Select Test Image options and press the Select button Reviewing the Gray Align YMC K Self Test Step Procedure 1 Use this card to determine Image Placement and confirm that the Printer is working properly Note The image consists of sixteen 16 gray scale boxes and alignment arrows 2 Adjust the Image Placement Note The gray boxes are...

Page 131: ...erly reproduced and b the Resin Panel is printing properly Note The Image consists of twelve spot colors YMC and RGB as well as gray density bars and thin resin lines Reviewing the Color Bars YMC Self Test Step Procedure 1 Use this card to confirm that image colors are properly reproduced Image consists of sixteen graduated steps of RGB and YMCK Note This print will provide maximum image size givi...

Page 132: ...oduced Pass Count is the total number of print passes made by the Printhead Note A pass is measured each time a single Ribbon panel is printed or passes beneath the Printhead The Transfer Count is the total number of times the Printer transfers an image to a card Reviewing the Magnetic Test option Step Procedure 1 Use this option only applies if a Magnetic Encoding module is installed in the Print...

Page 133: ...l perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent e...

Page 134: ...type of overlaminate into the Printer Danger Do not touch the metal lamination shield or the Lamination Roller when loading overlaminate You will burn yourself Step Procedure 1 Open the lamination module s Top Cover and Lamination Station 2 Remove the overlaminate from its packaging 3 The supply end of the overlaminate roll is the side containing the fresh unused portion of the overlaminate The ta...

Page 135: ...overlaminate roll in between the two black Lamination Drive Hubs Note The smaller Lamination Drive Hub closest to the front of the lamination module is spring loaded Use the end of the supply roll with the black core plug to push this hub in when inserting the overlaminate roll Make certain the overlaminate material is fed from beneath the roll as shown Continued on the next page ...

Page 136: ...de Rev 5 0 136 Loading the Overlaminate continued Step Procedure 5 Close the lamination module When you start to print the Lamination Drive Hubs will automatically engage the overlaminate core notches Caution Do not reverse the overlaminate roll Damage may occur to the lamination Roller ...

Page 137: ...rgo warranty is void where not prohibited by law if you use non Fargo Certified Supplies To order additional materials please contact your authorized reseller Adjusting the Card Flattener The Card Lamination Module provides an adjustable Card Flattener that allows you to fine tune the flatness of laminated cards This flattener works by reverse bending cards as they eject from the laminator while t...

Page 138: ...Note This pushes the flattener Roller down to increase the reverse bending pressure For best results turn the knob one full rotation then print and laminate a test card Repeat this process as necessary 4 If the card is bowing downward the reverse bending pressure may be too great In this case rotate the adjustment knob counter clockwise Note Some card types have very low heat resistance and may no...

Page 139: ...ement of these patches across the card width a mechanical adjustment can be made If the PolyGuard patches are being applied too closely to or overlapping a card s top or bottom edge as the card travels through the Printer the laminator s Card Guide Rail should be adjusted Note This adjustment is described below Step Procedure 1 Open the lamination module s Top Cover and Lamination Station 2 a Feed...

Page 140: ... Step Procedure 3 Slightly loosen the two 2 screws which fasten the Card Guide Rail to the Printer s main chassis 4 If the PolyGuard patch is being placed more toward a card s top edge as shown move the Card Guide Rail slightly toward the rear of the Printer opposite the direction you would like the patch to move Continued on the next page ...

Page 141: ...ve the Card Guide Rail slightly toward the front of the Printer opposite the direction you would like the patch to move 6 Always make very slight adjustments to the Card Guide Rail and run a test print after each adjustment until the optimum patch position is found Note Be sure the Card Guide Rail always remains parallel to the card path and that the screws loosened in step 1 are retightened after...

Page 142: ... Guide Rail and the Internal Card Guide Note Depending upon how much you adjusted the Card Guide Rail you may also need to adjust the Internal Card Guide When both are adjusted properly there should be a slight space of about 010 25mm between the card edge and the Internal Card Guide as indicated here 8 If necessary adjust the Internal Card Guide as described in the remainder of this section 010 2...

Page 143: ...rd in position as it feeds through the Card Lamination Module Step Procedure 1 Feed a blank card into the module by inserting it through the Output Hopper and reverse feeding it by pressing the lamination module s Resume button Manually position the card so its edge is flush with the Card Guide Rail Continued on the next page Blank Card Screws Internal Card Guide CR100 CR90 CR80 ...

Page 144: ...5mm between the card edge and the Internal Card Guide as indicated below When adjusting the Internal Card Guide be sure it always remains parallel to the Card Guide Rail and card edge 4 Always make very slight adjustments to the Internal Card Guide and run a test print after each adjustment until the optimum position is found Note Be sure the Internal Card Guide always remains parallel to the card...

Page 145: ... installing the field upgradeable Card Lamination Module onto a Printer Your Printer model must be capable of accepting this module as not all Printer models are compatible with this field upgradeable option If you have questions about compatibility please contact your authorized Fargo reseller Step Procedure 1 Remove the Card Lamination Module from its packaging 2 Disconnect the power cable from ...

Page 146: ...ers User Guide Rev 5 0 146 Attaching the Card Lamination Module continued Step Procedure 4 Set the Printer on the lamination module s Baseplate at an angle as shown Note This position will make it easier to connect the Power and Communication cables Continued on the next page ...

Page 147: ... the Card Lamination Module continued Step Procedure 5 a Connect the lamination module s Power Cable to the Printer s Power Port Note both are labeled with a red Power label b Push firmly to ensure both are securely connected Note The port and cable are keyed for one way installation Continued on the next page ...

Page 148: ...Lamination Module continued Step Procedure 6 Set the Printer completely into the lamination module s Baseplate Note The rubber pads on the bottom of the Printer will rest securely in the holes in the lamination module s Baseplate when the Printer is seated properly Continued on the next page Rubber pads through Baseplate ...

Page 149: ...Printer and Lamination Module back onto its rear cover as shown below Note Be careful not to slide the unit around in this position as scratching could occur 8 Using a Phillips screw driver insert each of the four 4 screws into the Baseplate and tighten the screws to secure the Printer to the Lamination Module s Baseplate Continued on the next page 4 screws to secure printer to Baseplate ...

Page 150: ...th Card Lamination Module in Section 4 page 228 For overlaminate information see the Reviewing the Overlaminates in Section 1 page 61 and Loading the Overlaminate in Section 3 page 134 The packaging for the Card Lamination Module has been designed to accommodate shipping either the lamination module only or the fully assembled Printer with lamination module After assembling the complete Printer la...

Page 151: ... perform these procedures Caution This device is electrostatically sensitive It can be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent eq...

Page 152: ... only Fargo Certified Supplies For this reason your Fargo warranty is void where not prohibited by law if you use non Fargo Certified Supplies To order additional materials please contact your authorized reseller Adjusting the Internal Card Guide The Internal Card Guide holds the card in position as it feeds through the Printer This guide is factory set to handle both CR 79 sized cards and standar...

Page 153: ...ntinued Step Procedure 1 If loading CR 80 10 mil cards adjust this guide as needed to accommodate very thin flexible card stock 2 Open the Printer s Top Cover and Print Station 3 Rotate the guide s Securing Peg until it is parallel to the card guide and push it down Note This widens the card path so it holds thinner cards with less force ...

Page 154: ...NLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 154 Printer Driver options These Driver options and pictures are from the DTC500 Series driver Version 1 3 3 Using the Device options tab ...

Page 155: ...n with the Ribbon Type already loaded in the Printer See the Printer Components Print Ribbons description in Section 1 page 44 YMCKO Yellow Magenta Cyan Resin Black Overlay OR YMCKOK Yellow Magenta Cyan Resin Black Overlay Resin Black OR BO Dye Sub Black Overlay OR K Standard or Premium Resin OR Colored Resin Colored Resin is available in Red Blue Green or White OR Metallic Resin Metallic Resin is...

Page 156: ...ching software OR Select Algebraic to allow the Printer driver to make very simple fast color balance adjustments Note This option gives a natural looking image without slowing down the processing speed of the Printer driver It also allows further customization of the printed color of the cards through the Image Color tab OR Select Monitor to allow the Printer driver to make color corrections simi...

Page 157: ... appropriate Dither method according to the type of image to be printed Note This option only affects those objects printed with the resin black panel Step Procedure 1 Select Optimized for Graphics when printing lower quality images e g clipart logos etc with resin OR Select Optimized for Photo when printing photo quality images with resin ...

Page 158: ...520 DTC525 only Use this option to automatically print on both the front and backside of a card Step Procedure 1 Select this option in conjunction with any application program that supports a multiple page document duplex printing Note The program must be able to send down two or more separate pages to be printed within the same document ...

Page 159: ... to automatically print full color on the front of a card and resin black on the back of a card using either of the Full Color YMCKO or YMCKOK print Ribbons YMCKO Ribbon type usage The front of the card is printed with the Ribbon s YMC and O panels and the back is printed with the K panel YMCKOK Ribbon type usage The front of the card is printed with the YMCKO panels and the back is printed with t...

Page 160: ...Encoders User Guide Rev 5 0 160 Using the Print Back Side First option Step Procedure 1 Select this option if you need to print the first page of a two page document on the backside of the card The second page of the document will be printed on the front side of the card ...

Page 161: ...print only onto the backside of cards that must have their Magnetic Stripe or Smart Card chip encoded Note Load the cards in the usual fashion When this option is selected the Print Both Sides option is automatically disabled When attempting to print a two page document if Print Back Side Only is selected the first page of the document will print on the backside of the card The second page of the ...

Page 162: ...g the Rotate Front by 180 Degrees option Use this option to change the position of the printed image in relation to the set location of a card s Magnetic Stripe or smart chip Step Procedure 1 Select the Rotate Front 180 Degrees option to rotate the image on the front of the card by 180 degrees when printed ...

Page 163: ...tate Back by 180 Degrees option DTC520 DTC525 only Use this option to change the position of the printed image in relation to the set location of a card s Magnetic Stripe or smart chip Step Procedure 1 Select the Rotate Back 180 Degrees option to rotate the image on the back of the card by 180 degrees when printed ...

Page 164: ... one print job at a time Step Procedure 1 Select this option only when printing to multiple Printers sharing print jobs over a network which ensures that all Printers evenly share all print jobs OR Do not select this option and the Printer s memory will Buffer as many print jobs as possible until the Printer s memory is full Note This is ideal for most applications where Printers are not networked...

Page 165: ...ng e cards Caution In this case it is often critical that an e card with a pre encoded serial number for example coincide with a particular printed image If the two were to get out of sync the card s security could be compromised Step Procedure 1 Select this option to cause the Printer to dispense with the print job if a blank card is removed or ejected Note The next card is then fed into the Prin...

Page 166: ...ing capabilities of the Printer yet still allow the Printer to encode cards Note This option is useful to encode or re encode cards without additional time effort or printing supplies Step Procedure 1 Select this option to ensure no print data will be sent to the Printer while all encoding instructions will be sent according to how they are configured within the software ...

Page 167: ...ties Step Procedure 1 Select the Algebraic Color Matching option see the Device options tab window shown below to control the Contrast and Gamma of the printed image as well as the individual color balance of Yellow Magenta and Cyan see the Image Color tab window shown below In most cases the default settings of these options will suffice Continued on the next page ...

Page 168: ...liders 3 Control the overall darkness and lightness of the dye sub printed image by adjusting the Dye Sub Intensity slide by clicking and dragging the slide s box Move the slide to the left to cause less heat to be used in the printing process thus generating a lighter print OR Move the slide to the right to cause more heat to be used thus generating a darker print Note This slide only affects tho...

Page 169: ...at slide See the Printer Components Print Ribbons description in Section 1 page 44 Move the slide to the left to cause less heat to be used in the printing process causing resin images to be lighter or less saturated OR Move the slide to the right to cause more heat to be used causing resin images to be darker or more saturated Note This control can be helpful for fine tuning the sharpness of resi...

Page 170: ...ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 170 Using the Image Color tab continued Step Procedure 5 Return all options to their factory settings by clicking on the Default button ...

Page 171: ...lity when scanned by an infrared barcode reader Note The Printer driver will automatically print all TrueType black text and TrueType barcodes only with the resin black K panel of the print Ribbon by default If printing black text or barcodes that are not TrueType fonts or black graphics select one of the three options listed under Print All Black with K Panel See the Selecting the Full Card with ...

Page 172: ...00 Series Card Printer Encoders User Guide Rev 5 0 172 Selecting the Full Card with the K Panel Resin tab Step Procedure 1 Select the Full Card option to print the resin black K panel for all black found within all areas of the image as shown below ...

Page 173: ...es Card Printer Encoders User Guide Rev 5 0 173 Selecting the Defined Area s with the K Panel Resin tab Step Procedure 1 Select the Defined Area s option to print the resin black K panel for all black found only in an area or areas defined as shown below ...

Page 174: ...ng the Undefined Area s with the K Panel Resin tab Step Procedure 1 Select the Undefined Area s option to print the resin black K panel for all black found only in the space outside the areas defined as shown below Note In the card grid black indicates the area in which the resin black K panel will be printed ...

Page 175: ...riate Defined Area see below to activate the card grid in the upper half of the window Note It is through this card grid that up to five areas can be defined as shown below When the card grid is first activated a small black square will appear at its default size of 2 x 2 5mm x 5mm default location in the lower left hand corner 0 0 Note This square represents the first defined area ...

Page 176: ... card to define Note This area is indicated by the dashed outline as shown below The easiest way to determine the size of this area is to actually print a card and look at it in the same orientation as when it exits the Printer 2 Measure the total area and enter those dimensions into the Dimension boxes Note The minimum size for an area is 2 x 2 5mm x 5mm See the next page ...

Page 177: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 177 Measuring the Total Card area continued See the previous procedure in this section ...

Page 178: ...sized properly measure the location where this area is to be positioned on the card a Measure from the lower left corner of the card up and over to the lower left corner of where the defined area is to begin b Enter these values into the X and Y boxes as shown below c Note that the card grid lines are spaced at 2 5mm intervals 172355 Karen Atkins Access Level 2 ID 1234478 Y 0 2 X 1 4 ...

Page 179: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 179 Defining the positioning of the area on the Card continued See the previous procedure in this section ...

Page 180: ...llow Y Magenta M and Cyan C Ribbon panels directly beneath the resin black K panel Note Select this option if printing resin black text or barcodes onto a colored background to provide a more gradual transition between the two OR Select the Print K Only option a to print all black in the designated areas only with the resin black K panel or b to print resin black onto a white background to maximiz...

Page 181: ...CTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 181 Selecting the Print YMC under the K and Print K Only options continued See the previous procedure in this section ...

Page 182: ...c Encoding tab Use these options only if the Printer has an optional Magnetic Stripe Encoding Module installed Step Procedure 1 Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process Note The following describes these options and the Printer s magnetic encoding process ...

Page 183: ...coding options Step Procedure 1 Select the ISO Standard Encoding Module with a dual Coercivity high or low encoding head Note By default the Printer driver is set to encode according to ISO standards onto High Coercivity Magnetic Stripes OR Select the JIS II Standard Encoding Module commonly used in Japan Select the JIS II mode to encode only Track 2 Note 1 The JIS II option provides encoding comp...

Page 184: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 184 Using the Encoding Mode option continued See the previous procedure in this section ...

Page 185: ... Oersted Fargo s Low Coercivity UltraCards are 300Oe 2 Select the Magnetic Track Selection option to specify which track is to be configured through the Magnetic Track options if the application being used requires customization of the standard ISO encoding process 3 Customize these options if the application requires it even though the default ISO Magnetic Track options should be correct for most...

Page 186: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 186 Encoding the Mode Coercivity Magnetic Track Selection See the previous procedure in this section ...

Page 187: ... data format for each of the Magnetic Stripe s three tracks Step Procedure 1 Specify which of the three 3 tracks to customize by selecting one of the three track options After making the required selection the Magnetic Track options box displays the current set of customization options for the selected track Remember that each track must be customized independently of the other two tracks ...

Page 188: ...188 Reviewing the Enable MLE Support checkbox Multi Language Extension MLE support in Windows XP can cause text strings to be broken up into fragments This fragmentation of the text string prevents magnetic encoding Step Procedure 1 Check this box to allow the Driver to process the fragmented text ...

Page 189: ... each of the Magnetic Stripe s three tracks Customize each track independently of the other two Specify which of the three tracks to customize by selecting one of the three track options Note 1 After making the required selection the Magnetic Track options box displays the current set of customization options for the selected track Note 2 For most applications the default settings for these option...

Page 190: ...change the bits per inch to 75 BPI OR Select 128 BPI to change the bits per inch to 128 BPI OR Select 210 BPI to change the bits per inch to 210 BPI Using the Character Size radio buttons Use this option to customize the Character Data Size Bits per Character used to encode the magnetic data on the currently selected track Note This character size includes the parity bit if enabled Step Procedure ...

Page 191: ...Offset used to encode the magnetic data on the currently selected track Note This character offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior to encoding on the track Step Procedure 1 Select NULL to change the ASCII Offset to NULL OR Select SPACE to change the ASCII Offset to SPACE OR Select ZERO to change the ASCII Offset to ZERO ...

Page 192: ...ration to none OR Select Even Parity to change the LRC Generation to Even Parity OR Select Odd Parity to change the LRC Generation to Odd Parity Using the Character Parity radio buttons Use this option to customize the Character Data Parity used to encode the magnetic data on the currently selected track Step Procedure 1 Select No Parity to change the Character Parity to none OR Select Even Parity...

Page 193: ...nce Magnetic Stripe verification can sometimes require more than a single pass Manual Eject mode Only the first mistakenly verified card would be automatically ejected If a second consecutive card cannot be verified the Printer will signal an error and go into a Manual Eject mode Auto Eject option The Auto Eject option is the most direct means of dealing with mistakenly verified cards However it m...

Page 194: ...g the Shift Data Left Use the Shift Data Left option which applies to all tracks when selected Step Procedure 1 Select this option to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe Note This is useful in situations that require cards to be readable with insert type readers ...

Page 195: ... below TRACK1 0 110 TRACK2 0 110 TRACK3 0 110 0 130 0 140 0 223 0 353 0 493 Reviewing the Sample String Sending Data to Track 1 1 JULIEANDERSON 1234567890 Sending Data to Track 2 2 1234567890987654321 Sending Data to Track 3 3 1234567890987654321 Track Start Sentinel End Sentinel Field Separator Valid Characters Maximum Number of Characters Track 1 ASCII 32 95 See Reviewing the ASCII Code and Char...

Page 196: ...e not added to the track data the text intended for the Magnetic Track will appear as printed text on the card To avoid this track information must be entered as described below Step Procedure 1 When entering track data the tilde character is entered first followed by the track number 1 2 or 3 on which the data should encode This is followed by the data to be encoded Start Sentinel and End Sentine...

Page 197: ... Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36 60 84 T 37 61 85 U 38 62 86 V 39 63 87 W 40 64 88 X 41 65 A 89 Y 42 66 B 90 Z 43 67 C 91 44 68 D 92 45 69 E 93 46 70 F 94 47 71 G 95 _ 48 0 72 H 49 1 73 I 50 2 74 J 51 3 75 K 52 4 76 L 53 5 77 M 54 6 78 N 55 7 79 O ...

Page 198: ...lay Print Area tab Use this option to control how the Overlay O Panel and or the print area will appear on a card Note This option is helpful if to omit the overlay or printing around a card s smart chip or Magnetic Stripe By default this option is set to print and overlay the entire card Continued on the next page ...

Page 199: ... print only in the space outside the selected and defined area OR Select the Omit Smart Chip Area option for the Printer to overlay and or print only in the space outside the standard location of a smart chip OR Select the Omit Mag Stripe Area option for the Printer to overlay and or print only in the space outside the standard location of an ISO Magnetic Stripe OR Select the Omit Signature Area o...

Page 200: ...inting and overlay process OR Select For Overlay Only for the defined area to apply only to the overlay process Note In this mode printing will still be allowed over the entire card and only the overlay will be affected OR Select For Print Only No Overlay for the defined area to apply only to the print process Note In this mode the overlay is completely disabled so it will not be applied Caution A...

Page 201: ... 5 0 201 Using the Overlay Print Area continued Step Procedure 1 Select the Defined Area s option to activate the card grid in the upper half of the window Note This allows defined areas to be created It is through this card grid that up to five areas can be defined Continued on the next page ...

Page 202: ...fault size of 2 x 2 5mm x 5mm and at its default location in the lower left hand corner 0 0 Note This square represents the first defined area Determine the area size by actually printing a card and looking at it in the same orientation as when it exits the Printer 3 Measure the total size of the desired area and enter those dimensions into the Dimension boxes Note The minimum size an area is 2 x ...

Page 203: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 203 Using the Overlay Print Area continued See the previous procedure in this section ...

Page 204: ... this procedure once the area is sized properly a Measure the location this desired area to be positioned on the card b Measure from the lower left corner of the card up and over to the lower left corner for the defined area to begin c Enter these values into the X and Y boxes Note The card grid lines are spaced at 2 inch 5mm intervals Continued on the next page ...

Page 205: ... Use the Defined Area arrows to navigate back and forth from area to area Note The active area will always be highlighted with a dotted outline a Define another area by clicking on the Defined Area UP arrow Another 2 x 2 5mm x 5mm area will appear in the lower left hand corner Note This is the location in which all newly defined areas will first appear Up to 5 areas can be defined However addition...

Page 206: ...ll be used to enable and select which type of visual security will be used The Visual Security dropdown list will be selectable only on the Front side see below Visual Security is not an option for the back side The following actions will occur when one of the Visual Security locations is selected The Overlay Print Area will be disabled SmartShield will be disabled The Foil Options become selectab...

Page 207: ...Card Printer Encoders User Guide Rev 5 0 207 Selecting Orientation Landscape under Card tab Step Procedure 1 Select the Landscape radio button below under Orientation under the Card Size tab to use the Visual Security Solutions A to D as shown in this window ...

Page 208: ...d Printer Encoders User Guide Rev 5 0 208 Selecting the Visual Security Solutions dropdown menu A to D Step Procedure 1 Click on the Visual Security Solutions dropdown menu below under the Landscape Orientation see above to use the options shown in this display ...

Page 209: ...Card Printer Encoders User Guide Rev 5 0 209 Selecting Orientation Portfolio under Card tab Step Procedure 1 Select the Portrait radio button below under Orientation under the Card Size tab to use the Visual Security Solutions E to H as shown in this window ...

Page 210: ...ries Card Printer Encoders User Guide Rev 5 0 210 Selecting the Visual Security Solutions dropdown menu E to H Step Procedure 1 Click on the Visual Security Solutions dropdown menu under the Portrait Orientation see above to use the options shown below ...

Page 211: ...button Step Procedure 1 Click on either the VeriMark or HoloMark radio button as shown below The foil options are used to control the size of the exclusion area Note When VeriMark is selected a rectangle sized area is excluded HoloMark uses a square sized area 2 Click on the VeriMark radio button below for the rectangle sized area ...

Page 212: ...D USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 212 Selecting the HoloMark radio button Step Procedure 1 Click on the HoloMark radio button below for the squared area size ...

Page 213: ...m VeriMark Card The custom VeriMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples below Sample 1 VeriMark Card Landscape Orientation 4 positions below A D B C Sample 2 VeriMark Card Portrait Orientation 4 positions below F E G H ...

Page 214: ...m HoloMark Card The custom HoloMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples below Sample 1 HoloMark Card Landscape Orientation 4 positions below D C B A Sample 2 HoloMark Card Portrait Orientation 4 positions below F E G H ...

Page 215: ...mage a if using the Printer s optional SmartGuard Security Feature and b if the SmartShield option is enabled Note Use the Front and Back options at the top of this tab to designate the side or sides of the card to print the SmartShield image OR Select No SmartShield a if not using the SmartShield option or b if not printing the SmartShield image even if it is encoded on the SmartGuard Access Card...

Page 216: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 216 Using the Card tab Use this option to control specific Printer functions ...

Page 217: ...tal print area for each card size will appear in the Print Width and Print Length boxes Step Procedure 1 Select CR 80 to print onto standard credit card sized cards OR Select CR 79 to print onto slightly smaller CR 79 sized cards 3 303 L x 2 051W 83 9mm L x 52 1mm W The CR 79 card adhesive backed card is used in applications where they are printed and applied to thicker proximity cards Make a simp...

Page 218: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 218 Selecting the Card Size continued See the previous procedure in this section ...

Page 219: ...d as indicated on the Printer s LCD To automatically switch via the Printer to the other hopper once the current hopper runs out of cards Note In most cases this option is used when both hoppers are loaded with the same type of cards such as in higher volume batch printing applications To manually designate the hopper just prior to each specific print job by pressing the H 1 or H 2 softkey buttons...

Page 220: ...STRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 220 Using the Card Hopper Selection DTC515 DTC525 only option cont See the previous procedure in this section ...

Page 221: ...ICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 221 Using the Card Hopper Selection DTC515 DTC525 only option continued See the previous procedure in this section ...

Page 222: ...uttons for Orientation Note An icon illustrating a printed card helps represent the difference between the two Step Procedure 1 Select Portrait to cause the card to print in a vertical orientation OR Select Landscape to cause the card to print in a horizontal orientation as shown on the below Specifying the Copies Specifies the number of copies to be printed as shown above ...

Page 223: ... Self Test print to the Printer Ribbon Requirement A Full Color YMCKO print Ribbon is required for a DTC510 DTC515 or YMCKOK print Ribbon is required for a DTC520 DTC525 Test Print Procedure This test print procedure can be helpful in ensuring a that the computer is effectively communicating with the Printer and b that the Printer is functioning properly ...

Page 224: ...Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 224 Clicking on the About button Click this About button to open a dialog containing the copyright and version information about this Printer driver software ...

Page 225: ...de Rev 5 0 225 Using the Image Position button Use the Image Position controls to adjust the position of the overall print area to be precisely centered on a card Step Procedure 1 Adjust the Image Position values by clicking on the Vertical and Horizontal adjustment arrows as shown below ...

Page 226: ...d that cards always remain in the same position as they travel through the Printer regardless of image orientation To illustrate this the card illustration shown in the Image Position box will flip and rotate according to whether you have selected the Portrait or Landscape radio buttons However the outline around the illustration will always remain in the same landscape orientation ...

Page 227: ...ered Use the Vertical adjustment to move the image more toward the rear of the Printer if a positive number is entered and more toward the front of the Printer if a negative number is entered Use the Horizontal adjustment to move the image more toward the card output side of the Printer if a positive number is entered and more toward the card input side of the Printer if a negative number is enter...

Page 228: ...ide Rev 5 0 228 Using the Lamination tab only with Card Lamination Module Use this option to control specific Printer functions The Lamination Tab appears only if the Printer is equipped with the Card Lamination Module These options allow you to control the Printer s lamination process ...

Page 229: ...s adjustment To adjust the lamination position click on the Horizontal adjustment arrows To move the overlaminate more toward the Card output side of the Printer enter a positive number To move the overlaminate more toward the card input side of the Printer enter a negative number Note The adjustment arrows point in the direction the patch will move on the card The maximum value for the Horizontal...

Page 230: ...v 5 0 230 Selecting the Lamination Side Step Procedure 1 a Select the No Lamination option if you do not want to use the Printer s built in laminator b Select Laminate Front Side Laminate Back Side or Laminate Both Sides to specify the side s of the card to laminate Continued on the next page ...

Page 231: ...ation Module The Film Lamination may be applied with or without the application of an additional overlay from a paneled full color print Ribbon The Overlay O Panel provides additional Ultra Violet UV light protection and additional abrasion resistance not found when using film laminations alone however it requires use of a print Ribbon with an Overlay O Panel If using Film lamination the additiona...

Page 232: ...ote These both offer equivalent protection but require different heat settings and lamination speeds Select the appropriate option according to the thickness of the PolyGuard material you are using Select the PolyGuard Alternating Patch option only if using PolyGuard material that has alternating patch configurations on the same roll e g full patch on the front of the card and half patch on the ba...

Page 233: ...Time or through put speed of a card in seconds inch and the Lamination Temperature Selecting the Sensors button and Defaults button Step Procedure 1 Select the Sensors button to bring up a separate dialog to calibrate the Lamination Sensor See the next page 2 Adjust the Default settings as needed when using other types of cards Note The Default settings for the Lamination Dwell Time and Temperatur...

Page 234: ...ts the start of each PolyGuard patch throughout the roll This Sensor may occasionally need to be recalibrated If the lamination module seems to skip PolyGuard patches or wind the PolyGuard roll until the lamination module s LED flashes recalibrate the Lamination Sensor according to the instructions given the in the Calibration window Be sure the Printer is powered ON and that the lamination module...

Page 235: ...ord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It can be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equ...

Page 236: ...is procedure for streaks on the card where the color was not transferred correctly Steps Procedure 1 Open the Printer s Top Cover and Print Station 2 Using a Printhead Cleaning Pen from the Printer Cleaning Kit firmly wipe back and forth across the surface of the Printhead 3 Once the Printhead is completely dry close the Printer 4 If a streak persists see the Replacing the Printhead Assembly 85010...

Page 237: ...he Cartridge 5 Insert the two Tape Rollers into the new Cleaning Tape loop 6 Place the Tape Rollers and the new tape back into the cartridge by a placing the Roller closest to the cartridge s handle and b pressing the second Roller into place Caution Be sure to orient the new tape loop so that it extends over the Cleaning Roller once it is installed See the next page 7 a Set the clear Cleaning Car...

Page 238: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 238 Replacing the Card Cleaning Tape continued See the previous procedure in this section ...

Page 239: ...rs Steps Procedure 1 Open the Printer s Top Cover and Print Station Caution Do not remove blank cards print Ribbon or the Card Cleaning Cartridge from the Printer for this procedure 2 Get a Cleaning Card from the Printer Cleaning Kit and remove its adhesive backing paper 3 with the Card Hopper Door closed insert the Cleaning Card into the Exception Card Slot until the card stops Caution Be sure to...

Page 240: ...E ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 240 Cleaning the Platen and Card Feed Rollers continued See the previous procedure in this section Platen Roller Card Feed Rollers ...

Page 241: ...E ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 241 Cleaning the Platen and Card Feed Rollers continued See the previous procedure in this section Card Feed Rollers Platen Roller ...

Page 242: ...ality Perform this procedure if the roller is visibly dirty Steps Procedure 1 Leave the power ON and open the printer s Top Cover and Print Station 2 Remove the print ribbon 3 Locate the Platen Roller 4 Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean Press the FORWARD and BACK buttons to move the roller back and forth while cleaning 5 After the roller is clean and complet...

Page 243: ...ticles can accumulate inside the Printer These particles are attracted to the print Ribbon or blank card by static produced during printing and can contaminate the printed card causing spots or speckles to appear Periodically use the following procedure to remove dust and other contaminants Steps Procedure 1 Open the Printer s Top Cover and Print Station See the next page 2 Remove the print Ribbon...

Page 244: ...LY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 244 Cleaning the Printer s Interior continued This is a display for the Print Station opened This is a display for the Print Station closed ...

Page 245: ...specific packing procedure for the DTC500 Series Card Printer Follow this instruction to pack the card Printer for transport Step Procedure 1 a Clean the inside of the Printer with deionized air b Wipe it down with a lint free cloth 2 Clean the Printhead with a Printhead pen 3 Pack the Printer in the original carton and packing materials 4 Be sure to enclose any necessary paperwork test cards etc ...

Page 246: ...ing the Main Board procedure in Section 5 page Error Bookmark not defined 3 As an alternative to replacing the Main Print Board the chip U16 080239 can be replaced Note Fargo recommends that only a qualified electronics technician perform this procedure Resolving the EE Checksum Error Symptom An error has occurred in the permanent circuit memory Step Procedure 1 Reboot the Printer 2 If the problem...

Page 247: ...cuit memory Step Procedure 1 Reboot the Printer 2 If the problem persists the Main Board will need to be replaced See the Replacing the Main Board procedure in Section 5 page Error Bookmark not defined 3 As an alternative to replacing the Main Print Board the chip U17 080229 can be replaced Note Fargo recommends that only a qualified electronics technician perform this procedure Resolving the FPGA...

Page 248: ...tages table on the next page b Block a slot Sensor with a card c Cover a reflective Sensor with a card 3 a Troubleshoot the Ribbon Sensor by using the RibbonTraq marks on the Ribbon and Film to cover the Ribbon and Film Sensors Note The numbers indicate the location on J16 as shown in the Sensor Location and Voltages table on the next page b Open the upper module to find the Ribbon Sensor orientat...

Page 249: ...aten Home J29 4 Unblocked 17 9 Blocked 3 0 3 3 Flipper Table Card Sensor J15 8 Unblocked 17 9 Blocked 3 0 3 3 Flipper Table Sensor J7 4 Covered 9 Uncovered 3 0 3 3 Hopper Lift Sensor J4 12 Unblocked 17 9 Blocked 3 0 3 3 Dual Hopper Position J32 4 Unblocked 17 9 Blocked 3 0 3 3 Printhead lift Sensor J6 8 Unblocked 17 9 Blocked 3 0 3 3 Magnetic Card Sensor J7 8 Covered 9 Uncovered 3 0 3 3 Bypass Fee...

Page 250: ...7 9 Blocked 3 0 3 3 Print TOF Sensor J31 4 Unblocked 17 9 Blocked 3 0 3 3 Ribbon Encoder J6 12 Unblocked 17 9 Blocked 3 0 3 3 Ribbon Sensor 5 J16 3 Covered 0 9 Uncovered 3 5 5 0 Ribbon Sensor 4 J16 5 Covered 0 9 Uncovered 3 5 5 0 Ribbon Sensor 3 J16 11 Covered 0 9 Uncovered 3 5 5 0 Ribbon Sensor 2 J16 7 Covered 0 9 Uncovered 3 5 5 0 Ribbon Sensor 1 J16 9 Covered 0 9 Uncovered 3 5 5 0 Reviewing the...

Page 251: ...g from the Menu Option Tree Structure in Section 8 page 252 shows the available menu options A description of each option and its function is included on the pages following the on line menu Step Procedure 1 Press the MENU button to bring up the Select Function screen appears as shown here Use the scroll buttons to move up or down through the menu options as shown below Note The brackets appear on...

Page 252: ...ype of button on its control pad called Scroll buttons These buttons are located just to the right of the LCD display Use these buttons to scroll through the help text to navigate through the Printer s menu and to adjust certain Printer setting Note The Printer will indicate when the scroll buttons are active by displaying on the right hand side of the LCD display If scrolling through a list this ...

Page 253: ... 99 min 99 max Current Value X 10 min 10 max PRINT RIBBON Type XX Prints Remaining Not Available Part Number XX Lot Number Not Available SELECT FUNCTION Print Test Image Setup Printer Report Supplies Show Error Count Show Card Count System Upgrade Print TOF Print EOF Ribbon Tension Head Resistance Image Darkness Encoder Settings Hopper Settings BAUD Rate Settings Flipper Offset CHANGE PARAMETER Gr...

Page 254: ...e Printer The standard self test function requires only that a full color print Ribbon and at least one card be installed Note The Printer will begin printing this image as soon as the image has finished processing Generally processing only takes about 5 to 10 seconds Step Procedure 1 When the Printer is powered ON and is sitting idle its READY screen will display on the LCD Press the MENU button ...

Page 255: ...ray Align YMC K DTC520 525 Self Test Reviewing the Color Resin YMCK Self Test Step Procedure 1 Use this card to determine Image Placement and confirm that a the image colors are properly reproduced and b the Resin Panel is printing properly Note The Image consists of twelve spot colors YMC and RGB as well as gray density bars and thin resin lines ...

Page 256: ...d Pass Count PC The Card Count is the total number of cards the Printer has produced Pass Count is the total number of print passes made by the Printhead Note A pass is measured each time a single Ribbon panel is printed or passes beneath the Printhead Reviewing the Standard Resin Self Test Step Procedure 1 Print this card with any resin Ribbon However it will work best with a standard resin black...

Page 257: ...nce Manual available upon request for detailed instructions or call for technical assistance If you would like to make small adjustments to Print TOF EOF offset or Image Darkness first try making these changes through the Printer driver s Image Position and Image Color controls prior to changing the internal Printer settings Caution 1 These settings are optimized at the factory and will rarely nee...

Page 258: ... the edges of the card This information pertains to the two procedures on the next page Alignment Test Image The alignment test image is designed for setting these parameters Be sure to run this test after each adjustment Run the Alignment Test Image by selecting the following options MENU Print Test Image and Gray Align YMC DTC510 515 or Gray Align YMC K DTC520 525 Value and Settings Changes Chan...

Page 259: ...tions Print TOF 30 and Print EOF 30 Setting the Print TOF Use this procedure to position the printed image correctly on the leading edge of the card Step Procedure 1 Choose MENU Print Test Image and Gray Align YMC to print a test card 2 Select MENU Setup Printer and Print TOF 3 Record the Print TOF value on the test card you just printed 4 Examine the test card Note When centered properly the Alig...

Page 260: ...2 54mm equals 60 increments on the LCD 6 Press SELECT to save the value and print another test card 7 Repeat steps 1 to 6 until the test image is correctly positioned as shown above Setting the Print EOF This procedure positions the printed image correctly on the trailing edge of the card Step Procedure 1 Choose MENU Print Test Image and Gray Align YMC to print a test card 2 Select MENU Setup Prin...

Page 261: ...ue to move the printed image more toward the trailing edge of the card The numbers being entered for the settings are in pixels The number of pixels is equal to the measurement in inches times 600 or the measurement in mm times 23 6 For example 0 100 inches or 2 54mm equals 60 increments on the LCD 6 Press SELECT to save the value Print a test card as described in step 1 7 Repeat Steps 1 to 6 abov...

Page 262: ...ray Align YMC to print a test card 2 Select MENU Setup Printer and Ribbon Tension 3 Record the Ribbon Tension value on the test card you just printed 4 Examine the test card Note When centered properly the Alignment Arrows should appear just at the edge of the card s Trailing edge If the test card does not look like the sample shown below go to step 5 to adjust the Ribbon Tension ...

Page 263: ...the card Caution Be sure to make adjustments in small increments of 2 to avoid over adjusting this setting For example the Ribbon may jam or break if the setting is set too high 6 Press SELECT to save the value and print another test card 7 Repeat Steps 1 to 6 until the test image is correctly positioned See the previous page Setting the Printhead Resistance Step Procedure 1 Locate the Printhead S...

Page 264: ...lue on the test card last printed 4 Examine the test card 5 Adjust the Image Darkness value if needed Enter a negative value to lighten the printed image OR Input a positive value to darken the printed image Caution Be sure to make adjustments in small increments of 4 to avoid over adjusting this setting The Ribbon can jam or break if the setting is too high 6 Press SELECT to save the value 7 Prin...

Page 265: ...ess the CHANGE button to select None or Installed according to whether or not a Magnetic Stripe Encoder is installed Smart Press the CHANGE button to select None or Installed according to whether or not a Smart Card Encoder is installed Prox Press the CHANGE button to select None or Installed according to whether or not a Prox Card Encoder is installed Position This option is set according to the ...

Page 266: ...ard Analyzer to measure the Start Sentinel distance 2 a Use a magnetic viewer or developer solution or spray to make the magnetic data visible in order to identify the Start Sentinel as the first set of magnetic lines or first one bit which are visibly closer together than the large number of evenly spaced lines or leading zero bits that fill the space to the edge of the card as shown on the next ...

Page 267: ...ove As a rule a shift of 27 equals about 0625 1 16 or 1 6mm Note Keep this in mind when adjusting this option to avoid over adjusting If the negative value is set too high for example the Printer may start encoding before the card s Magnetic Stripe reaches the encoding head 7 Repeat steps 1 to 5 until the Magnetic TOF is correct 8 Press SELECT to save the value Magnetic Track Data 293 7 44mm Trail...

Page 268: ...rk colored blank cards or with cards that have a Magnetic Stripe in the non ISO standard position Note 2 In some cases these types of cards cannot be seen by the Sensor This leads the Printer to assume that the Card Input Hopper is empty and that cards will not feed Turn the Sensor to OFF to correct this problem Change the desired option as needed for Exception Feed Press the CHANGE button to turn...

Page 269: ...p Procedure 1 Select MENU Setup Printer and Flipper Offset 2 Select Level or Encoder Angle Use the Level option to set the position of the Flipper so it is level with the card path Use the Encoder Angle option to fine tune the position of the Flipper in relation to the Printer s built in Encoder if your Printer is equipped with this option 3 Change these settings in small increments if the card is...

Page 270: ... about how many cards you can produce before the next Ribbon change Part Number This displays the specific part number for your Ribbon which can be helpful when re ordering Lot Number This displays the print Ribbon s lot number Using the Show the Error Count Tool Use the Show the Error Count tool to a troubleshoot the Printer b maintain a log of up to 255 errors c track how many times specific err...

Page 271: ...umber of print passes made by the Printhead Note A pass is measured each time a single Ribbon panel is printed or passes beneath the Printhead Selecting the System Upgrade Firmware Upgrade This option is used to upgrade the Printer Firmware Step Procedure 1 Upgrade by selecting SYSTEM UPGRADE The LCD will prompt Are you sure you want to continue 2 Select YES to begin the System Upgrade OR Select N...

Page 272: ...hese versions would produce an error that required an 8 megabyte memory module to be installed in the DTC500 Series Card Printer Encoders Firmware Improvement The new version of the Firmware includes support for the 4 megabyte memory modules Technician Note These memory modules are now being installed in all DTC500 Series Card Printer Encoders Firmware Updater Application Program The Firmware Upda...

Page 273: ...n which to save the Updater file 3 a Once the file has been downloaded navigate to the location where the file was saved The Firmware Updater program has been compressed for ease of downloading b Decompress the file by double clicking on the UPDATER EXE icon 4 Double click on the SETUP EXE file to launch the Firmware Updater Setup Program 5 Follow the on screen instructions to complete installatio...

Page 274: ...nd go to the Firmware Updates section in the Fargo Electronics Technical Support Web site http www fargo com tech_support 3 Select your specific printer model and click on the Submit button Click on the Firmware file link labeled for the specific Printer model 4 Click on OK when prompted to Save this Program to Disk and then select a folder in which to save the Update file 5 a Once the file has be...

Page 275: ...nd version will appear in the Firmware Updater window as shown on the next page 3 Click the Select Printer button and select the specific Fargo Printer model click OK Once your printer model has been selected the Send Update button will become active 4 At this time the Printer must be prepared to receive the Firmware update file To do this make sure the Printer is powered ON and in its READY mode ...

Page 276: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 276 Updating the Main Firmware continued Continued on the next page ...

Page 277: ...successful 9 If the Upgrade Successful is displayed click on Exit on the Sending Update to Printer dialog screen 10 Press the Printer s Exit button 11 When prompted turn the Printer power OFF for a few seconds and then back ON to complete the update process Note As the Printer restarts you will see the new Firmware version appear on the LCD 12 a If the upgrade was not successful the LCD will eithe...

Page 278: ...ick on the Send Update button to bring up the Firmware Updater dialog box as shown on the next page 6 Wait a few minutes while the Firmware updates itself Check the Printer s LCD for the status When the update is complete the LCD will indicate if the update was successful If Upgrade Successful is displayed click Exit on the Sending Update to Printer dialog screen Press the Printer s EXIT button Wh...

Page 279: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 279 Updating the LCD Firmware continued ...

Page 280: ... have any questions please feel free to contact FARGO Electronics Support Services online at http www fargopartner com support_services online_support asp Reviewing the Parts included with the Kit 1 set per Card Printer Description Part Number Description Part Number Poly bag 260176 Card Weight s 2 for DTC515 525 D850448 Software Installation CD 510805 TOF Card Sensor Retention Bracket D850455 DTC...

Page 281: ...screwdriver 1 Centronics parallel print cable 1 Computer 1 Software Requires a DTC500 Firmware version 1 5 1 510858 included with diskette b FARGO Firmware Updater Program included with Software Installation CD and c DTC500 Printer Driver included with Software Installation CD Reviewing the required Media supplies 30 mil UltraCards cards 081754 YMCKO Ribbon 086031 ...

Page 282: ... Upgrade items already factory installed 2 Ensure that the Card Feed Rollers are the black high gloss more tacky types See below Note The Card Feed Rollers should not be the gray standard Drive Rollers used in the Card Printer 3 Use this Enhancement Kit for all DTC500 Card Printers Printers that are older than this serial number may require additional Upgrades Printers that use the gray Feed Rolle...

Page 283: ...hold its parts 3 a Remove the Printer from the box b Place the foam back inside the box cover 4 Set the Printer on the bench and remove the plastic bag wrap 5 Remove the shipping tape from the Output Hopper the Cover and the Communication Ports Note Do not discard the tape since it can be used again during repackaging 6 a Open the print Cover b Remove the blue colored Quality Assurance Certificate...

Page 284: ... Top Cover as shown below 3 Open the Card Input Hopper Door to allow for proper clearance as shown below 4 Release the four 4 latches at the bottom corners of the Printer 5 Lift off the Printer main plastic casing as shown below 6 Unplug the LCD display at plug J18 on the Main Circuit Board 7 Unplug the Ground Strap from the Spade Connector which is on top of the Power Supply Housing Screws Top Co...

Page 285: ...p Procedure 1 Locate the Drive Roller to the right of the Platen at the front of the Printer as shown below 2 Turn the Pulley by hand to determine whether it is firm or it is not firm 3 If the Pulley is firm continue to the next procedure Note This means that Pulley does not move without rotating the Shaft Continued on the next page ...

Page 286: ...er Shaft faces the input of the Printer b Confirm that all the flat sides on the Roller Drive Shafts also face the Input side c Remove the Pulley from the Shaft by grasping the Pulley and pulling outward d Remove the Drive Belt from the Pulley e Position the new Pulley with the three 3 mold dots facing out as shown below f Place the Drive Belt around the new Pulley g Place the new Pulley against t...

Page 287: ...uide Rev 5 0 287 Installing the Push Clip onto the Drive Roller Step Procedure 1 Push the metal Clip onto end of the Feed Roller until it is seated against Pulley face as shown below 2 Confirm that the Clip is fully seated and secure in order to ensure that it will not pull off Clip on ...

Page 288: ...eed Roller has flaking of the Roller s surface that causes dirty cards If it is a good Card Feed Roller then do not replace it If it is a bad Card Feed Roller then replace it according to Steps 3 to 13 in this procedure OR b Gray Card Feed Roller If there is a gray Roller installed then replace it according to Steps 3 to 13 in this procedure 3 Remove the Hoppers 4 Remove the Pulley from the Feed R...

Page 289: ...Cleaning Roller Pulley and over the new Pulley aligning the flat of the Pulley to the flat of the Shaft c On the Feed Roller place the flat of the Pulley against the flat of the Shaft d Press the Pulley onto the Shaft Note Use careful force here because you are working against the Belt Caution It is important not to roll the Pulley into the flat of the Shaft If the shaft is rolled into the flat th...

Page 290: ...p Procedure 1 Remove the Card Output Hopper a Pull the Card Output Hopper out until it reaches its stop b Pull back on the tab on the under side of the Printer s Baseplate c Remove the Card Output Hopper from the Printer 2 Lift out the Print Arm Continued on the next page Output Hopper Print Arm View inside Printer from Output Hopper ...

Page 291: ...through the Output Hopper opening with the Sensor holder and press onto the underside of the TOF Sensor Note Hold the Sensor to your fingertip with two sided tape for careful steady Sensor installation Continued on the next page Holder Fully Seated See above the underside view of the TOF Holder Pressing Holder onto TOF See above the path to install the TOF Holder ...

Page 292: ...tep Procedure 4 Seat the upper portion along the black Card Guide Note Be sure it is fully seated 5 Tighten the Plastitie screw F000177 into the Sensor holder as shown below Caution Do not overtighten Do not use a power driver for this process Hand tighten only 6 Lower the Print Arm 7 Re install the Card Output Hopper back into its position ...

Page 293: ...Step Procedure 1 Turn the Card Input Hopper Lift Drive Gear by hand in order to raise the Hopper if the Hopper is not in the UP position See below Note This ensures that the exception feed is clear 2 a Face the Card Printer from the Card Input Hopper b Remove the three 3 screws that hold the Card Input Hopper to the Frame as shown below to the right Continued on the next page ...

Page 294: ...pper units DTC510 520 continued Step Procedure 3 Slide the Card Input Hopper to the left in order to remove it from the Track as shown below 4 Install the new Card Input Hopper by sliding it to the right as shown below Note Ensure that the plastic guide is set along the Track Continued on the next page See above the Hopper Track See above a Hopper Track ...

Page 295: ...Note It should be captured within the plastic molding of the Hopper b If the washer is missing use the washer from the old Card Input Hopper 6 Replace the three 3 screws that hold the Card Input Hopper to the Frame Caution Do not tighten these screws 7 Press down on the top of the Card Input Hopper to apply a bias toward the bottom of the Printer Note This ensures that the Card Input Hopper is sea...

Page 296: ...alling the new Card Input Hopper in the dual Hopper units DTC515 525 Step Procedure 1 Remove the Card Input Hopper 1 D850253 01 first See below 2 a View the Printer from the Card Input Hopper b Remove the three 3 screws that hold the Card Input Hopper to the Frame as shown below Continued on the next page ...

Page 297: ... the Card Input Hopper to the left to remove it from the Track 4 Remove the second Hopper see Steps 2 and 3 in this same procedure 5 Locate and install the new Card Input Hopper 2 D850253 02 6 a Install the new Hopper by sliding it toward the back of the Printer b Ensure that the plastic Guide is set along the Track See below Continued on the next page See above the Hopper Track See above the Hopp...

Page 298: ...tured within the plastic molding of the Card Input Hopper b If the washer is missing use the washer from the old Hopper 8 Replace the three 3 screws that hold the Card Input Hopper to the Frame Caution Do not tighten these screws 9 Install the Hopper 1 as described above 10 Press down on the top of the Card Input Hoppers to apply a bias toward the bottom of the Printer Note This ensure the Hoppers...

Page 299: ...nc DTC500 Series Card Printer Encoders User Guide Rev 5 0 299 Applying the Close Door While Printing Label L000188 Step Procedure 1 Apply the Keep Door Closed While Printing Label L000188 to the inside of the Input Hopper door as shown below ...

Page 300: ...cs Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 300 Applying the Ribbon Loading Label L000108 Step Procedure 1 Apply the Ribbon Loading Label L000108 to the inside of the Top Cover directly over the existing label See below ...

Page 301: ...allow for clearance 5 Set the casing back onto Printer 6 Confirm that all wires are inside the casing 7 Press the Cover down until the four 4 corner latches are secure 8 Replace the two 2 screws that hold the casing on the Frame a Place the screws into the holes and partially tighten them Caution Do not tighten them completely b Align the top edge of the casing with the edge of the Printer side pl...

Page 302: ...KO Ribbon into the Printer 2 With the Power Switch turned OFF insert the Power Cord into the Power Port located on the back of the Printer 3 Insert the other end of the Power Cord into an available outlet 4 Connect the Printer to PC using parallel cable 5 Press or turn ON the Power Switch to the Printer Note Once the Printer s start up sequence is completed the LCD should read READY ...

Page 303: ...Program Note Ignore this step if the program is already installed on PC a Locate the Software Installation CD packaged with the Printer b Insert the CD into the Computer s CD drive c If the CD begins auto play sequence select Exit using the on screen Menu d Select the Run command from Window s Start Menu e Click on the Browse button f Select Setup exe from the Utilities Firmware Updater directory ...

Page 304: ...mware Update Disk into the Computer s Diskette Drive b In Windows open the Firmware Updater Program from the Windows Start Menu as shown below c Click on the Select Update File button as shown below d Navigate to the 5DTC151 S19 Firmware file on the diskette Select it and click on Open e Click on Select Printer button as shown below f Select DTC510 515 DTC520 525 and click on OK Continued on the n...

Page 305: ...e is transferred 5 Finish the Update Note Upon completion the LCD will state Upgrade Successful a Press the EXIT button and cycle the power to the Printer b Upon power up confirm that the new Firmware Version 1 5 1 appears in the LCD window c Click on the Exit button to close the Updater dialog box 6 a If the Update Failed or Update System Now message appears repeat the Powering up the Unit and co...

Page 306: ...Series Card Printer Encoders User Guide Rev 5 0 306 Confirming the Printer operations Step Procedure 1 Load the Cards into the Input Hopper s as shown below 2 Place the Card Weight on top of the Input stack s as shown below Continued on the next page ...

Page 307: ...d into the Printer 4 a Load a Cleaning Cartridge into the Printer as shown below b Carefully cut the pack open c Remove the Cartridge if it is a new Printer with the cleaning cartridge still sealed in the supplies pack mounted inside the box 5 Ensure the Printer is connected to the PC 6 Power up the Printer and confirm that the Printer shows Ready on the LCD Control Panel Continued on the next pag...

Page 308: ...print away from card edge to the right as viewed from the front of the Printer A lower number will move print toward the card edge to the left as viewed from the front of the Printer EOF End of Form This aligns the image to the trailing edge of the card Note A higher number will move the print to the right adjustment to roughly match the TOF alignment arrows A lower number will move the print to t...

Page 309: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 309 Confirming the Printer operations continued Continued on the next page ...

Page 310: ...lts if in Windows NT Printing Preferences if in Windows 2000 d Click on the Test Print button on the Card tab of the Driver options Note The Printer will print a sample card e Inspect the card to ensure proper image print and placement f Compare the card to the sample shipped with the Printer on the blue Quality Assurance Certificate for reference 9 For Dual Hoppers confirm the Hopper operation a ...

Page 311: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 311 Confirming the Printer operations continued See the previous procedure Continued on the next page ...

Page 312: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 312 Confirming the Printer operations continued See the previous procedure Continued on the next page ...

Page 313: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC500 Series Card Printer Encoders User Guide Rev 5 0 313 Confirming the Printer operations continued See the previous procedure ...

Page 314: ...card b Insert this yellow card into the empty Cleaning Cartridge slot inside the Printer 2 Set the blue Quality Assurance Certificate onto the Print Arm 3 Tape all openings closed a Cover the Communication Ports with tape b Tape the Top Cover closed at two 2 locations c Tape the Output Tray in place 4 Pack the new Cleaning Cartridge a Carefully cut open the supply pack on the bottom of the shippin...

Page 315: ...s into the poly bag c Tape the poly bag closed 9 Re box the Printer a Carefully lay the Printer onto its front and pull on the poly bag b Carefully lift the Printer over onto its back neatly fold the bag and tape it to the bottom of the Printer c Carefully set the Printer on the Output end and place the foam onto the Input end of the Printer d Carefully flip the Printer over onto the foam and plac...

Page 316: ... Procedure 1 Read the suggested Sections of the Technical Service and Maintenance Manual in order to troubleshoot this Printer As needed contact the Fargo Technical Support Group for additional technical assistance by phone at 952 941 0050 OR by fax at 952 941 1852 OR Contact Fargo Technical Support via the Web http www fargo com tech_support contact_tech_support asp 2 Position a phone near the Pr...

Page 317: ...s were built Reviewing Example No 1 Serial Number 80453289 1 80453289 The first two digits in the serial number indicate the year the printer was built e g the digits 80 indicate the year 1998 2 80453289 The third and fourth digits in the serial number indicate the week the printer was built e g the digits 45 indicate week 45 of that year 3 80453289 The last four digits indicate the sequence numbe...

Page 318: ...TC 500 Series Card Printer DTC5xx Series ID Card Printer Recommended Spare Parts List Effective Date April 2004 For current pricing see http www fargopartner com support_services Reviewing the Spare Parts List for the DTC500 LAM DTC500 LAM Spare Parts List Recommended Spare Parts List Effective Date April 2004 For current pricing see http www fargopartner com support_services ...

Page 319: ...ype of color matching that takes the colors value of pixels and applies them to an algebraic equation to adjust the levels of hue saturation and brightness ANSI American National Standards Institute The United States Representative to ISO providing standardization for U S Manufactures prior or in addition to acceptance by ISO AS400 An IBM operating system running on a main frame DTC500 Fargo Print...

Page 320: ...in chip based non volatile memory Bit An abbreviation for binary digital Each bit is an element of information that can have two states off and on Bit map A graphic produced by an array of pixel elements with the color hue brightness and saturation information stored in bits The more bits the more values and thus the greater variety 1 bit color is black and white 8 bit color produces 256 shades of...

Page 321: ... used for dedicated high speed communication between the PC and the Printer port Centronics A parallel communications interface that has become the standard for connections to Printers designed by the Centronics Corp Coercivity The property of a Magnetic Stripe that indicates the amount of force needed before magnetic saturation measured in Oersted Oe Color matching The process of adjusting color ...

Page 322: ... in serial port interfaces DC Motor A Motor that works on DC with continuous motion DC Direct Current Electronic flow that is unidirectional flowing from the positive to negative of a power source Default A setting or parameter that comes preset from the factory in driver or Firmware Performance parameters can be customized in the driver but can be reset to the factory values usually through the p...

Page 323: ...ugh device and is connected in serial to the parallel cable Dot The smallest unit of an image that the Printer is able to produce The smaller the dot see dot pitch the sharper the image Dot pitch A measurement of image sharpness denoting the width of the dots that makes up a pixel The smaller the pitch the sharper the image Download The transfer of a data file from one device to the other over a n...

Page 324: ... card with built in electronic devices such as Smart Cards or prox cards E card Docking Station The device in the Printer that accepts Smart Cards with an ISO Smart Card contact Station This allows the user to write to the Smart Card chip with a standard RS 232 interface in the back of the Printer or with the optional built in Encoder Edge to Edge Refers to the maximum printable area on a card res...

Page 325: ... to increase the port throughput EPROM Electronically Programmable Read Only Memory A microchip based non volatile memory storage device that cannot be rewritten in the field Firmware for many Fargo Printers is stored on these chips and so a change of the chip is necessary for an upgrade Escape sequence A string or control character that indicates to the processor that what follows is a command an...

Page 326: ...acteristic curve relating optical density to relative log exposure Glossy Matte A smooth polished surface in comparison to a rougher matte surface Fargo matte cards have a surface index Ra of approximately 65 microinches while glossy have a Ra 3 Glossy PVC A card made of PVC with a smooth polished surface Surface roughness of approximately 0 10 micro inches This is required for direct to card Dye ...

Page 327: ...olor match Head Abbreviation for Printhead Heat sink A device used to dissipate heat into the ambient Heat Seal A resinous film transferred by the Printhead onto the back of an HDP intermediate transfer film to facilitate adhesion HiCo High Coercivity The Coercivity value of magnetic media between 2500 4000 Oe ISO 7811 6 Fargo s High Coercivity encodes at 2750 Oe HTML HyperText Markup Language A s...

Page 328: ... Ribbon by the Printhead The film is then transferred to the card surface by the hot lamination Roller ISO For the Greek iso meaning same Used to represent data from the International Organization for Standardization JIS II Japanese Industrial Standard The standard for encoding to a Magnetic Stripe provided by the Japan Standards Association The single track is as wide as ISO tracks 1 and 2 combin...

Page 329: ...on and film LoCo Low Coercivity The Coercivity value of magnetic media between 250 600 Oe ISO 7811 2 Fargo s Low Coercivity encodes at 300 Oe LPT Port Line Printer Port The system abbreviation for a PC s parallel Printer port Mag encoding The process of orienting successive magnetic bits to produce a serial data string Mag stripe An area of the card with an applied or impregnated ferrous material ...

Page 330: ...und the science of electromagnetism Offset The prescribed distance between a reference point and the target point The offset in card printing can refer to the position of the image relative to the leading edge or the distance of the start of magnetic encoding from the leading edge of the card O Ring A rubber ring used as a belt in several media driving applications OS Operating System The instruct...

Page 331: ...nsfer rate Parallel Port A communication socket on a device that allows for parallel data transfer PC Personal Computer A stand alone programmable electronic device that can store retrieve and process data consisting of a CPU mouse keyboard and monitor PCB Printed Circuit Board A solid multi layered plate on which electronic elements are attached either through the board or on the surface Peel The...

Page 332: ...polyester material that enhances card security and durability applied over the printed surface with a hot Roller Available as clear or with embedded holographic type security images Portrait A document layout that is viewed with the document s long axis in a vertical orientation Potentiometer An electronic resistor with a variable resistance value that can be mechanically set Print Driver A softwa...

Page 333: ...Plus reader mounted on the e card docking Station inside the Printer Encoder The ProxPoint is a read only device producing a Wiegand signal that is converted to RS 232 using a Cypress Computer Systems CVT 2232 Application programs can read information from HID prox cards via a RS 232 signal through a dedicated DB 9 port on the outside of the Printer labeled Prox RAM Random Access Memory A storage ...

Page 334: ...ese three colors can produce practically all the colors of the spectrum that humans can detect Computer monitors operate on an RGB model Ribbon The dye impregnated film that is used for color printing Ribbon cable Parallel wires held flat in a row by plastic insulation RibbonTraq A Fargo Electronics method of placing bar code like marks on the transition area between color panels These marks are a...

Page 335: ...attached to a printed circuit board that installs in a slot on the main board Simplex Single sided printing SmartGuard An application from Fargo Electronics that allows users to prevent access to the Printer through the use of a personally encoded Smart Card SmartGuard SmartGuard is a Printer security option that uses a custom access card and a built in reader to restrict Printer access Only a val...

Page 336: ...oard Surge Protector An electronic device placed in serial to the Printer s power supply that prevents damage to the Printer from electronic surges and electrical current that is outside of the normal parameters Switch Box An electromechanical device to which a user can connect several peripheral devices to the Parallel Port simultaneously yet using the selector switch to designate the active port...

Page 337: ... is not completed in the time allotted by the operating system TOF Top of Form The leading edge of the card as it travels through the Printer Track The area on a mag stripe designated to contain the magnetic data string Troubleshooting The process of investigating and determining the cause of a problem TrueType TT A font format that produces each character using a mathematical equation rather than...

Page 338: ...lm or Ribbon tension YMC The designation of colored Ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M and Cyan C YMCK The designation of colored Ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C and Black K YMCKH The designation of colored Ribbon by the panels of color in the order in which they are printed Yellow Y...

Page 339: ...g 28 Card Cleaning Cartridge 34 86 Card Count 132 256 Card Count CC Pass Count PC and Transfer Count TC 271 Card Design 45 Card Feed Roller Motors 96 97 Card Feeding Errors 86 87 88 89 90 91 92 card grid 175 202 card grid area 201 card grid lines 204 Card Hopper Jam 65 Card Input Guide adjustment 137 138 139 140 141 142 Card Input Hopper 34 48 Card Input Hopper Capacity 27 Card is encoded 98 Card ...

Page 340: ...t ISO Standard selections 190 192 defined area 205 Defined Area s check box 175 Defined Area s option 173 199 201 Defrag 322 Delete button 205 Device Manager TAB 84 Device Option tab 103 119 Device Options tab 154 Digital Voltmeter 108 Dimension boxes 176 Dimensions 28 DIP switches Dual In line Package Switches 322 Direct to Card DTC Printing 323 disable printing 166 disk cleanup utility 85 Displa...

Page 341: ...90 Flipper Table Home Sensor 108 Flipper Table Tension Spring 90 Font 326 Fonts 28 For Overlay Only 200 For Print and Overlay 200 For Print Only No Overlay 200 formatting magnetic string 100 FORWARD softkey button 239 FPGA 67 FPGA Field Programmable Gate Array 326 FPGA error 247 FPGA Load Fail 67 FPGA Timeout 67 Full bleed 326 Full Card option 172 199 Full Color with resin black 31 Full Color no r...

Page 342: ...ecting an Option 252 LCD On Line Menu Navigation 251 LCD panel 96 97 LCD Setting 94 95 LED Light Emitting Diode 329 LED light 34 41 less heat 169 less saturated resin images 169 Loading the Overlaminate 136 LoCo Low Coercivity 329 Low Coercivity 185 LPT Port Line Printer Port 329 LRC Generation 192 LRC Generation Mode 192 M Mag Encode Failed 69 Mag encoding 329 Mag stripe 329 Mag Track 329 Mag Ver...

Page 343: ...er Stations 39 Print Area 28 Print Back Side First option 160 Print back side only 161 print both sides 158 159 Print Both Sides option 159 161 Print Data 70 Print Driver 332 Print Job 332 Print Offset 260 Print Offset Transfer TOF and Transfer EOF 259 print Ribbon 116 Print Ribbon Low 70 Print Ribbon options 31 Print Ribbon Out 70 Print Ribbon problem 102 Print Ribbon replacement 102 Print Ribbon...

Page 344: ...ront 180 Degrees option 205 rotate front by 180 Degrees 162 rotates image 162 163 RS 232 334 S safety issues 5 133 151 235 Safety Standards 27 Saturation 335 Save this Program to Disk 274 scroll buttons 36 38 second K panel 159 Security Features 31 Select Function 252 Select Function screen 251 Select Printer button 275 278 Select Test Image 252 Select Update File button 275 278 Selecting Orientat...

Page 345: ...r 115 118 Transfer Station 116 troubleshoot the Printer 316 Troubleshooting 337 TrueType TT 337 TrueType black text and TrueType barcodes 171 TÜ V EMC 26 TÜV GS 26 U UL 26 UltraCard 337 UltraCard III 337 UltraCard Stock 45 Unable To Feed Card 71 unable to read encoded data 93 Undefined Area s K Panel Resin tab 174 Undefined Area s option 174 199 Unknown Ribbon Type 104 Update 337 Update Failed 71 ...

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