Com.X Administrator Guide
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and other features.
Ignore CF settings When checked, agents who attempt to use call forward will be
ignored.
Skip busy agent
If checked, agents on an occupied line will be skipped as if the
line were returning an unavialble signal. This prevents calls
form being presented to call waiting features.
Confirm calls
If enabled, agents will have to confirm, by pressing the number
1 button on their handset, before answering a call. This
prevents calls from being connected to voicemail or similar
features on external extensions. This feature is only available
when the ringall ring strategy is selected.
Remote announce A message to be played to the agent receiving the call if the
Confirm calls feature is enabled.
Too late announce A message to be played to agents who have answered a call,
but were too slow in confirming the call. i.e. Another agent
answered and confirmed before the initial agent confirmed.
Destination if no
answer
The destination to which to send unanswered calls. This can
include extensions, voicemail boxes, IVR's, announcements,
queues, phonebook entries and terminations.
Table 42: Ring group configuration oprions
4.17 System Recordings
Audio can be recorded and used in features such as announcements, IVR, etc.
Recordings can be uploaded and made from an extension. Follow the instructions on
the system recordings page.
Note: Remember to press the # key to indicate the end of the recording before
giving it a name.
Field
Content
Extension number If an extension number is entered here, this number will be
used to record a recording should the Save Recording feature
code (please see section 4.5 for more detail on feature codes)
be dialed from that extension.
Upload
A recording file in PCM Encoded format, 16 Bits, at 8000Hz,
single channel. Recordings are uploaded to
/var/lib/asterisk/sounds/custom/
Name of this
recording
A custom name for the recording. This name will appear in
selection lists for features that make use of recordings.
Table 43: System recording configuration
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