109
User may examine the packets with a packet analyzer or send it to Fanvil support mailbox.
13.6 Get Log Information
Log information is helpful when encountering an exception problem. In order to get the log information of the
phone, the user can log in the phone web page, open the page [
Device log
], click the [
Start
] button, follow
the steps of the problem until the problem appears, and then click the [
End
] button, [
Save
] to local analysis or
send the log to the technician to locate the problem.
13.7 Common Trouble Cases
Table 30 - Trouble Cases
Trouble Case
Solution
Device could not boot up
1. The device is powered by external power supply via power adapter or
PoE switch. Please use standard power adapter provided by Fanvil or
PoE switch met with the specification requirements and check if device
is well connected to power source.
2. If you saw “POST MODE” on the device screen, the device system
image has been damaged. Please contact location technical support to
help you restore the phone system.
Device could not register to a
service provider
1. Please check if device is well connected to the network. The network
Ethernet cable should be connected to the
[Network] port NOT
the
[PC] port. If the cable is not well connected to the network
icon
[WAN disconnected] will be flashing in the middle of the
screen.
2. Please check if the device has an IP address. Check the system
information, if the IP displays “Negotiating…”, the device does not have
an IP address. Please check if the network configurations is correct.
3. If network connection is fine, please check again your line
configurations. If all configurations are correct, please kindly contact
your service provider to get support, or follow the instructions in “13.5
Network Packet Capture” to get the network packet capture of
registration process and send it to Fanvil support to analyze the issue.
No Audio or Poor Audio in
Handset
1. Please check if Handset is connected to the correct Handset ( ) port
NOT Headphone ( ) port.
2. The network bandwidth and delay may be not suitable for audio call at
the moment.
Poor Audio or Low Volume in 1. There are two Headphone wire sequence in the market. Please use
Summary of Contents for X1S
Page 1: ...User Manual X1S X1SP ...
