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12 Trouble Shooting
When the device is not in normal use, the user can try the following methods to restore normal
operation of the device or collect relevant information and send a problem report to Fanvil technical
support mailbox.
12.1 Get Device System Information
Users can get information by pressing the [
Device Settings
] >> [
Status
] option in the
device.The following information will be provided:
The network information
Equipment information (model, software and hardware version), etc.
12.2 Reboot Device
The user can restart the device through the function key, enter [
Application
] > > [
device
Settings
] > > [
Basic
] and press [
Reboot
], or directly unplug the power and restart the device.
12.3 Reset Device to Factory Default
Reset Device to Factory Default will erase all user's configuration, preference, database and
profiles on the device and restore the device back to the state as factory default.
To restore factory reset, press [
Application
] > > [
device Settings
] > > [
Advanced
], then enter
the password to enter the interface, select [
Factory reset
], and press [
Reset
]. The equipment will
return to the factory default state.
12.4 Screenshot
If there is a problem with the device, the screenshot can help the technician locate the function and
identify the problem. In order to obtain screen shots, log in the device webpage [
System
] >> [
Tools
],
and you can capture the pictures of the main screen (you can capture them in the interface with
problems).
