WWW.FANTOMRACING.COM
ESC USERS MANUAL
IMPORTANT INFORMATION (continued)
If we determine that your ESC meets our warranty conditions, here’s how the warranty works:
•
The first 180 days, your ESC will be covered 100%. It will be repaired or replaced, and shipped back to you at
no cost to you.
•
181 to 270 days, the pro-rated cost is $75.00, plus return shipping. Your ESC will be repaired or replaced with a
refurbished unit, for $75.00, plus the cost of Priority Mail shipping, to your location, with insurance.
•
271 to 365 days, the pro-rated cost is $105.00, plus return shipping. Your ESC will be repaired or replaced with a
refurbished unit, for $105.00, plus the cost of Priority Mail shipping, to your location, with insurance.
•
366 days to 2 years, the pro-rated cost is $150.00, plus return shipping. Your ESC will be repaired or replaced with a
refurbished unit, for $150.00, plus the cost of Priority Mail shipping, to your location, with insurance
.
For warranty claims, ship your ESC to:
FANTOM RACING
15170 Dickson Rd,
White Pigeon, Ml 49099
Include the following:
1. Original cash register sales receipt, or Fantom warranty/repair invoice from a previous service.
2. Your name, return address, daytime phone number, and email address.
3. A brief note explaining the problem you are experiencing.
4. Credit card number, expiration date, CVV code, and billing address, if you are claiming warranty after 180 days from the
date of purchase or previous service. If you prefer PayPal, include your PayPal address.
5. Your ESC well protected inside the box.
If we receive your ESC without all the information requested above, we will not contact you to retrieve the information, and we
will not replace/repair your ESC until all the information is provided. Unclaimed products after 60 days will be considered
abandoned.
IMPORTANT INFORMATION
•
No Fantom dealers, distributors, or resellers of any kind, are authorized to repair and/or replace any Fantom products. ALL
warranty claims and/or repairs must be handled directly with Fantom.
•
Fantom will not reimburse any expenses incurred to return any Fantom product, whether for warranty claim or repair.
•
Fantom is NOT responsible for any lost or stolen items once they are in the possession of the shipping company. Fantom is
not responsible for items delivered to the wrong address. Fantom will not be responsible for replacing any lost, stolen, or
incorrect delivery of any item.
•
Before sending your ESC in for warranty review, please review the troubleshooting chart and make sure that you have tried
all the actions listed. Also, please double check that all the installation and setup procedures have been done correctly.
Upon review of your returned ESC, if we find that no problems exist with the ESC, a $10 diagnosis fee plus the return
shipping cost will be charged.
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The receiver wire is required for diagnosis. If your ESC is returned with a clipped receiver wire, a $15 service fee will be
charged for the replacement, even if your ESC is otherwise covered under warranty.
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This warranty is non-transferable.
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Fantom’s liability shall never exceed the product’s original cost.
•
Because Fantom has no control over the use of this product the purchaser accepts all responsibility and cannot hold Fantom
responsible for any damages and/or injury incurred by improper use or improper judgment in using this product.
Warranty is void if any of the following condition(s) are found, or evidence of the following is determined, but not limited to:
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No sales receipt is provided
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Misuse, abuse, or normal wear
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Receiver wire damaged
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Physical damage to the case
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Physical damage to the electronic components, i.e. MOSFET board, PCB control board, fan, etc.
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Humidity/Water inside the ESC
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Evidence of over-heating
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Solder on the MOSFET and/or PCB control board (except on solder pads)
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Evidence that the ESC was connected to the battery with reverse polarity
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Damage by a crash or any natural disaster
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Use in an application that it is not rated for (see specifications chart)
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Detached capacitor
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Exceeding the specified limitations (see specifications chart)
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Shorted connections
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Incorrect wiring
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If modifications have been made
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If attempts to repair have been made, other than by Fantom
