Fanco service agents to be unsafe or impractical to access. In these cases Fanco will still supply a
replacement of any faulty products. At Fanco’s discretion, if a service agent has not already attened the
warranty claim, the client may be reimbursed a standard fee of $95.00(inc,GST) for using their own
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If a Fanco Service Agent determines a problem with product is due to incorrect installation or misuse
of the product, the product will not be replaced or repaired under warranty, the remainder of the
warranty will be terminated and the client will be liable for a $95 inc GST all out fee.
Fanco does not accept liability for any direct or consequential damage, loss or other expense arising
from misuse or incorrect installation and operation of the appliance.
Outdoor Installation — This product is not intended or recommended for, and is therefore not warranty
for use outdoors including covered and / or enclosed al fresco areas.
Reasonable wear and tear — is not covered by warranty. The client should ensure the fan’s regularly
cleanly and any screws and blade nuts that become loose through normal operation are tightened.
This is not covered by warranty.
Domestic / Personal Use only — This product is not designed or intended for industrial or commercial
use and therefore the warranty will not cover by warranty.
Purchase from Authorised Retailer — In order for the warranty to apply, the Fanco Ceiling fan must have
been purchased in Australia from an authorised retailer ( please see the Fanco website for a list of
authorised retailers ).
Fanco Warranty Applies in Australia Only — Fanco warranty is only available for products installed and
being used in Australia.
Extra Costs — In-home service warranty will cover access to ceiling fans installed on standard ceilings
where a service person does not require a ladder greater than 2 metres in height. Australian OH
legislation may require special measures and protective equipment be used in situations where people
are required to work more than 2m above floor level or where a hazard exists. Any extra costs incurred
scaffolding or other non-standard equipment will not be covered by the warranty and must be paid for
by the client.
Installations with unsafe or impractical access - Fanco and its service agents reserve the right to refuse
service to ceiling fans and their accessories which are deemed by Fanco warranty claim assessors or
electrician.
Location change — This limited warranty does not cover any damages to hard-wired prodcuts if is
moved from the original location of installation to another during the warranty period.
must be installed and used according to be the installation manual and user guidelines. Damage caused
by external factors auch as ( but not limited to ) power supply faults / surges, water damage,lighting
and other Acts of God is not covered by this warranty. Fanco fans must only be installed and used with
compatible accessories as specified by Fanco. Use with or wiring with non-authorised accessories
and / or other items will void this warranty.
Major defects in a ceiling fan are :
Please submit any warranty claims in writing by one of the following methods:
1. Email to : [email protected] and attaching the required documents
2. filing out the warranty claim form on the Fanco website and attaching the required documents
3. filing out the warranty claim form provided in the ceiling fan box and posting to the address provided with
the required documents
Please allow up to four days from receipt of your warranty claim for a response
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable
loss of damage. You are also entitled t have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Fanco 18 Cleeland Road
Oakleigh South, VIC 3167
http://www.fanco.com.au/
Tel: 03 8658 9588
Email:[email protected]
Please ensure all warranty claims are in accordance with the warranty conditions and limitations outlined
above and that you include:
1. Proof of purchase
2. Evidence of installation by a qualified and licensed electrician such as an electrical certificate of compliance
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