• Purchase from Authorised Retailer– In order for the warranty to apply, the Fanco Ceiling fan must have been pur-
chased in Australia from an authorised retailer (please see the Fanco website for a list of authorised retailers).
• Fanco Warranty Applies in Australia Only – Fanco warranty is only available for products installed and being used in
Australia.
• Extra Costs – In-home service warranty will cover access to ceiling fans installed on standard ceilings where a service
person does not require a ladder greater than 2 metres in height. Australian OH&S legislation may require special
measures and protective equipment be used in situations where people are required to work more than 2m above
floor level or where a hazard exists. Any extra costs incurred to service the ceiling fan that arise from such situations
such as requiring extension ladders, scaffolding or other non-standard equipment will not be covered by the warran-
ty and must be paid for by the client.
• Installations with unsafe or impractical access - Fanco and its service agents reserve the right to refuse service to
ceiling fans and their accessories which are deemed by Fanco warranty claim assessors or Fanco service agents to be
unsafe or impractical to access. In these cases Fanco will still supply a replacement of any faulty products. At Fanco’s
discretion, if a service agent has not already attended the warranty claim, the client may be reimbursed a standard
fee of $95.00 (inc. GST) for using their own electrician.
• Location change - This limited warranty does not cover any damages to hard-wired products if it is moved from the
original location of installation to another during the warranty period.
• Incorrect Installation/Misuse/damage of product – is not covered by warranty. The Fanco ceiling fan must be installed
and used according to the installation manual and user guidelines. Damage caused by external factors such as (but
not limited to) power supply faults/surges, water damage, lighting and other Acts of God is not covered by this
warranty. Fanco fans must only be installed and used with compatible accessories as specified by Fanco. Use with or
wiring with non-authorised accessories and/or other items will void this warranty.
• If a Fanco Service Agent determines a problem with the product is due to incorrect installation or misuse of the
product, the product will not be replaced or repaired under warranty, the remainder of the warranty will be terminat-
ed and the client will be liable for a $95 inc GST call out fee.
• Fanco does not accept liability for any direct or consequential damage, loss or other expense arising from misuse or
incorrect installation and operation of the appliance
WARRANTY CLAIMS
Please submit any warranty claims in writing by one of the following methods;
1. Email to: [email protected] and attaching the required documents
2. filling out the warranty claim form on the Fanco website and attaching the required documents
3. filling out the warranty claim form provided in the ceiling fan box and posting to the address provided with the
required documents
Please ensure all warranty claims are in accordance with the warranty conditions and limitations outlined above and
that you include:
1. Proof of purchase
2. Evidence of installation by a qualified and licensed electrician such as an electrical certificate of compliance
Please allow up to four days from receipt of your warranty claim for a response.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a re-
placement or refund for a major failure and compensation for any other reasonably foreseeable loss of damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
Fanco
18 Cleeland Road
Oakleigh South, VIC 3167
https://www.fanco.com.au/
Tel: 03 8658 9588
Email: [email protected]
FANCO WARRANTY STATEMENT
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