The benefits conferred by this express Fanco warranty are optional and are in addition to all relevant implied warranties,
rights and remedies available under Australian Consumer Law.
If you encounter issues with the fan during installation, Fanco highly recommends having the installing electrician con-
tact Fanco for trouble shooting assistance if the installation is during business hours on 03 8658 9588
IMPORTANT: If you would like to make a claim under this warranty, ensure the ceiling fan is left installed (the wiring does
not need to be connected if there is an electrical fault). Please read the following guide to ensure your warranty claim
follows the warranty conditions and is processed as efficiently as possible.
WARRANTY DETAILS:
Fanco warrants this ceiling fan against defects and offers an ‘in home warranty’ service, meaning the warranty includes
the installation of replacement parts or replacement fan in cases where an electrician is required. The in-home compo-
nent of this warranty covers only actual electrical work undertaken, on or to the ceiling fan. All parts deemed defective
in workmanship or materials will be replaced free of charge during the warranty period.
Major defects in a ceiling fan are:
1. Does not rotate properly or at all due to an internal electrical or mechanical fault
2. A loud motor noise which is caused by an internal electrical or mechanical fault (NOT a noise caused by incorrect
installation, and not a slight hum that is not considered a fault).
3. For new fans that have just been unpacked, broken or damaged non-detachable parts (eg motor housing)
Fanco warrants this ceiling fan to perform to its published features and specifications only. The Fanco warranty does
not cover situations where the product does not perform to the expectation of a user, or for a use that it was not specif-
ically designed for, but it does perform to its published features and specifications.Slight variations of speed may occur
between the same model of fan and slight humming or electrical noises may occur and be more noticeable at night. This
is the nature of the product and not deemed a fault covered by warranty. Other noises which may occur from external
influences and are not covered by warranty include but are not limited to; power supply “noise” and intermittent “hum-
ming” from mains power delivery infrastructure, signals sent through the power grid by the electricity provider for the
control of off peak hot water and street lights. Filters for blocking/reducing such signals are available in Australia at the
customer’s expense.
IMPORTANT: The ‘in home’ repair/replacement service is carried out by Fanco service agents once the warranty claim has
been approved. Fanco will not reimburse repair/replacement work done outside the warranty process.
In cases of in-home repair/replacements in areas outside the coverage of Fanco service agents, subject to conditions,
Fanco will reimburse customers a standard fee of $95.00 (inc. GST) for using their own electrician. This reimbursement
will be paid directly to the Customer once the warranty claim has been approved and Fanco has determined there are
no FANCO service agents available in the area. Fanco will not accept warranty claims for reimbursement of service work
completed that has not been authorised through the warranty process.
WARRANTY PERIOD
• The warranty period for this ceiling fan is 2 years.
• The warranty period begins from the date of purchase, as determined by the tax invoice provided by the authorised
retailer.
• Batteries are not covered by warranty.
• Warranty Limitations and Conditions
• Installation by Qualified A-Grade Electrician – Evidence that the Fanco ceiling fan was installed by a qualified A-Grade
Electrician and in compliance with Australian law must be provided for the warranty claim to be processed. The most
acceptable form of evidence is the certificate of electrical compliance issued by the electrician.
• Proof of Purchase – Proof of purchase from an authorised retailer specifying the fan model and purchase date (such
as a tax invoice) must by supplied for the warranty claim to be processed.
• Ceiling Fan must be installed for in home warranty to apply – The Fanco Ceiling fan must have been installed by a
qualified electrician and must remain installed for the in home warranty service to apply. If there is an issue with the
wiring, the fan should be left installed without the wiring connected.
• Outdoor Installation – This product is approved for use outdoors in well covered areas where rain will not wet any
part of the fan including the motor, blades, rod or canopy. The fan must be installed at least 1.5m from the end of
the blade to the edge of the roof or eave.
• Reasonable wear and tear – is not covered by warranty. The client should ensure the fan is regularly cleaned and any
screws and blade nuts that become loose through normal operation are tightened. This is not covered by warranty.
• Domestic/Personal Use only - This product is not designed or intended for industrial or commercial use and therefore
the warranty will not cover such use.
FANCO WARRANTY STATEMENT
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