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ENGLISH
WHAT TO DO IN CASE OF PROBLEMS
The cooker or cooking areas do not turn on:
· The cooker is not connected to the electric network.
· The protection fuse is released.
· Check if the block is not active.
· Keys are covered with water or grease.
· An object is placed on the keys.
The symbol is displayed .
· There is no saucepan on the cooking area.
· The container used is not compatible with cooktops.
· The diameter of the saucepan b ottom is too small compared to the cooking
area.
The symbol [E] is displayed:
· Disconnect and connect the cooker.
· Contact the after-sales centre.
One of the area or the entire cooker turns off:
· The safety overheating system is active;
· The cooker or one cooking area remains on for too long;
· one or more keys are covered;
· one of the saucepans is empty and the bottom overheated.
The fan keeps on working after the cooker shutdown:
· This is not a malfunction: the fan keeps on protecting the electronic power unit
of the device.
· The fan stops automatically.
10 ERROR CODES
For supporting a service technician in case of error, the UI displays error codes.
In combination with the provided document "error codes Basic 2" which inclu-
des datailed information a complete error matrix description is available.
E.G.O's standard error codes are listed following, customized UI can be different.
In the standard general UI eroors (Er xx) and cooking zone errors (E/x) differ.
In case of cooking zone errors the display of the incorrect cooking zone blinks
alternative "E" and a hexcode "X".
Error
code
Description
possible
causes
Remedy
.
The cooking zone
can be configured
if a static "C" is
shown
No error,
the user is in the
service menu.
A suitably pan must
be placed on the
relevant cooking zone
.
The cooking will
be configured if
a flashing "C" is
shown.
After a successful
configuration the
relevant display
shows "-". If "-"
is not displayed
check the possible
causes of the E/5
User is in the
service menu,
no error
Wait for the symbol
"-" or abort the confi-
guration activities by
pressing the select
key and the "C" will
not
flash anymore.
.
A flashing "E" on
each cooking
zone indicates
that all configs
will be
deleted
User is in service
menu,
no error
Manual configuration
.
Temperature limits
are exceeded
Pt or glass
temperature is
too high NTC
-> electronic
temperature too
high
System must cool
down
.
Unsuitable pot,
e.g. loss of the
magnetic charac-
teristics because
of temperature in
the bottom
On the module
a pot creates
an improper
operatioing
point which can
destroy devices,
e.g IGBTs.
1. The error is auto-
matically cancelled
after 8 s and the
cooking zone can be
used again. In case
of further upcoming
errors the pot has to
be replaced.
2. The module has
to be changed if the
error comes without
a pot on the cooking
zone.
.
Unconfigured
induction module
(all induction mo-
dule answer to UI,
but any element
is related to the
effected cooking
zone.)
induction
module is not
configured
Delete the hob
configuration and
activate the manual
configuration.
Start the UI service
menu to configure
the induction module
if the listed points are
not successful replace
the module.
.
No communica-
tion between UI
and induction
module
No power supply
of induction
module.
Bad cabling or
defect
Check power and
LIN connections. If
connection is OK,
replace the module
.
Main power
disturbance
1. Failure in main
power frequency
detection
2. Overvoltage
Check main power
voltage and frequen
-
cy, if ok replace the
module
.
Non assignable
failure
Replace module or
User interface
.
Fan failure
Fan or control
electronic is
defect
Replace the module
.
Defect ivetempe-
rature probe on
inductor
Sensor signal out
of valid range;
sensor or elec-
tronic is defect
Replace the module
.
Hardware defect
of induction
module
Defect hardware
device detected
by the self-check
of the module
Replace the module
.
Configuration
failure
2 cooking zones
are delicated to
the same ele-
ment of the UI
Delete the actual
configuration
manual configuration
with service menu
.
Fixed sensor value
(test function
for T probe on
inductor)
Not enough
temperature
change (10 K)
within 5 min
after switch on
the hob
System must cool
down
No func-
t i o n a l i t y
and no
displaying
Overvoltage on
the switch mode
power supply (no
functionality)
400 V
connection
Disconnect and
correct the power line
connection
Note:
Not each failure can be delected automatically by the system, e.g. in case of
defect of the User interface power supply.
