14
WARRANTY
Warranty and service certificate:
This certificate is issued by Falco Domestic Appliances, supplier of Falco models. Hereinafter referred to as ‘The Company’, to the original
purchaser only, of the product/appliances described on the certificate and shall constitute the only warranty given in respect of this
product/appliance.
The Company warrants to the original purchaser that for the period of
TWO YEARS
on domestic products from date of purchase the appliance
should be free from defect under normal domestic use, both in workmanship and material.
If not, the warranty is subject to the following conditions:
1. Repair or replacement of any part of this product/appliance, found by The Company to be defective, shall be at the cost of The Company.
The Company reserves the right to affect such service through any Service Division authorised by The Company to carry out service on
The Company’s products/appliances. The cost of the service shall be borne by The Company in full, providing that the product/appliance
is located no further than 50km from an authorised service agent.
Where the product/appliance is located beyond the 50km radius, the purchaser shall be liable for the standard travelling charges, as
determined by The Company or alternatively, The Company reserves the right to ask the purchaser to deliver any faulty
product/appliance to the dealer from which it was bought or nearest service agent, for repairs. After the said repair has been completed,
the original purchaser is again responsible for the collection and transportation of said product/appliance.
2. Where the purchaser lives in an outlying area (farms/ remote locations) where appointed Service Agents are limited or non-existent, The
Company reserves the right to request such a purchaser to transport the unit to and from the nearest appointed Service Agent for repairs.
3. The Company shall not be held responsible for transportation/other costs other than those incurred within the provisions of Clause 1 and
2 of this Certificate.
4. All fuses, lamps, stove knobs, gas regulators, glass doors (oven,) glass top (hob) and any vitreous enamelware and cosmetics are
excluded from these warranties. Abuse, misuse in conflict with the operating instructions or connection to incorrect voltages (generators,
solar panels, wind turbines without the additional and compulsory addition of pure sine wave invertors), shall release The Company from
all its obligations under warranty. It is an express condition of these warranties that the purchaser takes due care and attention in the
installation, use and maintenance of the product/appliance.
5. Any physical damage to the product/appliance that occurred prior to delivery/receipt of the product/appliance will only be included in this
warranty provided that it is reported, together with the proof of purchase within 48 hours thereof. Any part on any of the abovementioned
products/appliances will be excluded from this warranty, should findings indicate that the parts are damaged or malfunctioning because of
any form of physical damage.
6. This warranty shall become void and cease to be valid if the product/appliance is dismantled by, or any repairs to the product/appliance
are affected by any person not authorised by The Company, or if replacement parts not approved by The Company are used in any
product/appliance, or if the serial number of the product/appliance is removed.
7. These warranties shall not apply if the product/appliance is purchased or used beyond the borders of the Republic of South Africa
(Swaziland, Lesotho, Namibia, Botswana and Zimbabwe).
8. The Company shall not be responsible for damages resulting from fire, floods, civil disturbances or any Act of God. The Company shall
not, in terms of these warranties be responsible, nor held liable for any consequential loss or damage of any kind caused by or due to the
failure or malfunctioning of the appliance/product.
9. Where service is requested under warranty and no fault or any defect is found by the Company service agents, all costs incurred will be
for the purchaser’s account.
10. The LPGas certificate together with the purchaser’s proof of purchase (Invoice from Dealer) will serve as proof of purchase. For warranty
purposes, it will be essential to produce this Certificate with the Invoice. Failure to do so will render the purchaser liable for service costs.
11. The Company will not exchange any faulty product/appliance still under warranty EXCEPT if the appointed service agent inspects and
confirms with valid proof that the appliance is irreparable.
12. This warranty does not cover rodent or insect infestation.
Appointed call centre:
FALCO DOMESTIC APPLIANCES (PTY) LTD
Service call centre: Tel: (010) 880-1823; Whatsapp: 082-769-2715
E-mail:
Alternatively
book a service call online
using the following link:
.
Any service-related queries should be directed directly to the dealer (store) where the unit was purchased. Alternatively, the purchaser can contact
the appointed call centre on the details provided above. The appointed call centre, Falco Domestic Appliances (PTY) Ltd, will allocate the service
call under the warranty procedure to one of their closest service agents in the purchaser’s area. No service call will be considered under the
warranties if no proof of purchase can be presented.
Compliments or Complaints regarding service can be directed to
