5. Q: How does an Extractor Fan work?
A:
Extractor fans are designed to remove
airborne grease, steam, heat smoke and odours from cooking by
extracting and filtration of the air in your kitchen and above your cooking surface.
6. Q: Are my downlights/bulbs covered under the warranty period?
A:
NO. Downlights, bulbs, aluminium and Charcoal filters and are not covered under the guarantee period.
For the full list of terms and condition of the warranty period please read the warranty certificate supplied
inside the box or in your manual. You can also download it from
7. Q: How often do I have to replace my filters?
A:
With daily use we recommend that you replace your charcoal filters every 6 months. Your aluminium filters
can be cleaned in luke warm water and dishwashing liquid. Please do not put your aluminium filters in the
dishwasher as this will discolour the filters and they will become dull. Alternatively you just purchase new
aluminium filters.
8. Q: How long is my warranty and what does it entail?
A:
All our extractor fans carry a two year guarantee. Motors, PC Boards, Capacitors, Transformers (for units
with 12volt downlights), 220Volt light sockets(for units with normal 220v light bulbs), Main Control Switches
and motor fan blades are covered by our two year parts and labour guarantee.
9. Q: What is excluded from my warranty?
A:
Downlights and bulbs, Glass panels and extractor glass, aluminium and charcoal filters are excluded from
the warranty.
10. Q: How do I clean my Stainless steel extractor?
A:
Always ensure your extractor is cleaned with non-abrasive cleaners. Always read the product instructions
and ensure that the product is safe for the use of Stainless steel. Two great products are window cleaner,
which is also a stainless steel cleaner, and spray on wood polish, another certified stainless steel cleaner.
Please note that abrasive cleaners will damage the stainless steel and will cause rust or rust stains.
11. Q: Why is there rust marks on my extractor?
A:
Stainless steel can rust if cleaned with abrasive cleaners. The chemicals inside abrasive cleaners react
with the stainless steel and the result will be rust.
There are many day to day cleaning products in our kitchens
that are abrasive cleaners and unknown to the consumer. Please make sure you read the instructions and if
Stainless Steel is not mentioned, then do not use the product on Stainless steel.
12. Q: Can I extend my stainless steel chimneys if they are to short?
A:
Yes. Please make sure of your measurements before starting your installation process. Additional bottom
chimneys and installation brackets are sold by Lategan & Van Biljoens in Pretoria and they are used to extend
the chimneys on Falco units.
13. Q: My extractor is blowing and not extracting?
A:
There are three main reasons that can cause your extractor to blow instead of extracting and most of the
time (98%), this is caused by faulty installations. Please make sure that there is no obstruction on top or inside
your ducting hose.
The yellow warning sticker placed over the ducting outlet should be removed after
installation is completed to ensure no debris falls into the cavity, damaging the extractor barrel fan.
Make sure the power cable is neatly secured inside the chimneys and make sure the power cable is not
causing an obstruction on top of your butterfly valve. Poor workmanship and failure to secure the power cable
causes the cable to lie on top of the butterfly valve and this will block and prevent the unit from extracting
properly.
