GUARANTEE AND SERVICE CONDITIONS / BOOKING A SERVICE CALL
This certificate is issued by Falco Domestic Appliances, supplier of ALL Unbranded Falco Extractor fan models. Hereinafter referred to as ‘The Company’, to the
original purchaser only, of the product/appliances described on the certificate and shall constitute the only guarantee given in respect of this product/appliance.
The Company warrants to the original purchaser that for the period of
THREE YEAR
on ALL products/appliances from date of purchase the appliance should be
free from defect under normal domestic use, both in workmanship and material.
Important Notices:
This warranty shall become void and cease to be valid if the extractor fan is used for commercial purposes or on the incorrect application. This may
be subjected but not limited to; outdoors use, use in commercial kitchens, use on motor boats, use above any braai facilities, boarding school
kitchens, restaurant kitchens, coffee shops, tuck shops, commercial cookers and chips fryers. Installing and operating your domestic extractor fan
above the wrong application poses a serious fire hazard.
Noisy Extractors:
Any “noisy” extractor where the black plastic barrel/impeller fan is broken will be excluded from the guarantee and cost to replace the broken
barrel/impeller fan will be for the original purchaser/installers account. Debris such as but not limited to screws, washers, building debris are
dropped inside the motor housing and not removed during installation. This results in the barrel/Impeller fans getting damaged when the unit is
turned on for the first time. Customer/installer has to inspect the impeller/barrel fan before logging a service call for the unit being noisy, failure to
do so will result in an R 650.00 service charge. All Barrel/impeller fans are quality checked and weight balanced during the assembly line in
production. Broken barrel/impeller fans are a direct result of improper installations.
Venting outward and Ducting:
Please ensure your ducting hose (if venting outwards) does not exceed more than 2.5meters. An additional in-line extraction motor must be fitted in-
line with the ducting on all ducting exceeding 2.5 meters. To avoid losing your extraction rate it is very important to keep the length of your ducting
to a distance less than 2.5meter. The longer
you’re ducting the less extraction your extractor will have unless you fit an additional in-line motor to
support in the extraction of the air. Failure to comply with this shall void the purchasers warranty until such time they correct the installation.
If not, the warranty is subject to the following conditions:
1. Repair or replacement of any part of this product/appliance, found by The Company to be defective, shall be at the cost of The Company. The
Company reserves the right to affect such service through any Service Division authorised by The Company to carry out service on The Company’s
products/appliances. The cost of the service shall be borne by The Company in full, providing that the product/appliance is located no further than
50km from an authorised service agent.
Where the product/appliance is located beyond the 50km radius, the purchaser shall be liable for the standard travelling charges, as determined by
The Company or alternatively, The Company reserves the right to ask the purchaser to deliver any faulty product/appliance to the dealer from which it
was bought or nearest service agent, for repairs. After the said repair has been completed, the original purchaser is again responsible for the
collection and transportation of said product/appliance.
2. All
lamps
,
halogen lamps
,
globes
,
aluminium filters
,
charcoal filters
are excluded from these warranties. Abuse, misuse in conflict with the
operating instructions, connection to incorrect voltages (generators, solar panels, wind turbines without the additional and compulsory addition of pure
sine wave invertors), shall release The Company from all its obligations under warranty. It is an express condition of these warranties that the
purchaser takes due care and attention in the use and maintenance of the product/appliance.
3. Any physical damage to the product/appliance that occurred prior to delivery/receipt of the product/appliance will only be included in this warranty
provided that it is reported, together with the proof of purchase within 48 hours thereof. Any part on any of the abovementioned products/appliances
will be excluded from this warranty, should findings indicate that the parts are damaged or malfunctioning because of any form of physical damage.
4. This warranty shall become void and cease to be valid if the product/appliance is dismantled by, or any repairs to the product/appliance are affected
by any person not authorised by The Company, or if replacement parts not approved by The Company are used in any product/appliance, or if the
serial number of the product/appliance is removed.
5. These warranties shall not apply if the product/appliance is purchased or used beyond the borders of the Republic of South Africa (Swaziland,
Lesotho, Namibia, Botswana and Zimbabwe).
6. The Company shall not be responsible for damages resulting from fire, floods, civil disturbances or any Act of God. The Company shall not, in terms
of these warranties be responsible, nor held liable for any consequential loss or damage of any kind caused by or due to the failure or malfunctioning
of the appliance/product.
7. The Company shall not be held responsible for transportation/other costs other than those incurred within the provisions of Point 1 of this Certificate.
8. Where service is requested under warranty and no fault or any defect is found by the Company service agents, all costs incurred will be for the
purchaser’s account.
9. This certificate together with the purchaser’s proof of purchase (Invoice from Dealer) will serve as proof of purchase. For warranty purposes, it will be
essential to produce this Certificate with the Invoice. Failure to do so will render the purchaser liable for service costs.
10. The Company will not exchange any faulty product/appliance still under warranty EXCEPT if the appointed service agent inspects and confirms with
valid proof that the appliance is irreparable.
11. Where the purchaser lives in an outlying area (farms/ remote locations) where appointed Service Agents are scarce or non-existent, The Company
reserves the right to request such a purchaser to transport the unit to and from the nearest appointed Service Agent for repairs.
12. This warranty shall become void and cease to be valid if the product is installed at the incorrect height. Please refer to your manual.
13. This warranty shall become void and cease to be valid if the incorrect size Extractor Fan is installed above any electrical or gas hob. Example of such
an installation is installing a 600mm Extractor above a 900mm gas or electrical hob.
14. This warranty does not cover rodent or insect infestation.
15. Repairs and parts covered by the Company includes: the motor, the PCB, the power and light switch, the capacitor, the motor fan blade an
transformer.
Booking a Service call
16. Extractor Fan Warranty calls:
Lategan & Van Biljoens Appliance Spares (LVB)
,
636 Frederika Street, Gezina, Pretoria, PO Box 23151, Gezina,
0031, Pretoria
.
Warranty Tel
: (012) 330-0287
extension
207
or
301
; Fax: 086-684-2247; email: [email protected]
Visit
www.falco.co.za
and complete the online service form and submit with a copy of your proof of purchase.
Alternatively print the service
form and return it with a copy of your proof of purchase to
or by fax on 086-684-2247
Please include your email address on the
service form, all booking notifications are sent out via email correspondence.
Any service-related queries should be directed directly to (LVB). The appointed call centre, Lategan & Van Biljoens Appliance spares (LVB), will allocate the
service call under the warranty procedure to one of their closest service agents in the purchaser’s area. No service call will be considered under the warranties
if no proof of purchase can be presented
Happy
or
Unhappy
lets us know:
Tel: 011 454 6423/4314/6146
