Fair-Play SP-70, User Manual

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Chapter 1: Introduction
5
Getting help
If you experience trouble with your Trans-Lux/Fair-Play equipment and
controller after reviewing this manual and following our installation infor-
mation, you may want to consult a Trans-Lux/Fair-Play service representa-
tive in your Trans-Lux/Fair-Play dealer organization or call the Trans-Lux
Help Desk for further assistance. The Trans-Lux/Fair-Play Web site,
www.fair-play.com, can help you find the dealer nearest to your location.
The Trans-Lux Help Desk can be reached at at (800) 462-2716.
Contacting the help desk
The Help Desk provides technical support and product assistance for all
Trans-Lux and Fair-Play manufactured products. It is open between 8 a.m.
and 7 p.m. Monday through Friday, Eastern Standard Time. The Help
Desk is organized to assist with all types of questions and issues, including:
•
Requests for Return Material Authorization of equipment to be
repaired
• Requests for Warranty Parts Exchange
• Product selection and upgrade assistance.
When you call the Help Desk, you can expedite your calls by having the
following information immediately available:
•
Sales order number.
• Model number of sign.
• Software that you are running.
Ordering items
Fair-Play always recommends that our customers retain an inventory of
spare parts for “game day” emergency purposes. If you would like to
order additional scoreboard components or controllers, please contact the
Fair-Play Service Department at (800) 316-5555. When contacting the
Fair-Play Service Department, it is always helpful to have your scoreboard
model number and sales order number information handy.