F-SECURE CLIENT SECURITY 7.00, Administrator'S Manual

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CHAPTER 10 249
If you receive a missed or incorrect detection, or a false alarm with
F-Secure Client Security, try to send us the following:
„
the file in question
„
the F-Secure Client Security version number
„
the last virus definition updates date
„
a description of the system configuration
„
a description of how to reproduce the problem
„
the F-Secure Client Security scanning report.
6. An infection or a false alarm on a CD
If an infection or false alarm is on a CD, you can send the CD to our
office in Finland. Please include a description of the problem, and a
printed F-Secure Client Security report, if possible. We will return your
CD if it has no infection.
7. Suspicious e-mail message
If have a suspicious e-mail message or a hoax, try to save it as a file
and then send it to
samples@f-secure.com in a ZIP archive. If you
cannot save a suspicious e-mail message to a hard disk, you can still
forward it to
samples@f-secure.com .
8. A new virus or trojan
If you think an unknown infection is in the computer system and an
antivirus program does not find anything, please send us:
„
3-5 frequently used executable files
„
some Windows configuration files (WIN.INI, SYSTEM.INI) and
DOS configuration files (Autoexec.bat, Config.sys)
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a full or partial export from a System Registry (this can be done
with the Regedit utility that all Windows versions have)
„
the contents of the \Start Menu\Programs\Startup\ folder
10.4.3 Where to Send the Virus Sample
Send all virus, trojan, backdoor, worm and false alarm samples to:
samples@f-secure.com