F-SECURE ANTI-VIRUS FOR MICROSOFT EXCHANGE 6.62 -, Administrator'S Manual

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CHAPTER D 381
Troubleshooting
D.5 Frequently Asked Questions
Performance
Q. Why does the time to open a message in mailboxes and Public
Folders increase after installation of F-Secure Anti-Virus for
Microsoft Exchange?
A. F-Secure Anti-Virus for Microsoft Exchange scans each message for
viruses, hence the delay with opening the message. A message
scanned once is marked as scanned and will be opened quickly next
time. Of course, if a message has been changed, it will be scanned
for viruses again.
Q. Microsoft Outlook displays an error message stating something
like “Cannot open message” or “Cannot open message in
preview pane”. What should be done?
A. Check that F-Secure Content Scanner Server is up and running. If a
mail cannot be scanned, access to it is not allowed.
Q. Why does e-mail stay in the Outbox for a while after being sent?
A. F-Secure Anti-Virus for Microsoft Exchange scans each message for
viruses, hence the delay with sending the message.
Q. F-Secure Anti-Virus for Microsoft Exchange complains about
connection timeout to F-Secure Content Scanner Server. What
should be done?
A. Make sure that F-Secure Content Scanner Server is running, that it
has been installed with the correct keycode for F-Secure Anti-Virus
for Microsoft Exchange, and that the connection to F-Secure Content
Scanner Server is direct and at least 100 Mbps fast. If the computer
running F-Secure Anti-Virus for Microsoft Exchange has multiple
network interfaces (including dial-up connections), make sure that all
files forwarded to F-Secure Content Scanner Server(s) use the right
network interface.