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Quantum Ultra Videowall Processing System • Installation and Configuration

14

Rear Panel Features

A

A

A

QUANTUM ULTRA 610

Tx Rx G

CONFIG

RS-232

A

B

SLOT 

9

SLOT 10

DISCONNECT POWER

CORD BEFORE 

SERVICING

100-240V   ~  5.0A MAX 50-60 Hz

100-240V   ~  5.0A MAX 50-60 Hz

POWER

LAN

SYSTEM

REMOTE

OUTPUTS

SLOT 

8

QUANTUM OUT4HDMI

OUTPUTS

SLOT 

7

QUANTUM OUT4HDMI

OUTPUTS

SLOT 

6

QUANTUM OUT4HDMI

INPUTS

SLOT 

5

INPUTS

SLOT 

4

INPUTS

SLOT 

3

INPUTS

SLOT 

2

INPUTS

SLOT 

1

QUANTUM IN4HDMI

QUANTUM IN4HDMI

QUANTUM IN4HDMI

QUANTUM IN4HDMI

1

2

3

4

1

2

3

4

1

2

3

4

1

2

3

4

1

2

3

4

1

2

3

4

1

2

3

4

HDBT

4A MAX

  DTP POWER
    12V

 OUTPUTS

QUANTUM OUT4DTP

TxRx

Rx

G Tx

SIG

LINK

 OUT 4

DTP

OVER TP

TxRx

Rx

G Tx

SIG

LINK

 OUT 3

OVER TP

TxRx

Rx

G Tx

SIG

LINK

 OUT 2

OVER TP

TxRx

Rx

G Tx

SIG

LINK

 OUT 1

OVER TP

HDBT

4A MAX

  DTP POWER
    12V

 OUTPUTS

QUANTUM OUT4DTP

TxRx

Rx

G Tx

SIG

LINK

 OUT 4

DTP

OVER TP

TxRx

Rx

G Tx

SIG

LINK

 OUT 3

OVER TP

TxRx

Rx

G Tx

SIG

LINK

 OUT 2

OVER TP

TxRx

Rx

G Tx

SIG

LINK

 OUT 1

OVER TP

B

B

B

H

H

H

G

G

G

F

F

F

E

E

E

D

D

D

C

C

C

I

I

I

Quantum Ultra 610

LAN A

LAN B

INPUTS

QUANTUM IN SMD 100

1

2

3

4

QUANTUM IN4HDMI

Figure 7. 

 Quantum Ultra 610 Rear Panel 

QUANTUM ULTRA 305

Tx Rx G

CONFIG

RS-232

A

B

100-240V   ~  3.0A MAX 50-60 Hz

POWER

LAN

SYSTEM

REMOTE

SLOT 

5

SLOT 

4S

LOT 

2

SLOT 

3

SLOT 

2

SLOT 

1

DISCONNECT

POWER

CORD BEFORE 

SERVICING

OUTPUTS

QUANTUM OUT4HDMI

OUTPUTS

QUANTUM OUT4HDMI

INPUTS

INPUTS

QUANTUM IN4HDMI

QUANTUM IN4HDMI

HDB

T

4A MAX

  DTP POWER
    12V

 OUTPUTS

QUANTUM OUT4DTP

TxRx

Rx

G Tx

SIG

LINK

 OUT 4

DTP

OVER TP

TxRx

Rx

G Tx

SIG

LINK

 OUT 3

OVER TP

TxRx

Rx

G Tx

SIG

LINK

 OUT 2

OVER TP

TxRx

Rx

G Tx

SIG

LINK

 OUT 1

OVER TP

A

A

A

H

H

H

G

G

G

F

F

F

E

E

E

D

D

D

C

C

C

I

I

I

Figure 8. 

Quantum Ultra 305, Quantum Ultra Connect 128, and Quantum Ultra 
Connect 84 Rear Panel

A

 

Primary AC power connector

B

 

Redundant power connector

C

 

Power switch

D

 

HDMI OUT system output connector

E

 

USB system connectors

F

 

USB CONFIG control connector

 

G

 

RS-232 control connector

H

 

LAN connectors A and B

I

 

Input and output card slots

A

 

PRIMARY POWER connector

 — Connect AC power to this IEC connector for the 

primary power supply.

B

 

REDUNDANT POWER connector

 — (Optional, Quantum Ultra 610 only) Connect 

a second AC power source to this IEC connector for the secondary power supply to 
provide uninterrupted operation in the event of failure of the primary supply.

NOTE:

  Temperature controlled fans run at 100% as a failsafe if only one power 

supply is operational.

7 

 

8 

 

Summary of Contents for Quantum Ultra 305

Page 1: ...User Guide Quantum Ultra Videowall Processors Videowall Processing System 68 2760 01 Rev F 08 20 ...

Page 2: ...Artikelnummer 68 290 01 auf der Extron Website www extron com Instrucciones de seguridad Español ADVERTENCIA Este símbolo cuando se utiliza en el producto avisa al usuario de la presencia de voltaje peligroso sin aislar dentro del producto lo que puede representar un riesgo de descarga eléctrica ATENCIÓN Este símbolo cuando se utiliza en el producto avisa al usuario de la presencia de importantes ...

Page 3: ...werCage PURE3 Quantum ShareLink Show Me SoundField SpeedMount SpeedSwitch StudioStation System INTEGRATOR TeamWork TouchLink V Lock VideoLounge VN Matrix VoiceLift WallVault WindoWall XPA XTP XTP Systems and ZipClip Registered Service Mark SM S3 Service Support Solutions Trademarks AAP AFL Accu RATE Frame Lock ADSP Advanced Digital Sync Processing Auto Image AVEdge CableCover CDRS Class D Ripple S...

Page 4: ...er NOTE For more information on safety guidelines regulatory compliances EMI EMF compatibility accessibility and related topics see the Extron Safety and Regulatory Compliance Guide on the Extron website VCCI A Notice この装置は クラスＡ情報技術装置です この装置を家庭環境で使用すると 電波妨害を引き 起こすこ とがあります その場合には使用者が適切な対策を講ずるよう要求されるこ とがあります ＶＣＣI Ａ Battery Notice This product contains a battery Do not open the unit to replace the ba...

Page 5: ...d examples of computer or device responses used in this guide the character 0 is the number zero and O is the capital letter o Computer responses and directory paths that do not have variables are written in the font shown here Reply from 208 132 180 48 bytes 32 times 2ms TTL 32 C Program Files Extron Variables are written in slanted form as shown here ping xxx xxx xxx xxx t SOH R Data STX Command...

Page 6: ......

Page 7: ...s Only 37 Ethernet to RS 232 Insertion 37 Captive Screw Signal Insertion 38 Selecting the Insertion Method and RS 232 Protocol 39 Operation 40 Starting the Control Panel 40 Buttons on the Control Panel 42 Loading Image Files Quantum Ultra 610 and 305 43 Updating the Password 44 Updating Firmware 45 Downloading a Firmware File 45 Uploading a Firmware File 47 Modifying Network Settings from the Cont...

Page 8: ...Replacing the Power Supply Front Fan Quantum Ultra 610 89 Replacing a Disk Drive Quantum Ultra 610 93 Replacing the System Board Computer SBC Assembly Quantum Ultra 610 96 Removing the SBC Assembly 96 Installing a New SBC Assembly 98 Reference 99 Best Practices for Cleaning Your Extron Products 99 Mounting the Quantum Ultra 100 UL Guidelines for Rack Mounting 100 Rack Mounting Requirements 101 Rac...

Page 9: ...otation and mullion compensation for compatibility with most display technologies USB RS 232 and Ethernet interfaces provide direct connections for control systems Control methods for all models include Extron Videowall Configuration Software VCS which can be downloaded from the Extron website and provides a means of configuring videowall displays and saving window presets Control is also availabl...

Page 10: ...formance high reliability display processing solution for monitoring valuable infrastructure and assets with maximum uptime Integrates into a diverse array of 4K environments such as lobbies auditoriums and simulations Quantum Ultra is optimized for use with 4K displays windowing large numbers of high resolution sources across multiple displays with resolutions up to 3840x2160 or greater Full feat...

Page 11: ...d across an encrypted connection for secure system upgrade Event logging A system event log is maintained as a locally stored file with a user definable maximum size Direct downloading of log files from the Quantum Ultra Password protected operating system Access to the Quantum Ultra operating system is protected with a user definable password NOTE The factory configured passwords for all accounts...

Page 12: ...t color space for proper connection to HDMI and DVI displays Service maintenance alerts System administrators can be notified of fan or power supply failure or when recommended operating temperature is exceeded Quantum Ultra 610 and 305 Scalable 4K 60 Hz videowall processing for display systems of any size Quantum Ultra supports videowalls up to 36 screens in size from a single processor Additiona...

Page 13: ...shadows and transparency can be applied to any window type A border can be set to flash to draw attention to the source window Border titles and overlay text can be applied to a window and dynamically updated from the control system to indicate a change in the source s name type status or classification level Output overlap for edge blended applications Output overlap feature supports edge blended...

Page 14: ...ts signals up to 4K 60 The IN4HDMI four channel input card accepts four signals from 1024x768 to 2048x1080 and 1920x1200 at 60 Hz Dual channel mode supports two single path 4K 30 signals while single channel mode supports one dual path or quad path 4K 60 signal When used with HDCP compliant displays HDCP 1 4 encrypted sources can be displayed on the videowall OUT4HDMI output cards support signals ...

Page 15: ...desktops The VNC streams can originate on the same network used for control or on a separate network and accessed using the second LAN port available on the Quantum Ultra Desktop resolutions up to 3840x2160 are supported but the refresh speed of the desktop content depends on the amount of content moving or changing on the remote desktop The size of the VNC window on the Quantum Ultra output and t...

Page 16: ...ANTUM OUT4HDMI POWER 12V 1A MAX G Tx Rx RTS CTS COM 1 G Tx Rx COM 2 V C G VOL RELAYS 1 2 C 1 2 3 4 G DIGITAL I O PWR OUT 6W eBUS V S S G LAN IPCP PRO 250 IR S S G MODEL 80 FLAT PANEL WiFi 1 2 3 4 MODEL 80 FLAT PANEL WiFi 1 2 3 4 PUSH PUSH POWER GUIDE MENU RES 480 480p 720p 1080i 1080p DIREC TV HD SELECT D I R E C T V Extron IPCP Pro 250 IP Link Pro Control Processor Extron TLP Pro 1520TG 15 Tablet...

Page 17: ...3 4 1 2 3 4 1 2 3 4 1 2 3 4 OUTPUTS 1 2 3 4 1 2 3 4 POWER 12V A MAX G Tx Rx RTS CTS COM 1 G Tx Rx COM 2 V C G VOL RELAYS 1 2 C 1 2 3 4 G DIGITAL I O PWR OUT 6W eBUS V S S G LAN IPCP PRO 250 IR S S G Extron Quantum Ultra Ultra high Bandwidth 4K Videowall Processor 4K PC 4K Media Player Extron IPCP Pro 250 IP Link Control Processor Control LAN HDMI HDMI HDMI HDMI Ethernet Ethernet Ethernet Ethernet ...

Page 18: ...x SIG LINK OUT SIG LINK OUT DTP OUT HDBT SIG LINK 4A MAX DTP POWER 12V OUT SIG LINK QUANTUM OUT4DTP OUT TxRx Rx GTx OUT TxRx Rx GTx TxRx Rx GTx TxRx Rx GTx SIG LINK OUT SIG LINK OUT DTP OUT HDBT SIG LINK 4A MAX DTP POWER 12V OUT SIG LINK QUANTUM OUT4DTP OUT TxRx Rx GTx OUT TxRx Rx GTx TxRx Rx GTx TxRx Rx GTx SIG LINK OUT SIG LINK OUT DTP Extron Quantum Ultra Ultra high Bandwidth 4K Videowall Proce...

Page 19: ... sources and LAN connections to the installed input cards Connect HDMI displays DTP or HDBaseT receivers or an XTP matrix switcher to the connectors on the installed output cards as appropriate 4 Secure each HDMI connector with a provided LockIt bracket see HDMI LockIt Cable Lacing Brackets on page 16 NOTE With adapters DVI is available on the HDMI ports 5 Connect a control device or computer for ...

Page 20: ...tra is a host device with an embedded Windows operating system To interact with the operating system to change settings attach peripheral USB devices such as a keyboard mouse and flash drive to System USB ports 1 2 and 3 on the rear panel Attach an HDMI monitor to the HDMI Out port beside the System ports to view the settings SIS commands Using a host communication software program such as the Ext...

Page 21: ... panel door closed protecting the user replaceable parts See Accessing the Quantum Ultra 610 Front Panel on page 79 to unlock the door B Status LEDs These LEDs indicate the condition of the power supplies and fans They light green while the fans and power supplies are functioning properly If an item ceases to perform its LED lights red indicating that the item needs to be replaced PRIMARY POWER RE...

Page 22: ...tum Ultra 610 Rear Panel QUANTUM ULTRA 305 Tx Rx G CONFIG RS 232 A B 100 240V 3 0A MAX 50 60 Hz POWER LAN SYSTEM REMOTE SLOT 5 SLOT 4 SLOT 2 SLOT 3 SLOT 2 SLOT 1 DISCONNECT POWER CORD BEFORE SERVICING OUTPUTS QUANTUM OUT4HDMI OUTPUTS QUANTUM OUT4HDMI INPUTS INPUTS QUANTUM IN4HDMI QUANTUM IN4HDMI HDBT 4A MAX DTP POWER 12V OUTPUTS QUANTUM OUT4DTP TxRx Rx GTx SIG LINK OUT 4 DTP OVER TP TxRx Rx GTx SI...

Page 23: ...rew connector to enable control of the Quantum via SIS commands RS 232 protocol for this port is 9600 baud 1 stop bit no parity 8 data bits and no flow control H LAN connectors A and B Connect one or both of these RJ 45 Ethernet connectors to a network to access any of the following A computer with VCS installed to set up the videowall A control device such as an Extron IP Link Pro or IPCP Pro for...

Page 24: ...connectors or four DTP RJ 45 output connectors Up to four HDMI sources HDMI displays or DTP receivers can be connected to a card up to the maximum capacity of 40 devices Quantum Ultra Connect models These models are preconfigured with either three HDMI input cards and two HDMI output cards Quantum Ultra Connect 128 or two HDMI input cards and one HDMI output card Quantum Ultra Connect 84 Each inpu...

Page 25: ... above those containing DTP output cards NOTE Do not leave empty slots between cards input or output in the chassis This prevents the unit from functioning Card slots that remain empty must be at the bottom of the card slots section Inputs The input cards available for the Quantum Ultra include HDMI IN4HDMI Each card contains four HDMI connectors IP IN SMD 100 Each card contains two LAN connectors...

Page 26: ...a scaler on the output card see Source up scaling on page 32 Maximum instances of a source per input card The following diagrams give examples of the maximum number of instances of a single source that can be provided by one input card at different resolutions and refresh rates Example 1 Four 1080p inputs at 60 Hz applied to one input card Processed at 60 Hz One unique minification size per source...

Page 27: ... Hz on One Input Card Example 3 Two 4K inputs at 30 Hz applied to one input card Processed at 15 Hz Processed at 30 Hz One unique minification size per source Two unique minification sizes per source Figure 12 Example of Two Inputs at 4K 30 Hz on One Input Card Example 4 One 4K input at 30 Hz applied to one input card Two unique minification sizes for one source Four unique minification sizes for ...

Page 28: ...providing support for resolutions of 4K at 30 Hz and 2560x1600 at 60 Hz Each HDMI input and output card can process up to four 2048x1200 signals at 60 Hz On each input and output card connectors 2 and 4 can be configured to support up to 300 MHz This supports two 2560x1600 signals at 60 Hz or two 4096x2160 signals at 30 Hz NOTE If connector 2 on a card is configured to support 300 MHz signals conn...

Page 29: ...d material is not passed Each input can be set to enable or disable the support of HDCP signals If HDCP authorization is disabled the input does not negotiate with the source device and forces the source to transmit only unencrypted video Input rotation Sources that have their content pre rotated can be rotated within the Quantum Ultra to be displayed on standard landscape formatted displays This ...

Page 30: ...n at 30 Hz Two unique minifications for the four rotated 1080p sources can be shown at 15 Hz Processed at 15 Hz Processed at 30 Hz Processed at 60 Hz Figure 17 Example of Four Rotated 1080p Inputs 60 Hz on One Input Card Example 2 One rotated 1080p input at 60 Hz applied to one input card Two unique minification sizes for one source Four unique minification sizes for one source Processed at 30 Hz ...

Page 31: ...nuous EDID communication with all sources EDID Minder ensures that all sources power up properly and maintain their video outputs whether or not they are actively displayed on Quantum Ultra outputs Each input on the HDMI input cards has the option to set the EDID to be provided to the connected source device The preferred resolution found in custom EDID files is parsed and the resolution and refre...

Page 32: ...per port Installing more IN SMD 100 cards in the chassis increases the total number of streams that can simultaneously be decoded Hundreds of IP stream definitions can be viewed simultaneously on an output depending on the number of IN SMD 100 cards installed Ethernet port configuration Each of the two Ethernet connectors can be configured individually to either reside on the same subnet or suppor...

Page 33: ...EG2 Transport stream including ts m2ts and m2t file extensions container format File formats MPEG2 TS MPEG 2 part 1 or ISO IEC 13818 1 or ITU T Rec H 222 0 MP4 including mp4 and m4v file extensions not case sensitive Video codecs MPEG4 part 2 SP 10 Mbps MPEG4 part 2 ASP 10 Mbps MPEG4 part 10 AVC H 264 BP MP HiP up to level 4 2 62 5 Mbps 1 sec JPEG over RTP Protocols The IN SMD 100 supports the fol...

Page 34: ...Protocol combinations supported from Extron SME 100 and future Extron streaming products UDP TS Single program MPEG 2 transport stream SPTS unicast or multicast Unicast RTP Native elementary audio and video streams Single program MPEG 2 transport stream SPTS RTP TS Multicast RTP over UDP Native elementary audio and video streams Single program MPEG 2 transport stream SPTS RTP TS Unicast RTP over R...

Page 35: ...onnectors labeled OUT and up to four compatible Extron DTP receivers XTP matrix switcher inputs or third party HDBaseT enabled sink devices 2 TP mode switch This three position switch enables you to select between the following twisted pair output modes DTP mode Passes video signals and allows bidirectional RS 232 and IR control between the DTP output card and DTP receivers via the OVER TP control...

Page 36: ...s important The ideal length is 3 16 inch 5 mm 4 DTP POWER connector Connect a 12 V 4 A power supply such as the Extron PS 124 to this 2 pole captive screw connector to provide power to receivers connected to any or all of the DTP output connectors on the card The connected receivers must be classified as Powerable Endpoints PEP Output resolutions Outputs 1 and 3 These two outputs generate resolut...

Page 37: ...All All All 1080p All All All All All All All All 2048x1080 All All All All All All All All 2048x1200 All 2048x1536 2 4 2560x1080 2 4 2560x1440 2 4 2560x1600 2 4 3840x2160 2 4 2 4 2 4 2 4 2 4 3840x2400 2 4 4096x2160 2 4 2 4 2 4 2 4 2 4 3840x2160 C All All All All All 2 4 2 4 2 4 4096x2160 C All All All All All 2 4 2 4 2 4 3840x2160 Q All All All All All All All All 3840x2400 Q All 4096x2160 Q All ...

Page 38: ...ne bus Contact an Extron representative for assistance Output grouping and canvases The VCS program provides screen workspaces called canvases or output groups on which to design the videowall Figure 26 Canvas Example A canvas contains a grid diagram in which each cell shows the following information about a display on the videowall 1 1 1 2 2 2 3 3 3 5 5 5 4 4 4 Figure 27 Canvas Cell Contents Exam...

Page 39: ...128 window presets see the Quantum Ultra Help File included with VCS to set up these presets Multiple canvases Quantum Ultra 610 and 305 Only For a Quantum Ultra 610 or 305 the videowall project can contain up to 10 canvases Each canvas can contain connectors on any output board on any Quantum Ultra chassis and multiple canvases can be defined on a single output card Canvas 2 1080p Rotated 90 Canv...

Page 40: ...detection of a valid CEA extension header in the second block of EDID data HDCP mode Using VCS you can select the HDCP mode which specifies whether the Quantum Ultra encrypts source content The Quantum Ultra can be set to always encrypt HDMI data to never encrypt Off option or to not encrypt after attempting unsuccessfully to exchange keys with the target display for 1 minute see the VCS Help File...

Page 41: ...example 64 windows have been assigned to output channel connector 1 1 No additional windows are available for output channels 1 2 1 3 and 1 4 Additional windows can be assigned to other cards 1 8 64 Output Channel 1 1 Windows 1 through 64 all available windows Figure 31 Example of All Available Windows Assigned to One Output Channel Example 2 All Source Windows distributed evenly among all four ou...

Page 42: ...d 3 disabled Example 3 Two 4K column outputs at 30 Hz Example 4 One 4K column output at 60 Hz channels 1 and 3 disabled Example 5 One 4K quad output at 60 Hz Figure 33 Maximum Number of Output Signals Per Output Card at Different Resolutions and Refresh Rates Output Rotation If the displays in the videowall are installed in a portrait orientation the output signal from the Quantum Ultra can be rot...

Page 43: ...ion When setting up the videowall you can select test patterns via VCS that help you define the following adjustments Edge blending compensation Quantum Ultra 610 and 305 only In certain situations it may be desirable to create an overlap of video between adjacent displays This overlap melds the two images from two separate outputs into a single image and prevents a visible separation line between...

Page 44: ...ltra chassis However you can use SIS to reset the IP address of LAN Port A from the default 192 168 254 254 without interacting directly with the embedded operating system interface LAN port B is not accessible via SIS but can be configured via VCS or the embedded operating system After the system is configured with the desired wall layout and window presets the Quantum Ultra can be controlled dir...

Page 45: ...utomatically assigned to the DTP outputs and are numbered sequentially starting with 2001 Captive screw insertion A control signal applied to an RS 232 captive screw port is tied directly to the associated TP port You must physically connect a cable attached to the captive screw connector where a control signal is to be inserted see Captive Screw Signal Insertion on the next page Ethernet to RS 23...

Page 46: ...Tx Rx G Tx Rx G Tx Rx G RTSCTS S G S G S G S G 5 6 7 8 5 6 7 8 SWITCHED 12 VDC 40W MAX TOTAL 3 4 COM eBUS FLEX I O RELAYS IR SERIAL 12 VDC AV LAN LAN Control Processor DTP HDMI 330 Rx OVER DTP RS 232 IR Tx Rx Tx Rx G L R POWER 12V 0 7A MAX AUDIO SIG LINK DTP IN OUTPUTS AV LAN Figure 37 Typical Ethernet to RS 232 Insertion to an Output Endpoint Captive Screw Signal Insertion Figure 38 on the next p...

Page 47: ... 7 5 6 8 S G S G S G S G Tx Rx G Tx Rx G Tx Rx G Tx Rx G RTSCTS 1 2 1 2 3 4 1 2 3 4 3 2 1 4 G Tx Rx G Tx Rx G Tx Rx G Tx Rx G RTSCTS S G S G S G S G 5 6 7 8 5 6 7 8 SWITCHED 12 VDC 40W MAX TOTAL 3 4 COM eBUS FLEX I O RELAYS IR SERIAL 12 VDC AV LAN LAN RS 232 or IR Insertion Quantum Ultra Control Processor OUTPUTS OUTPUTS DTP HDMI 330 Rx RS 232 or IR Rear Panel Front Panel DTP HDMI 330 Rx OVER DTP ...

Page 48: ...Updating Firmware Modifying Network Settings from the Control Panel Resetting the Device from the Control Panel Service Mode Disabling and Enabling Write Protection Shutting Down the Device Starting the Control Panel To access the Quantum Ultra Control Panel 1 Connect a USB keyboard and mouse to the USB system connectors on the rear panel see figure 39 You can also connect a USB flash drive to a U...

Page 49: ...n The Quantum Ultra Control Panel main window opens on the monitor in front of a background image of the Quantum Ultra From this window you can access all common tasks NOTE If the Control Panel window is closed press Ctrl F2 to reopen it Figure 40 The Quantum Ultra Control Panel Main Window 4 The Quantum Ultra Control Panel window contains eight buttons that let you access the setup and management...

Page 50: ...add images to the videowall project NOTE This function is not available on the Quantum Ultra Connect models Update Password 2 Enables you to update the hardware password to access the Quantum Ultra Control Panel Updating the Password on page 44 Update Firmware 3 Provides options to install new firmware or roll back to a previous version see Updating Firmware on page 45 Network Settings 4 Displays ...

Page 51: ...ile for instructions The Quantum Ultra supports bmp jpg tif and png image file types To upload image files to the Quantum Ultra hard drive 1 Connect the external USB drive containing the images to one of the rear panel System USB ports 2 On the Quantum Ultra Control Panel window click Add Picture Files 3 In the directory window that opens navigate to the USB flash drive containing the pictures In ...

Page 52: ...r use in configuration see the VCS Help File for more information Updating the Password To change the password to access the operating system 1 Click the Update Password button on the Control Panel window see figure 41 2 on page 42 The unit may restart to disable write protection before proceeding with the next step 2 On the Change Password window enter in the appropriate fields The current passwo...

Page 53: ...word to take effect Figure 45 Password Reboot Prompt 4 Click OK to reboot Updating Firmware If it becomes necessary to update the firmware on your Quantum Ultra you can obtain new firmware at www extron com and upload it to the unit Downloading a Firmware File 1 On the Extron website hover the mouse pointer over the Download tab see figure 46 1 then click the Firmware link 2 in the Downloads colum...

Page 54: ... 5 Follow the instructions on the rest of the download screens to save the executable firmware file to your computer Note the folder to which the file was saved 6 Locate the downloaded executable file on your computer and open it NOTE When downloaded from the Extron website by default the firmware is placed in a folder at C Program Files x86 Extron Firmware Quantum Ultra 7 Follow the instructions ...

Page 55: ...anel NOTE A portable CD DVD or Blu Ray drive can be used but cannot be powered by the USB connection to the Quantum Ultra 3 On the Control Panel window click the Service Mode button see figure 41 6 on page 42 4 Copy the firmware file from the USB drive to the root directory of the D drive 5 On the Control Panel window click the Update Firmware button 3 6 On the Firmware Options screen click Upgrad...

Page 56: ...pen The Quantum Ultra firmware file must have a gpg extension Figure 50 Selecting the Firmware File on the D Drive 9 On the Firmware update screen click Install see figure 51 1 The unit may restart to disable write protection before proceeding with the next step Figure 51 Click Install on the Firmware Update Screen ...

Page 57: ...reen lets you know approximately how much time remains for the installation Figure 52 Installation Progress Screen When the installation is completed Success appears in the upper left corner of the screen A prompt appears telling you to restart the Quantum Ultra 11 Click OK Figure 53 Restart Prompt after Firmware Update ATTENTION Wait until the opening screen appears before performing any other op...

Page 58: ...ure 54 1 Only letters numbers and the hyphen can be used in this name NOTES The device name must start with a letter All letters in the Device Name field are displayed in uppercase By default the device name is QU610 followed by the last three hex pairs of MAC address 3 Select the tab for the LAN port to configure LAN A or LAN B 2 4 Either Select the Use DHCP checkbox 3 to automatically assign all...

Page 59: ...ou that the unit will restart in 5 seconds Figure 55 Restart Message Window 7 Click OK on the prompt to close it The unit restarts applying your new settings Resetting the Device from the Control Panel To reset the Quantum Ultra unit see figure 56 1 Click the Reset Device button on the Control Panel see figure 41 5 on page 42 Figure 56 Reset Device Window ...

Page 60: ...ault image files are restored NOTE The factory configured passwords for all accounts on this device have been set to the device serial number In the event of an absolute system reset the passwords convert to the default which is extron 3 Click the Reset button see figure 56 1 The following prompt appears Figure 57 Reset Confirmation Prompt 4 Click OK The unit reboots and resets Service Mode In ser...

Page 61: ...e Protection Figure 60 Write Protection Disabled To enable write protection 1 Click the red Enable Write Protection button The following prompt appears Figure 61 Restart Prompt for Enabling Write Protection 2 Click OK The unit reboots and Write Protection is enabled Shutting Down the Device If required use one of the following methods to shut down the Quantum Ultra When a keyboard mouse and monito...

Page 62: ...tra Videowall Processing System Operation 54 To perform an optional orderly shutdown 1 Click Shut down A confirmation prompt appears Figure 62 Shutdown Confirmation Prompt 2 Click OK The Quantum Ultra shuts down ...

Page 63: ... available at www extron com see the DataViewer Help file to use this program The RS 232 port uses a protocol of 9600 baud 8 data bits 1 stop bit no parity and no flow control SIS commands consist of one or more characters per field No special characters are required to begin or end a command sequence When the Quantum Ultra determines that a command is valid it executes the command and sends a res...

Page 64: ...ature Sent when an overheating event occurs FAILED Temperature Sent when an overheating event occurs for the internal ambient temperature FAILED Temperature 1 Sent when an overheating event occurs for the SBC controller FAILED Temperature 2 Sent when an overheating event occurs for the I O cards Reconfig X Signal change detected on input X Error Codes When the Quantum Ultra receives a valid comman...

Page 65: ...pts indicate the error message returned if the command is entered incorrectly or with invalid parameters see Error Codes on the previous page NOTE If the unit does not support or recognize an entered command it may not respond to the command in any way X Input selection 1 through 9999 assigned by VCS Response is four digits with leading zeros 0 window with no source 1 999 Physical video connection...

Page 66: ...hout a name are assigned the default name Input nnnn based on the source number assigned by the firmware X1 Horizontal and vertical position Limits depend on input or output resolutions Response is six digits with a leading or and padded with zeros example 000175 X1 Horizontal and vertical size Limits depend on input or output resolutions Response is six digits padded with zeros example 000175 X2 ...

Page 67: ...value for text string or text background 0 255 X8 Text size in points 8 through 251 X8 Input resolution support 0 Up to 165 MHz 1 Up to 300 MHz IP setup symbol definitions X11 Firmware version number listed to two decimal places X11 Unit name Text string of up to 15 characters A Z 0 9 and hyphen or minus sign No blank or space characters are permitted No distinction is made between upper and lower...

Page 68: ...in responses for setting a value For example Command E P X X WNDW Response Wndw P X X X7 tagged or X7 untagged X13 Password Length is 1 128 characters All human readable characters permitted except and space characters The password cannot be a single space Passwords are case sensitive A user password cannot be assigned if no administrative password exists An E14 error code is returned If the admin...

Page 69: ...ut Name NOTE To clear an input name enter a single space for X1 This resets the input name to the default Write name E X X1 NI Nmi X X1 Set name X1 for input X NOTE Each input name must be unique If you enter a name that already exists the system returns an E13 error response View name E X NI X1 In verbose modes 2 and 3 Nmi X X1 Input Resolution Support NOTES If 300 MHz support is enabled for an i...

Page 70: ...ue 153 View text color values E C X TEXT X8 X8 X8 In verbose modes 2 and 3 Text C X X8 X8 X8 View the RGB text color values X8 for input X Set text background color values E K X X8 X8 X8 TEXT Text K X X8 X8 X8 Define the R G and B values for custom text background color X8 for input X View text background color values E K X TEXT X8 X8 X8 In verbose modes 2 and 3 Text K X X8 X8 X8 View the RGB text...

Page 71: ...ll other windows on canvas X Send backward E P X X 1 WNDW Wndw P X X 1 Move window X back one layer on canvas X Bring forward E P X X 2 WNDW Wndw P X X 2 Move window X forward one layer on canvas X Bring to front E P X X 3 WNDW Wndw P X X 3 Place window X in front of all other windows on canvas X View window priority E P X X WNDW X7 In verbose modes 2 and 3 Wndw P X X X7 View the priority X7 of wi...

Page 72: ... horizontal center position X1 of window X on canvas X Vertical Shift Window Specific value E W X X X1 VCTR Vctr W X X X1 Shift the vertical center of window X on canvas X vertically to X1 Increment value E W X X VCTR Vctr W X X X1 Shift the vertical center of window X on canvas X down by one line Decrement value E W X X VCTR Vctr W X X X1 Shift the vertical center of window X on canvas X up by on...

Page 73: ...ase vertical size E W X X VSIZ Vsiz W X X X1 Decrease the vertical size of window X on canvas X by one line View E W X X VSIZ X1 In verbose modes 2 and 3 Vsiz W X X X1 View vertical size X1 of window X on canvas X Compound Window Position and Size Specific value E X X X1 X1 X1 X1 XWIN Xwin X X X1 X1 X1 X1 Set the horizontal and vertical position X1 and horizontal and vertical size X1 for window X ...

Page 74: ...reset command is a comma Recall preset 2 X X X2 2 Rpr X X X2 Recall input preset X2 to canvas X window X Save preset 2 X X X2 2 Spr X X X2 Save input preset X2 for canvas X window X Delete preset E X 2 X2 PRST Prst X 2 X2 Clear input preset X2 and set its name to unassigned Window Border Styles Set border style E B X X X7 WNDW Wndw B X X X7 Set the border style to X7 View border style E B X X WNDW...

Page 75: ...er mode default Power save on E 1 PSAV Psav 1 The unit enters low power state that can be exited only via the Power Save Off command or a power cycle View power save status E PSAV X6 In verbose modes 2 and 3 Psav X6 View current power save status X6 KEY X Input number 0 through 9999 assigned by the VCS program Response is four digits with leading zeros 0 Window without source 1 999 Physical video ...

Page 76: ...nfiguration and picture files remain untouched Absolute system reset but retain IP settings E ZY Zpy Set all device settings to factory defaults except the IP address subnet mask gateway address DHCP and port mapping The project file is deleted the picture folder is reset to default images and the unit is rebooted to commit and clear video outputs The IP configuration remains untouched Absolute sy...

Page 77: ...ernal controller SBC in degrees Celsius View I O card temperature E 22STAT X1 In verbose modes 2 and 3 212tat X1 View temperature X1 of the hottest input or output card KEY X Input number 0 through 9999 assigned by the VCS program Response is four digits with leading zeros 0 Window without source 1 999 Physical video connections on all chassis in the system 1000 9999 VNC image text and clock sourc...

Page 78: ...Mobile Software Connection 79 2576 01 In verbose modes 2 and 3 ElicL Express Mobile Software Connection 79 2576 01 Display the name of the LinkLicense installed on the unit NOTE If no license is installed the response is two carriage returns Verbose Mode Set verbose mode E X12 CV Vrb X12 Set the verbose mode View verbose mode E CV X12 In verbose modes 2 and 3 Vrb X12 View current verbose mode X12 ...

Page 79: ... CG commands you must enter the network reboot command E 1BOOT for the command to take effect This is not required if you use the CISG command Set DHCP to On24 E 1DH Idh 1 Enable Dynamic Host Configuration Protocol DHCP to enable automatic assigning of IP addresses Set DHCP to Off24 E 0DH Idh 0 Disable DHCP automatic IP address assignment View DHCP mode E DH X1 In verbose modes 2 and 3 Idh X1 View...

Page 80: ... X17 The response also includes current gateway address X11 Set LAN IP address subnet mask and gateway address24 E X17 X11 X17 X11 CISG Cisg X17 X11 X17 X11 Set IP address to X11 for LAN X17 subnet mask prefix X17 and gateway address X11 View all addresses E X17 CISG X11 X17 X11 In verbose modes 2 and 3 Cisg X17 X11 X17 X11 View IP address X11 subnet mask prefix X17 and gateway address X11 at one ...

Page 81: ...rd is also removed View project administrator password24 E CA In verbose modes 2 and 3 Ipa The actual password is not displayed Four asterisks are returned instead If there is no password is omitted from the response Set project user password14 24 E X13 CU Ipu Set user password X13 for the unit Passwords are case sensitive NOTE A user password cannot be set unless an administrator password has bee...

Page 82: ... and dropping sources onto a virtual representation of the videowall Offline configuration allows for videowall configuration files to be created when the Quantum Ultra is temporarily unavailable Downloading VCS from the Website To use the Videowall Configuration Software download the latest version of the program from the Extron web page and install it on the PC that will be connected to the Quan...

Page 83: ...of the name 4 On the login page that appears next fill in the required information to log into the www extron com website if you need an ID number see your Extron representative 5 Follow the instructions on the subsequent screens to complete the software program installation By default the installation places the program files at C Program Files x86 Extron Extron VCS If there is not already an Ext...

Page 84: ...nfiguration Software The Start screen is displayed see figure 66 Figure 66 VCS New Project Screen 2 Select the radio button for your Quantum Ultra device Quantum Ultra 305 610 or Quantum Ultra Connect 84 128 see figure 66 1 NOTE You cannot proceed without selecting a device type 3 Click the Create button 2 VCS searches for devices that are connected to the network and are the type of device select...

Page 85: ... the desired network adapter to use to connect to the Quantum Ultra chassis If no network adapters appear on the screen select the Show All Network Adapters checkbox see figure 68 1 Figure 68 Network Adapter Screen c Click OK to confirm your selection the Network Adapter screen closes 5 On the Connection screen locate your Quantum Ultra on the list and click the Add to System button at the left of...

Page 86: ...device as needed a In the Select Device s to Add panel click the Edit button see figure 71 1 Figure 71 Editing a Device IP Address b The Communication Settings dialog box opens In this window enter a new IP address and edit other IP settings as desired To enable Dynamic Host Configuration Protocol DHCP select the DHCP checkbox When this box is selected an available IP address is assigned automatic...

Page 87: ... are performed from the front panel The following topics are discussed in this section Front Panel Quantum Ultra 610 Replacing Input and Output Cards Replacing a Power Supply Quantum Ultra 610 Replacing the Power Supply Front Fan Quantum Ultra 610 Replacing a Disk Drive Quantum Ultra 610 Replacing the System Board Computer SBC Assembly Quantum Ultra 610 Front Panel Quantum Ultra 610 Accessing the ...

Page 88: ...ile the system is powered on To replace the SBC and drives the system must be powered off The items that may need to be replaced at some time during the lifetime of the Quantum Ultra 610 are accessed via the front panel Most of these items are held in place by thumbscrews ATTENTION Thumbscrews should be tightened with a screwdriver after both initial installation and subsequent access to the panel...

Page 89: ... that provides power to the Quantum Ultra This power supply can be replaced if necessary without powering off the system hot swappable see Replacing the Primary Power Supply on page 84 C Redundant power supply see figure 75 C Quantum Ultra 610 only A secondary or backup power supply that can continue to power the Quantum Ultra 610 if the primary supply fails This power supply can also be replaced ...

Page 90: ...cards You would need to order two more output cards and remove one input card When designing your configuration keep in mind the following restrictions There must be at least one input and one output card installed All the input cards must be installed in card slots above the output cards Do not intersperse input cards with output cards see Card Locations Quantum Ultra 610 and 305 on page 17 To re...

Page 91: ...th its side edges in the card guides Press the card firmly into place so that its outside edge is flush with the rear panel of the chassis Slide the card in between the side guides Guide Figure 76 Input or Output Card Guides NOTE The card is not completely in place until you hear or feel it snap into the connector at the end of the card If you do not feel it snap into position press on it more fir...

Page 92: ...Ultra 610 The Quantum Ultra 610 has a primary and a redundant power supply unit PSU to ensure continued uninterrupted operation if a power supply should fail However if a power supply does fail you should replace it at your earliest convenience The power supplies are hot swappable that is one can be replaced while the unit is operating and the other power supply is supplying power Replacing the Pr...

Page 93: ...fter both initial installation and subsequent access to the panel Les vis doivent être serrées avec un tournevis après la première installation et l accès postérieur au panneau NOTE The thumbscrews cannot be removed completely from the plates Turn the lever to unlock Loosen the thumbscrews Take off the panel 1 3 3 3 2 Figure 78 Unfastening the Power Supply 2 Remove the cover panel 2 3 Rotate the l...

Page 94: ...ble see figure 79 1 Slide the power supply unit to the right Slide the unit out 1 1 2 2 Figure 79 Rotating the Latch and Sliding the Power Supply to the Right and Out 5 Lift the power supply up slightly and slide it toward you out of the chassis 2 6 Slide the new power supply into the empty slot vacated by the old power supply until its back panel is flat against the back wall of the power supply ...

Page 95: ...ply is in place its front panel is flush with the front panel of the other power supply If the new power supply is not even with the other one slide the new one out again and lift it up slightly as you slide it in again until it touches the back of the compartment 7 When the power supply is in position slide it to the left as far as you can without forcing it 8 Ensure that the round end of the loc...

Page 96: ...top primary PSU If the lower redundant power supply fails instead you must replace the front and back metal plates of the new PSU with those of the failed redundant power supply 1 Perform steps 1 through 5 of the primary power supply replacement procedure starting on page 83 to remove the redundant power supply from the chassis 2 Remove the front plate containing the latch handle and thumbscrews f...

Page 97: ...orm steps 6 through 10 of the primary power supply replacement procedure beginning on page 84 Replacing the Power Supply Front Fan Quantum Ultra 610 The largest front fan cools the power supplies If this power supply fan fails you can order a new one from www extron com and replace it as described in this section This fan is hot swappable that is it can be replaced while the Quantum Ultra is opera...

Page 98: ...nnot be removed completely ATTENTION Thumbscrews should be tightened with a screwdriver after both initial installation and subsequent access to the panel Les vis doivent être serrées avec un tournevis après la première installation et l accès postérieur au panneau 3 Disconnect the small fan cables 2 Fan Cables 1 Loosen the thumbscrew 2 Disconnect the cables Figure 85 Detaching the Front Fan ...

Page 99: ...0 Only 91 4 Slide the fan out Figure 86 Sliding the Front Fan Out of the Chassis 5 The replacement fan has two tabs on the back see figure 87 These tabs fit into two slots in the back of the fan compartment of the chassis see figure 88 Tabs Figure 87 Tabs on the Front Fan ...

Page 100: ... tabs Figure 88 Slots for Tabs in the Back of the Fan Compartment 6 Slide the fan straight back into the chassis until the tabs are inserted into the slots see figure 89 1 Ensure that the ends of both cables are not trapped behind or under the fan and are accessible from the front 1 1 1 Figure 89 Inserting the Replacement Fan 7 When the fan unit is in place use a screwdriver to tighten the thumbsc...

Page 101: ...es are NOT hot swappable and cannot be replaced while the unit is operating Always power off the Quantum Ultra before removing a drive Ces disques NE sont PAS interchangeables à chaud et il est impossible de les changer durant le fonctionnement de l unité Mettez toujours hors tension le Quantum Ultra avant de retirer un disque To replace a disk drive NOTE Before replacing a disk drive confirm you ...

Page 102: ...ving the Disk Drive ATTENTION Thumbscrews should be tightened with a screwdriver after both initial installation and subsequent access to the panel Les vis doivent être serrées avec un tournevis après la première installation et l accès postérieur au panneau 3 Grasp the thumbscrew firmly and pull the drive straight toward you until it is free 2 ...

Page 103: ... pins on the back edge of the drive 2 insert into the receptacles on the board at the back of the compartment 3 6 Use a screwdriver to tighten the thumbscrew and secure the drive in place 7 Power the system back on New firmware is automatically installed before you are able to proceed 8 After the firmware is successfully loaded reset the Quantum Ultra 610 using the Control Panel Select the Reset A...

Page 104: ...t impossible de le changer durant le fonctionnement de l unité Mettez toujours hors tension le Quantum Ultra avant de retirer l ensemble SBC Removing the SBC Assembly 1 Shut down the unit and disconnect the power 2 Remove the two hard drives from the SBC assembly and set them aside They are used with the new assembly see Replacing a Disk Drive Quantum Ultra 610 on page 93 NOTE It is not necessary ...

Page 105: ...removed completely ATTENTION Thumbscrews should be tightened with a screwdriver after both initial installation and subsequent access to the panel Les vis doivent être serrées avec un tournevis après la première installation et l accès postérieur au panneau 5 Pull the handle on the SBC 2 toward you until the assembly is free of the chassis Loosen the thumbscrews 2 1 1 1 1 2 2 Figure 94 Removing th...

Page 106: ... the SBC board are plugged into their receptacles on the chassis NOTE The SBC assembly is not completely in place until you hear or feel it snap If you do not feel it snap into position press on it more firmly until you do 3 Use a screwdriver to tighten the right and left thumbscrews on the SBC assembly 4 Attach the lower fan cable to the 3 pin connector in the right front corner of the SBC see fi...

Page 107: ...ng our products All Extron products can be safely cleaned with 70 concentration or higher Isopropyl Alcohol Disinfectant cleaners that Are non ammonium based for example contains no ammonium chloride Contain 2 or less sodium hypochlorite for example 2 bleach 98 water Regardless of the device it is important to follow these general guidelines when cleaning 1 If possible unplug the device 2 Spray th...

Page 108: ...If the equipment is installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Therefore consider installing the equipment in an environment compatible with the maximum ambient temperature TMA of 95 ºF 35 ºC Reduced air flow Install the equipment in the rack so that the amount of air flow required for safe operation ...

Page 109: ... rack Do not stand other units directly on top of the processor when it is rack mounted because this can overload the mountings N installez pas d autres produits directement au dessus du processeur lorsque celui ci est monté en rack cela risquerait de surcharger les éléments de montage Ventilation Ensure that sufficient airflow is provided to satisfy the ventilation requirements of all items of eq...

Page 110: ...D AN T PO WE R FR ON T FA NS RE AR FA NS STA TU S Figure 96 Rack Mounting the Quantum Ultra 610 ATTENTION Because of the weight of the Quantum Ultra processor you must provide additional support for the unit from the back Compte tenu du poids du processeur Quantum Ultra vous devez fournir plus de capacités de support à l arrière de l unité ...

Page 111: ...rica 3rd Floor South Tower 160 Jan Smuts Avenue Rosebank 2196 South Africa This Limited Warranty does not apply if the fault has been caused by misuse improper handling care electrical or mechanical abuse abnormal operating conditions or if modifications were made to the product that were not authorized by Extron NOTE If a product is defective please call Extron and ask for an Application Engineer...

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