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Warranty terms
The following terms describing the
preconditions for and scope of our warranty,
do not infringe the warranty rights of the
ultimate buyer.
Our warranty for this appliance is granted
under the following terms:
As a buyer of an Exquisit appliance you have a
manufacturer's warranty
(2 years from date of purchase).
During this warranty period, you can make
your warranty claims directly on the
manufacturer’s Se
rvice platform at
www.ggv-service.de.
If an additional warranty is concluded between
you and your dealer, all claims against the
manufacturer will become void after the end
of the 24-
month manufacturer’s warranty. In
this case, please contact your dealer directly.
Warranty period
The warranty period is 24 months from the
date of purchase (proof of purchase must be
presented). During the first 6 months, After
Sales Service will fix defects in the appliance
free of charge, on condition that the appliance
is accessible for repairs without any great
effort. During the following 18 months, the
buyer is obliged to prove that the defect
already existed at the time of delivery.
In the case of commercial use (e.g. in hotels,
canteens) or joint use by several households,
the warranty period is 12 months from the
date of purchase (proof of purchase must be
presented). During the first 6 months, After
Sales Service will fix defects in the appliance
free of charge, on condition that the appliance
is accessible for repairs without any great
effort. During the following 6 months, the
buyer is obliged to prove that the defect
already existed at the time of delivery.
The claim under warranty does not prolong
the warranty period for either the appliance or
for newly installed parts.
Scope of the defect remedy
Within the periods indicated, we will remedy
all defects in the appliance that are
demonstrably attributable to poor
workmanship or material flaws. Replaced
parts become our property.
The warranty does not cover:
Normal wear and tear, intentional or negligent
damage, damage caused by non-compliance
with the operating instructions, improper set-
up or installation or by connection to incorrect
mains voltage, damage due to chemical or
electrothermal effects or due to other
abnormal environmental conditions, glass,
paint or enamel damage and possible colour
differences as well as defective bulbs.
Defects in the appliance resulting from
transport damage are also not covered. We
also do not provide any services if - without
our special written approval - work has been
carried out on the appliance by unauthorised
persons or parts of third-party origin have
been used. This limitation shall not apply to
faultless work carried out by a qualified
person using our original parts to adapt the
appliance to the technical safety regulations of
another EU member state.
Scope
Our warranty applies to appliances purchased
and in operation in the Federal Republic of
Germany or Austria.
In the case of complaints about defective
appliances, the sender's and recipient's
addresses must be in the Federal Republic of
Germany or Austria.
For appliances purchased and operated in
other European countries, the warranty
conditions of the seller apply.
For repairs outside the warranty
period:
•
If an appliance is repaired, the repair
invoices are payable immediately
without deduction.
