33
X-Cite® XYLIS User Guide
035-00683R Rev1
10.2
Returning equipment to Excelitas
1.
Please make a note of the problem encountered, the steps followed to isolate the problem and
the result of any trouble shooting steps taken.
2.
Contact the nearest Excelitas Service Center to obtain a Return Material Authorization (RMA)
number. For your convenience, RMA numbers can also be requested on-line at:
3.
Follow shipping instructions provided by the service technician. The unit should be returned in
its original packaging if possible.
11
Contact Information
11.1
General
Excelitas Canada Inc.
Tel: (905) 821-2600
Fax: (905) 821-2055
Toll Free: 1-800-668-8752 (USA and Canada)
http://www.excelitas.com/x-cite
11.2
Technical Support and Service
For Technical Support and Service specific to Excelitas UV & Microscopy products:
(905) 821-2600, option 3
1-800-668-8752, option 3 (USA and Canada)
11.3
Accessories and Replacement Parts
Replacement parts and accessories can be purchased directly from Excelitas. For ordering and pricing
information contact the inside sales department at:
(905) 821-2600
1-800-668-8752 (USA and Canada)
