Installing the Stretch encoder card with Milestone XProtect®
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SATA power cable and make sure it is plugged into the card (board models VRC7016X and VRC7032
require a SATA power cable connected to operate correctly). Also check to see whether the card is
properly seated into the PCIe slot If the board’s LED are OFF and the SATA power cable is
connected (when it applies) please contact your milestone support.
8.
If the digitally signed Stretch PCIe driver does not install properly, check to see whether the correct
driver type and version were used. Make sure that the proper 32- or 64-bit Windows driver was
installed. Make sure to uncheck the Check Subfolders option when installing. Sometimes it is
necessary to restart Windows to get the driver to start properly after installation.
9.
If the digitally signed Stretch PCIe driver does not function properly with the Milestone application:
check to see whether the correct driver version was used. Refer to table above.
10.
If the Stretch card is disabled in the Windows Device Manager and then again enabled it might
cause the card to lock up on some machines. If this happens please reboot the computer and
everything will be working again.
11.
Using more than one Stretch card in a single server is supported beginning in Device Pack 6.9
12.
Beginning in Device Pack 6.9, Windows User Account Control (UAC) must be disabled. If UAC is left
enabled, the Stretch card will not function correctly.
Technical Support
If you have followed this installation guide carefully and have gone through the troubleshooting solutions
and your board still does not work, please refer to your Milestone Support Team (please login under My
Milestone with your credentials and click on Partner Support)
When contacting your Milestone support team, please be sure to include the following data in your
request:
-
Milestone Software used and version
-
Stretch Add-in Card model used
-
Stretch Add-In Card Serial Number (you can find the serial number in a sticker on the PCB)
-
Version of the Stretch PCIe Driver used