Exar Stretch VRC7000 Series Page 2 Installer'S Manual Download | Manualshive

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Installing the Stretch encoder card with Milestone XProtect®

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Table of Contents

Introduction

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Target audience and white paper purpose

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Stretch Board Installation

..................................................................................................... 3

Stretch PCIe Driver Installation

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Adding the card to Milestone XProtect Software

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Troubleshooting

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Technical Support

.................................................................................................................. 7

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Summary of Contents for Stretch VRC7000 Series

Page 1: ...Installer s Guide Installing the Stretch encoder card with Milestone XProtect Milestone Systems Updated May 27 2014 ...

Page 2: ...ne XProtect Page 2 of 8 Table of Contents Introduction 3 Target audience and white paper purpose 3 Stretch Board Installation 3 Stretch PCIe Driver Installation 4 Adding the card to Milestone XProtect Software 5 Troubleshooting 6 Technical Support 7 ...

Page 3: ...PCIe card the Milestone developed driver for this card Milestone XProtect and a preconfigured workstation However this guide does not explain how to preconfigure a workstation as it depends on a workstation neither does it explain how to install Milestone XProtect as this information is available on the download section of the Milestone website The guide assumes the reader has a general understand...

Page 4: ...nstall the digitally signed PCIe driver for your add in cards use the following steps NOTE In the Found New Hardware Wizard multiple sequences of steps are possible when installing the digitally signed PCIe driver For example checking a box to include sub folders may result in selecting the wrong driver to install in certain situations To minimize chances of making such mistakes follow these steps...

Page 5: ...ton NOTE If a Hardware Installation warning dialog appears click the Continue Anyway button You can ignore the Windows Logo testing warning message 4 In the Found New Hardware Wizard click the Finish button to complete installation of the PCIe driver IMPORTANT Each version of Milestone Device Pack corresponds to a certain version of the Stretch Driver It is very important that you always install t...

Page 6: ...procedure only one application can work with the device at a time This is not an issue for XProtect Corporate but for the other XProtect products this means that whenever the Management Application accesses the device the Recording Server service loses its connection to the device and whenever the Camera Settings dialog is accessing the device neither the Management Application nor the Recording S...

Page 7: ... the correct driver version was used Refer to table above 10 If the Stretch card is disabled in the Windows Device Manager and then again enabled it might cause the card to lock up on some machines If this happens please reboot the computer and everything will be working again 11 Using more than one Stretch card in a single server is supported beginning in Device Pack 6 9 12 Beginning in Device Pa...

Page 8: ...thousands of customer installations around the world With support for the widest choice in network hardware and integration with other systems XProtect provides best in class solutions to video enable organizations managing risks protecting people and assets optimizing processes and reducing costs Milestone software is sold through authorized and certified partners For more information visit www m...

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