14
TR
OUBLESHOO
TIN
G
If you experience difficulties with the appliance, please check the suggestions below
before contacting customer services on 01473 271272:
PROBLEM
POSSIBLE CAUSES
SOLUTIONS/TIPS
Make sure brush roll and
brush roll cover installed
correctly, clean brush roll
and debris channel
Loss of suction power
The sponge for pre-filter
is dirty
Clean the pre-filter
The dirty water tank has
picked up maximum
amount of dirty water and
has reached MAX line
Empty the dirty water then
reinstall the dirty water
tank
The debris channel or the
airway is blocked
Empty the dirty water then
reinstall the dirty water
tank
Brush malfunction
Brush cover is not latched
in place
Reinstall brush cover
The debris channel or the
airway is blocked
Remove blockages
Machine makes
unusual noises during
normal usage
Remove blockages
The dirty water tank
has picked upmaximum
amount of dirty water and
has reached MAX line
Machine won’t
charge
The external charger cord
not correctly plugged
Unplug the charger,
then plug again into the
machine and then into the
wall outlet
Machine won’t spray
The clean water tank may
be empty
Refill clean water tank
The clean water tank may
not be installed correctly
Install the clean water tank
correctly