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Eversense CGM User Guide
18. Troubleshooting
This section lists information about troubleshooting your Eversense CGM System and includes a list
of frequently asked questions (FAQs).
Smart Transmitter
Q: How do I turn my smart transmitter OFF?
A: Press and hold the smart transmitter power button
for 5 seconds. Release the button when the smart
transmitter begins to vibrate.
Q: How do I turn my smart transmitter ON?
A: Press and hold the smart transmitter power button
for 5 seconds. Release the button when the smart
transmitter begins to vibrate.
Q: How do I properly position the smart transmitter
over the sensor?
A: There are two ways to ensure proper positioning:
1. When using the adhesive patch to secure the smart
transmitter, make sure the power button symbol
and the LED are lined up in parallel with your arm.
2. Use the
PLACEMENT GUIDE
screen on the
app to confirm connection between the sensor and
the transmitter.
•
Tap
Placement Guide
.
•
Position the smart transmitter over the sensor so
that a connection is confirmed.
Q: My smart transmitter will not vibrate. Why?
A: If the smart transmitter does not vibrate, try the
following steps:
•
Check that the smart transmitter is connected to
your mobile device.
•
Check that the
Do Not Disturb
is disabled
by tapping
Menu
>
Settings
>
Sound
Settings.
•
Check that your smart transmitter has enough
battery power and charge if necessary.
If the smart transmitter still will not vibrate, contact
Customer Support or your local distributor for further
troubleshooting.
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