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W
i-F
i connection troubleshooting
Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following
requirements.
Wi-Fi Setup Requirements
RoboVac:
• RoboVac is fully charged and the main power switch on the side of RoboVac is turned
on.
• Wi-Fi status light flashes blue slowly.
Wi-Fi network:
• Use the correct password for your network.
• Do not use a VPN (Virtual Private Network) or Proxy Server.
• Your Wi-Fi router supports 802.11 b/g/n and IPv4 protocol.
• Your router is either 2.4GHz or a dual band router that is configured to support 2.4 GHz.
RoboVac does not support 5 GHz band.
- If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5 GHz
mixed network, switch to a 2.4 GHz network for Wi-Fi setup. You can switch
back once your setup is complete.
- When connecting to a hidden network, make sure that you have used the correct
network name, SSID (case sensitive), and that the wireless frequency is 2.4GHz.
- When using a network extender/repeater, make sure the network name (SSID)
and password are the same as your primary network.
- The firewall and port settings of your Wi-Fi router allow RoboVac to connect
with the Eufy servers.
• Network Security Requirement
- WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
- WEP EAP (Enterprise Authentication Protocol) is not supported.
• Wi-Fi Channels
- The FCC requires all wireless devices in the United States are operated on
wireless spectrum channels 1-11.
- Some countries outside North America can use spectrum channels above
channel 11. Refer to your local regulatory agency to determine which channels
are accessible.
- A future software release will support access to channels above 11 for users
outside North America. Until then, use channels 1-11.
If you cannot control RoboVac with your smartphone, find the solutions below to solve the
problem. If the problem persists, contact Eufy service centre for help.
W
i-Fi Status Light
Cause
Solution
Solid blue
RoboVac has connected to your
router, but without Internet
access.
• Check if your router has
connected to the Internet.
• Check with your Internet provider
to see if there is any Internet
connection problem.
Flashing blue quickly
RoboVac cannot connect to your
wireless router.
• Check if you have modiied your
network name and password.
• Reset Wi-Fi connection if
necessary. Refer to this section
“
Using Your RoboVac with
EufyHome App > Reset Wi-Fi
connection
”
Flashing blue slowly
Wi-Fi connection is reset or has
not been set up before.
• Set up Wi-Fi connection with
RoboVac. Refer to this section
“
Using Your RoboVac with
EufyHome App
”.
• Reset Wi-Fi connection if
necessary. Refer to the section
“
Using Your RoboVac with
EufyHome App > Reset Wi-Fi
connection
”.
Of
• RoboVac is turned of.
• RoboVac’s power level is low.
• RoboVac is in sleep mode.
• Charge RoboVac by attaching it
to the charging base. Make sure
the main power switch on the
side of RoboVac is turned on.
Specifications
Product Model
T2103
Input
19 V
0.6 A
Voltage
DC 14.8 V
Power Consumption
27 W
Battery Type
DC 14.8 V Li-ion 2600 mAh
Dust collector capacity
0.6 L
Cleaning Time
Max 100 mins
Charging Time
300 - 360 mins
Operating Frequency Range
2412 MHz - 2484 MHz
Max Radio-Frequency Power
2 W
Input
19 V
0.6 A
Output
19 V
0.6 A
