1
System Overview
19
If you have problems using your Emphasis Control System, please refer to your manuals
for additional information.
If you do not find the answer in a manual, please call your local dealer or ETC Technical
Services (see
Help from ETC Technical Services, page 3
.
Please have the following
information available before you call:
•
Console model and serial number (located on back panel)
•
Emphasis Server serial number (located inside the door on the front of the Server case)
•
Software version (see below)
•
Dimmer manufacturer and installation type
•
Moving light information (manufacturer, mode, data cable type)
•
Other components in your system (Unison, other consoles, etc.)
How do I find the software version?
Emphasis is actually a suite of software, all with different version numbers. In general, all
you need to provide to Technical Services is the suite version number.
To find the Emphasis Control System suite version number:
Step 1:
In the Emphasis Visualization
Help
menu, click
About Emphasis
. The About...
dialog box will open.
Step 2:
Find the Emphasis Visualization Version number at the top of the dialog box. The
suite version number is indicated in parentheses at the end of the full version
number.
To find the suite version number outside Emphasis Visualization:
Step 1:
Minimize Emphasis Visualization and right-click on
Start
menu on task bar and
click
Explore
. Alternatively, you can press
á
+E to launch Windows Explorer at
any time.
Step 2:
Right-click My Computer and click
Properties
.
Step 3:
Click the General tab. You will find the Windows version information as well as
the Emphasis system version. The Support Info button also displays the version
number, as well as the phone numbers for ETC Americas, ETC Europe and ETC
Asia.
N o t e :
You can also use the shortcut
á
+PAUSE/BREAK to view the System Properties.
Summary of Contents for Emphasis Lighting Control System
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