Ouzledale Foundry Co. Limited, Long Ing, Barnoldswick, Lancashire BB18 6BN
Tel: 01282 813235 Fax: 01282 816876 Email: [email protected] Website: http://www.esse.com
Model:
Serial Number:
INFORMATION FOR USE WHEN ORDERING SPARES:
01/06
GUARANTEE
CONDITIONS OF GUARANTEE
Your
esse
cooker is guaranteed against defects arising from faulty manufacture for two years, subject to the
following express conditions:
1. A suitably qualified person must install the cooker, and upon installation the details must be recorded on the
warranty card and registered with
esse
by returning the correctly completed card. The guarantee period
commences upon delivery of the cooker.
2. The cooker has been used for normal domestic purposes only, and in accordance with the manufacturer’s
instructions.
3. The cooker has not been serviced, maintained, repaired, taken apart, or tampered with by any person not
authorised by us.
4. An approved dealer or representative must undertake all service work under this guarantee.
5. Any cooker or defective part replaced shall become the Company’s property.
EXCLUSIONS
This guarantee does not cover:
• Damage or calls resulting from transportation, improper use or neglect.
• Parts deemed to be replaceable in the normal usage of the cooker. These parts are listed herewith: firebox linings,
loading door glass, door seals.
This guarantee is personal to the original purchaser and is non-transferable.
CUSTOMER CARE
In the event you should require spare parts, please order through your esse dealer.
Should you have cause for dissatisfaction with your cooker, you should contact your esse dealer who will, in most
instances, be able to offer you immediate assistance. You will be required to give the following details:
• Your name, address and postcode.
• Your telephone/contact details.
• Clear and concise details of the fault.
• Model and serial number of the cooker (found on the data plate behind lower right door).
• Purchase date (please note that a valid purchase receipt or guarantee documentation is required for in-guarantee
service calls).
We will then check that we have an accurately completed warranty card, if not then any work carried out may be charged.
The nature of the complaint will be assessed and either replacement parts for your dealer to fit, an engineer to
inspect & report, or an engineer to remedy will be arranged. For any home visits that may be required, an
appointment will be made for either morning or afternoon, Monday to Friday.
If the fault is not actually due to faulty workmanship but some other cause such as misuse or failure to install correctly,
a charge will be made to cover the cost of the visit and any new parts required, even during the warranty period.
t h e i r o n h e a r t
ESSE Cooking Stove
OPERATING & INSTALLATION INSTRUCTIONS
MODEL: EW/EWB
