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0455-0209 Rev C
Understanding Memory Keys
There are 11 subtypes associated with memory keys. Five of those 11 types are “BLF key”, which we’ll review first.
BLF Keys
Function description:
There are five subtypes of the one-touch BLF transfer method – New Call, Blind Transfer,
Attended Transfer, Conference and DTMF.
Each can be used to prompt the user of the state of the subscribed
extension. It can also perform a pickup when the subscribed number is ringing, which helps the user to monitor the
state of the subscribed extension
(idle, ringing, on a call)
. The user should enter the pick-up number for specific BLF
key to fulfill the pick-up operation.
Use method
:
The five subtypes associated with BLF are as follows:
•
BLF/NEW CALL
key:
o
When you are calling, you can press this key to initiate a new call to the subscribed user without
hanging up the previous call.
•
BLF/BXFER
key:
o
While idle, pressing this key will initiate a call to the subscribed user.
o
While on an active call, you can press the key to blind transfer the call to the subscribed user.
•
BLF/AXFER
key:
o
While idle, pressing this key will initiate a call to the subscribed user.
o
While on an active call, you can press the key to do a supervised transfer to the subscribed user.
•
BLF/Conference
key:
o
While idle, pressing this key will initiate a call to the subscribed user.
o
While on an active call, you can press the key to initiate a conference with the subscribed user.
•
BLF/DTMF
key:
o
While idle, pressing this key will initiate a call to the subscribed user.
o
While on an active call, you can press the key to send DTMF digits to the system.
LED Status
Description
Solid Green
Press the key to call the subscribed user
Blinking Red
a new call is ringing to the subscribed user. If the pick-up
number has also been configured, you can press the key to pick
up the calls of the subscribed phone number.
Solid Red
The subscribed user is on the phone or in do not disturb (DND)
Note:
There are some features that may dictate which BLF Type you use, such as Transfer to Voicemail. Since this
feature is initiated during an active call it needs to be programmed as a DTMF Key with the appropriate digits to initiate
the transfer, then the digits to tell the system you want to go directly to the users Voicemail Box, then you want to
select the users BLF Key you have programmed. Because you are now using DTMF to communicate with the system,
you need to continue with DTMF to complete this transfer so in this case the BLF Keys for the users would also need
to be BLF/DTMF. This will require pressing the “#” key to complete the call. – Example: Press the programmed
VM
Transfer Key
, Press the
BLF/DTMF Key
, then press
#
to complete the VM Transfer.