Obtaining Assistance
5-38
SmartEdge 1200 Router Hardware Guide
ODD Examples
The following example shows how to initiate a session on the standby controller card and display results:
[local]Redback#
diag on-demand standby level 2 loop 4
[local]Redback#
show diag on-demand standby
The following example shows how to initiate a session on the Ethernet card in slot
3
, display results, and
return the card to the in-service state:
!Place the card in ODD state
[local]Redback#
configure
[local]Redback(config)#
card ether-12-port 3
[local]Redback(config-card)#
shutdown
[local]Redback(config-card)#
on-demand-diagnostic
[local]Redback(config-card)#
end
!Run an ODD session
[local]Redback#
diag on-demand card 3 level 3 loop 5
!Display results
[local]Redback#
show diag on-demand card 3
!Return the card to the in-service state
[local]Redback#
configure
[local]Redback(config)#
card ether-12-port 3
[local]Redback(config-card)#
no on-demand-diagnostic
[local]Redback(config-card)#
no shutdown
[local]Redback(config-card)#
end
Obtaining Assistance
If you cannot determine the nature of the problem by using the information in this chapter, contact your
local technical support representative. To help diagnose the problem when you communicate with your
representative, ensure that you include the following information in your problem report (if communicating
by fax or e-mail):
• Your name and telephone number
• Name of responsible person (if not yourself), e-mail address, and telephone number
• Your system serial number (from the output of the
show hardware
command in any mode)
• Brief description of the problem
• List of identifiable symptoms
Clear the latest results for a traffic card.
clear diag on-demand
card
slot
Clear the latest results for the standby controller card.
clear diag on-demand
standby
Table 5-45
Clear Results from ODD Sessions (continued)
Task
Command
