Troubleshooting
201
Troubleshooting
This chapter consists of an alphabetical selection of suggestions for
solving possible problems with your R380e.
Blocked contact card provider
The SIM card is permanently blocked after the unblocking code has
been entered incorrectly ten times in a row. Contact your network
operator.
Card blocked unblock?
This message appears if the PIN code has been entered incorrectly
three times in a row.
To unblock the SIM card:
1.
Press
YES
.
2.
Enter your personal unblocking key (PUK) and press
#
.
Note:
Your PUK is provided by your network operator when you
purchase your SIM card.
Enter new PIN
appears in the display.
3.
Enter your PIN code and press
#
. You can enter either your current
PIN code or a new one. Repeat new PIN appears in the display.
4.
Enter your PIN code again for confirmation and press
#
.
If you entered both your unblocking key and PIN code correctly, the
message
New PIN
appears in the display.
Alternative method for unblocking the SIM card
To unblock the SIM card, enter the following sequence:
* 0 5 *
unblock key
*
new PIN
*
new PIN
#
Display limitations
In all cases where numbers or characters exceed the available display
space, truncation or dots are used to compensate for this.
Numbers are truncated at the beginning, for example
...555666777
.
Characters are truncated at the end, for example
Methusel...
.
Emergency calls only
A network is within range but you are not allowed to use this
network. You may, however, call the appropriate emergency number.
Summary of Contents for R380E
Page 4: ...4 ...
Page 24: ...24 Getting Started ...
Page 86: ...86 Phone ...
Page 98: ...98 Contacts ...
Page 130: ...130 Calendar ...
Page 200: ...200 R380 Communications Suite ...
Page 204: ...204 Troubleshooting ...
Page 228: ...228 Index ...