iPECS-LIK
Feature Description & Operation Manual
Issue 6.1
72
Related Features
Direct Inward System Access (DISA)
Multi-Party Voice Conference
Hardware
iPECS Phone to establish Unsupervised Conference
MCIM required to support conferences with more than 3 parties
2.23.4 Conference Group
Description
Stations and external contacts can be arranged in groups so that a user may create a conference
with all members of the group through a single call. Each conference group can have up to 32
members that can be a station or an external telephone number. Conference groups are assigned
in the iPECS User Portal (Station Web Admin) by assigning a conference group number and the
members of the group. A voice recording, which is played to members receiving the Conference
group call, can be associated with the group. Initiation of a Group call can be password protected
with a 5-digit password assigned when the group is created.
There are two (2) types of Conference Groups, Station and System. The Station Conference group
is created by the station user, who is assigned as the group supervisor, and is the only member that
can initiate a Conference group call. The System Conference Group is created by an Attendant or
system administrator and any member can initiate the Conference Group call. The member
initiating the call becomes the supervisor for that Conference Group call.
The supervisor can manage membership in the conference and can monitor the status of each
member, in/out of conference. The Supervisor can remove members from the conference or, if
members are absent, the supervisor can add a non-member to the conference. An Absent
Supervisor timer terminates the conference if the supervisor is not in the conference for the timer
interval. Setting the interval to
“0” disables this feature.
Once a group is created, the supervisor imitates the conference by calling the conference group.
The system then attempts to call each member of the group either simultaneously or in turn using
the Interval timer assigned for the group. Members that answer the call receive the recorded voice
announcement, if any, and can enter the conference, dial
“1”, or reject the conference, hang-up.
The system will attempt to contact a busy or no-answer member based on the assigned Retry
Count. A call is consider no-answer using the no-answer timer set when the group was created.
Operation
To create a conference group from the iPECS User Portal:
1. Access Station Program in the Web Admin.
2. Select Conference Group button.
3. Create the Conference group entering:
The name of group : up to 12 character,
The password: Passwords must be 5-digits.
Announcement number for the group: (pre-recording the announcement is
required),
The Absent Supervisor timer,
Summary of Contents for iPECS-100
Page 32: ...iPECS LIK Feature Description Operation Manual Issue 6 1 18 2 Dial ACD group number...
Page 43: ...iPECS LIK Feature Description Operation Manual Issue 6 1 29 Hardware iPECS Phone...
Page 168: ...iPECS LIK Feature Description Operation Manual Issue 6 1 146 Manual section 4 4 2...
Page 176: ...iPECS LIK Feature Description Operation Manual Issue 6 1 153 iPECS 1200 2000 31999...
Page 183: ...iPECS LIK Feature Description Operation Manual Issue 6 1 158 Hardware...
Page 197: ...iPECS LIK Feature Description Operation Manual Issue 6 1 171 Admin Program Manual...
Page 223: ...iPECS LIK Feature Description Operation Manual Issue 6 1 196 fields in the report...
Page 234: ...iPECS LIK Feature Description Operation Manual Issue 6 1 205 apply...
Page 254: ...iPECS LIK Feature Description Operation Manual Issue 6 1 222 Step 2 1 Mail Box...
Page 257: ...iPECS LIK Feature Description Operation Manual Issue 6 1 225 Hardware...
Page 275: ...iPECS LIK Feature Description Operation Manual Issue 6 1 240 Hardware...
Page 333: ...iPECS LIK Feature Description Operation Manual Issue 6 1 296 1 PGM FLEX PGM 82 SAVE...
Page 366: ...iPECS LIK Feature Description Operation Manual Issue 6 1 327 Hardware iPECS Phone...
Page 426: ...iPECS LIK Feature Description Operation Manual Issue 6 1 385 4 CODEC...
Page 431: ...iPECS LIK Feature Description Operation Manual Issue 6 1 390 DTMF RELAY...