Ericsson iPECS-100, Feature Description And Operation Manual

Page: 278 / 464

iPECS-LIK
Feature Description & Operation Manual
Issue 6.1
242
2.83 IP CALL RECORDING
Description
System can record automatically or manually using IPCR server. IPCR(IP call recording)
Server can be registered to P5.5 system. The station with agent ID is automatically recorded
about call , external and conference call.
Operation
Registration
Before registration, you should install the IPCR server in PC based on linux (os:
fedora 12) using install CD or downloading from our bcs web site.
1. IPCR setting before registration to system.
1.1) PBX registration(system IP, SIP ID, SIP Password)
1.2) IPCR Server registration
1.3) User registration
1.4) Channel registration
2. System should set register MAC table for I
PCR’s MAC or Dip Switch ON of Register.
3. If SIP ID is not allowed, i
t’s set SIP ID and password in PGM 443.
Programming Agent ID
1. Enter the number of IPC
R’s order in PGM 237.
2. Match Agent ID to favorite station.
3. You can see the ACR(Auto-call recording) or ODR(On Demand Recording).
4. You should choice STN Type for station. But DID Type is for the future.
Two way recording
1. You should set External VM group(ex: 620) and the SIP number of the IPCR as the
member of Ex.VM in PGM190.
2. Automatic Recording Destination should be set the Ex.VM(ex: 620) of IPCR in
station PGM(111~113). And you don
’t need to set automatic call recording ON
because it
’s set automatically if you assigned the Agent ID to the station.
Operation
1. IP-Phone(S100) without agent ID answered from IP-phone(S101) with agent
ID(A500).
2. If S101 can conference 3 way, S101 connects IPCR with the agent ID(A500).
3. If S101 cannot conference 3 way and there is MCIM, S100,S101 and IPCR are
connected with MCIM for 3-way conference.
4. If you have flex button with two-way record of E.VM(620) and agent ID is ACR, it
’s
flashed during two way recording. But it
’s ODR, first time, it’s not flashed. After
pressing the flex button(two way record), it
’s flashed. ACR is unconditionally
recorded after connection and ODR is conditionally by user
’s choice.
5. Even though it
’s ODR, it can be recorded during talking. If user don’t press the two-
way recording button within talking, it
’s erased.