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Extending

Dialog 4224 Operator

Extending

This chapter describes how to extend calls to extensions,

operators, paging units and external lines.

Free extension

To transfer a call displayed on the left side to an extension.

Dial the extension number.

The right side of the display shows

EXTENSION FREE

and the

called extension’s number and name.

Press to extend the call.

The call is extended and the terminal is cleared.

Note:

If the terminal is set to automatic extending mode,

the call is automatically extended after the last digit of the

extension number is dialed and the terminal is cleared.

Summary of Contents for Dialog 4224 Operator

Page 1: ...flow Select Graphics Properties and make the following settings Width 15 4 cm Important Height 11 2 cm May be smaller Top 5 3 cm Important Left 0 3 cm Important This text should then be hidden Dialog...

Page 2: ...Dialog 4224 Operator 2 EN LZT 103 63 R3A Ericsson Enterprise AB 2006...

Page 3: ...Welcome 4 Important User Information 6 Description 8 Preparing the terminal 19 Incoming Calls 30 Extending 36 Service Features 47 Assistance 60 Outgoing Calls 74 Other Useful Features 83 Accessories...

Page 4: ...telephone is connected to some of the functions and features that are described in this user guide may not be available There may also be some differences in the way your telephone is programmed Plea...

Page 5: ...e subject to alteration modification or commercial use Ericsson will not be liable for any damages arising from use of an illegal modified or altered publication Warranty ERICSSON MAKES NO WARRANTY OF...

Page 6: ...rd or plug is damaged disconnect the product and contact qualified service personnel Headsets used with this equipment must comply with EN IEC 60950 1 and for Australia AS NZS 60950 2000 Do not make a...

Page 7: ...Operator The main body of the User Guide covers all the operating functions e g answering and extending calls The conventions used within this section are Actions appear in an alternative bold typefa...

Page 8: ...d distributed stored program control This makes it the perfect choice for an organisation that knows the value of fast and precise information handling The terminal consists of two components Display...

Page 9: ...9 Dialog 4224 Operator Description Dialog 4224 Operator 1 2 6 26 7 8 9 10 14 15 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 3 4 5...

Page 10: ...s Paging unit on page 44 and To paging unit on page 80 6 Alarm To acknowledge any system alarms Key lamp flashes slowly at alarms and shows steady light when the alarm is acknowledged See section Alar...

Page 11: ...ls Key lamp flashes slowly when Monitoring is activated See section To put on hold using the Monitor loop key on page 48 13 Speech To talk to both parties simultaneously See sections Announcing on pag...

Page 12: ...t The key lamp shows steady light when calls are connected to the headset See section Accessories on page 88 Note Headset is optional 19 Announce To initiate extending with announcement or Camp On to...

Page 13: ...hing the small button forward or backward 25 Pull out leaf for personal telephone number list optional See section Accessories on page 88 26 Designation card Use the DCM Designation Card Manager to ma...

Page 14: ...ion 2 Type of incoming call 3 Activated Metering paging or Serial call C 00 Common operator queue two digits I 00 Individual operator queue two digits DIVERTED Diverted call EMERGENCY Emergency call i...

Page 15: ...y mode NIGHT SERV Exchange is night switched OFF DUTY Terminal is in absent mode abc Line identity TRK is default changed by your system administrator ABSENT Called party is absent ANSWER Call is answ...

Page 16: ...ECALL Recall RESERVED Reserved SPEECH Speech mode TEST Test mode TRANSFER Transfered call TRK External line UNAVAIL Unavailable number VACANT Vacant number WAIT Wait The terminal is connected to the l...

Page 17: ...splayed if your exchange is equipped with this function and if the extension or group has a named assigned 10 Dialed number name and number for diverted extension metering pulses absence information e...

Page 18: ...time alarm class or maintenance status 15 25 System time in 24 hours format 3 25 AM System time AM in 12 hours format 3 25 PM System time PM in 12 hours format ALARM n Alarm class n 2 3 or 4 EXG SERV...

Page 19: ...ned off if required contact your system administrator OFF DUTY appears on the top row of the display if the terminal is turned off NIGHT SERV appears on the top row of the display if the terminal is i...

Page 20: ...mal and heavy traffic Continuous tone ringer this signals an emergency call or a normal call that is not answered within a predetermined time Note The tone ringer level cannot be altered Normally the...

Page 21: ...nswered immediately without pressing a key To activate automatic answer Automatic answer Press The key lamp is switched on signaling that calls will be automatically answered To return to manual answe...

Page 22: ...rator features are described with the the terminal programmed for manual extending Note If the terminal is programmed for automatic extending you do not need to press the answer extend key in order to...

Page 23: ...ng volume level can be extra amplified To change the level 5 Press simultaneously for at least 1 sec A tone signal is heard and the display shows Setting Mode Speech Press to set or reset the volume l...

Page 24: ...ll call 7 Press and hold simultaneously to enter melody mode If there is a stored and activated melody for internal calls Speech or Recall calls Flash the corresponding key lamp is switched on In melo...

Page 25: ...rent melody Press to move the cursor to the right of the position to be edited Keep pressed to go to the beginning or to the end Press to erase the note to the left of the cursor Keep pressed to erase...

Page 26: ...vated in melody mode to be heard when you get an incoming call To activate in melody mode Speech Press for internal calls or Flash press for Recall calls The corresponding key lamp is switched on Spee...

Page 27: ...is shown in front of the note to indicate the higher octave Example 30 to get e Press to increase or decrease the pitch for the inserted note Press once for sharp pitch twice for flat pitch and three...

Page 28: ...shown as bA i e b is used to show both the note b and the flat sign Display contrast You can adjust the display contrast level 5 Press and hold simultaneously until a ring signal is heard The display...

Page 29: ...light level 5 Press and hold simultaneously until a ring signal is heard The display shows Setting Mode Automatic answer Press Press repeatedly to adjust the backlight level Press to save and exit Not...

Page 30: ...and personal queues type of incoming call the external line data or the number and name of the calling extension Display examples Incoming external call Incoming internal call Press to answer the cal...

Page 31: ...for rerouting Display example Dialed extension is busy BUSY Dialed extension is busy CONGEST Resource congestion is encountered BLOCKED Dialed extension is blocked VACANT Dialed number is vacant or th...

Page 32: ...y example The common operator number 9 is dialed Notes If the calling party is an ISDN terminal ISDN EXT appears on the display in place of EXTENSION If the caller has dialed your individual operator...

Page 33: ...are connected to the calling party Inquiry When an extension contacts the operator with an external call put on hold proceed in the same manner as section An extension calls the terminal on page 32 To...

Page 34: ...itched on and you are connected to the calling party Diverted calls When a caller is diverted to your terminal Display example Incoming external call to extension 207 Note If the call is from an exten...

Page 35: ...les Diverted external call to extension 206 Diverted internal call to extension 206 Press to answer the call Speech key lamp is switched on and you are connected to the calling party Give the informat...

Page 36: ...eft side to an extension z Dial the extension number The right side of the display shows EXTENSION FREE and the called extension s number and name Press to extend the call The call is extended and the...

Page 37: ...ate network there is no need to press the Speech key to call as it is done automatically When the called party answers ANSWER is shown Announce the call Note System dependent the calling party can lis...

Page 38: ...ants to call later Clear Press Clear Press The call is disconnected and the terminal is cleared If the caller wants to be connected to another extension Clear Press z Dial the extension number Proceed...

Page 39: ...Extend the call in the usual manner If the called party is restricted to receive external calls at all you can pass on a message to the extension Clear z Press and dial the extension number Extension...

Page 40: ...Absence information activated Message Diversion When an external party wishes to speak to an extension with an activated absence information z Dial the extension number The terminal shows the absence...

Page 41: ...ension that has activated an External Follow me i e ordered a transfer of incoming calls to an external phone number z Dial the extension number The display momentarily shows FORWARD TO TRUNK The Spee...

Page 42: ...Dial the extension number Note Manual ringing is not possible to use against an extension with a cordless phone an IP phone an ISDN terminal or Mobile Extension Speech Press to send ring signal Displ...

Page 43: ...he group number The right side of the display shows who is answering and the 5th row shows the group name and number Display example Press to extend the call The call is extended and the terminal is c...

Page 44: ...to an extension which has an activated Diversion to a paging unit Normally you will not be involved in the answering procedure Only if there is no answer you will be recalled after a predetermined ti...

Page 45: ...81 Dial z Dial pagee s extension number and press z Dial the message code 1 10 digits Press The terminal is cleared External line This could be a call to another exchange within the private network or...

Page 46: ...Press 60 Dial z Dial the extension number Press to activate Bypassing Speech Press If the diverted extension accepts the call Press to extend the call Absence information When you have called an exten...

Page 47: ...e either or must be displayed and the other side of the display must be in idle mode To put a call on hold Press to extend the call To retrieve the last call put on hold the terminal must be in idle m...

Page 48: ...he relevant number name or line data To put on hold using the Monitor loop key Calls can also be put on hold using the Monitor loop key This method allows the operator to listen to the party that was...

Page 49: ...wn private network there is no need to press the Speech key to call as it is done automatically Announce the call Note If you want to speak to both parties simultanoeusly press the Speech key before e...

Page 50: ...ch Press The terminal rings the extension When the called party answers ANSWER is shown Announce the call Speech Press Voice connection with the caller and the extension Press to extend the call The c...

Page 51: ...ll is not retrieved or answered within a predetermined time changeable by the your system administrator the call will be returned to the terminal Calls put on hold by the answer extend key or by a Loo...

Page 52: ...stead of TRK and line data If the called extension is free FREE is shown instead of BUSY Press to answer the call If the extension answers A warning tone is heard ANSWER is displayed and you have voic...

Page 53: ...hone an ISDN terminal or Mobile Extension Calling extension first This method stops the extension from receiving or making other calls whilst you are preparing the requested metered call Ask the exten...

Page 54: ...ss Announce the call when the extension answers Speech Press to talk to both parties Press to extend the call The call is extended and the terminal is cleared Extension is waiting with the handset off...

Page 55: ...ls are recalled to the operator on completion so the operator can read the meter Display example Press Note the number of pulses and the extension number name Press The last display row changes to sho...

Page 56: ...ed to another terminal on page 57 When the incoming external call requests a Serial call Instruct the caller to hold after each finished conversation Press z Dial the extension number Proceed in the s...

Page 57: ...recalls Press Note You can also dial 21 to cancel the Diversion U K 2 Dialing during a connected call When calling interactive teleservices e g telephone banks you need to use Dual Tone Multi Frequen...

Page 58: ...Intrusion tone is heard and you are connected to the ongoing conversation Inform the called party about the urgent call If the extension agrees to accept the new call Speech Press The required connec...

Page 59: ...to intrude and that they will have to wait until the extension is free Press to Camp On the call The caller is camped on to the extension and the terminal is cleared Call Splitting When two parties ar...

Page 60: ...this section may be optional Making calls Using the following methods the operator can assist with making calls Calling the extension first Calling the external other party first Requesting the exten...

Page 61: ...called party and ask to hold Speech Press Announce the call Press to extend the call The call is extended and the terminal is cleared Calling the external other party first This allows the extension t...

Page 62: ...es Announce the call Press to extend the call The call is extended and the terminal is cleared Dial tone ordering The calling party requests an external line Ask the caller to hold z Dial the route ac...

Page 63: ...d FREE To add a member to the Conference z Dial the extension number Speech Press The terminal rings the extension inform the extension that a conference call is starting Press The number of conferenc...

Page 64: ...cted to the calling party The caller informs you that you are connected to a Conference Clear Press to terminate You are disconnected from the Conference and the terminal is cleared Group Hunting You...

Page 65: ...ximum of 20 digits Note The extension must have access to this function To program or alter a number 51 Dial z Dial the extension number and press 0 9 Dial selected digit and press Note Finland dial 1...

Page 66: ...ng the individual authorisation code To lock an extension 76 Dial z Dial the extension number and press To unlock an extension 76 Dial z Dial the extension number and press z Dial the individual autho...

Page 67: ...access to this function Direct Diversion when a call is extended to the extension Activate 21 Dial z Dial the extension number and press Note U K dial 2 No Cancel 21 Dial z Dial the extension number...

Page 68: ...he extension number and press Individual Follow me Assist an extension to divert calls to an alternative extension number Note The extension must have access to this function Activate 21 Dial z Dial t...

Page 69: ...nction Activate 22 Dial z Dial the extension number and press z Dial the code to get a line external number and press Cancel 22 Dial z Dial the extension number and press Follow me to paging unit You...

Page 70: ...the extension number and press 0 9 Enter the reason code and press Contact your system administrator regarding the valid reason codes z Dial time or date HHMM or MMDD of return and press Note The ord...

Page 71: ...A EXT and FREE if the extension is free Press to extend the call The call is extended and the terminal is cleared If the data extension is in test mode The display shows DATA EXT and TEST informing yo...

Page 72: ...on Depending on the functionality of your exchange the extension can have either one individual search profile or choose between five individual search profiles The search profiles are programmed or m...

Page 73: ...e used phone General Deactivation You can cancel the following facilities on behalf of an extension by dialing a General Deactivation command Callback Diversion direct Diversion when the extension is...

Page 74: ...rminal must be in idle mode with no party on the left side of the display z Dial the code to get an external line and the number Display example To terminate the conversation Clear Press The call is d...

Page 75: ...ect a specific external line and use the force release function see section Via a specific external line on page 75 Via a specific external line 0 Dial z Dial the line number and press z Dial the code...

Page 76: ...ed Start dialing again use either Via any line or Via a specific line Via an ISDN line or via a direct line to another exchange within the private network z Dial the code for the ISDN external line or...

Page 77: ...and the terminal is cleared Note If all lines are busy CONGEST is shown To an extension in your own exchange Normal call z Dial the extension number Display example Speech Press The terminal rings the...

Page 78: ...can bypass the information see section Bypassing on page 46 If the called extension is diverted Display example You can bypass the Diversion see section Bypassing on page 46 If the called extension ha...

Page 79: ...e extension becomes free Display example Press to answer the call RESERVED is displayed Speech Press to call the extension The terminal rings the extension and ANSWER is displayed when the extension a...

Page 80: ...ged from your terminal Depending on the type of paging system it is possible to send digit messages or voice messages to the paged person If you receive a congestion tone when paging this indicates th...

Page 81: ...ll be heard Note The voice channel can be a one way or both way connection You can also send a digit message code see section Paging unit on page 44 Alarm paging without message code 810 Dial z Dial p...

Page 82: ...own use by using the digit keys 0 9 on the phone key pad The programmed numbers can consist of a maximum of 20 digits Note The terminal must have access privileges to this function 0 9 Press and dial...

Page 83: ...og 4224 Operator Other Useful Features Other Useful Features Clock The time of day is shown in the bottom right hand corner of the display AM PM is only shown if the exchange is programmed in 12 hour...

Page 84: ...Any extension can answer the calls by lifting the handset and dialing a predetermined answer code Flexible Night Service You can assist in assigning an external line to an extension for use temporaril...

Page 85: ...the alarm After acknowledgement you must report the alarm to maintenance stating the alarm class as above When the Alarm key is released the key lamp changes to steady light This indicator remains unt...

Page 86: ...the origin of the malicious calls Note The incoming route must have a category for MCT The feature is supported by the interworking public exchange To invoke the Malicious Call Tracing service 39 Dial...

Page 87: ...odule numbers and the external line number If all external lines are busy more frequently than seems reasonable or there is any reason to suspect a problem in a specific external line each one may be...

Page 88: ...n on page 90 To switch from handset to headset Press The Headset key lamp is turned on d Replace the handset To switch from headset to handset u Lift the handset To use the handset for listening to an...

Page 89: ...it optional The option unit DBY 420 01 1 is an optional accessory to be installed under your terminal The unit is used to connect an extra bell outside your room To check or set the option unit for ex...

Page 90: ...able to the handset in the notch underneath the terminal The cable to the exchange has to be plugged in LINE and the handset cable has to be plugged in HANDSET Change cables To remove a cable use a sc...

Page 91: ...91 Dialog 4224 Operator Installation Install stands and adapt terminal Position high Position low Tiltable display Adjustable angle Press to fasten stand Release to remove stand...

Page 92: ...Manager to make and print your own designation cards DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from http www ericsson com enterprise library manuals shtml For mor...

Page 93: ...Installation Install pull out leaf optional 1 Remove the protective film from the guiding rails 2 Attach the guiding rails to the bottom of the terminal observing the direction of the cut corner 3 In...

Page 94: ...ot expose your terminal to direct sunlight for long periods Keep the terminal away from excessive heat and moisture Cleaning Clean your terminal only with a soft water dampened cloth Using soap or any...

Page 95: ...state and Selftest OK for a few seconds If there is something wrong a fault message appears Inform your system administrator about the fault message All the key lamps on the phone and connected extra...

Page 96: ...P extension An extension that is using the internal data network LAN or WAN ISDN Integrated Services Digital Network Provides your system with supplementary services from the public net Speed Dialing...

Page 97: ...ng absence information 46 Bypassing diverted extension 46 C Call Metering 53 Call Splitting 59 Choice of language 22 Clock 83 Common Speed Dialing numbers 82 Conference calls 63 Copyright 5 D Data tra...

Page 98: ...ssage paging 45 N Night Service 84 O On hold 47 On Off duty 19 Option unit 89 Other useful features 83 Outgoing calls 74 Last External Number Redial 81 Speed Dialing 82 To an extension in the private...

Page 99: ...99 Dialog 4224 Operator Index T The terminal 8 Troubleshooting 95 U Unlock an extension 66 V Vacant number 40 Volume 23 W Warranty 5 Welcome 4...

Page 100: ...140 countries Ericsson is helping to create the most powerful communication companies in the world Ericsson Enterprise AB All rights reserved For questions regarding the product please contact your Er...

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