Ergon Crafco 46200EB, Parts Manual, Page: 24 / 202

EZ 1000 Series II Melter Part Manual
Chapter 3 Warranty Information
©2019 by Crafco, Inc. All Rights Reserved………………………………………………………….…Warranty Information 3-2
3.1 Warranty Claim Instructions
Crafco, Inc. warrants parts and machinery purchased through Crafco or one of its affiliated
distributors for two years from the invoice date. Wear items are not covered under Crafco, Inc.
limited warranty. A wear item is defined as but not limited to: material pumps, sealing tips, tires, etc.
If parts fail to function within the first two years from the invoice date, a return authorization number
(RA) must be obtained. If the part was purchased through Crafco, Inc., please contact Crafco
returns department at
Returns@Crafco.com for an RA number or if purchased through a Crafco
distributor please contact your distributor.
Note: if the part has a serial number associated with it, for example; a machine or electric hose or
wand, this must be furnished when requesting the RA number. The customer will be emailed or
faxed an RA form with all instructions to return the item to Crafco, Inc. See example. If the part is
found to be within the two year warranty period and has not been abused or modified, a credit will
be issued to the customer’s account or credit card. The customer may request the part be replaced
instead of a credit, if desired.
Note: All engine warranties are covered through the engine manufacture. If you need information for
a distributor in your area please contact us and we will direct you to the closest engine distributor.
All parts returned are tested and evaluated. If the part has been modified in anyway without prior
consent from a Crafco, Inc. representative, warranty is void.
Please follow the instructions stated below when calling in a Warranty Claim. Failure to follow these
procedures may be cause to void the warranty.
Call your local Crafco Distributor. If you do not know who your local distributor is, call a Crafco
Customer Service Representative, (Toll Free 1-800-528-8242) for name, location and telephone
number.
On contacting the distributor, be prepared to identify the serial number, model number, engine
number, engine manufacturer, and the date of purchase if available.
Should the cause of the malfunction be a defective part, the Distributor will advise you of the
procedure to follow for a replacement.
The warranty is valid only for parts, which have been supplied or recommended by Crafco, Inc.
If you have any additional questions regarding warrant repairs and parts, please do not hesitate to
call toll free 1-800-528-8242.
For Warranty:
Crafco, Inc.
25527 S. Arizona Ave., Chandler, AZ 85248
Phone: (480) 655-8333 or (800) 528-8242
Fax: (480) 655-1712
For all other inquires:
Crafco, Inc.
6165 W, Detroit St., Chandler, AZ 85226
Phone: (602) 276-0406 or (800) 528-8242
Fax: (480) 961-0513
CustomerService@crafco.com
.