QX50/QX200/QX2000; (SW Version 6.0.x)
38
QX50/QX200/QX2000 Manual III: Extension User’s Guide
Unconditional Call Forwarding
Unconditional Call Forwarding
is a service of QX IP PBX that allows the automatic unconditional transfer of incoming calls to a variety of other
destinations.
The
Enable Service
checkbox selection activates the unconditional call forwarding service on the current extension.
The table displayed here lists the destinations where the incoming call from a particular caller should be unconditionally forwarded.
Enable/Disable
functional button is used to enable/disable the corresponding forwarding destinations. This is helpful to avoid removing forwarding
destination(s) if they are not applicable at the moment.
The
State
column
indicates
whether the corresponding forwarding
destination is
Enabled
or
Disabled
.
The
Forward to
column
indicates the forwarding destination.
Add
opens the
Add Entry
page to add forwarding destinations. It
consists of the following components:
Call Type
lists the available call types:
•
PBX
- forwarding destination is a local QX IP PBX extensions
or Auto Attendant.
•
SIP
– forwarding destination is reached through a SIP
server.
•
PSTN
– forwarding destination is a PSTN user.
•
Auto
– used for undefined call types. In this case, the
routing pattern will be considered and parsed through the
Call Routing Table.
Fig.III- 29: Unconditional Call Forwarding page
The
Forward To
text field requires the SIP address (see chapter
Entering SIP Addresses Correctly
), a PBX extension or a PSTN
number, where an incoming call from a certain caller should be
unconditionally forwarded. If the address already exists in the
table, selecting
Save
will display the error “Caller address already
exists”. A wildcard is allowed in this field (see chapter
). Entering “*” as PBX or PSTN addresses will
apply the configuration of Caller ID Based services to all extensions
or PSTN users.
The extension number should be inserted in the
Forward To
text
field for the PBX call type. The PSTN number length depends on
the area code and phone number.
Fig.III- 30: Call Forwarding – Add Entry page
Send Notification Via SMS
checkbox enables SMS notifications sending to the user’s mobile phone when unconditional call forwarding on the
corresponding extension from the certain caller takes place. This checkbox selection enables the
Mobile Number
text field where the user’s mobile phone
number should be defined. If you feel this service is not working, contact your system administrator to configure the SMS Settings.
Send E-mail
checkbox enables email notifications sending to the user’s mailbox when unconditional call forwarding on the corresponding extension from
the certain caller takes place. This checkbox selection enables the
E-mail Address
text field where the user’s email address should be defined. If you feel
this service is not working, contact your system administrator to configure the Mail Settings.
When saving this call forwarding configuration, a message will notify the user that Many Extension Ringing and Call Hunting services have been disabled.
The
Toggle from Handset
checkbox enables toggling the Unconditional Call Forwarding service for a selected caller ON or OFF from the phone handset
by dialing the
*4
feature code (for more details, see
). Dialing this feature code will toggle the Unconditional Call Forwarding
service for all entries in the Caller ID Based Services table that have the
Toggle from Handset
option enabled. The service will be activated if it was
previously deactivated and deactivated if previously activated.
Please Note:
The
Toggle from Handset
checkbox is only available on the entries different from Any/Other Addresses.
Busy Call Forwarding
Busy
Call Forwarding
is a service of QX IP PBX that allows the automatic transfer of incoming calls to a variety of other destinations when the called
extension is busy.
The
Enable Service
checkbox selection activates the busy call forwarding service on the current extension.
