QX50/QX200/QX2000; (SW Version 6.0.x)
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QX50/QX200/QX2000 Manual III: Extension User’s Guide
Auto Redial
The
Autoredial
service of QX IP PBX supports automatic redialing if the called destination is currently busy or unavailable.
The
Autoredial Settings
page displays the available settings for automated redialing. Use the appropriate calling code to enable
Autoredial
from the
handset. The caller may hang up or stay with the lifted handset after enabling the
Autoredial
service. When hanging up, the system will keep trying to
reach the last called destination for the specified time period. When the destination is reached, the caller’s phone will start to ring. A voice message is
being played to the called party asking to wait until the caller answers. If the caller keeps the handset lifted, the system will also continue to reach the last
called destination and the call will be established when the destination called answers the call.
Autoredial Interval
sets the time values between redialing attempts (counted in seconds).
Autoredial Period
sets the total duration of redial attempts (counted in minutes).
Please Note:
This service is functional for SIP and PBX calls only. For PSTN calls, this feature works as a single redial (with no multiple attempts to reach
the called destination).
Hold Music Settings
The
Hold Music Settings
are used to define the music that will be played while on hold or putting a remote party on hold. To specify this music the
following checkboxes and text fields are available:
Send Hold Music to Remote IP Party
enables the specified
music for sending to a remote IP party whenever it is on hold
and waiting. If this checkbox is disabled, QX IP PBX will not
send any hold music to the remote IP party. The remote IP
party will then hear their own hold music, or something similar,
if configured. The hold music is always sent to PBX and PSTN
destinations independent on the configuration of this option.
The
Listen Hold Music
drop down list specifies the music the
current user will hear while on hold. It offers the following
options:
•
Off
- no music will be played.
•
Own Music
- the current user will define the music
that will be played to them self while being on hold.
•
Remote
Party's Music
- the current user will hear
the remote party's hold music, if enabled, and sent by
remote party.
Fig.III- 17: Basic Services - Hold Music Settings page
The manipulation radio buttons group allows you to select the way custom hold music will be provided.
•
File
selection is used to upload the hold music file. The following options are available under this selection:
Restore Default Hold Music File
enables the default music. If the checkbox is selected, the text field
Upload New Hold Music File
will be
disabled.
The
Upload New Hold Music File
text field can be used to enter the path where the hold music file is located. If the hold music file is browsed
with the help of file-chooser, this field displays the path of the browsed file. The
Choose File
button is used to browse for the hold music file.
The music file needs to be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading the file and will
display the warning message "Invalid audio file or format is not supported". Additionally, the system will refuse uploading if insufficient
memory is available for the corresponding extension and will then announce "You do not have enough space".
Please Note:
It is recommended to use a piece of music not longer than one minute to leave enough space for user-defined messages and voice
mails.
The
Download Hold Music File
link appears only if a file has been uploaded recently. It downloads the audio file to the PC and opens a window
where the saving location can be specified.
•
RTP Channel
selection is used to define the channel for the broadcast streaming. The RTP channels are created by the system administrator.
Therefore if you are experiencing problems with using the RTP channels as hold music, or no RTP channels are available to select on this page,
turn to your system administrator for clarification.
•
Audio Line In
(available only for QX50/QX200) selection uses the external radio broadcasting or any other audio resource as the hold music.
When selecting this option, check with your system administrator if there is an external audio resource connected to the QX IP PBX.
