Epson WorkForce Pro WP-M4015 User Manual Download Page 82

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Removing jammed paper from the paper cassette(s)

Note:

The illustrations in this section show how to remove jammed paper from paper cassette 1.
When removing jammed paper from paper cassette 2, repeat the instructions described below.

Pull out the paper cassette.

Reload the paper into the paper cassette.

“Into the paper cassette” on page 18

Carefully remove any paper jammed inside the printer.

Keep the cassette flat and insert it back into the printer carefully and slowly.

User’s Guide

Troubleshooting for Printing

Summary of Contents for WorkForce Pro WP-M4015

Page 1: ...User s Guide NPD4750 00 EN ...

Page 2: ...tic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation EPSON isaregisteredtrademark andEPSONEXCEEDYOURVISIONorEXCEEDYOURVISIONisatrademark of Seiko Epson Corporation PRINT Image Matching and the PRINT Image Matching logo are trademarks of Seiko Epson Corporation Copyright 2001 Seiko Epson Corporation All r...

Page 3: ...certain jurisdictions This product includes RSA BSAFE Cryptographic software from RSA Security Inc RSA BSAFE are either registered trademarks or trademarks of RSA Security Inc in the United States and or other countries RSA Security Inc All rights reserved PCL is the registered trademark of Hewlett Packard Company Adobe the Adobe logo PostScript3 Adobe Reader Acrobat and Photoshop are trademarks o...

Page 4: ...ith or without modification are permitted provided that this copyright notice and disclaimer are retained THIS SOFTWARE IS PROVIDED BY KALLE KAUKONEN AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL KALLE KAUKONEN OR CONTRIBUTORS BE LIABLE FOR ANY...

Page 5: ...Print Print PS3 PCL Ethernet Note for WP M4095 For PS3 PCL models you need to downloadthe software fromthe Epson swebsite Contactcustomersupport inyour region for more details on obtaining the printer driver and system requirements such as supported operating systems Illustrations used in this guide The illustrations in this guide are from a similar product model Although they may differ from your...

Page 6: ...Notes contain important information and useful tips on the operation of the product User s Guide Guidelines 6 ...

Page 7: ...power supply cords straight at the ends and the points where they enter and leave the transformer If you use an extension cord with the product make sure that the total ampere rating of the devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet s ampere ...

Page 8: ...ive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Do not use with wet hands Place the product near a wall outlet where the plug can be easily unplugged Using the product Observe the following when using the product Do not insert objects through the slots in the product Take care not to spill liquid on the product Do not put your hand insi...

Page 9: ... printed on its package Use up the ink cartridge within six months of installation for best results Do not dismantle the ink cartridges or try to refill them This could damage the print head Do not touch the green IC chip on the side of the cartridge This may affect normal operation and printing TheICchiponthisinkcartridgeretainsavarietyofcartridge relatedinformation suchastheinkcartridgestatus so...

Page 10: ...ng Printing 30 Using the printer button 31 For Windows 31 For Mac OS X 31 Printing with Special Layout Options 32 2 Sided Printing 32 Fit to Page Printing 38 Pages Per Sheet Printing 41 Poster Printing for Windows only 43 Watermark Printing for Windows only 47 Sharing Your Printer 49 Using the PostScript Printer Driver and the PCL6 Printer Driver 49 Installing Option 250 Sheet Paper Cassette Unit ...

Page 11: ...laneous Printout Problems 86 Incorrect or garbled characters 86 Incorrect margins 86 Printout has a slight slant 86 Inverted image 86 Blank pages print 86 Printed side is smeared or scuffed 87 Printing is too slow 87 Paper Does Not Feed Correctly 88 Paper does not feed 88 Multiple pages feed 88 Paper is improperly loaded 89 Paper is not ejected fully or is wrinkled 89 The Printer Does Not Print 89...

Page 12: ...te The illustrations in this section are from a similar product model Although they may differ from your actual product the method of operation is the same a Paper cassette 1 b Paper cassette 2 optional User s Guide Getting to Know Your Product 12 ...

Page 13: ...a Edge guides b Stopper c Output tray extension d Output tray e Edge guides f Rear MP tray g Feeder guard a Ink cartridge slot b Front cover c Print head User s Guide Getting to Know Your Product 13 ...

Page 14: ...a External USB port b LAN port c Maintenance box d Rear unit e AC inlet User s Guide Getting to Know Your Product 14 ...

Page 15: ...ing this button the product prints the nozzle check pattern e Prints a printer status sheet f Cancels printing during a print job If the product is turned on while pressing and holding this button the product prints the PS3 status sheet Lights Lights Function P On when the product is on Flashes when the product is receiving data printing replacing an ink cartridge charging ink or cleaning the prin...

Page 16: ...the paper first and keep the following points in mind Note Load the paper into the paper cassette printable side down The printable side is usually whiter or glossier See the instruction sheetspacked with the paper formore information Some types of paper have cut cornersto help identify the correct loading direction If the paper is curled flatten it or curl it slightly in the opposite direction be...

Page 17: ...Paper with a weight of 75 g m 20 lb to 90 g m 24 lb 4 Paper with a weight of 80 g m 21 lb to 100 g m 26 lb 5 The loading capacity for manual 2 sided printing is 30 sheets 6 The loading capacity for manual 2 sided printing is 1 sheet 7 The loading capacity for manual 2 sided printing is 5 sheets 8 The loading capacity for manual 2 sided printing is 20 sheets Note The availability of paper varies by...

Page 18: ...m a similar product model Although they may differ from your actual product the method of operation is the same A Pull out the paper cassette Note If the output tray has been ejected close it before pulling out the paper cassette B Slide the edge guides to the sides of the paper cassette User s Guide Paper Handling 18 ...

Page 19: ...er is not sticking out from the end of the cassette Note Fan and align the edges of the paper before loading For plain paper do not load paper above the line just under the d arrow mark inside the edge guide For Epson special media make sure the number of sheets is less than the limit specified for the media Selecting which tray to use and its loading capacities on page 16 Do not use paper with bi...

Page 20: ...source Paper is fed from the appropriate paper source depending on the setting Use the panel utility to set the paper size Paper Size Loaded Setting on page 66 When using Legal size paper lower the stopper Leave enough space in front of the product for the paper to be fully ejected Do not remove or insert the paper cassette while the product is operating Into the rear MP tray Follow these steps to...

Page 21: ...fer from your actual product the method of operation is the same A Slide out the output tray and raise the stopper Note When using Legal size paper lower the stopper B Pull up the rear MP tray C While holding the feeder guard forward pinch and slide the edge guide User s Guide Paper Handling 21 ...

Page 22: ...tility to set the paper size Paper Size Loaded Setting on page 66 For plain paper do not load paper above the line just under the d arrow mark inside the edge guide For Epson special media make sure the number of sheets is less than the limit specified for the media Selecting which tray to use and its loading capacities on page 16 Up to 1 sheet of Legal size paper can be loaded at a time Loading E...

Page 23: ...A Slide out the output tray and raise the stopper B Pull up the rear MP tray C While holding the feeder guard forward pinch and slide the edge guide User s Guide Paper Handling 23 ...

Page 24: ...e envelope at a time Selecting which tray to use and its loading capacities on page 16 Do not use envelopes that are curled or folded Flatten the envelope and the flaps before loading Flatten the leading edge of the envelope before loading Avoid using envelopes that are too thin as they may curl during printing Align the edges of the envelopes before loading E Slide the edge guide to the edge of t...

Page 25: ... access the printer driver from most Windows applications the Windows Start menu or the taskbar To make settings that apply only to the application you are using access the printer driver from that application To make settings that apply to all of your Windows applications access the printer driver from the Start menu or the taskbar Refer to the following sections to access the printer driver Note...

Page 26: ...on the File menu of your application Note for Mac OS X 10 5 or later Depending on your application the Page Setup menu may not appear in the File menu Print Click Print on the File menu of your application Epson Printer Utility 4 For Mac OS X 10 6 click System Preferences on the Apple menu and then click Print Fax Select your printer from the Printers list box click Options Supplies Utility and th...

Page 27: ... support Technical Support Web Site on page 112 Loading paper or envelopes Refer to the section below for details on loading paper Loading Paper on page 18 Loading Envelopes on page 22 Note After loading paper set paper size for each paper source Paper will be fed from appropriate paper source based on setting Paper Size Loaded Setting on page 66 When using special Epson paper refer to the section...

Page 28: ...setting Youcanalsodefineacustompapersize Fordetails seetheonline help F Select Portrait tall or Landscape wide to change the orientation of your print Note Select Landscape when printing on envelopes G Select the appropriate Paper Type setting Selecting the correct paper type on page 26 Note Print quality is automatically adjusted for the selected Paper Type User s Guide Printing 28 ...

Page 29: ...your file Basic printer settings for Mac OS X 10 5 or 10 6 A Open the file you want to print B Access the Print dialog Accessing the printer driver for Mac OS X on page 26 C Click the d button to extend this dialog D Select the printer you are using as the Printer setting and then make suitable settings User s Guide Printing 29 ...

Page 30: ...gs E Select Print Settings from the pop up menu F Make the settings that you want to use to print See the online help for more details on Print Settings Selecting the correct paper type on page 26 Note To make changes to advanced settings refer to the relevant section G Click Print to start printing Canceling Printing If you need to cancel printing follow the instructions in the appropriate sectio...

Page 31: ...ter Using EPSON Status Monitor 3 A Access the EPSON Status Monitor 3 Using EPSON Status Monitor 3 on page 76 B Click the Print Queue button The Windows Spooler appears C Right click on the job you want to cancel and then select Cancel For Mac OS X Follow the steps below to cancel a print job A Click your printer icon in the Dock B In the Document Name list select the document which is printing Use...

Page 32: ... theprinter starts printingagain but theremaybesome missingpartsinyour print If this happens print again the page that has missing parts Note for Windows Manual2 sidedprintingisavailableonlywhenEPSONStatusMonitor3isenabled Toenablethestatusmonitor accessthe printer driver and click the Maintenance tab followed by the Extended Settings button In the Extended Settings window check the Enable EPSON S...

Page 33: ...ingle fold booklets Side Binding Center Binding Binding edge Choose automatic or manual printing When you print manually the pages that will appear on the inside after the page is folded are printed first The pages that will appear outside the booklet can then be printed after you reload the paper into the printer The resulting pages can then be folded and bound together into a booklet 2 sided pri...

Page 34: ...the paper may be smeared during 2 sided printing Manual 2 sided printing may not be available when the printer is accessed over a network or is used as a shared printer The loading capacity differs during 2 sided printing Selecting which tray to use and its loading capacities on page 16 Printer settings for Windows A Make adjustments to basic settings Basic printer settings for Windows on page 27 ...

Page 35: ...g the 2 sided printing option select the Booklet check box and choose Center Binding or Side Binding Note Center Binding is not available with manual printing E Select which edge of the document will be bound Note Some settings are not available when Booklet is selected User s Guide Printing 35 ...

Page 36: ... mmmargin youwillgeta20 mmmargin amarginof 10 mm will be placed on each side of the fold Note The actual binding margin may be different from the specified settings depending on your application Experiment with a few sheets to examine actual results before printing the entire job G Click OK to return to the Main window H Click the Print Density button to open the Print Density Adjustment window No...

Page 37: ...nd then click OK to close the printer settings window After completing the steps above print one test copy and examine the results before printing an entire job Note If you are printing manually instructions for printing the back pages will be displayed while the face pages are printed Follow the on screen instructions to reload the paper Printer settings for Mac OS X 10 5 or 10 6 A Make adjustmen...

Page 38: ...e settings This automatically adjusts Print Density and Increased Ink Drying Time Note If you are printing high density data such as graphs we recommend adjusting settings manually E Click Print to start printing Fit to Page Printing You can use the Fit to Page printing function when you want to print for example an A4 size document on another size paper User s Guide Printing 38 ...

Page 39: ...s to basic settings Basic printer settings for Windows on page 27 B Click the More Options tab then select the Reduce Enlarge Document check box C Do one of the following If you selected Fit to Page select the size of the paper you are using from the Output Paper If you selected Zoom to use the arrows to choose a percentage User s Guide Printing 39 ...

Page 40: ... Printer settings for Mac OS X 10 5 or 10 6 A Make adjustments to basic settings Basic printer settings for Mac OS X 10 5 or 10 6 on page 29 B Select Paper Handling from the pop up menu C Select the Scale to fit paper size D Make sure that the appropriate size is displayed in Destination Paper Size E Click Print to start printing User s Guide Printing 40 ...

Page 41: ...rinting allows you to print two or four pages on single sheets of paper Printer settings for Windows A Make adjustments to basic settings Basic printer settings for Windows on page 27 B Select 2 Up or 4 Up as Multi Page User s Guide Printing 41 ...

Page 42: ...ion setting on the Main window Print Page Borders Prints frames around the pages printed on each sheet E Click OK to return to the Main window F Click OK to close the printer settings window After completing the steps above print one test copy and examine the results before printing an entire job Printer settings for Mac OS X 10 5 or 10 6 A Make adjustments to basic settings Basic printer settings...

Page 43: ...cify the order in which the pages will be printed on the sheet of paper Border Prints a border around the pages printed on each sheet You can choose from None Single Hairline Single Thin Line Double Hairline or Double Thin Line D Click Print to start printing Poster Printing for Windows only Poster Printing allows you to print poster size images by enlarging one page to cover several sheets of pap...

Page 44: ... not available for Mac OS X Printer settings A Make adjustments to basic settings Basic printer settings for Windows on page 27 B Select 2x1 Poster 2x2 Poster 3x3 Poster or 4x4 Poster as Multi Page User s Guide Printing 44 ...

Page 45: ...igned more precisely Trim Lines Prints border lines on the panels to guide you when trimming the pages Note Ifyouwanttoprintonlyafewofthe panelswithoutprintingtheentireposter clickthepanelsthatyoudonotwantto print E Click OK to return to the Main window F Click OK to close the printer settings window Aftercompletingthestepsabove printonetestcopyandexaminetheresultsbeforeprintinganentirejob Thenfol...

Page 46: ...ng Guides A Cut off the margin of Sheet 1 along a vertical line through the center of the top and bottom cross marks B Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back C Cut thetapedsheets intwoalongaverticalline throughthealignmentmarkers this time alineto theleft ofthe cross marks User s Guide Printing 46 ...

Page 47: ... Sheets 3 and 4 together F Repeat the instructions from step 1 to step 4 to tape the top and bottom edges of the paper G Cut off the remaining margins Watermark Printing for Windows only Watermark printing allows you to print a text based or image based watermark on your document Note This feature is not available for Mac OS X User s Guide Printing 47 ...

Page 48: ...asic settings Basic printer settings for Windows on page 27 B Click the More Options tab choose the desired watermark from the Watermark list then click Settings If you want to create your own watermark see the online help User s Guide Printing 48 ...

Page 49: ... network can share it First you will set up the printer as a shared printer on the computer directly connected to it Then you will add the printer to each network computer that will access it See your Windows or Macintosh documentation for details UsingthePostScriptPrinterDriverandthePCL6Printer Driver ForPS3 PCLmodels youneedtodownloadthesoftwarefromtheEpson swebsite Contactcustomersupportinyour ...

Page 50: ...he power cord from the product to prevent getting an electric shock B Carefully remove the paper cassette unit from its carton and place it where you intend to set up the product Note Remove the protective materials from the unit Keep all protective materials in case you want to ship the optional paper cassette unit in the future C Carefully grasp the product at the position indicated below and li...

Page 51: ...p of the unit fit into the terminal and the holes on the bottom of the product respectively E Reconnect all the interface cables and the power cord F Plug the product s power cord into an electrical outlet G Turn on the product Uninstalling the cassette unit Perform the installation procedure in reverse User s Guide Installing Option 51 ...

Page 52: ...thisscreen firstaccesstheprinterdriverandthenclickthe Maintenance tab and then Monitoring Preferences On the Monitoring Preferences screen clear the See Low Ink Reminder alerts check box If an ink cartridge is running low prepare a new ink cartridge To check the ink cartridge status do one of the following Open the printer driver click the Main tab and then click the Ink Levels button Double click...

Page 53: ...able EPSON Status Monitor 3 check box Depending on current settings the simplified status monitor may be displayed Click the Details button to display the window above The ink levels displayed are an approximate indication For Mac OS X Note If an ink cartridge is running low prepare a new ink cartridge You can check the ink cartridge status using EPSON Status Monitor Follow the steps below A Acces...

Page 54: ...cartridge status may not be displayed The ink levels displayed are an approximate indication Using the printer buttons Status lights on page 72 Precautions on ink cartridge replacement Read all of the instructions in this section before replacing the ink cartridges Werecommendstoringinkcartridgesatnormalroomtemperature andtousethembytheexpirydateprintedon the cartridge packaging For the best print...

Page 55: ...the reach of children Do not allow children to drink from or handle the cartridges Becarefulwhenyouhandleusedinkcartridges asthere maybesomeinkaroundtheinksupplyport Ifinkgetson your skin wash the area thoroughly with soap and water If ink gets into your eyes flush them immediately with water If discomfort or vision problems continue after a thorough flushing see a doctor immediately Epson recomme...

Page 56: ...t any ink on the surrounding area when removing the cartridges C Removethereplacementinkcartridgefromitspackage Donottouchthegreenchiponthesideofthecartridge Doing so may prevent normal operation and printing Note Do not shake used ink cartridges as they may leak D Shake the ink cartridge for 5 seconds 15 times horizontally in approximately 5 cm movements as shown in the following illustration Use...

Page 57: ... of the instructions in this section before replacing the maintenance box EpsonrecommendstheuseofagenuineEpsonmaintenancebox Theuseofanon genuinemaintenanceboxmay cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic printer behavior Epson cannot guarantee the quality or reliability of a non genuine maintenance box Do not dismantle the maintenance...

Page 58: ...your hand on the handle of the maintenance box and then pull the box outward Note If ink gets on your hands wash them thoroughly with soap and water If ink gets into your eyes flush them immediately with water E Put the used maintenance box in the plastic bag provided with the replacement box and dispose of it properly Note Do not tilt the used maintenance box until after it is sealed in the plast...

Page 59: ...G Push the button on either side of the rear unit at the same time and then reattach the unit H Press the B button Maintenance box replacement is complete User s Guide Replacing Consumables 59 ...

Page 60: ...aded in the rear MP tray or the paper cassette C Right click the printer icon on the taskbar then select Nozzle Check If the printer icon does not appear refer to the following section to add the icon From the shortcut icon on the taskbar on page 26 D Follow the on screen instructions Using the Nozzle Check utility for Mac OS X Follow the steps below to use the Nozzle Check utility A Make sure tha...

Page 61: ...release both the buttons The printer prints the nozzle check pattern Below are two sample nozzle check patterns Compare the quality of the printed check page with the sample shown below If there are no print quality problems such as gaps or missing segments in the test lines the print head is fine If any segment of the printed lines is missing as shown below this could mean a clogged ink nozzle or...

Page 62: ... Using the Head Cleaning utility for Windows Follow the steps below to clean the print head using the Head Cleaning utility A Make sure that no lights are indicating errors B Right click the printer icon on the taskbar then select Head Cleaning If the printer icon does not appear refer to the following section to add the icon From the shortcut icon on the taskbar on page 26 C Follow the on screen ...

Page 63: ...he P light begins flashing Caution Never turn off the printer while the P light is flashing Doing so may damage the printer C When the P light stops flashing print a nozzle check pattern to confirm that the head is clean Checking the Print Head Nozzles on page 60 Note To maintain print quality we recommend printing a few pages on a regular basis Ifprintqualityhasnotimprovedafterrepeatingthisproced...

Page 64: ...er cassette 1 C Right click the printer icon on the taskbar then select Print Head Alignment If the printer icon does not appear refer to the following section to add the icon From the shortcut icon on the taskbar on page 26 D Follow the on screen instructions to align the print head Using the Print Head Alignment utility for Mac OS X Follow the steps below to align the print head using the Print ...

Page 65: ... and then right click the printer and select Printer properties WindowsVista and Server2008 Click the start button select ControlPanel and thenselect Printer from the Hardware and Sound category Then right click the printer and select Properties Windows XP and Server 2003 Click Start Control Panel and then Printers and Faxes Then right click the printer and select Properties B Click the Optional S...

Page 66: ...ight click the printer and select Properties B Click the Optional Settings tab and click the Printer Settings button C Select the paper size for each paper source as the Paper Size Loaded D Click the Apply button For Mac OS X A Access the Epson Printer Utility 4 dialog box Accessing the printer driver for Mac OS X on page 26 B Click the Printer Settings button The Printer Settings screen appears C...

Page 67: ...e indicating errors B Load several sheets of A4 size plain paper C Press the b button to feed and eject paper D Repeat step 3 until the paper is not smeared with ink Transporting the Printer If you move the printer some distance you need to prepare it for transportation in its original box or one of a similar size Caution Whenstoringortransportingtheprinter avoidtilting it placingitvertically ortu...

Page 68: ...g Your Software Checking the software installed on your computer To use the functions described in this User s Guide you need to install the following software Epson Driver and Utilities Epson Event Manager Follow the steps below to check that the software is installed on your computer For Windows A Windows 7 Vista and Server 2008 Click the start button and select Control Panel Windows XP and Serv...

Page 69: ...ctandselectthesoftwareyouwanttoinstallontheSoftware Select screen Uninstalling Your Software You may need to uninstall and then reinstall your printer software to solve certain problems or if you upgrade your operating system For Windows Note For Windows 7 Vista and Server 2008 you need an administrator account and password if you log on as a standard user For Windows XP and Server 2003 you must l...

Page 70: ...con for your product and then click OK G When the confirmation window appears click Yes or Next H Follow the on screen instructions In some cases a message may appear to prompt you to restart your computer If so make sure I want to restart my computer now is selected and click Finish For Mac OS X Note To uninstall your printer software you need to download the Uninstall Center Access the site at h...

Page 71: ...the software you want to uninstall in the Uninstall Center window double click the Applications folder in your Mac OS X hard drive select the application you want to uninstall and then drag it to the Trash icon Note Ifyouuninstalltheprinter driverandthenameofyourproduct remains in the Print Faxwindow select thenameof your product and click the remove button User s Guide Maintaining Your Printer an...

Page 72: ...the appropriate section below If you have a specific problem relating to print quality a printing problem not related to print quality or a paper feeding problem or if the printer does not print at all refer to the appropriate section To solve a problem you may need to cancel printing Canceling Printing on page 30 Status lights Youcanidentifymanycommonprinterproblemsusingthelightsonyourprinter Ift...

Page 73: ...the error and then change the Paper Size Loaded setting to continue printing Paper Size Loaded Setting on page 66 Reprint any missing pages Double paper feed Two sheets of paper are fed at the same time Press the b button to feed and eject the paper If the paper remains in the printer see The Paper Jams on page 80 Unsupported paper size fed for PS3 PCL models only Unsupported paper size fed during...

Page 74: ...e 55 Incorrectly installed ink cartridge An ink cartridge is not installed correctly Reinsert the ink cartridge The ink light is flashing or is on after you replace the cartridge on page 90 Ink low An ink cartridge is nearly expended Obtain a replacement ink cartridge Maintenance box is at end The maintenance box is at the end of its service life Replace the maintenance box with a new one Replacin...

Page 75: ...atus monitor window When you need to replace an ink cartridge or a maintenance box click the How To button on the window and the status monitor will lead you step by step through the cartridge or the maintenance box replacement procedure Note for Windows users If EPSON Status Monitor 3 does not appear access the printer driverand click theMaintenance taband then the Extended Settings button In the...

Page 76: ...stalling Your Software on page 69 If the test page does not print you may have a problem with your printer Try the suggestions in the following section The Printer Does Not Print on page 89 Checking Printer Status For Windows Using EPSON Status Monitor 3 EPSON Status Monitor 3 displays detailed information on the printer status There are two ways to access EPSON Status Monitor 3 Double click the p...

Page 77: ...w expended or the maintenance box is nearly full full the How to button appears in the EPSON Status Monitor 3 window Clicking How to displays ink cartridge or maintenance box replacement instructions Ink Levels EPSON Status Monitor 3 provides a graphic display of the ink cartridge status Information You can view information about the installed ink cartridges by clicking Information Maintenance Box...

Page 78: ...ntenanceboxisnearlyfull full theHowtobuttonappears ClickHowto and EPSONStatusMonitor3willleadyoustep by stepthroughthecartridgeormaintenanceboxreplacementprocedure For Mac OS X Using EPSON Status Monitor If EPSON Status Monitor detects a printer problem it will inform you with an error message Follow these steps to access EPSON Status Monitor A Access the Epson Printer Utility 4 Accessing the prin...

Page 79: ...rs When ink is low expended or the maintenance box is nearly full full a How to button appears Click How to and EPSON Status Monitor will lead you step by step through the ink cartridge or maintenance box replacement procedure User s Guide Troubleshooting for Printing 79 ...

Page 80: ...rning Never touch the buttons on the control panel while your hand is inside the printer Check the lights on the printer first to diagnose the problem Status lights on page 72 Removing jammed paper from the rear unit A Push the buttons on either side of the rear unit at the same time and then pull the unit out B Carefully remove the jammed paper C Carefully remove the jammed paper User s Guide Tro...

Page 81: ...it Removing jammed paper from the front cover and the output tray A Open the front cover B Remove all of the paper inside including any torn pieces C Close the front cover If the jammed paper remains near the output tray carefully remove the paper User s Guide Troubleshooting for Printing 81 ...

Page 82: ...ed paper from paper cassette 2 repeat the instructions described below A Pull out the paper cassette B Reload the paper into the paper cassette Into the paper cassette on page 18 C Carefully remove any paper jammed inside the printer D Keep the cassette flat and insert it back into the printer carefully and slowly User s Guide Troubleshooting for Printing 82 ...

Page 83: ...e that extends beyond the base in all directions The printer will not operate properly if it is tilted Reprinting after a paper jam for Windows only Afteryoucanceltheprintjobbecauseofapaperjam youcanreprintitwithoutreprintingpagesthathavealreadybeen printed A Solve the paper jam The Paper Jams on page 80 B Access the printer settings Accessing the printer driver for Windows on page 25 C Select the...

Page 84: ... pattern clean the print head Checking the Print Head Nozzles on page 60 For best results use up ink cartridge within six months of opening the package Try to use genuine Epson ink cartridges Check the H light If the light is flashing replace the appropriate ink cartridge Replacing an ink cartridge on page 55 Make sure the paper type selected in the printer driver is appropriate for the type of pa...

Page 85: ...nter will not operate properly if it is tilted Make sure your paper is not damaged dirty or too old Make sure your paper is dry and the printable side is facing up in the rear MP tray Make sure your paper is dry and the printable side is face down in the paper cassette If the paper is curled toward the printable side flatten it or curl it slightly in the opposite direction Make sure the paper type...

Page 86: ...ling Your Software on page 69 Printout has a slight slant Make sure that the paper is loaded into the rear MP tray or the paper cassette correctly Loading Paper on page 18 Inverted image For Windows clear the Mirror Image check box from the More Options window of your printer driver or turn off the Mirror Image setting in your application ForMacOSX cleartheMirrorImagecheckboxinPrintSettingsinthePr...

Page 87: ...install the printer driver then reinstall it Uninstalling Your Software on page 69 Printing is too slow Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the printer Selecting the correct paper type on page 26 For Windows choose a lower Quality in the printer driver Main window For Mac OS X choose a lower Print Quality in the Print Settings dial...

Page 88: ...e the number of sheets is less than the limit specified for the media Selecting which tray to use and its loading capacities on page 16 Paper is not jammed inside the printer If it is remove the jammed paper The Paper Jams on page 80 The ink cartridge is not expended If a cartridge is expended replace it Replacing an ink cartridge on page 55 You have followed any special loading instructions that ...

Page 89: ...move it by referring to the following section The Paper Jams on page 80 If the paper is wrinkled when it comes out it may be damp or too thin Load a new stack of paper Note Store any unused paper in its original packaging in a dry area The Printer Does Not Print All lights are off Press the P button to make sure the printer is on Turn off the printer and make sure that the power cord is securely p...

Page 90: ...s interface cable then print an operation check page Running a printer operation check on page 75 Ifyouaretryingtoprintalargeimage yourcomputer maynothaveenoughmemory Tryreducingtheresolution of your image or printing the image at a smaller size You may need to install more memory in your computer Users of Windows can clear any stalled print jobs from the Windows Spooler Canceling Printing on page...

Page 91: ...Print speed may be increased by selecting certain settings in the Extended Settings window when the printing speed is slow Click the Extended Settings button on your printer driver s Maintenance window User s Guide Troubleshooting for Printing 91 ...

Page 92: ...ap For more details on each item see the online help Other Problem Printing plain papers quietly When plain paper is selected as the Paper Type setting and Normal is selected as the Quality setting in the printer driver the printer prints at high speed Try choosing Quiet Mode for quieter operation which will reduce the print speed User s Guide Troubleshooting for Printing 92 ...

Page 93: ...inter driver For Mac OS X 10 5 or later select On from the Quiet Mode To display the Quiet Mode click through the following menus System Preferences Print Fax your printer in the Printers list box Options Supplies and then Driver User s Guide Troubleshooting for Printing 93 ...

Page 94: ...he ink cartridge packaged with your printer is partly used during initial setup In order to produce high quality printouts the print head in your printer will be fully charged with ink This one off process consumes a quantity of ink and therefore the cartridge may print fewer pages compared to subsequent ink cartridges Quoted yields may vary depending on the images that you are printing the paper ...

Page 95: ...r 250 Sheet Paper Cassette Unit PXBACU1 C12C817011 System Requirements Windows requirements System PC Interface Windows7 Vista XPProfessionalx64Edition XP SP1orhigher Server2008R2 Server 2008 and Server 2003 Hi Speed USB Recommended USB Minimum Note Windows Server OS supports the printer driver only the applications supplied are not supported Contact your software manufacturer to find out if their...

Page 96: ...aper may be changed by the manufacturer at any time Epson cannot attest to the quality of any non Epson brand or type of paper Always test samples of paper stock before purchasing large quantities or printing large jobs Poorqualitypapermayreduceprintqualityandcausepaperjamsorotherproblems Ifyouencounterproblems switch to a higher grade of paper Use paper under normal conditions Temperature 15 to 2...

Page 97: ...s Plain paper or special paper distributed by Epson Thickness for plain paper 0 08 to 0 11 mm 0 003 to 0 004 in Weight for plain paper 64 g m 17 lb to 90 g m 24 lb Envelopes Size Envelope 10 4 1 8 9 1 2 in Envelope DL 110 220 mm Envelope C6 114 162 mm Envelope C4 229 324 mm Paper types Plain paper Weight 75 g m 20 lb to 90 g m 24 lb for Envelope 10 DL and C6 80 g m 21 lb to 100 g m 26 lb for Envel...

Page 98: ...B 3 0 mm 0 12 in 5 0 mm 0 20 in 1 C 3 0 mm 0 12 in 3 0 mm 0 12 in 2 1 The recommended margin for Envelope C4 is 9 5 mm 2 The recommended margin for Envelope 10 Envelope DL and Envelope C6 is 20 0 mm Note Depending on the type of paper print quality may decline in the top and bottom areas of the print or the area may be smeared User s Guide Product Information 98 ...

Page 99: ... power cord With the output tray extension extended Electrical WP M4015 100 240 V Model Input voltage range 90 to 264 V Rated frequency range 50 to 60 Hz Input frequency range 49 5 to 60 5 Hz Rated current 0 5 to 0 25 A Power consumption Printing Approx 22 W ISO IEC24712 Ready mode Approx 5 0 W Sleep mode Approx 2 2 W Power off Approx 0 3 W WP M4095 100 240 V Model Input voltage range 90 to 264 V ...

Page 100: ... 95 F Storage 20 to 40 C 4 to 104 F 1 month at 40 C 104 F Humidity Operation 20 to 80 RH Storage 5 to 85 RH Without condensation Standards and approvals European model Low voltage directive 2006 95 EC EN60950 1 EMC directive 2004 108 EC EN55022 Class B EN61000 3 2 EN61000 3 3 EN55024 Interface Hi Speed USB Device Class for computers Font Information Font information only relates to PostScript and ...

Page 101: ...GillSans Bold Italic GillSansCondensed GillSans Condensed Bold GillSans Light GillSans Light Italic GillSans Extra Bold Eurostile Eurostile Bold Eurostile Extended Two Eurostile Bold Extended Two Geneva Goudy Oldstyle Goudy Oldstyle Italic Goudy Bold Goudy BoldItalic Goudy ExtraBold Helvetica Helvetica Oblique Helvetica Bold Helvetica Bold Oblique Helvetica Condensed Helvetica Condensed Oblique He...

Page 102: ...ersExtended Oblique UniversExtended Bold UniversExtended Bold Oblique Wingdings ITC ZapfChancery Medium Italic ITC ZapfDingbats Arial Arial Italic Arial Bold Arial Bold Italic Times New Roman Times New Roman Italic Times New Roman Bold Times New Roman Bold Italic PCL5 mode Font Name Family HP Equivalent FixedPitch 810 Medium Bold Italic Bold Italic Courier Ding Dings SWA ITC Zapf Dingbats Dutch 80...

Page 103: ...ight Demi Bold Light Italic Demi Bold Italic ITC Bookman Century 702 SWA Medium Bold Italic Bold Italic New Century Schoolbook Dutch 801 SWA Medium Bold Italic Bold Italic Times Chancery 801 Medium SWA Italic ITC Zapf Chancery Medium Italic Symbol SWM Symbol Symbol SWA SymbolPS More WingBats SWM Wingdings FixedPitch 850 Regular Bold Italic Letter Gothic Naskh BT Medium Bold Naskh Koufi BT Medium B...

Page 104: ...ixedPitch 810 Dark Bold 3 FixedPitch 810 Dark Italic 3 FixedPitch 810 Dark Bold Italic 3 Dutch 801 2 Dutch 801 Bold 2 Dutch 801 Italic 2 Dutch 801 Bold Italic 2 Zapf Humanist 601 3 Zapf Humanist 601 Bold 3 Zapf Humanist 601 Italic 3 Zapf Humanist 601 Bold Italic 3 Ribbon 131 3 Clarendon 701 3 Swiss 742 2 Swiss 742 Bold 2 Swiss 742 Italic 2 Swiss 742 Bold Italic 2 Swiss 742 Condensed 3 Swiss 742 Co...

Page 105: ... Italic 3 Swiss 721 SWM Bold Italic 3 Dutch 801 SWM 3 Dutch 801 SWM Bold 3 Dutch 801 SWM Italic 3 Dutch 801 SWM Bold Italic 3 Swiss 721 SWA 3 Swiss 721 SWA Bold 3 Swiss 721 SWA Oblique 3 Swiss 721 SWA Bold Oblique 3 Swiss 721 Narrow SWA 3 Swiss 721 Narrow SWA Bold 3 Swiss 721 Narrow SWA Oblique 3 Swiss 721 Narrow SWA Bold Oblique 3 Zapf Calligraphic 801 SWA 3 Zapf Calligraphic 801 SWA Bold 3 Zapf ...

Page 106: ...2 SWA 3 Century 702 SWA Bold 3 Century 702 SWA Italic 3 Century 702 SWA Bold Italic 3 Dutch 801 SWA 3 Dutch 801 SWA Bold 3 Dutch 801 SWA Italic 3 Dutch 801 SWA Bold Italic 3 Chancery 801 Medium SWA Italic 3 Symbol SWM 4 More WingBats SWM 5 Ding Dings SWA 6 Symbol SWA 4 David BT 7 David BT Bold 7 Narkis Tam BT 7 Narkis Tam BT Bold 7 Miryam BT 7 Miryam BT Bold 7 Miryam BT Italic 7 Koufi BT 8 Koufi B...

Page 107: ...riting your own printer control programs or if you are using older software that cannot control fonts refer to the following sections for symbol set details When you are considering which font to use you should also consider which symbol set to combine with the font Available symbol sets vary depending on which mode you use and which font you choose In the PCL5 mode Available typefaces Symbol set ...

Page 108: ...ISO 8859 4 Latin 4 4N Unicode 3 0 18N 19 Typefaces FixedPitch 810 Dutch 801 Swiss 742 FixedPitch 850 David BT Miryam BT Narkis Tam BT Naskh BT Koufi BT Ryadh BT PsMath 5M Math 8 8M ANSI ASCII 0U FixedPitch 810 Dutch 801 Swiss 742 FixedPitch 850 Pc866Cyr 3R Pc866Ukr 14R WinCyr 9R Pc8Grk 12G Pc851Grk 10G WinGrk 9G ISOGrk 12N Greek8 8G FixedPitch 810 Dutch 801 Swiss 742 FixedPitch 850 Line Printer IS...

Page 109: ... Zapf Humanist 601 Ribbon 131 Clarendon 701 Swiss 742 Condensed Incised 901 Aldine 430 Calligraphic 401 Flareserif 821 Swiss 721 SWM Dutch 801 SWM Swiss 721 SWA Swiss 721 Narrow SWA Zapf Calligraphic 801 SWA Geometric 711 SWA Revival 711 SWA Century 702 SWA Dutch 801 SWA Chancery 801 Medium SWA Italic FixedPitch 810 Dark In the PCL6 mode Symbol Set Name Attribute Font Classification 1 2 3 4 5 6 7 ...

Page 110: ...8859 9 Latin 5 174 N N N N Windows 3 1 Latin 5 180 N N N Microsoft Publishing 202 N N N ISO 8859 10 Latin 6 206 N N N N DeskTop 234 N N N Math 8 269 N N N N N Roman 8 277 N N N N Windows 3 1 Latin 2 293 N N N Pc1004 298 N N N ISO 8859 15 Latin 9 302 N N N PC Turkish 308 N N N Windows 3 0 309 N N N PS Text 330 N N N PC 8 341 N N N N PC 8 D N 373 N N N N MC Text 394 N N N PC 850 405 N N N N PcEur858...

Page 111: ...mbol 621 N ZapfDigbats 460 N PC 866 Cyrillic 114 N N Greek8 263 N N Windows Greek 295 N N Windows Cyrillic 306 N N PC 851 Greek 327 N N ISO 8859 5 Cyrillic 334 N N PC 8 Greek 391 N N ISO 8859 7 Greek 398 N N PC 866 UKR 466 N N Hebrew7 8 N ISO 8859 8 Hebrew 232 N N Hebrew8 264 N N PC 862 Hebrew 488 N N Arabic8 278 N HPWARA 310 N PC 864 Arabic 342 N User s Guide Product Information 111 ...

Page 112: ...sted below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is on the side of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operatin...

Page 113: ...Help for Users in Europe Check your Pan European Warranty Document for information on how to contact Epson support User s Guide Where To Get Help 113 ...

Page 114: ... 101 H Head cleaning Mac OS X 62 printer buttons 63 Windows 62 Help Epson 112 Horizontal banding 84 I Incorrect characters 86 Ink checking ink cartridge status in Mac OS X 53 checking ink cartridge status in Windows 52 Ink cartridges part numbers 94 replacing when expended 55 Interface cables 100 L Lights control panel 15 status lights 72 LJ4 mode 102 Loading envelopes 22 paper 16 18 20 M Mac OS X...

Page 115: ...ltiple pages per sheet 41 posters 43 text 26 watermarks 47 Problems banding 84 blank pages 86 blurry prints 85 contacting Epson 112 diagnosing 72 incorrect characters 86 margins 86 mirror image 86 paper feeding 88 paper jams 80 print 72 print speed 87 printer does not print 89 smeared prints 85 87 solving 112 Product parts 12 PS 3 mode 101 R Rear MP tray loading 20 Reducing page size 38 Replacing ...

Page 116: ...W Watermark printing 47 Windows accessing printer settings 25 checking printer status 76 managing print jobs 76 status monitor 76 User s Guide Index 116 ...

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