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Epson WorkForce Pro WF-M5190DW, User Manual

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Epson WorkForce Pro WF-M5190DW User Manual Download Page 79

Solving Problems

Checking the Printer Status

You can check error messages and the approximate ink levels on the LCD screen or the computer.

Checking Messages on the LCD Screen

If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.

Error Messages

Solutions

Printer Error 0xXX

Turn the power of and on again. For details, see
your documentation.

Remove any paper or protective material in the printer and the paper
cassette. If the error message is still displayed after turning the power of
and on again, contact Epson support.

You need to replace the following ink cartridge.

To ensure you receive premium print quality and to help protect your
print head, a variable ink safety reserve remains in the cartridge when
your printer indicates it is time to replace the cartridge. Replace the
cartridge when a message prompts you to do so.

Memory full.

Try the methods below to reduce the size of the print job.

❏

Lower the print quality or the resolution.

❏

Change the format setting.

❏

Reduce the number of images, letters or fonts used in the print job.

Invalid IP address and subnet mask.

Enter them correctly. See your documentation.

See the 

Network Guide

.

Recovery Mode

The printer has started in recovery mode because the irmware update
failed. Follow the steps below to try to update the irmware again.

1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the irmware over a network
connection.)

2. Visit your local Epson website for further instructions.

Related Information

&

“Contacting Epson Support” on page 106

&

“Updating Applications and Firmware” on page 78

Checking the Printer Status - Windows

1.

Access the printer driver window.

User's Guide

Solving Problems

79

Summary of Contents for WorkForce Pro WF-M5190DW

Page 1: ...User s Guide NPD5220 00 EN ...

Page 2: ...curred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modiications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its ailiates shall not be liable for any damages or problems arising from the use of any ...

Page 3: ...trademark of Marcel Olive and may be registered in certain jurisdictions Marigold is a trademark of AlphaOmega Typography Coronet is a registered trademark of Ludlow Type Foundry PCL is the registered trademark of Hewlett Packard Company Getopt Copyright 1987 1993 1994 he Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without m...

Page 4: ... DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSS...

Page 5: ...nting Several Pages on One Sheet 38 Printing to Fit the Paper Size 39 Printing Multiple Files Together for Windows Only 40 Enlarged Printing and Making Posters for Windows Only 41 Printing Using Advanced Features 47 Printing Using a PostScript Printer Driver 49 Printing Using a PostScript Printer Driver Windows 49 Printing Using a PostScript Printer Driver Mac OS X 51 Setting Items for the PostScr...

Page 6: ...ving Jammed Paper from Rear Cover 83 Paper Does Not Feed Correctly 83 Power and Control Panel Problems 84 Power Does Not Turn On 84 Power Does Not Turn Of 84 LCD Screen Gets Dark 84 Printer Does Not Print 84 Printout Problems 85 Print Quality Is Poor 85 he Position Size or Margins of the Printout Are Incorrect 86 Paper Is Smeared or Scufed 86 Printed Characters Are Incorrect or Garbled 87 he Print...

Page 7: ...trol Panel 103 Transporting the Printer 103 Installing the Optional Units 104 Product Name of the Optional Paper Cassette Unit 104 Installing the Optional Paper Cassette Units 104 Where to Get Help 106 Technical Support Web Site 106 Contacting Epson Support 106 User s Guide Contents 7 ...

Page 8: ...ual Provides information on network settings and solving problems when using the printer on a network Administrator s Guide PDF manual Provides network administrators with information on management and printer settings As well as the manuals above check the various types of help information available from the Epson applications Marks and Symbols Caution Instructions that must be followed carefully...

Page 9: ...s Microsot Windows 8 1 operating system Microsot Windows 8 operating system Microsot Windows 7 operating system Microsot Windows Vista operating system Microsot Windows XP operating system Microsot Windows XP Professional x64 Edition operating system Microsot Windows Server 2012 R2 operating system Microsot Windows Server 2012 operating system Microsot Windows Server 2008 R2 operating system Micro...

Page 10: ... subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handle the printer with wet hands Keep the printer at least 22 cm away from cardiac pacemakers Radio waves from this printer may adversely afect the operation of cardiac pacemakers If the LCD screen is damaged contact your dealer If the liquid crystal solution gets on your hands wash ...

Page 11: ...ction for the printer When connecting the printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Place the printer on a lat stable surface that extends beyond the base of the printer in all directions he printer w...

Page 12: ...follow all posted warnings and directions on these devices Advisories and Warnings for Using the LCD Screen he LCD screen may contain a few small bright or dark spots and because of its features it may have an uneven brightness hese are normal and do not indicate that it is damaged in any way Only use a dry sot cloth for cleaning Do not use liquid or chemical cleaners he exterior cover of the LCD ...

Page 13: ...o required when you make settings using Web Conig or EpsonNet Conig cImportant Do not forget the password If you forget the password contact Epson support 1 Enter Menu from the home screen 2 Select Admin Settings Admin Password 3 Select Register and then enter a password 4 Enter the password again 5 Select Lock Setting and then enable it Unlocking the Printer Settings 1 Enter Menu from the home sc...

Page 14: ...ter Basics Part Names and Functions A Paper cassette Loads paper B Paper cassette cover Attach to paper cassette 2 C Paper cassette 2 Optional paper cassette units Loads paper User s Guide Printer Basics 14 ...

Page 15: ...ally keep this guard closed D Rear paper feed Loads paper E Output tray Holds the ejected paper F Edge guides Feeds the paper straight into the printer Slide to the edges of the paper G Paper cassette Loads paper A Control panel Operates the printer B Print head Fires ink C Front cover Open when replacing an ink cartridge and removing jammed paper inside the printer User s Guide Printer Basics 15 ...

Page 16: ... screen You can select the paper size and paper type settings for each paper source C Error Flashes or turns on when an error occurs D Data Flashes while the printer is processing data Turns on when there are queued jobs E Displays menus and messages F Returns to the previous screen G l u r d OK Press l u r and d to select menus Press OK to conirm your selection or run the selected feature When en...

Page 17: ...Menu Options Menu Menu Settings and Explanations Ink Level Displays the approximate levels of the ink and the maintenance box When an icon is displayed the ink is running low or the maintenance box is nearly full When a x icon is displayed the ink is expended or the maintenance box is full Maintenance Print Head Nozzle Check Prints a pattern to check if the print head nozzles are clogged Print Hea...

Page 18: ...d Print service See the Epson Connect portal website for more details https www epsonconnect com http www epsonconnect eu Europe only Google Cloud Print Status Conidential Job Displays a list of jobs that have passwords To print a job select the job and enter the password Admin Settings These menus allow an administrator to register an administrator password to protect the printer settings from be...

Page 19: ...ver or PCL printer driver it can cause endless USB communication When this occurs the printer ends communication after the speciied time has elapsed Enter 0 zero if you do not want to end communication Printing Language Select the printing language for the USB interface or the network interface Auto Error Solver Select an action to perform when a 2 sided printing error or a memory full error occur...

Page 20: ...Status Displays or prints the network settings and connection status Wi Fi Setup Wi Fi Setup Wizard See the Network Guide for more details Push Button Setup WPS PIN Code Setup WPS Wi Fi Auto Connect Disable Wi Fi You may be able to resolve network problems by disabling the Wi Fi settings or making the Wi Fi settings again See the Network Guide for more details Wi Fi Direct Setup See the Network Gu...

Page 21: ...Settings Delete All Conidential Jobs Deletes all saved conidential jobs Eco Mode The following Eco mode settings are available When these settings are disabled the settings made in Common Settings are applied Sleep Timer Select the time period before the printer enters sleep mode energy saving mode when no operations are performed The LCD screen turns black when the set time passes Power Of Timer ...

Page 22: ...nt number settings Height Set the default font height if the font is scalable and proportional You can select from 4 00 to 999 75 points in 0 25 increments This item may not appear depending on the font source or font number settings Symbol Set Select the default symbol set If the font that you selected in the font source and the font number setting is not available in the new symbol set setting t...

Page 23: ...contains binary images This settings is only available when the printer is connected to the network The application may send the binary data even if the printer driver setting is set to ASCII but you can print the data when this feature is enabled PDF Page Size Select the paper size when printing a PDF ile If Auto is selected the paper size is determined based on the size of the irst page that is ...

Page 24: ...amp too thick too thin or paper that has stickers stuck to it Using these types of paper causes paper jams and smears on the printout Fan and align the edges of the envelopes before loading When the stacked envelopes are pufed up with air press them down to latten them before loading Do not use envelopes that are curled or folded Using these envelopes causes paper jams and smears on the printout D...

Page 25: ... White Ink Jet Paper A4 200 200 50 Auto Manual Epson Matte Paper Heavyweight A4 20 Epson Photo Quality Ink Jet Paper A4 80 Only use the rear paper feed to print 2 sided print jobs manually You can load up to 20 sheets for paper with one side already printed Note he availability of paper varies by location For the latest information on paper available in your area contact Epson support Commercially...

Page 26: ...al 2 User Deined mm 182 257 to 215 9 297 80 Auto Manual 2 User Deined Except for the above 1 Manual Thick paper Legal 1 Manual Letter A4 B5 A5 A6 Executive 10 Manual 3 User Deined mm 182 257 to 215 9 297 10 Manual 3 User Deined Except for the above 1 Manual Envelope Envelope 10 Envelope DL Envelope C6 10 Envelope C4 1 1 Only use the rear paper feed to print 2 sided print jobs manually 2 You can lo...

Page 27: ...ead Letterhead Recycled paper Recycled Recycled Recycled Recycled Color paper Color Color Color Color Preprinted paper Preprinted Preprinted Preprinted Preprinted Epson Matte Paper Heavyweight Epson Photo Quality Ink Jet Paper Matte Epson Matte Thick paper Thick Paper Thick Paper Thick Thick Envelope Envelope Envelope Envelope Envelope Loading Paper in the Paper Cassette 1 Check that the printer i...

Page 28: ...sition Note When using paper larger than A4 size extend the paper cassette 3 Slide the front edge guide to the paper size you want to use 4 With the printable side facing down load paper against the front edge guide User s Guide Loading Paper 28 ...

Page 29: ...to the edges of the paper 6 Insert the paper cassette all the way Note For paper cassette 2 reattach the paper cassette cover before inserting 7 On the control panel set the size and type of the paper you loaded in the paper cassette Note You can also display the paper size and paper type settings screen by selecting Menu Paper Setup 8 Slide out the output tray Related Information Paper Handling P...

Page 30: ...with the printable side facing up cImportant Do not load more than the maximum number of sheets speciied for the paper For plain paper do not load above the line just under the d symbol inside the edge guide Load paper short edge irst However when you have set the long edge as the width of the user deined size load paper long edge irst User s Guide Loading Paper 30 ...

Page 31: ...ize A4 B5 A5 A6 Letter Legal Binding holes Do not load paper with the binding holes at the top or the bottom Adjust the print position of your ile to avoid printing over the holes 4 Slide the edge guides to the edges of the paper 5 On the control panel select Menu Paper Setup Rear Paper Feed and then set the size and type of the paper you loaded in the rear paper feed User s Guide Loading Paper 31...

Page 32: ... remaining paper to its package If you leave it in the printer the paper may curl or the print quality may decline Related Information Paper Handling Precautions on page 24 Available Paper and Capacities on page 25 User s Guide Loading Paper 32 ...

Page 33: ...em and then click Help Operations may difer depending on the application See the application s help for details 1 Load paper in the printer 2 Open the ile you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer 5 Select Preferences or Properties to access the printer driver window 6 Make the following settings Paper Source Select the paper source in which you loade...

Page 34: ...aper in the Paper Cassette on page 27 Loading Paper in the Rear Paper Feed on page 30 List of Paper Types on page 27 Printing Basics Mac OS X Note Operations difer depending on the application See the application s help for details 1 Load paper in the printer 2 Open the ile you want to print 3 Select Print from the File menu or another command to access the print dialog If necessary click Show Det...

Page 35: ...ver has not been installed correctly Select System Preferences from the menu Printers Scanners or Print Scan Print Fax remove the printer and then add the printer again See the following to add a printer http epson sn 6 Make the following settings Paper Source Select the paper source in which you loaded the paper Media Type Select the type of paper you loaded 7 Click Print Related Information Avai...

Page 36: ... Paper and Capacities on page 25 Printing on 2 Sides Windows Note Manual 2 sided printing is available when EPSON Status Monitor 3 is enabled If EPSON Status Monitor 3 is disabled access the printer driver click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 Manual 2 sided printing may not be available when the printer is accessed over a network or is used a...

Page 37: ...in the Paper Cassette on page 27 Loading Paper in the Rear Paper Feed on page 30 Printing Basics Windows on page 33 Printing on 2 Sides Mac OS X 1 Load paper in the printer 2 Open the ile you want to print 3 Access the print dialog 4 Select Two sided Printing Settings from the pop up menu 5 Select the bindings and Document Type Note Printing may be slow depending on the Document Type setting If yo...

Page 38: ...e Order make the appropriate settings and then click OK to close the window 6 Set the other items on the Main and More Options tabs as necessary and then click OK 7 Click Print Related Information Loading Paper in the Paper Cassette on page 27 Loading Paper in the Rear Paper Feed on page 30 Printing Basics Windows on page 33 Printing Several Pages on One Sheet Mac OS X 1 Load paper in the printer ...

Page 39: ...per Size Windows 1 Load paper in the printer 2 Open the ile you want to print 3 Access the printer driver window 4 Make the following settings on the More Options tab Document Size Select the paper size you set in the application Output Paper Select the paper size you loaded in the printer Fit to Page is selected automatically Note If you want to print a reduced image at the center of the page sel...

Page 40: ...oading Paper in the Paper Cassette on page 27 Loading Paper in the Rear Paper Feed on page 30 Printing Basics Mac OS X on page 34 Printing Multiple Files Together for Windows Only Job Arranger Lite allows you to combine several iles created by diferent applications and print them as a single print job You can specify the print settings for combined iles such as layout print order and orientation N...

Page 41: ...ect Print from the File menu Related Information Loading Paper in the Paper Cassette on page 27 Loading Paper in the Rear Paper Feed on page 30 Printing Basics Windows on page 33 Enlarged Printing and Making Posters for Windows Only You can print one image on multiple sheets of paper to create a larger poster You can print alignment marks that help you stick the sheets together 1 Load paper in the...

Page 42: ... in the Rear Paper Feed on page 30 Printing Basics Windows on page 33 Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides User s Guide Printing 42 ...

Page 43: ... of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks 2 Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back User s Guide Printing 43 ...

Page 44: ...along the vertical red line through the alignment markers this time the line to the let of the cross marks 4 Tape the sheets together from the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together User s Guide Printing 44 ...

Page 45: ...e horizontal blue line through the center of the let and right side cross marks 7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back User s Guide Printing 45 ...

Page 46: ...8 Cut the taped sheets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back User s Guide Printing 46 ...

Page 47: ...ut and printing features available on the printer driver Related Information Windows Printer Driver on page 70 Mac OS X Printer Driver on page 71 Adding a Printing Preset If you create your own preset of frequently used print settings on the printer driver you can print easily by selecting the preset from the list User s Guide Printing 47 ...

Page 48: ...nstructions Related Information Printing Basics Mac OS X on page 34 Printing an Anti Copy Pattern for Windows Only You can print documents with invisible letters such as Copy hese letters appear when the document is photocopied so that the copies can be distinguished from the original You can also add your own anti copy pattern Note his feature is only available when the following settings are sel...

Page 49: ...nting until the password is entered on the printer s control panel Select Conidential Job on the More Options tab and then enter a password To print the job enter Menu from the printer s home screen and then select Conidential Job Select the job and enter the password Printing Using a PostScript Printer Driver Printing Using a PostScript Printer Driver Windows 1 Load paper in the printer 2 Open th...

Page 50: ... Source Select the paper source in which you loaded the paper Media Select the type of paper you loaded 6 Click Advanced select the paper size you loaded in the printer as the Paper Size setting and then click OK 7 Click OK 8 Click Print User s Guide Printing 50 ...

Page 51: ...the print dialog 4 Make the following settings Printer Select your printer Paper Size Select the paper size you loaded in the printer Orientation Select the orientation you set in the application 5 Select Paper Feed from the pop up menu and then select the paper source in which you loaded the paper User s Guide Printing 51 ...

Page 52: ...these settings varies by model Ink Save Mode Conserves ink by reducing the print density Rotate by 180º Rotates the data 180 degrees before printing Printing from Smart Devices Using Epson iPrint Epson iPrint is an application that allows you to print photos documents and Web pages from a smart device such as a smartphone or tablet You can use either local print printing from a smart device that i...

Page 53: ...to use from the home screen he following screens are subject to change without notice A Home screen displayed when the application is started B Displays information on how to setup the printer and a FAQ C Displays the screen where you can select the printer and make printer settings Once you have selected the printer you do not need to select it again from the next time D Select what you want to p...

Page 54: ...nt AirPrint allows you to wirelessly print to your AirPrint enabled printer from your iOS device using the latest version of iOS and from your Mac OS X v10 7 x or later Note See the AirPrint page of the Apple website for more details 1 Load paper in the printer 2 Connect your device to the same wireless network that your printer is using 3 Print from your device to your printer Related Information...

Page 55: ...sing the printer s control panel You need to change settings in Web Conig to cancel printing from the computer See the Network Guide for more details Canceling Printing Printer Button Press the y button to cancel the print job in progress Canceling Printing Windows 1 Access the printer driver window 2 Select the Maintenance tab 3 Click Print Queue 4 Right click on the job you want to cancel and th...

Page 56: ...s of the Remaining Ink and the Maintenance Box Windows 1 Access the printer driver window 2 Click EPSON Status Monitor 3 on the Maintenance tab and then click Details Note If EPSON Status Monitor 3 is disabled click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 Related Information Windows Printer Driver on page 70 Checking the Status of the Remaining Ink an...

Page 57: ...rinted on the package For best results use up ink cartridge within six months of installation Ater bringing an ink cartridge inside from a cold storage site allow it to warm up at room temperature for at least three hours before using it Do not touch the sections shown in the illustration Doing so may prevent normal operation and printing Do not move the print head by hand otherwise you may damage...

Page 58: ...ior notice for improvement Do not disassemble or remodel the ink cartridge otherwise you may not be able to print normally Do not drop or knock it against hard objects otherwise the ink may leak You cannot use the cartridge that came with the printer for the replacement Quoted yields may vary depending on the images that you are printing the paper type that you are using the frequency of your prin...

Page 59: ...t slightly 3 Remove the ink cartridge from the printer 4 Remove the new ink cartridge from its package cImportant Do not touch the sections shown in the illustration Doing so may prevent normal operation and printing User s Guide Replacing Ink Cartridges and Other Consumables 59 ...

Page 60: ... for the genuine Epson maintenance box T6710 Maintenance Box Handling Precautions Read the following instructions before replacing the maintenance box Do not touch the green chip on the side of the maintenance box Doing so may prevent normal operation and printing Do not tilt the used maintenance box until ater it is sealed in the plastic bag otherwise ink may leak Keep the maintenance box out of ...

Page 61: ...o do so he Epson Status Monitor your LCD or lights on the control panel will advise you when this part needs replacing he need for replacement of the box does not mean that your printer has ceased to operate in accordance with its speciications he Epson warranty does not cover the cost of this replacement It is a user serviceable part 1 Remove the new maintenance box from its package cImportant Do...

Page 62: ...intenance box until ater it is sealed in the plastic bag otherwise ink may leak 5 Insert the new maintenance box all the way into the printer 6 Insert the rear cover 7 Press the OK button Related Information Maintenance Box Code on page 60 Maintenance Box Handling Precautions on page 60 User s Guide Replacing Ink Cartridges and Other Consumables 62 ...

Page 63: ...ng about four times wait for at least six hours without printing and then run the nozzle check again and repeat the head cleaning if necessary We recommend to turn of the printer If print quality has still not improved contact Epson support To prevent the print head from drying out do not unplug the printer while the power is on To keep the print head operating at its best we recommend printing a ...

Page 64: ... the printer 2 Access the printer driver window 3 Click Nozzle Check on the Maintenance tab 4 Follow the on screen instructions Related Information Loading Paper in the Paper Cassette on page 27 Loading Paper in the Rear Paper Feed on page 30 Windows Printer Driver on page 70 Checking and Cleaning the Print Head Mac OS X 1 Load A4 size plain paper in the printer 2 Select System Preferences from th...

Page 65: ...gnment Ruled Line Alignment Select this if vertical lines look misaligned Vertical Alignment Select this if your printouts look blurry Horizontal Alignment Select this if you see horizontal banding at regular intervals 5 Follow the on screen instructions to align the print head Note he alignment patterns may be slightly diferent from the actual ones but the procedures are the same Ruled Line Align...

Page 66: ...ment on the Maintenance tab 4 Follow the on screen instructions Related Information Loading Paper in the Paper Cassette on page 27 Loading Paper in the Rear Paper Feed on page 30 Windows Printer Driver on page 70 Aligning the Print Head Mac OS X 1 Load A4 size plain paper in the printer 2 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer ...

Page 67: ... 1 Load A4 size plain paper in the paper source that you want to clean 2 Enter Menu from the home screen 3 Select Maintenance Paper Guide Cleaning 4 Select the paper source and then follow the on screen instructions to clean the paper path Note Repeat this procedure until the paper is not smeared with ink If the printouts are still smeared or scufed clean the other paper sources Related Informatio...

Page 68: ...nternet Explorer and Chrome from a computer or smart device You can conirm the printer status or change the network service and printer settings To use Web Conig connect the computer or device to the same network as the printer Note he following browsers are supported OS Browser Windows XP or later Internet Explorer 8 or later Firefox Chrome Mac OS X v10 5 8 or later Safari Firefox Chrome iOS Safa...

Page 69: ...s Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Select Desktop Settings Control Panel View devices and printers in Hardware and Sound or Hardware Windows 7 Windows Server 2008 R2 Click the start button and select Control Panel View devices and printers in Hardware and Sound Windows Vista Windows Server 2008 Click the start button and select Control Panel Printers in Hardware and...

Page 70: ...r 2012 R2 Windows Server 2012 Select Desktop Settings Control Panel View devices and printers in Hardware and Sound Right click on your printer or press and hold it and then select Printing preferences Windows 7 Windows Server 2008 R2 Click the start button and select Control Panel View devices and printers in Hardware and Sound Right click on your printer and select Printing preferences Windows V...

Page 71: ...the feature that you want to restrict See the online help for explanations of the setting items 4 Click OK Making Operation Settings for the Windows Printer Driver You can make settings such as enabling EPSON Status Monitor 3 1 Access the printer driver window 2 Click Extended Settings on the Maintenance tab 3 Make the appropriate settings and then click OK See the online help for explanations of ...

Page 72: ...Notiications Allows the printer driver to display warning notiications Establish bidirectional communication Usually this should be set to On Select Of when acquiring the printer information is impossible because the printer is shared with Windows computers on a network or for any other reason Lower Cassette Add the optional paper cassette units to the paper source Note he availability of these se...

Page 73: ... Windows Server 2012 Click the start button and select All Programs or Programs EpsonNet EpsonNet Conig V4 EpsonNet Conig Starting on Mac OS X Select Go Applications Epson Sotware EpsonNet EpsonNet Conig V4 EpsonNet Conig Uninstalling Applications Note Log on to your computer as an administrator Enter the administrator password if the computer prompts you Uninstalling Applications Windows 1 Press ...

Page 74: ...ton to turn of the printer 3 To uninstall the printer driver select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then remove the printer from the enabled printers list 4 Quit all running applications 5 Select Go Applications Epson Sotware Uninstaller 6 Select the application you want to uninstall and then click Uninstall cImportant he Uninstaller removes all drive...

Page 75: ...PostScript Printer Driver Using USB Interface Windows 1 Turn of all virus protection applications 2 Insert the sotware disc that came with the printer into the computer and download the Driver PostScript eppsnt inf ile Note If your computer does not have a CD DVD drive download the printer driver from the Epson support website http www epson eu Support Europe http support epson net outside Europe ...

Page 76: ... you have downloaded from the website and then click OK 8 Select your printer and then click Next 9 Follow the on screen instructions for the rest of the installation Installing a PostScript Printer Driver Using Network Interface Windows 1 Select Menu Network Status Wi Fi Network Status on the control panel and then conirm the IP address 2 Turn of all virus protection applications 3 Turn on the pr...

Page 77: ...he Add Standard TCP IP Printer Port Wizard screen appears click Next 8 Enter the printer s IP address and then click Next Note For Windows XP Windows Server 2003 R2 Windows Server 2003 when the Add Standard TCP IP Printer Port Wizard screen appears click Finish 9 Click Have Disk specify the eppsnt inf ile that is on the sotware disc or that you have downloaded from the website and then click OK 10...

Page 78: ...ever you can get it from the sotware disc that came with the printer Access to Driver Universal 2 Double click the executable ile that you have downloaded from the website or that is in the sotware disc 3 Follow the on screen instructions for the rest of the installation Updating Applications and Firmware You may be able to clear certain problems and improve or add functions by updating the applic...

Page 79: ...ge when your printer indicates it is time to replace the cartridge Replace the cartridge when a message prompts you to do so Memory full Try the methods below to reduce the size of the print job Lower the print quality or the resolution Change the format setting Reduce the number of images letters or fonts used in the print job Invalid IP address and subnet mask Enter them correctly See your docum...

Page 80: ...ility Open Printer Utility 3 Click EPSON Status Monitor Removing Jammed Paper Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces Next clear the error cImportant Remove the jammed paper carefully Removing the paper vigorously may cause damage to the printer Removing Jammed Paper from the Front Cover Caution Never touch the...

Page 81: ...parts inside the printer Doing so may cause a malfunction 3 Close the front cover Removing Jammed Paper from the Rear Paper Feed Remove the jammed paper Removing Jammed Paper from the Paper Cassette 1 Close the output tray User s Guide Solving Problems 81 ...

Page 82: ... out the paper cassette 3 Remove the jammed paper 4 Align the edges of the paper and slide the edge guides to the edges of the paper 5 Insert the paper cassette in the printer User s Guide Solving Problems 82 ...

Page 83: ...paper 3 Remove jammed paper from the rear cover 4 Insert the rear cover in the printer Paper Does Not Feed Correctly Check the following if the paper jams paper feeds at a slant several sheets of paper feed at a time no paper feeds or paper is ejected User s Guide Solving Problems 83 ...

Page 84: ...he front cover open during printing pauses the print job Make sure the paper size and paper type settings of the paper source are correct Related Information Environmental Speciications on page 93 Available Paper and Capacities on page 25 Paper Handling Precautions on page 24 Loading Paper in the Paper Cassette on page 27 Loading Paper in the Rear Paper Feed on page 30 Power and Control Panel Prob...

Page 85: ...make sure the printer status is not Pause Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then double click the printer If the printer is paused click Resume or Resume Printer Perform a nozzle check and then clean the print head if any of the print head nozzles are clogged If you are using the printer through AirPrint enable the AirPrint setting on Web Conig I...

Page 86: ...n genuine ink cartridges may cause print quality to decline Epson recommends using the ink cartridge before the date printed on the package For best results use up ink cartridge within six months of installation When printing images or photos Epson recommends using genuine Epson paper rather than plain paper Print on the printable side of the genuine Epson paper Related Information Paper Handling ...

Page 87: ...density data such as images or graphs using automatic 2 sided printing lower the print density setting and choose a longer drying time Related Information Cleaning the Paper Path for Ink Smears on page 67 Loading Paper in the Paper Cassette on page 27 Loading Paper in the Rear Paper Feed on page 30 Printing on 2 Sides on page 36 Print Quality Is Poor on page 85 Printed Characters Are Incorrect or ...

Page 88: ...Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select On as the High Speed Printing setting Disable quiet mode his feature slows down the printing speed Windows Select Of as the Quiet Mode setting on the printer driver s Main tab Mac OS X Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options ...

Page 89: ...nt binary data when it is connected to the computer using a USB interface Set the Output Protocol setting on the Device Settings tab in the printer properties to ASCII or TBCP For Windows select the appropriate substitution fonts on the Device Settings tab in the printer properties Printing Is Too Slow While Using PostScript Printer Driver Set the Print Quality setting to Fast in the printer drive...

Page 90: ...ontact Epson support Related Information Contacting Epson Support on page 106 Application Is Blocked by a Firewall for Windows Only Add the application to the Windows Firewall allowed program in security settings on the Control Panel User s Guide Solving Problems 90 ...

Page 91: ...C6 75 to 90 g m2 20 to 24 lb Envelope C4 80 to 100 g m2 21 to 26 lb Printable Area Print quality may decline in the shaded areas due to the printer s mechanism Single sheets A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 45 0 mm 1 77 in D 50 0 mm 1 97 in Envelopes A 3 0 mm 0 12 in B Except for C4 5 0 mm 0 20 in C4 9 5 mm 0 37 in C 18 0 mm 0 71 in D 45 0 mm 1 77 in Interface Speciications For Computer Hi Spee...

Page 92: ...u 100BASE TX IEEE802 3ab 1000BASE T 1 IEEE802 3az Energy Eicient Ethernet 2 Communication Mode Auto 10Mbps Full duplex 10Mbps Half duplex 100Mbps Full duplex 100Mbps Half duplex Connector RJ 45 1 Use a category 5e or higher STP Shielded twisted pair cable to prevent risk of radio interference 2 The connected device should comply with IEEE802 3az standards Security Protocol IEEE802 1X IPsec IP Filt...

Page 93: ... 4 A Power Consumption with USB Con nection Printing Approx 25 W ISO IEC24712 Ready mode Approx 6 2 W Sleep mode Approx 2 3 W Power of Approx 0 4 W Printing Approx 25 W ISO IEC24712 Ready mode Approx 6 3 W Sleep mode Approx 2 4 W Power of Approx 0 4 W Note Check the label on the printer for its voltage Environmental Speciications Operation Use the printer within the range shown in the following gr...

Page 94: ...10 8 x Mac OS X v10 7 x Mac OS X v10 6 8 Note Mac OS X may not support some applications and features he UNIX File System UFS for Mac OS X is not supported Font Information Available Fonts for PostScript Font Name Family HP Equivalent Nimbus Mono Medium Bold Italic Bold Italic Courier Letter Gothic Medium Bold Italic Letter Gothic Nimbus Mono PS Regular Bold Oblique Bold Oblique CourierPS Nimbus R...

Page 95: ... Italic ITC Zapf Chancery Italic Symbol Symbol URW Dingbats Wingdings Dingbats ITC Zapf Dingbats Standard Symbol SymbolPS Available Fonts for PCL Scalable Font Font Name Family HP Equivalent Symbol Set Nimbus Mono Medium Bold Italic Bold Italic Courier 1 Letter Gothic Medium Bold Italic Letter Gothic 1 Nimbus Mono PS Regular Bold Oblique Bold Oblique CourierPS 3 Nimbus Roman No4 Medium Bold Italic...

Page 96: ... Demi Light Italic Demi Italic ITC Bookman 3 URW Century Schoolbook Roman Bold Italic Bold Italic New Century Schoolbook 3 Nimbus Roman Medium Bold Italic Bold Italic Times 3 URW Chancery Medium Italic ITC Zapf Chancery Italic 3 Symbol Symbol 4 URW Dingbats Wingdings 5 Dingbats ITC Zapf Dingbats 6 Standard Symbol SymbolPS 4 URW David Medium Bold HP David 7 URW Narkis Medium Bold HP Narkis Tam 7 UR...

Page 97: ...ters speciic to each language When you are considering which font to use you should also consider which symbol set to combine with the font Note Since most sotware handles fonts and symbols automatically you will probably never need to adjust the printer s settings However if you are writing your own printer control programs or if you are using older sotware that cannot control fonts refer to the ...

Page 98: ...h 5M ISO 8859 9 Latin 5 5N Windows 3 1 Latin 5 5T Microsoft Publishing 6J Ventura Math 6M ISO 8859 10 Latin 6 6N DeskTop 7J Math 8 8M Roman 8 8U Windows 3 1 Latin 2 9E Pc1004 9J ISO 8859 15 Latin 9 9N PC 8 Turkish 9T Windows 3 0 Latin 1 9U PS Text 10J PC 8 Code Page 437 10U PC 8 D N Danish Norwegian 11U MC Text 12J PC 850 Multilingual 12U User s Guide Appendix 98 ...

Page 99: ... 3 0 18N Windows Baltic 19L Windows 3 1 Latin Arabic 19U PC 755 26U PC 866 Cyrillic 3R Greek8 8G Windows Greek 9G Windows Cyrillic 9R PC 851 Greek 10G ISO 8859 5 Cyrillic 10N PC 8 Greek 12G ISO 8859 7 Greek 12N PC 866 UKR 14R Hebrew7 0H ISO 8859 8 Hebrew 7H Hebrew8 8H PC 862 Hebrew 15H PC 862 Hebrew 15Q Arabic8 8V HPWARA 9V PC 864 Arabic 10V User s Guide Appendix 99 ...

Page 100: ...s for PCL 6 Symbol Set Name Attribute Font Classiication 1 2 3 4 5 6 7 8 9 ISO Norwegian 4 ISO Italian 9 ISO 8859 1 Latin 1 14 ISO Swedish 19 ASCII 21 ISO United Kingdom 37 ISO French 38 ISO German 39 Legal 53 ISO 8859 2 Latin 2 78 ISO Spanish 83 Roman 9 149 PS Math 173 ISO 8859 9 Latin 5 174 Windows 3 1 Latin 5 180 Microsoft Publishing 202 ISO 8859 10 Latin 6 206 DeskTop 234 User s Guide Appendix...

Page 101: ... 309 PS Text 330 PC 8 341 PC 8 D N 373 MC Text 394 PC 850 405 PcEur858 437 Pi Font 501 PC852 565 Unicode 3 0 590 WBALT 620 Windows 3 1 Latin 1 629 PC 755 853 Wingdings 18540 Symbol 621 ZapfDigbats 460 PC 866 Cyrillic 114 Greek8 263 Windows Greek 295 Windows Cyrillic 306 PC 851 Greek 327 ISO 8859 5 Cyrillic 334 PC 8 Greek 391 ISO 8859 7 Greek 398 User s Guide Appendix 101 ...

Page 102: ...n users We Seiko Epson Corporation hereby declare that the following equipment Model is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC B561B For use only in Ireland UK Austria Germany Liechtenstein Switzerland France Belgium Luxemburg Netherlands Italy Portugal Spain Denmark Finland Norway Sweden Iceland Croatia Cyprus Greece Slovenia Malta Bulga...

Page 103: ...s licenses warrants of itness road passes food stamps tickets etc Note Copying these items may also be prohibited by law Responsible use of copyrighted materials Printers can be misused by improperly copying copyrighted materials Unless acting on the advice of a knowledgeable attorney be responsible and respectful by obtaining the permission of the copyright holder before copying published materia...

Page 104: ... 4 Remove all of the paper from the printer 5 Store the paper support and the output tray 6 Uninstall the optional paper cassette if it is installed 7 Pack the printer in its box using the protective materials Note If print quality has declined the next time you print clean and align the print head Related Information Part Names and Functions on page 14 Checking and Cleaning the Print Head on page...

Page 105: ...displayed on the Paper Setup screen Note When uninstalling the optional paper cassette unit turn of the printer unplug the power cord disconnect any cables and then perform the installation procedure in reverse Proceed with the printer driver settings Setting the Optional Paper Cassette Unit in the Printer Driver To use the installed optional paper cassette unit the printer driver needs to acquire...

Page 106: ...inter Information 3 Click OK Setting the Optional Paper Cassette Unit in the Printer Driver Mac OS X 1 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver 2 Set Lower Cassette according to the number of paper cassettes 3 Click OK Where to Get Help Technical Support Web Site If you need further help v...

Page 107: ...ke your own backup data or take notes Help for Users in Europe Check your Pan European Warranty Document for information on how to contact Epson support Help for Users in Taiwan Contacts for information support and services are World Wide Web http www epson com tw Information on product speciications drivers for download and products enquiry are available Epson HelpDesk Phone 02 80242008 Our HelpD...

Page 108: ...st Dist Taichung City 40341 Taiwan 04 2338 0879 04 2338 6639 No 209 Xinxing Rd Wuri Dist Taichung City 414 Taiwan 05 2784222 05 2784555 No 463 Zhongxiao Rd East Dist Chiayi City 600 Taiwan 06 2221666 06 2112555 No 141 Gongyuan N Rd North Dist Tainan City 704 Taiwan 07 5520918 07 5540926 1F No 337 Minghua Rd Gushan Dist Kaohsiung City 804 Taiwan 07 3222445 07 3218085 No 51 Shandong St Sanmin Dist K...

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