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Network Software Cannot Find Product on a Network
If EpsonNet Setup cannot find your product on a network, try these solutions:
• Make sure your product is turned on and connected to your network. Verify connection using your
product control panel.
• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-
ASCII characters.
• Make sure your product is not connected to a guest network.
• If necessary, reinstall your product software and try running EpsonNet Setup again:
1. Reset your product's network settings to their factory defaults.
2.
Windows only:
Uninstall your product software.
3. Initialize your router following the instructions in your router documentation.
Note:
If you are reading these instructions online, you will lose your Internet connection when you
initialize your router, so note the next step before initializing it.
4. Download your product software from the Epson website using the instructions on the
Start Here
sheet.
• If you have replaced your router, reinstall your product software to connect to the new router.
Note:
If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is
preventing detection of your device over the network. See your router or access point documentation
for instructions on disabling the Privacy Separator function.
Parent topic:
Related concepts
Uninstall Your Product Software
Related references
Summary of Contents for WF-2860 Series
Page 1: ...WF 2860 User s Guide ...
Page 2: ......
Page 12: ...12 Copyright Attribution 305 ...
Page 74: ...74 Related references Paper or Media Type Settings Printing Software ...
Page 138: ...138 You see an Epson Scan 2 window like this ...
Page 140: ...140 You see an Epson Scan 2 window like this ...
Page 142: ...142 You see this window ...
Page 219: ...219 You see a window like this 4 Click Print ...