background image

Epson TM-S9000

 - 13

Error LED Codes

Maintenance Counters

NV Memory

The TM-S9000 has an NV (nonvolatile) graphics memory 
area for registering logos and other images and a users NV 
memory area for storing text data to be used multiple times 
and for storing information on customizing and maintenance.

Storing graphics requires the TM-S9000 Utility, which is 
described in the 

TM-S9000 Utility User’s Manual

.

The user also can create a user-defined page to print characters 
not resident in the printer.

Memory Switches

The following settings can be set using the Memory Switch 
Setting mode. You can use the TM-S9000 Utility to set 
additional settings. See the 

TM-S9000 Utility User’s Manual

 

for more information.

LED Pattern

Solution

Roll paper cover open error

(auto)

Close roll paper cover or ink 
cartridge cover. Check for a paper 
jam. Printer recovers automatically 
if error is fixed. If problem 
continues, contact your servicer.

Head high/low temperature

error (auto)

After continuous use, head may 
heat up. Wait for it to cool down. 
Printer recovers automatically if 
error is fixed. If problem continues, 
contact your servicer.

Carriage home position error

Check for paper jam or obstruction 
(paper clip, etc.). Check for dirt on 
the home position (HP) sensor. If 
problem continues, contact the 
servicer.

Cut sheet paper ejection error

Look into printer from the top and 
left to check for a paper jam. Check 
ASF. Remove paper. If problem 
continues, contact your servicer.

Sheet feed error

Look into printer from the top and 
left to check for a paper jam. Check 
card feeder. Check ASF. Remove 
paper. If problem continues, contact 
your servicer.

Roll paper cover open error

(command recovery)

Close roll paper cover or ink 
cartridge cover. Check for a paper 
jam. Fix error and send a recovery 
command to the printer. If problem 
continues, contact your servicer.

Drive circuit error

a

The drive circuit, thermistor, pump 
driver, or image scanner sensor 
may have a problem. Contact your 
servicer.

Read/write error

Problem with read/write memory. 
Contact your servicer.

High voltage error

Use an Epson power supply. Try 
using a new power supply. If 
problem continues, contact your 
servicer.

Low voltage error

Use an Epson power supply. Try 
using a new power supply. If 
problem continues, contact your 
servicer.

CPU error

Main board error. Try turning printer 
off and back on. If problem 
continues, contact your servicer.

Counter

Counter type

Unit

Number of lines fed for roll 
paper

Resettable/Cumulative

Lines

Count of thermal head 
energizing

Resettable/Cumulative

Count

Number of lines fed for 
thermal head

Resettable/Cumulative

Lines

Number of head shots for 
ink jet (Column A)

Resettable/Cumulative

1000 shots

Number of head shots for 
ink jet (Column B)

Resettable/Cumulative

1000 shots

Count of pump motor 
operations

Resettable/Cumulative

Count

Count of autocutter drive

Resettable/Cumulative

Count

Count of ASF feeding

Resettable/Cumulative

Count

Count of cut sheet paper 
scanning

Resettable/Cumulative

Count

Count of card scanning

Resettable/Cumulative

Count

Count of magnetic ink 
character read

Resettable/Cumulative

Count

Count of pocket switch

Resettable/Cumulative

Count

Count of hopper open/close

Resettable/Cumulative

Count

Duration of product 
operation

Resettable/Cumulative

Hours

Setting

Function

Power on inform

a

tion

Do not tr

a

nsmit (Initi

a

l v

a

lue)

Tr

a

nsmit

Auto line feed

Alw

a

ys dis

ab

led (Initi

a

l v

a

lue)

Alw

a

ys en

ab

led

Remote w

a

ke-u

p

En

ab

led (Initi

a

l v

a

lue)

Dis

ab

led

Roll 

pap

er cover 

o

p

en durin

g

 

p

rintin

g

Auto recover

ab

le error (Initi

a

l v

a

lue)

Recover

ab

le error

Summary of Contents for TM-S9000

Page 1: ...Installing an Ink Cartridge 8 Connecting the Drawer Kick out Cable 9 Loading Sheets Checks 9 Ejecting Sheets Checks 9 Scanning ID Cards 10 Reading Magnetic Stripe Cards Factory Option 10 Check Flow Process 10 Cleaning the Case 10 Cleaning the Print Head 10 Cleaning the MICR Unit 10 Cleaning the Scanner Glass 11 Transporting the TM S9000 11 Troubleshooting 11 Clearing a Jam 11 Roll paper 11 Cut she...

Page 2: ...80 Model M159B also called Adapter J 24 V 7 supplied with TM S9000 Drawer kick out RJ12 modular connector Connects the cash drawer USB 2 0 Type B Plug and play USB HUB Optional Type A Two port USB HUB connector Driver Functions EPSON TM S9000 driver Use this API Application Program Interface to fully use functions of the TM S9000MJ such as the scanner function endorsement printing function cut she...

Page 3: ...ming to ANSI standards 99 at 77 F 25 C for bar codes MICR specifications Supported fonts E13B CMC7 Alphabetic characters not supported Recognition rate 99 at 77 F 25 C using check paper conforming to ANSI ISO standards Checks must be flat without curls folds wrinkles tears staples or clips TM S9000 must not be shaken or jarred during reading Checks must be fed in straight The product should not be...

Page 4: ... friction feed Print speeds text printing with embedded fonts 11 81 sec 300 mm sec 70 9 lps maximum at 1 6 feed page mode printing 11 81 sec 300 mm sec graphics printing monochrome 11 81 sec 300 mm sec ladder bar code two dimensional symbol printing 4 8 sec 124 mm sec graphics printing multi tone 5 91 sec 155 mm sec NV download graphics 2 76 sec 70 mm sec raster graphics Paper feed speed approx 7 ...

Page 5: ...cluding uneven sheets that were folded and straightened out etc Insert the sheets along the bottom of the ASF One pocket model Pocket capacity 100 sheets paper thickness 0 005 0 13 mm Total thickness of all sheets must be 0 51 13 mm including uneven sheets that were folded and straightened out etc Two pocket model Main pocket capacity 100 sheets paper thickness 0 005 0 13 mm Total thickness of all...

Page 6: ...some operations such as powering on off or charging cleaning ink Note Do not turn off the product or open the covers while the Power LED is flashing Error LED Comes on when the product is offline except during a self test or cleaning or when feeding paper using the Feed button Flashes when an error occurs Document LED Comes on when the product is ready to process cut sheet paper in the ASF Auto Sh...

Page 7: ...bble in the illustration below 8 Connect the USB cable to the host Note Do not turn on the unit until you have loaded the necessary drivers 9 Connect the AC cable to the AC adapter then connect the adapter s DC cable to the unit s power supply connector 10 Insert the AC cable plug into a socket Caution Use only the specified AC adapter and never connect to an improper power source 11 Turn on the p...

Page 8: ...artridge Touching the convex part of a used cartridge may stain you Do not open the ink cartridge cover during printing Use only Epson ink cartridges otherwise printer performance is not guaranteed Dispose of used cartridges as industrial waste Follow all applicable laws and regulations 1 Turn on the product 2 Put your finger under the left side of the ink cartridge cover and pull it up to open it...

Page 9: ... Be sure to use the printer power supply connector pin 4 for the drawer power source Do not insert a telephone line into the drawer kick out connector This may damage the telephone line or printer Loading Sheets Checks 1 Fully extend the ASF and pocket guide s See the illustration below 2 Make sure the Document LED is flashing 3 You can insert single ply paper only You can put up to 100 checks in ...

Page 10: ...s in the following order Cleaning the Case 1 Turn off the product by holding the Power button down for 3 seconds After the Power light goes out unplug the AC cord 2 Wipe dirt off the case with a dry cloth or a slightly moistened cloth Caution Never use alcohol benzine thinner or any other solvents Doing so may damage or break parts made of plastic or rubber Cleaning the Print Head When print becom...

Page 11: ... tape over the holes in the cartridge to prevent any leakage 2 Turn off the unit 3 Confirm that the Power LED is off 4 Remove the power supply connector 5 Store pocket guide and the ASF guide inside the product 6 Pack the unit upright Troubleshooting If control panel lights are on or flashing read the information in the tables under Error and Information Codes below If paper or an ID card is jamme...

Page 12: ...ou begin make sure all the covers are closed The nozzle check pattern is only printed on cut sheet paper Paper for the self test must be cut sheets of 2 76 5 98 70 152 mm The self test checks the following functions Control circuit functions Product mechanisms Print quality Control software version Memory switch settings Printing on roll paper 1 Hold down the Feed button while turning on the produ...

Page 13: ...Close roll paper cover or ink cartridge cover Check for a paper jam Fix error and send a recovery command to the printer If problem continues contact your servicer Drive circuit error a The drive circuit thermistor pump driver or image scanner sensor may have a problem Contact your servicer Read write error Problem with read write memory Contact your servicer High voltage error Use an Epson power ...

Page 14: ...s inserted or removed Based on the sensor status the ID Card indicator comes on turns off or flashes Sensor Function Cover sensors Ink cartridge cover sensor Monitors whether the cover is open or closed If the sensor detects a cover open processing stops immediately and the unit goes offline When the cover is closed the unit goes back online Opening a cover during processing MICR reading scanning ...

Reviews: