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Epson TM-C3500 Series, Technical Reference Manual

The Epson TM-C3500 Series is a top-of-the-line label and barcode printer designed for professional printing needs. Unlock the printer's full potential by downloading the free user manual to explore its features, setup instructions, and troubleshooting tips from our website. Enhance your printing experience by gaining access to this comprehensive manual at manualshive.com.

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Setting the Printer ............................................................................................................. 115

Media detection settings ..................................................................................................................115
Nozzle Check Mode Settings ............................................................................................................118
Paper Loading Settings......................................................................................................................120
Notification Settings............................................................................................................................123
Panel Button Settings .........................................................................................................................125
Operating Time Settings.....................................................................................................................127
Paper Feed Adjustment.....................................................................................................................129
Sensor Adjustment ..............................................................................................................................136
Print Head Alignment.........................................................................................................................137

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Network Interface ............................................................................................................ 138

Factory settings...................................................................................................................................138
How to initialize the settings to the factory settings........................................................................138

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Troubleshooting ................................................................................................................ 139

Trouble Recovery Method .................................................................................................................139
Error Recovery Method ......................................................................................................................152
When the print result is faint or white lines or black lines are printed ...........................................155
HELP for EPSON Printers ......................................................................................................................157

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Setting Check Modes ...................................................................................................... 159

Self-test Mode .....................................................................................................................................159
Status Sheet Printing (LAN interface model only) ...........................................................................162

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Reset .................................................................................................................................. 163

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Cleaning the Printer ......................................................................................................... 164

Cleaning the platen...........................................................................................................................164
Cleaning the Autocutter ...................................................................................................................166

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Media arrangement ........................................................................................................ 167

Media arrangement when feeding media for printing from the first sheet ................................167
Media arrangement for printing on the last sheet .........................................................................169

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Setting the label size and paper layout for borderless printing................................... 172

Requirement .......................................................................................................................................172
Setting example .................................................................................................................................172

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How to Make Media Settings .......................................................................................... 174

Application Development Information.................................... 175

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Printer Control Method..................................................................................................... 175

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Printer Driver...................................................................................................................... 176

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Using Epson Inkjet Label Printer SDK............................................................................... 177

Operating environment .....................................................................................................................177
Where to download ...........................................................................................................................177

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Utilities and Manuals ........................................................................................................ 178

Download............................................................................................................................................181

Summary of Contents for TM-C3500 Series

Page 1: ...d necessary information when you develop applications Describes how to handle the product Describes the efficient management method of multiple printers and client computers targeted at the administrators Series Describes general specifications for the product M00066603 Rev D Setup Handling Application Development Information Product Overview Maintenance Appendix ...

Page 2: ...s product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson ...

Page 3: ... carefully to avoid serious bodily injury CAUTION Provides information that must be observed to prevent damage to the equipment or loss of data Possibility of sustaining physical injuries Possibility of causing physical damage Possibility of causing information loss Provides information that must be observed to avoid damage to your equipment or a malfunction Provides important information and usef...

Page 4: ...r power source may cause fire Be sure your power cable meets the relevant safety standards and includes a power system ground terminal PE terminal Otherwise electric shock may result If you acquire a system with different safety standards use an AC cable that meets the acquired safety standards Do not allow foreign matter to fall into the equipment Penetration by foreign objects may lead to fire I...

Page 5: ...leaving it unused for an extended period Do not remove the ink cartridge from the product when you ship it Be sure to note the following when using the ink cartridge Do not turn off the product or open the ink cartridge cover while charging ink Power light is flashing Opening the cover may cause the ink to be recharged resulting in more ink being consumed Also it may cause printing malfunction Do ...

Page 6: ...lications for developers The specifications of the supported paper sizes are different for the firmware covered in this manual and the firmware that has been upgraded Manual Content The manual is made up of the following sections Chapter 1 Product Overview Chapter 2 Setup Chapter 3 Handling Chapter 4 Application Development Information Chapter 5 Maintenance Chapter 6 Appendix ...

Page 7: ...Easy Setup 13 How to Print 13 Other Features 13 Parts Name and Function 14 Power Switch 16 Paper FEED button 16 CUT button 17 Cleaning button 17 STATUS SHEET button 17 LCD contrast adjustment button 18 Connectors 18 Status Error Indications 19 Ink Cartridge and Maintenance Box Status 21 Beeper 22 Auto nozzle check system 23 Drivers Utilities 26 Drivers 26 Utilities 26 Restrictions 28 ...

Page 8: ...edure 48 Function of the DIP Switches 49 Setting the Printer Driver 50 Banding Reduction 50 TM C3500 PrinterSetting 52 Setting EPSON Status Monitor 3 54 Handling 61 Replacing the Ink Cartridge 61 Replacing Maintenance Box 64 Replacing Roll Paper with Fanfold Paper 66 Replacing Fanfold Paper with Roll Paper 76 Setting the Printer Driver 84 Favorite Setting 84 Information for User Definition 87 Expo...

Page 9: ...ed 155 HELP for EPSON Printers 157 Setting Check Modes 159 Self test Mode 159 Status Sheet Printing LAN interface model only 162 Reset 163 Cleaning the Printer 164 Cleaning the platen 164 Cleaning the Autocutter 166 Media arrangement 167 Media arrangement when feeding media for printing from the first sheet 167 Media arrangement for printing on the last sheet 169 Setting the label size and paper l...

Page 10: ...the Printer Settings 191 Changing the Printer Driver Settings 196 Monitoring the Network Printer 197 Replacing the Printer 198 For Inquiries 200 Appendix 201 Product Specifications 201 Hardware Requirements 203 Printing Specifications 203 Paper Specifications 204 Print Area and Cutting Position 215 Paper Ejection Tray 236 Ink Cartridge 236 Maintenance Box 237 Electrical Characteristics 237 Environ...

Page 11: ... inch Supports printing on various types of paper Roll paper Fanfold paper Continuous paper Continuous paper Blackmark Full page label Transparent full page label Die cut label Transparent die cut label Detects positions of black marks and gaps between labels Plain Matte Plain label Matte label Synthetic label Glossy label Wristband System to prevent ink from smearing out of the printable area suc...

Page 12: ...aper Glossy Media 30 km Autocutter mechanism Plain Media 1 500 000 cuts Matte Media 750 000 cuts Wrist band WB S M L series 200 000 cuts Die cut label backing paper Plain Media 1 500 000 cuts Die cut label backing paper Matte Media 1 500 000 cuts Die cut label backing paper Synthetic Media 500 000 cuts Die cut label backing paper Glossy Media 1 500 000 cuts Continuous label paper Plain Media 750 0...

Page 13: ...ter driver that supports the cus tomer s printing application development is available Other Features USB interface and Ethernet interface are equipped by default This product can be used as a local printer of a computer or a network printer The auto cutter is equipped by default Paper can be cut by a command from applications or panel switch operations A beeper is equipped by default Notification...

Page 14: ...lease lever Paper ejection guide Ink cartridge cover Control panel Roll paper cover Paper ejection guide lock Paper ejection tray Paper ejection table Paper LED Power LED Paper FEED button Status LED Ink LED LCD Cleaning button LCD contrast adjustment button DIP switches CUT button ...

Page 15: ...Chapter 1 Product Overview 15 1 Back Connector lower rear Fanfold paper guide Paper feed guide Fanfold paper cover Status sheet button LAN Connector Power connector Cable hook USB connector Link LED ...

Page 16: ...If the FEED button is held down the paper is continuously fed until the button is released 6 seconds at a maximum If Media detection settings is set to Die cut label Blackmark Continuous paper Blackmark or Die cut label Gap Transparent die cut label feeds the paper to the print starting position CAUTION Before turning on the printer be sure to check that the AC adapter is connected to the power su...

Page 17: ...ings are possible from the driver regarding cleaning operations when the cleaning button is held down STATUS SHEET button Press the status sheet button to print the status sheet If you turn on the power while holding the status sheet button and continue to hold it for 10 seconds or more you can return the LAN interface settings to factory default settings However in order to prevent errors due to ...

Page 18: ...the printer with the host computer via interface Link LED Indicates the printer network status The LCD contrast adjustment button is located under the ink cartridge cover The adjusted value is saved in the non volatile memory Even after the power is turned on again the adjusted value saved last time is applied Printer status Link LED Power off Off Not connected to the network Off Network establish...

Page 19: ...or EPSON Printers see the help for the driver on page 144 LED LCD Printer Status Status Power Paper Ink READY In ready INITIALIZING In initializing Fast POWER OFF In power off sequence PRINTING In printing INK CHARGING In ink charging WORKING In working HEAD MAINTENANCE In print head maintenance state MEDIA FORM ERROR Media form error MEDIA SIZE ERROR Media size error PAPER JAM ERR Paper jam error...

Page 20: ...FULL Maintenance box near full REPLACE MAINT B Replace maintenance box NOZZLE CLOGGED Print head nozzle clogged CUT UNAVAILABLE In cutter unavailable state SERVICE SOON In service mode PRINTER ERROR Printer error SERVICE REQD Service required UPDATING In firmware updating UPDATING Complete the firmware updating UPDATING Failure in firmware updating LED LCD Printer Status Status Power Paper Ink Lit...

Page 21: ...ed for the maintenance box Display for Ink cartridge low Display for Maintenance box near full Display for Replace ink cartridge Display for Replace maintenance box Display for No ink cartridge Display for Ink cartridge read error Display for No maintenance box Display for Maintenance box read error Amount remaining for the ink cartridge black ink cyan ink magenta ink yellow ink Amount used for th...

Page 22: ...ed Overall time Numberof times repeated Printer event 500ms 300ms 3 5 seconds Until the error factor is removed Sound the beeper on an error Service required Printer error Roll paper cover open Ink cartridge cover open Replace ink cartridge No ink cartridge Ink cartridge read error Maintenance box cover open Replace maintenance box No maintenance box Maintenance box read error Media form error Med...

Page 23: ...printer power on Performed Performed Performed Not Performed During a pause Performed Performed Performed Not Performed After printing page Not Performed Not Performed Not Performed Not Performed Regular check during continuous printing Performed Performed Performed Not Performed After cleaning the print head Performed Performed Performed Not Performed After closing the roll paper cover Performed ...

Page 24: ... dots None 1 missing dot or less No 2 consecutive missing dots and less than 9 missing dots Auto cleaning conditions 1 missing dot or more 2 missing dots or more 3 or more consecutive dots or 10 or more missing dots Because the nozzle check is performed periodically during continuous printing printing may be interrupted for approximately 8 seconds If more than 1 missing dot is detected the auto he...

Page 25: ...r auto cleaning is repeated Print head nozzle clogged warning occurs Auto cleaning conditions during the Print head nozzle clogged warning status are available only when a new missing dot error occurs Printer behavior during Print head nozzle clogged warning status When the number of missing dots is within the permitted amount printing can be con tinued The LCD displays NOZZLE CLOGGED When the num...

Page 26: ...etting This driver is included in the supplied CD ROM Epson Inkjet Label Printer SDK Information and software SDK necessary for developing applications that use this product The following information and functions are available Changing the printer driver s print settings Epson Printer Driver Interface EPDI Checking the printer status EpsonNet SDK Sample program for printing by this printer Epson ...

Page 27: ... EPSON Deployment Tool Management EpsonNet Config Utility for changing the printer s network settings This utility is included in the supplied CD ROM EPSON Monitoring Tool Utility for managing multiple printers that are installed The following functions are available Monitoring the printer Changing the printer settings Supporting when the printer malfunctions Maintenance USB Printer Class Device R...

Page 28: ...ou turn off the product using the power switch Do not unplug the power cord or turn off the breaker while the printer s power is still on Printing on water repellent paper such as art paper which is slow drying may cause print stains Also printing on glossy paper may cause finger prints on the paper or ink may adhere to your fingers when you touch it Select paper before use so that print stains do...

Page 29: ...nd peripherals Work Flow This chapter consists of the following sections along with the setup flow of the product and peripherals 3 Attaching the Power Switch Cover page 32 2 Installing the Printer page 31 1 Checking the Items Included in the Package page 30 4 Setting Up the Printer page 34 ...

Page 30: ... are as follows 1 The AC cable may not be included with the product 2 Attached on the rear of the fanfold paper cover A TM C3500 Series B Dedicated AC adapter C AC cable 1 D Ink cartridge E Maintenance box F USB cable G Paper ejection tray H Paper feed guide 2 I Power switch cover J Label roll paper K User s Manual L CD ROM User s Manual A D C B E H G F I K J L ...

Page 31: ...e in front of the printer for the ink cartridge cover and the roll paper cover to be fully opened Do not place the printer in a dusty location Do not allow cables to get caught or foreign matter to accumulate under the printer Make sure that there is at least 100 mm of space behind the printer back when installing Do not put a heavy object of 10 kg or more or an object that vibrates on the printer...

Page 32: ...P switch 1 to ON 2 Push the power switch cover onto the power switch of the printer Before attaching the power switch cover set DIP switch 1 to ON For details see Setting the DIP switches Setting the DIP Switches on page 48 The printer power can then be switched by turning the AC supply on and off and you can also control the printer power with a device such as a distribution board In this case th...

Page 33: ... power switch cover after punching the hole in it 1 Punch a hole in the power switch cover by pushing the middle of it with a hard fine tipped object 2 Push the power switch cover onto the power switch of the printer The hole cannot be punched in the power switch cover after it is attached to the printer ...

Page 34: ...ure that the printer is turned off 3 Set the CD ROM in the computer and Launcher automatically starts up Click Setup to start InstallNavi exe 4 When Install Navi is executed the following window appears Agree to the license agreement and click Next and the software installation starts Set up the printer according to the displayed instruction Be sure to turn the printer off ...

Page 35: ...s if you do not use the roll paper included in the package you have to create a new media layout For the procedure to create a new media layout see Media Layout Creation on page 36 To use the supplied roll paper select No 6 Set up the printer according to the steps If test printing finishes success fully the procedure is finished ...

Page 36: ...36 Media Layout Creation 1 On Media Layout Creation window select Yes and Click Next 2 The following window appears Select either Roll Paper or Fanfold Paper and click Next ...

Page 37: ...3 The following window appears Select the media to be used and click Next When fanfold paper is selected you can select Die cut label Gap Die cut label Black mark Continuous paper Blackmark or Transparent die cut label Gap ...

Page 38: ...Media Layout Name Enter any name Unit Select the unit Media Layout Enter the width and length of the media to be used The information to be entered is different depending on the media type selected in Step 3 Item Description Media Type Select the media type Print Quality Select the print quality Auto Cut Select whether to enable disable autocut ...

Page 39: ...2 6 Confirming the Media Layout screen appears The newly set media layout information is displayed Confirm the settings and click Next 7 Restarting the Printer screen appears Restart the printer to apply the new settings ...

Page 40: ... of the paper If the shutter is set incorrectly paper may be jammed or get dirty Paper backing width mm Shutter open close status 30 mm 1 18 or more less than 62 mm 2 44 Close all shutters 62 mm 2 44 or more less than 79 mm 3 11 Open only the most inward shutters 79 mm 3 11 or more less than 97 mm 3 82 Open only the 2 most inward shutter rows 97 mm 3 82 or more less than 112 mm 4 41 Open only the ...

Page 41: ...Chapter 2 Setup 41 2 4 Close the roll paper cover ...

Page 42: ...e of Printed Paper Make sure paper is ejected straight from the paper ejection guides as shown in the illustration If paper is not ejected straight due to such causes as an obstruction the print result may be distorted ...

Page 43: ...lick Printers of Control Panel on Start menu For Windows XP Professional Click Printers and Faxes on Start menu For Windows XP Home Edition Click Control Panel on Start menu and click Printers and Faxes For Windows 2000 Click Settings on Start menu and click Control Panel For Windows Server 2003 R2 Click Printers and Faxes on Start menu 2 Right click EPSON TM C3500 and click Printing Preferences T...

Page 44: ...How to Display the Printer Driver on page 43 2 From Print Settings click User Defined User Defined Media Layout screen appears 3 Enter Media Layout Name This is User Defined Media If there is an existing defined media layout you can create a new layout based on the defined media layout 4 Select Media Type 5 Enter the size of the paper unit mm To extend the printable area selecting Borderless Print...

Page 45: ...Chapter 2 Setup 45 2 6 Click Save User Defied Media will be registered and displayed on the list of Defined Media Layout 5 3 4 6 Registered paper 2 ...

Page 46: ...n tray to the hooks under the paper ejection table 2 Pull the lever at the bottom right of the paper ejection tray to unlock it Paper may not stay in the paper ejection tray depending on the paper curl and length When the fanfold paper is used the several printed papers can be stored in the ejection tray See Paper Ejection Tray on page 236 for the numbers of the fanfold paper that can be stored in...

Page 47: ...Chapter 2 Setup 47 2 3 Slide the bottom tray to align it with the paper length 4 Pull up the lever at the bottom right of the paper ejection tray to lock it ...

Page 48: ...P switch settings 1 Make sure the power supply for the printer is turned OFF 2 Open the ink cartridge cover and remove the DIP switch cover 3 Set the DIP switches using the tip of a tool such as a small screwdriver 4 Attach the DIP switch cover and close the ink cartridge cover CAUTION Turn the power off before removing the DIP switch cover Otherwise a short circuit may cause the printer to malfun...

Page 49: ...nal use Fixed to OFF Do not change OFF 5 LCD display language settings See the table below OFF 6 OFF 7 OFF 8 Buzzer volume High Low OFF When attaching the power switch cover to prevent the power switch to be pressed set DIP switch 1 to ON Switch No Language settings 5 6 7 OFF OFF OFF Japanese Kana OFF OFF ON English OFF ON OFF French OFF ON ON Italian ON OFF OFF German ON OFF ON Spanish ON ON OFF ...

Page 50: ...etting Setting for EPSON Status Monitor 3 Banding Reduction You can reduce banding extraneous lines in printing to obtain better print quality This function however lowers the print speed Follow the steps below to reduce banding 1 Display the printer driver window See How to Display the Printer Driver on page 43 2 On General window select Advanced under Print Settings Then click Advanced ...

Page 51: ...Chapter 2 Setup 51 2 3 Advanced screen appears Check Banding Reduction and click Close 4 The screen returns to General window Click OK ...

Page 52: ...52 TM C3500 PrinterSetting TM C3500 PrinterSetting is used to change various printer settings ...

Page 53: ...Enable Disable the Cut Button Enable Disable the Cleaning Button Operating Time Settings Platen Vacuum Operation Pause Time Settings Data Standby Time Settings Printer Adjustment Paper Feed Adjustment Cut Position Adjustment Print Start Position Adjustment Vertical Direction Print Start Position Adjustment Horizontal Direction Sensor Adjustment Adjust the Label Gap Detection Sensor Adjust the Blac...

Page 54: ...when a fatal error occurs an error window is displayed Not use is set by default setting however if a fatal error occurs an error window can be displayed Use Not use EPSON Status Monitor 3 Not use EPSON Status Monitor 3 is set by default setting Notification Settings for Fatal Errors is displayed on the EPSON Status Monitor 3 Settings window in Driver Utilities ...

Page 55: ...Display the Printer Driver on page 43 3 Select Driver Utilities tab and click Driver Preferences under Driver Preferences 4 The Driver Preferences window is displayed Check the box of Use EPSON Status Monitor 3 and click OK 5 EPSON Status Monitor 3 and Monitoring Preferences are displayed in EPSON Status Monitor 3 Settings on the Driver Utilities window ...

Page 56: ... ink level Error information is displayed when an error occurs during printing The EPSON Status Monitor 3 will not be activated if an error occurs when not printing Clicking the icon for EPSON Status Monitor 3 on the task tray allows you to display EPSON Status Monitor 3 at any time See Displaying the icon on page 60 for how to display the icon Display window for EPSON Status Monitor 3 Icon on tas...

Page 57: ...ems can be set in Monitoring preferences Selecting error indications See Error notification setting for Not use EPSON Status Monitor 3 on page 58 Displaying the EPSON Status Monitor 3 icon on the task bar See Displaying the icon on page 60 ...

Page 58: ...ification Settings for Fatal Errors is not displayed Disable EPSON Status Monitor 3 by referring to Use Not use EPSON Status Monitor 3 on page 54 4 The Notification Settings for Fatal Errors window is displayed Select the items you want to display when an error occurs and click OK Ambient Temperature Error When the printer temperature is high Default Screen Notification On Service Required When a ...

Page 59: ...nitor 3 is disabled the Monitoring Preferences is not displayed Enable EPSON Status Monitor 3 by referring to Use Not use EPSON Status Monitor 3 on page 54 4 The Monitoring Preferences window is displayed Click on the box of your choice and click OK Error When paper ink replacement is required Default Screen Notification On Communication Error When the printer power is off Default Screen Notificat...

Page 60: ...he steps below to display the icon 1 Turn the printer ON 2 Display the printer driver window See How to Display the Printer Driver on page 43 3 Select Driver Utilities tab and click Monitoring Preferences 4 The Monitoring Preferences window is displayed Check the box of Shortcut Icon and select the icon to display on the task bar Click OK ...

Page 61: ...that requires replacement slowly push the ink cartridge check that the lock is released and pull the ink cartridge out towards you 4 Shake new ink cartridge package 4 or 5 times before opening it and take out the ink cartridge from the package Open the ink cartridge cover and wait at least 4 seconds until internal operations stop If you take out the ink cartridge in less than 4 seconds there is a ...

Page 62: ...sable Some ink is consumed each time cartridges are installed because the product automatically checks their reliability Install all ink cartridges Printing is not possible even if only one ink cartridge is missing Since ink cartridges are designed to stop the operation before ink runs out completely to maintain the quality of the print head some ink remains in the used ink cartridge All the ink c...

Page 63: ...rinter it is recommended to use genuine Epson ink cartridges Use of non genuine Epson ink cartridges can adversely affect the printing quality and prevent the printer from realizing its maximum performance Epson cannot guarantee the quality and reliability of non genuine Epson products Repairs for any damage or breakdown of this product due to the use of non genuine Epson products will not be free...

Page 64: ...ntenance box towards you Do not dismantle the Maintenance box Do not touch the IC chip on the cartridge Keep out of reach of children and do not drink Do not reuse a maintenance box which was removed and detached for a long period When using the printer for the first time the replacement interval for the maintenance box is shorter than usual as ink charging consumes the ink ...

Page 65: ...x into the plastic bag for disposal of used main tenance box 5 Slowly insert the new maintenance box 6 Close the maintenance box cover After replacing the maintenance box we recommend that you clean the platen See the Cleaning the platen on page 164 ...

Page 66: ...n the release lever and pull it to the front to open the roll paper cover Remove the used roll paper 2 Turn the printer ON 3 Display the printer driver window See How to Display the Printer Driver on page 43 4 Display TM C3500 PrinterSetting Select Printer Utilities tab and click Printer Preferences Printer Setting Utility ...

Page 67: ...a detection method Then click Apply Settings After setting Media source set Media detection settings Item Description Media source Select Fanfold paper Media detection settings Select the media type Die cut label Blackmark Continuous paper Blackmark Die cut label Gap Transparent die cut label ...

Page 68: ...68 6 The confirmation window appears Click Yes to send the settings to the printer 7 The following window appears Click OK 8 The completion window appears Click OK ...

Page 69: ... quality Media Layout Select the media layout If the media layout to be used is not included in the list create a new layout See the Registering the Media Layout on page 44 Settings For Paper Handling After Print Auto Cut Select this to enable autocut after printing No Auto Cut Select this to disable autocut after printing Changes in the Media detection settings are saved in the memory in the prin...

Page 70: ...ld paper cover and take out the paper feed guide 12Pull the release lever to the front to open the roll paper cover 13Insert the paper feed guide for fanfold paper into the groove inside the roll paper cover to install it ...

Page 71: ...ed or get dirty 15Close the roll paper cover Paper backing width mm Shutter open close status 30 mm 1 18 or more less than 62 mm 2 44 Close all shutters 62 mm 2 44 or more less than 79 mm 3 11 Open only the most inward shutters 79 mm 3 11 or more less than 97 mm 3 82 Open only the 2 most inward shutter rows 97 mm 3 82 or more less than 112 mm 4 41 Open only the 3 most inward shutter rows 112 mm 4 ...

Page 72: ...ease the lock of the paper ejection guide with a fine tipped tool 17Slide the paper ejection guide to the very left end and lock it 18Open the cover at the back of the printer and unlock the fanfold paper guide ...

Page 73: ...Chapter 3 Handling 73 3 19Adjust the fanfold paper guide to the fanfold paper width 20Lock the fanfold paper guide 21Turn the printer ON ...

Page 74: ...The printer detects the edge of the fanfold paper pulls it inside and then starts feeding it to the print starting posi tion 23Place the stack of fanfold paper straight at least 40 mm 1 57 away from the back of the printer When Paper loading at roll paper cover close is set to With cutting the paper is auto matically cut after fed See Paper Loading Settings on page 120 ...

Page 75: ... the end of loading of the fanfold paper To prevent liquid and dust from getting into the printer keep the fanfold paper cover closed when using the printer To prevent paper jams from occurring insert fanfold paper into the fanfold paper slot on the back of the printer with the roll paper cover closed ...

Page 76: ...1 Open the fanfold paper cover at the back of the printer 2 Remove the used fanfold paper 3 Turn the printer ON 4 Display the printer driver window See How to Display the Printer Driver on page 43 5 Display TM C3500 PrinterSetting Select Printer Utilities tab and click Printer Preferences Printer Setting Utility ...

Page 77: ... Apply Settings After setting Media source set Media detection settings Item Description Media source Select Roll paper Media detection settings Select the media type Full page label Continuous paper Transparent full page label Die cut label Blackmark Continuous paper Blackmark Die cut label Gap Transparent die cut label ...

Page 78: ...78 7 The confirmation window appears Click Yes to send the settings to the printer 8 The following window appears Click OK 9 The completion window appears Click OK ...

Page 79: ... quality Media Layout Select the media layout If the media layout to be used is not included in the list create a new layout See the Registering the Media Layout on page 44 Settings For Paper Handling After Print Auto Cut Select this to enable autocut after printing No Auto Cut Select this to disable autocut after printing Changes in the Media detection settings are saved in the memory in the prin...

Page 80: ...80 12Press down the release lever and pull it to the front to open the roll paper cover 13Remove the paper feed guide for fanfold paper 14Unlock the roll paper guide ...

Page 81: ... Handling 81 3 15Move the left paper guide toward the direction of the arrow in the illus tration below and insert the roll paper all the way in with the print sur face facing upward 16Lock the roll paper guide ...

Page 82: ...ock of the paper ejection guide with a fine tipped tool Paper backing width mm Shutter open close status 30 mm 1 18 or more less than 62 mm 2 44 Close all shutters 62 mm 2 44 or more less than 79 mm 3 11 Open only the most inward shutters 79 mm 3 11 or more less than 97 mm 3 82 Open only the 2 most inward shutter rows 97 mm 3 82 or more less than 112 mm 4 41 Open only the 3 most inward shutter row...

Page 83: ... paper width 20Lock the paper ejection guide and close the roll paper cover 21Turn the printer ON After this the printer feeds the paper automatically to remove any slack in the roll paper 22Confirm that the LCD displays an R This is the end of loading of the roll paper ...

Page 84: ... Favorite Setting is the function to administer print setting of the printer driver into one The setting from General and Options tab such as Media Type Media Layout including User Defined Media are included General tab Options tab Favorite Setting ...

Page 85: ...ting by clicking Save As Favorite Setting A number of setting can be registered on Favorite Setting For example if the print setting is registered on Favorite Setting for each document the print setting can be completed by changing Favorite Setting when the document is changed This prevents an error of setting change when changing the paper It is necessary to change Media detection settings of the...

Page 86: ...t from Media Layout when using User Defined Media 2 Click Save As Favorite Setting to display Save Delete Favorite Setting The current setting will be displayed on the list of the right side 3 Enter print name 4 Click Add Print setting will be registered on Favorite Setting User Defined Media 1 2 3 Current Settings 4 Registered to Favorite Setting ...

Page 87: ...the current settings on Current Set ting and Save Delete Favorite Setting window User Defined Setting The print setting defined by the user Information for User Definition The user definition includes the following User Defined Media Registering barcode font Replacing font on NET environment The user definition is set on each client computer When a number of TM C3500 printer drivers are installed ...

Page 88: ...1 Select Driver Utilities tab Click Import Export Settings Export in a BSF file from the current setting If you export it from the general set ting a different content will be exported Current setting Properties of the printer driver General Printing References Driver Utilities Import Export Settings General setting Properties of the printer driver Advanced Printing Defaults Driver Utilities Impor...

Page 89: ... 3 The confirmation window appears Click OK 4 The window to open a file appears Select the file to be imported 5 The process completion window appears Click OK To the BSF file the print settings in favorite setting defined by the user are applied The print settings in Current settings are not applied When the settings are imported from a BSF file the printer driver settings are overwritten Therefo...

Page 90: ... driver has the built in barcode font Barcode printing is available if the barcode is not created on the application side Setting the barcode font Barcode print settings can be changed on Barcode and 2D Symbol on Driver Utilities tab ...

Page 91: ...is specified on Hexadecimal Entry Mode Composite Turn on the check box to print barcode with a composite symbol Use a Quiet Zone Leaves a blank margin around barcodes UPC A UPC E JAN13 EAN JAN8 EAN Code39 ITF Codabar Code93 Code128 GS1 128M GS1 128 GS1 DataBar Omnidirectional GS1 DataBar Truncated GS1 DataBar ExpandedM GS1 DataBar Expanded GS1 DataBar Limited Separate the data specified to a compo...

Page 92: ...d barcodes tend to become thicker This tendency is more prominent with some papers To maintain the barcode recognition rate use methods such as reducing the data in a bar by 1 pixel and increasing the blank space by 1 pixel Bar width adjustment However do not apply this method to 2 dimensional symbols Category Graphic resolu tions Horizontal x vertical dpi Print direction 1 Adjust Bar Width 2 Uppe...

Page 93: ... by the ratio to the thin element width Character Spacing Sets the character spacing interval by the ratio to the thin element width Auto Convert to Minimize Entire Symbol Width Selectable when CODE128 is specified This function minimizes the number of symbol characters required to express the given data string 2 Click Add The selected barcode font is saved and the font name is added to the font l...

Page 94: ...d Composite difference from Normal For data of 12 digits the 12th digit is ignored and a check digit is automatically added UPC E Normal Specify the data of 11 to 12 digits For data of 6 digits the specified data is not changed and a check digit is automatically added For data of 7 digits the 2nd to 7th digits become the data characters and a check digit is automatically added For data of 8 digits...

Page 95: ...heck digit is automatically added For data of 8 digits the 8th digit is regarded as a check digit but not proved Composite difference from Normal For data of 8 digits the 8th digit is ignored and a check digit is automatically added Code39 A maximum of 256 digits can be specified When both or either one of start stop code is not specified it is automatically added ITF A maximum of 256 digits can b...

Page 96: ...racters 00h 1Fh 7Fh are printed combining and an alphabetical character Control Character HRI Character Control Character HRI Character Control Character HRI Character ASCII Hexa decimal ASCII Hexa decimal ASCII Hexa decimal NULL 00 U VT 0B K SYN 16 V COH 01 A FF 0C L ETB 17 W STX 02 B CR 0D M CAN 18 X ETX 03 C SO 0E N EM 19 Y EOT 04 D SI 0F O SUB 1A Z ENQ 05 E DLE 10 P ESC 1B A ACK 06 F DC1 11 Q ...

Page 97: ...o symbols When Auto Convert to Minimize Entire Symbol Width is unchecked a code set must be manually specified When code set C is specified assume a generated two digit number as an ASCII character decimal number and specify the corresponding ASCII character Example 37 Specify as 65 Specify as A 979899 Specify as abc When the character right after is not any of the following an error occurs The HR...

Page 98: ...When 01 is specified as the application identifier the 14th digit becomes a check digit how ever it is not proved when the check digit is specified When the 14th digit is the check digit is automatically calculated and replaced with A special character is indicated by combining and the next character When the character right after is not any of the following an error occurs Control Character ASCII...

Page 99: ...pplication identifier the 14th digit becomes a check digit how ever it is not proved when the check digit is specified When the 14th digit is the check digit is automatically calculated and replaced with When the character right after is not 1 an error occurs Specify the special character as the following format An error occurs when the format identifiers do not meet the following condition Contro...

Page 100: ...by the application identifier 10 or 21 FNC1 is automatically added When FNC1 is not at the end of the data followed by the application identifier 30 FNC1 is automatically added FNC1 must not be at the end of the data followed by the application identifier 10 or 21 In this case an error occurs When 01 is specified as the application identifier the 14th digit becomes a check digit When the check dig...

Page 101: ...s a check digit is not checked Unlike GS1 128 the check digit is not automatically calculated nor replaced with When is specified is ignored and the rest of the data is shifted by 1 digit Specify the special character using the following format Printing method Specify the selected barcode font specified point and language to the printing data and then print it Control Character ASCII HRI Character...

Page 102: ...iver has the built in 2D symbol font 2D symbol printing is available if the 2D symbol is not created on the application side Setting the 2D Symbol font 2D symbol printing settings can be changed on Barcode and 2D Symbol on Driver Utilities tab ...

Page 103: ...cified rate Hexadecimal Entry Mode Turn on the check box when the data for 2D symbol is specified on Hexadecimal Entry Mode Composite Turn on the check box to print the 2D symbol with a composite sym bol Use a Quiet Zone Leaves a blank margin around 2D symbols Separate the data specified to a composite symbol and a 2D symbol with or Describe the data in the order of the composite symbol and the 2D...

Page 104: ...of level L M Q H Characters Enter the number of QRCode digits MaxiCode Mode Select a MaxiCode mode Turn on the check box of Hexadecimal Entry Mode when selecting Mode 2 or Mode 3 GS1 DataBar Module Sets the module width for GS1 DataBar Num Of Chars Sets the maximum width for GS1 DataBar AztecCode Type Select a mode for AztecCode Number of Layers Select the number of layers for AztecCode Minimize O...

Page 105: ... type PDF417 GS1 DataBar Stacked GS1 DataBar Stacked Omnidirectional GS1 DataBar Expanded Stacked Not supported 1 Whether paper feed is performed during printing 2D symbol can be checked in Display Media Feed Position Display Print Preview in the Print Preview function For this function see Print Preview on page 111 2 Specify when using PDF417 Category Graphic reso lutions Horizontal x vertical dp...

Page 106: ...by 360 dpi ANSI Grade D or higher ANSI Grade C or higher ANSI Grade B or higher Plain Plain label 360 x 360 No Paper feed 6 dot With Paper feed 8 dot Synthetic label Matte Matte label Glossy label Wristband 360 x 360 No Paper feed 5 dot 6 dot 2 With Paper feed 6 dot 7 dot 720 x 360 No Paper feed 5 dot 6 dot 2 With Paper feed 6 dot 7 dot The 2D symbol font can be registered up to 30 The 2D symbol f...

Page 107: ... message are omissible Specify the special character as the following format GS1 DataBar Stacked GS1 DataBar Stacked Omnidirectional Up to 13 digits of data can be specified Do not specify the application identifier 01 for the head of the data A check digit need not to be attached to the data GS1 DataBar Expanded Stacked Multiple line symbol version of GS1 Databar Expanded How to specify the data ...

Page 108: ... ECC200 versions square and rectangular Printing method Specify the selected 2D symbol font specified point and language to the printing data and print it The font size of the 2D symbol can not be changed by Specified Point value The 2D symbol is not printed when other values are selected ...

Page 109: ...inter driver Barcode and 2D symbol fonts can be printed from the application under NET Framework environment by this replacement function The name of the print data in the application remains as True Type font name but changes to barcode and 2D symbol font when it is printed Font Replacement Font Replacement is executed from Font Replacement on Driver Utilities tab 1 Make the following setting Tru...

Page 110: ... symbol is specified check it from Barcode and 2D Symbol on Driver Utilities The barcode and 2D symbol can not be printed if a value other than those specified is set The replaced True Type font can be used only for specifying barcode and 2D symbol therefore if the character other than specified is used can not be printed Make sure to use True Type font that is not be used for other printing ...

Page 111: ...ck box is turned on The following items can be set in Display Media Feed Position To improve 2D symbol scanning accuracy we recommend no paper feed during 2D symbol printing Setting Specification Display Media Feed Position Display Print Preview Displays the media feed position on the print preview window The default is set as Display Print Media Feed Position Prints the media feed position The de...

Page 112: ...nt Follow the steps below to set whether to enable autocut after printing and paper feed settings 1 Display the printer driver window See How to Display the Printer Driver on page 43 2 On General tab set Settings For Paper Handling After Print ...

Page 113: ...mber Of Page Specify the cut interval After printing the paper is fed to the position where autocutting is possible and is automatically cut at specified intervals When resuming printing the paper is fed in the reverse direction to the printing position and then printing resumes No Auto Cut Feed To Peel Off Position After printing the paper is fed to the position where autocutting is possible and ...

Page 114: ...driver window See How to Display the Printer Driver on page 43 2 On General tab select Notification 3 Click OK The settings for beeper sound are applied and saved Item Description None The beeper is not used Beep at Page End The beeper is set off after each page is printed Beep at Job End The beeper is set off after the last page is printed ...

Page 115: ...ion to the black mark top position Continuous paper Blackmark When adjusting the position of continuous paper using the black mark this adjusts the print position and autocut position in relation to the black mark top position Die cut label Gap Transparent die cut label When adjusting the position of die cut label using the gap this adjusts the print position and autocut position in relation to th...

Page 116: ...6 For fanfold paper See steps1 to 2 in Replacing Fanfold Paper with Roll Paper on page 76 2 Turn the printer ON 3 Display the printer driver window See How to Display the Printer Driver on page 43 4 Select the Printer Utilities tab and then click Printer References in Printer Setting Utility 5 The TM C3500 PrinterSetting screen is displayed Select Basic Settings Media Settings ...

Page 117: ... Gap Detection Sensor For details see Sensor Adjustment on page 136 7 The confirmation window appears Click Yes to send the settings to the printer 8 Turn the printer OFF Changes in the Media detection settings are saved in the memory in the printer when the printer is turned off The gap may not be detected depending on the paper you are using If this happens per form Adjust the Label Gap Detectio...

Page 118: ...Mode Anti missing Read Mode Anti missing Color Mode No Missing Dot Detection Mode For details on each mode see Auto nozzle check system on page 23 How to Set the Mode 1 Turn the printer on 2 Display the printer driver window See How to Display the Printer Driver on page 43 3 Select Printer Utilities tab and click Printer Setting Utility under Printer Preferences 4 TM C3500 PrinterSetting window ap...

Page 119: ...ling 119 3 5 Printer Operation Settings window appears Set Nozzle Check Mode under Nozzle Check Mode Settings Then click Apply Settings 6 The confirmation window appears Click Yes to send the settings to the printer ...

Page 120: ... performed and the printer enters the standby status Paper loading settings Full page label Continuous paper Transparent full page label A certain amount of paper is fed After paper feed is finished autocut is per formed and the printer enters the standby status Paper feed for positioning Without cutting Paper loading settings Die cut label Blackmark Continuous paper Black mark Die cut label Gap T...

Page 121: ...ull page label A certain amount of paper is fed After paper feed is finished autocut is per formed and the printer enters the standby status Paper feed for positioning Without cutting Paper loading settings Die cut label Blackmark Continuous paper Black mark Die cut label Gap Transparent die cut label Paper is loaded based on the upper end of black mark label detected by the black mark detector or...

Page 122: ...b and click Printer Setting Utility under Printer Preferences 4 TM C3500 PrinterSetting window appears Select General Printer Operation Settings 5 Printer Operation Settings window appears Specify each item for Paper Loading at Power on Then click Apply Settings 6 The confirmation window appears Click Yes to send the settings to the printer ...

Page 123: ... Notification Setting at a Paper Size Type Error Selects notification setting at a paper size or type error Lights Error LED and Paper LED when detecting an error and notifies error if EPSON Status Monitor 3 is in active Default setting is No Error Notification The user does not need to change when using with default setting Follow the steps below to set the notification setting 1 Turn the printer...

Page 124: ...124 5 Notification Settings window appears Specify each item Then click Apply Settings 6 The confirmation window appears Click Yes to send the settings to the printer ...

Page 125: ...river on page 43 3 Select Printer Utilities tab and click Printer Setting Utility under Printer Preferences 4 TM C3500 PrinterSetting window appears Select Advanced Settings Panel Button Settings Panel Button Operation Caused by Panel Button Settings Feed Button Paper feed Enable Disable Cut Button Paper cut Enable Disable Cleaning Button Head cleaning Enable Also Enabled During Printing Enable Di...

Page 126: ...126 5 Panel Button Setting window appears Specify each item Then click Apply Settings 6 The confirmation window appears Click Yes to send the settings to the printer ...

Page 127: ...ndby Time Settings Allows you to specify the time the printer will wait for the next data to arrive after printing completion The time may be extended up to 15 seconds in accordance with the way the printer is used The printer stops the fan and goes into sleep state when printing completes Then when the next printing starts the printer starts the fan and comes out of the sleep state For this reaso...

Page 128: ... Utilities tab and click Printer Setting Utility under Printer Preferences 4 TM C3500 PrinterSetting window appears Select Advanced Settings Operating Time Settings 5 Operating Time Settings window appears Specify each item Then click Apply Settings 6 The confirmation window appears Click Yes to send the settings to the printer ...

Page 129: ...inch You can make adjustments in the range of 63 to 63 Print Start Position Adjustment Horizontal Direction Adjust the print start position horizontal direction The unit is 1 180 inch You can make adjustments in the range of 4 to 4 The dot mm inch conversions for 180 dpi are as follows 1dot 0 1411 mm 0 0055inch 2dot 0 2822 mm 0 0111inch 3dot 0 4233 mm 0 0166inch 4dot 0 5644 mm 0 0222inch 5dot 0 70...

Page 130: ...ct Printer Utilities tab and click Printer Setting Utility under Printer Preferences 4 TM C3500 PrinterSetting window appears Select Printer Adjustment Paper Feed Adjustment 5 Paper Feed Adjustment window appears Specify each item Then click Apply Settings 6 The confirmation window appears Click Yes to send the settings to the printer ...

Page 131: ...osition Specifying a negative value moves the cut position away from the reference position print start position Die cut label Blackmark Specifying a positive value moves the cut position closer to the reference position print start position Specifying a negative value moves the cut position away from the reference position print start position Backing paper Label Label Print result Print referenc...

Page 132: ...tion closer to the reference position print start position Specifying a negative value moves the cut position away from the reference position print start position Media detec tion settings Description Backing paper Print reference Print start position Cut position Print result ...

Page 133: ... the reference position print start position Specifying a negative value moves the cut position away from the reference position print start position Media detec tion settings Description Backing paper Print result Print reference Print start position Cut position Backing paper Label Print result Print reference Print start position Cut position ...

Page 134: ...oves the print start position and cut position closer to the reference position top of label Die cut label Blackmark Specifying a positive value moves the print start position and cut position away from the reference position blackmark position Specifying a negative value moves the print start position and cut position closer to the reference position blackmark position Backing paper Label Label P...

Page 135: ...ackmark position Specifying a negative value moves the print start position and cut position closer to the reference position blackmark position Full page label Continuous paper Transparent full page label There are no adjustments Media detec tion settings Description Backing paper Print result Print reference Black mark position Print start position Cut position ...

Page 136: ...the printer on 3 Display the printer driver window See How to Display the Printer Driver on page 43 4 Select Printer Utilities tab and click Printer Setting Utility under Printer Preferences 5 TM C3500 PrinterSetting window appears Select Printer Adjustment Adjustment 6 Sensor Adjustment window appears Click Start adjustment for the sensor to be adjusted 7 The confirmation window appears Click Yes...

Page 137: ...r Driver on page 43 3 Select Printer Utilities tab and click Printer Setting Utility under Printer Preferences 4 TM C3500 PrinterSetting window appears Select Printer Adjustment Print Head Alignment 5 Print Head Alignment window appears Specify each item Then click Apply Settings 6 The confirmation window appears Click Yes to send the settings to the printer The banding adjustment may not complete...

Page 138: ...LAN interface of this printer 1 Make sure that the printer is turned off 2 Turn the power on while pressing the STATUS SHEET button then continue to press the status sheet button for ten seconds or more The settings for the LAN interface can be changed to the factory settings Item Factory settings IP address setting mode Manual IP address 192 168 192 168 Host computer name EPSONxxxxxx xxxxxx sets ...

Page 139: ...Chapter 3 Handling 139 3 Troubleshooting Trouble Recovery Method Trouble status Image Illustration No 1 No 2 No 3 No 4 ...

Page 140: ... mode missing dots are permitted When no missing dots can be per mitted change Printing operation mode to Anti missing Dot mode See Nozzle Check Mode Settings on page 118 No 1 The shutters on the platen on the outer side of the paper are set to open When the shutters on the platen on the outer side of the paper are set to open air current may cause printing trouble and white lines may be printed F...

Page 141: ... Banding Reduction to reduce black lines or white lines when print ing On the General tab select Advanced from Print Settings click Advanced and then select Banding Reduction When you select this printing speed may decline No 3 Quality is not selected in Print Qual ity When the paper type is set to other than Plain or Plain label select Quality to reduce black lines or white lines when printing Fr...

Page 142: ...directional Printing Adjustment See Print Head Alignment on page 137 Left and right sides of the print result are blurry The shutters on the platen on the outer side of the paper are set to open When the shutters on the platen on the outer side of the paper are set to open air current may cause printing trouble outer edges of the print result may become blurry Follow the instructions on the label ...

Page 143: ...n the Media Type Check the paper you are using and the Media Type settings For more information see step 9 in Replacing Roll Paper with Fanfold Paper on page 66 or step 10 in Replacing Fanfold Paper with Roll Paper on page 76 The resolution for the printer and print data do not match If the resolution for the printer and print data do not match barcodes may not be printed correctly Match the resol...

Page 144: ...ed to maintain the barcode print quality may vary Set Ink Profile On the General tab select Advanced from Print Settings click Advanced and then select Ink Profile and Brightness Adjust ment Set Ink Profile correctly For appropriate Ink Profile settings contact your dealer See How to Make Media Settings on page 174 You can also use the BSF file to set Ink Profile See Exporting Import ing Printer D...

Page 145: ...ee step 9 in Replacing Roll Paper with Fanfold Paper on page 66 or step 10 in Replacing Fanfold Paper with Roll Paper on page 76 If the print head has foreign objects attached the paper may be smudged Perform manual head cleaning Hold down the cleaning button for more than three seconds to start head cleaning The print head may touch the paper and the paper may become smudged because the platen s ...

Page 146: ...e margins is reduced to fit the printable area For TM C3500 enable Borderless Printing to match the label size and printable area Enable Borderless Printing if you want to use the same paper layout as for the thermal label printer The print position is mis aligned The paper you are using differs from the paper set in the Media Layout If the paper you are using differs from the paper set in the Med...

Page 147: ...se the label that is cut in half and still has edge cutoffs Specify a print able area that is larger than the actual label size and print See Setting the label size and paper layout for borderless printing on page 172 on page Print position and cut position are misaligned The print position may be misaligned depending on the paper you are using Adjust the position On the printer driver s Printer U...

Page 148: ...ap detection is not available for fan fold paper For fanfold paper backing paper thicker than that of roll paper is used to avoid paper jam Therefore the gap may not be detected even when you are using genuine Epson paper If this happens click Printer Setting Utility on the Printer Utilities tab in the printer driver to display the Printer Setting Utility win dow Select Printer Adjustment Sensor A...

Page 149: ...t be higher than the specified value and that of the label part must be lower than the specified value Check the paper specifications and use the paper that matches the printer specifications You may be able to detect the gap by performing Adjust the Label Gap Detection Sensor On the printer driver s Printer Utili ties tab click Printer Setting Utility When the PrinterSetting screen is displayed c...

Page 150: ...y perform ing Adjust the Black Mark Detec tion Sensor Click Printer Setting Utility on the printer driver s Printer Utilities tab When the PrinterSetting screen is displayed click Printer Adjustment Sensor Adjustment and perform Adjust the Black Mark Detection Sensor See Sensor Adjustment on page 136 An error has occurred in the sensor If the printer has been working properly so far the sensor may...

Page 151: ...ing Utility 2 Select Option and Enable Selection of Large diameter roll paper Use the Rear Feed Slot in Media Source Settings Option 3 Select General Media Set tings Media source settings Large diameter roll paper Use the Rear Feed Slot For more information on TM C3400 C3500 Series Design Manual for Media Take up Unit contact your dealer Trouble Description Recovery method Image Illustra tion ...

Page 152: ... the paper Replacing Roll Paper with Fanfold Paper on page 66 or Replacing Fanfold Paper with Roll Paper on page 76 PAPER JAM ERR 01 to 0E 44 55 to 5C 80 The paper is jammed Check the paper path for a paper jam If jammed paper is found remove it com pletely Set the paper Replacing Roll Paper with Fanfold Paper on page 66 or Replacing Fanfold Paper with Roll Paper on page 76 PAPER JAM ERR 81 Fanfol...

Page 153: ...e Box on page 64 M B READ ERROR The maintenance box information could not be read Remove the maintenance box Load the maintenance box again If the error occurs again replace the maintenance box with a new one See Replacing Maintenance Box on page 64 REPLACE INK It is time to replace the ink car tridge Load an ink cartridge with sufficient ink See Replacing the Ink Cartridge on page 61 REPLACE MAIN...

Page 154: ...the power again PRINTER ERROR 20 to 54 64 to 75 A9 B0 to DA Paper jam Poor autocutter operation Irregular ambient temperature Malfunction 1 Turn the printer off 2 Open the roll paper cover 3 Check the paper path for a paper jam If jammed paper is found remove it completely 4 Set a paper 5 Turn the printer on If the error occurs again perform repairs SERVICE REQD A0 to A3 The product is beyond its ...

Page 155: ...r print nozzles are clogged If the print nozzles are clogged perform head cleaning Hold down the cleaning button for more than three seconds to start head cleaning Check if the shutters on the platen on the outer side of the paper are open When the shutters on the platen on the outer side of the paper are set to open air current may cause white lines on the print result Follow the instructions on ...

Page 156: ...on When the paper type is set to other than Plain or Plain Label select Banding Reduction to reduce black lines or white lines when printing On the printer driver s General tab select Advanced from Print Settings click Advanced and then select Banding Reduction When you select this printing speed may decline Select Quality in Print Quality When the paper type is set to other than Plain or Plain La...

Page 157: ...isplay the troubleshooting for the driver s LCD display 1 Display the printer driver window See How to Display the Printer Driver on page 43 2 Click Help at the bottom right of the window 3 HELP for EPSON Printers window appears From the top page select Introduction Error Recovery to LCD Display Click Home to display the top page ...

Page 158: ...158 4 Error Recovery to LCD Display appears ...

Page 159: ...lows you to print the status sheet to check the various settings of the printer Self test Mode Printing errors such as dot missing can be checked on self test mode In addition the firmware version Post Printing Verification Settings and Media detection settings can be checked Follow the steps below to run the self test ...

Page 160: ...POWER LED is on Following test pattern is printed Status Specification Nozzle check mode Aamd Anti missing Dot Mode Aamr Anti missing Read Mode Aamc Anti missing Color Mode Anod No Missing Dot Detection Mode Firmware Version Nozzle check mode Media detection settings Printing position adjustment value Cut position and printing position Printing position adjustment value Cut position ...

Page 161: ... 3 Media detection settings Cnod Full page label Continuous paper Transparent full page label Cbmd Die cut label Blackmark Cbmc Continuous paper Blackmark Cgap Die cut label Gap Transparent die cut label Status Specification ...

Page 162: ...uto 100Base Full 4 Port Type Auto 5 Get IP Address Manual 6 IP Address XXX XXX XXX XXX 7 Subnet Mask XXX XXX XXX XXX 8 Default Gateway XXX XXX XXX XXX 9 APIPA Disable 10 Set using PING Disable 11 DNS Address Disable XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX 12 UPnP Disable 13 Bonjour Disable 14 Port Control LPR Enable Port 9100 Enable 15 Printing Control Disable 16 Time Server Disable 17 Idl...

Page 163: ...Chapter 3 Handling 163 3 Reset The printer resets in the following cases called hardware reset When the printer is initialized with the RESET button After the printer s firmware is updated ...

Page 164: ... off the printer and unplug the AC cable from the outlet 2 Press down the release lever and pull it to the front to open the roll paper cover 3 Remove the used roll paper or fanfold paper CAUTION Do not use any water or alcohol Be careful not to change the shutter positions on the platen If the shutter is set incor rectly paper may be jammed or get dirty Be careful not to disfigure or damage the 3...

Page 165: ...included cotton swabs to remove stains in the holes or on the sides If the holes are clogged be sure to remove the stains and clean them thoroughly 6 Close the roll paper cover Your hands or paper may be stained by the ink on the platen If the three holes in the platen are clogged with ink ink stains may occur inside the printer ...

Page 166: ...to clean the autocutter 1 Turn off the printer and unplug the AC cable from the outlet 2 Open the roll paper cover and remove the paper 3 Remove the adhesive on the autocutter blade on the side of the roll paper cover with an implement such as a cotton swab If necessary moisten the cotton swab with alcohol CAUTION Do not touch the fixed blade of the autocutter directly Doing so may cause injury ...

Page 167: ...e edge of the roll paper between the autocutting position and the edge of the paper ejection table then close the roll paper cover Method for arranging the media Continuous paper Blackmark Place the edge of the first black mark in a position 172 5 mm 6 791 or more from the edge of the roll paper and do not place a black mark before there Autocutting position Area for the edge of the paper Edge of ...

Page 168: ...for arranging the media Continuous paper Blackmark Place the edge of the first black mark in a position 25 mm 0 98 or more from the edge of the paper and do not place a black mark before there Die cut label Blackmark Place the edge of the first label in a position 25 mm 0 98 or more from the edge of the paper and do not place a label or black mark before there leaving only the backing Paper feed d...

Page 169: ...art of the paper roll and the roll core are not glued or taped down No autocut feed to peel off position is not selected at Settings for paper handling after print For Continuous paper Blackmark and Die cut label Blackmark Enable Notification setting at media size error Go to Printer Utilities Printer Preferences Advanced Settings Notification Settings then from the Notification Setting at a Media...

Page 170: ...d do not place a label there Once the printing processing including autocutting for the last ticket or label is completed properly directly after the new print data is sent to the printer a Media size error occurs and the printer stops with the print data saved Once the printing processing including autocutting for the last ticket or label is completed properly directly after the new print data is...

Page 171: ...ind the last ticket or label to be printed place a black mark A in the figure at the same interval up until that point L in the figure leave a gap of 5 0 5 mm 0 20 0 02 mm behind that and place another black mark B in the figure The maximum interval between the aforementioned 2 black marks is 11 mm 0 43 Once the printing processing including autocutting for the last ticket or label is completed pr...

Page 172: ...are no gaps between labels Select Continuous Paper BlackMark for Media Form Set and print black marks at 1 5 mm above the tip of the label on back side The dotted red lines in the following illustration show the print area specified in User Defined Media Layout in the printer driver The example shows the label paper with one label placed sideways along the paper width Setting example Label size Wi...

Page 173: ...0 0 mm Label width 35 0 mm Label Length 38 0 mm Print area Length BlackMark Interval 1 5 mm Black mark position Backing paper Label area Printing data position Top 63 0 38 0 mm rectangular Bottom 63 0 38 0 mm oval 1 5 mm 2 0 mm 1 5 mm 1 5 mm 2 0 mm 1 5 mm 1 5 mm 1 5 mm Print area specified in User Defined Media Layout in the printer driver ...

Page 174: ...neral tab select Printing Settings Media Type to select the recommended setting When the recommended value for BkCMY Ink Profile and Bk Ink Profile is not 0 make settings in Ink Profile Brightness Adjustment on the printer driver s Advanced screen For details see Banding Reduction on page 50 4 Open the Printer Utilities tab and then click Printer Setting Utility 5 Click Printer Adjustment Print He...

Page 175: ...pment Printer Control Method The control method for the printer differs depending on the use environment Application specifications Control method Page Printing using the Epson printer driver installed during the setup operation in chapter 2 Use an Epson printer driver page 31 Printing using the application developed from EPSON Inkjet Label Printer SDK Use EPSON Inkjet Label Printer SDK page 177 ...

Page 176: ...symbol font must be set in advance on the printer driver to use this func tion See Barcode Printing on page 90 and 2D Symbol Font Settings on page 102 for details of how to make setting On NET environment True Type font is specified to be replaced by barcode and 2D symbol font The barcode and 2D symbol can be printed by specifying replaced True Type font from the application See Barcode and 2D Sym...

Page 177: ...er driver settings can be per formed from application software the customer is develop ing For explanation of the EPDI and required technical informa tion to use in an application program refer to the EPDI for Inkjet Label Printer Reference Manual that comes with the SDK EpsonNet SDK The EpsonNet SDK provides an API to acquire the status of the Epson inkjet label printer For explanations of the AP...

Page 178: ... EpsonNet Config The network setting and changes are available for more than one Epson printers in the network Name Manual Printer Driver TM C3500 Series Technical Reference Guide EPSON Inkjet Label Printer SDK EPSON Inkjet Label Printer SDK User s Guide InstallNavi None EpsonNet Config EpsonNet Config Manual USB Printer class Replacement Service None EPSON Deployment Tool EPSON Deployment Tool Us...

Page 179: ...er is only replaced if the printer driver is specified There is no need to change the USB serial number of the TM C3500 before replacement Uninstallation of USB Printer Class Device Replacement Service USB Printer Class Device Replacement Service is not displayed in the software list in the control panel For uninstallation follow the steps below 1 Close all applications running on the computer 2 S...

Page 180: ...rs and client computers The following functions are available The user can set up the following items at a time before ink charging Network settings such as IP address Media source settings Media detection settings The user can create a package to simultaneously install and set up the printer driver to a client computer The user can create a package integrating the driver setting change of multipl...

Page 181: ...ty is also used for EPSON Deployment Tool Download Drivers utilities and manuals can be downloaded from one of the following URLs For customers in North America go to the following web site http www epsonexpert com and follow the on screen instructions For customers in other countries go to the following web site https download epson biz com service pos For details on how to use the utility see th...

Page 182: ...182 ...

Page 183: ...s by using utilities targeted at the system administrators operating multiple TM C3500 units and client computers Setting up printer before installation media type IP address Changing the printer settings from the administrator s computer For local printers distribute the backup file and set up a printer from the client computer ...

Page 184: ...dministrator of the printer page 185 Utility page 185 Setting the Printer page 186 Setting the Printer Driver page 187 System Configuration page 189 Installing the Printer page 189 Distributing the Printer Driver page 190 Maintenance page 191 Changing the Printer Settings page 191 Changing the Printer Driver Settings page 196 Monitoring the Network Printer page 197 Replacing the Printer page 198 ...

Page 185: ...er driver setting EPSON Deployment Tool EpsonNet SetupManager EPSON Deployment Tool For details on EPSON Monitoring Tool see EPSON Monitoring Tool User s Manual For details on EPSON Deployment Tool see EPSON Deployment Tool User s Manual Using EPSON Deployment Tool to change the printer driver settings allows integration of the settings of multiple settings for each client computer or printer queu...

Page 186: ...r after ink charging Setup after ink charging Set the items listed below after ink charging For details on the settings after ink charging see Changing the Printer Settings on page 191 Printer operation settings Notification settings Panel button settings Operating time settings Paper feed adjustment Printer Setting procedure Local Printer Using TM C3500 Printer Driver on each client computer Netw...

Page 187: ...t registered to Favorite Setting the printer driver settings cannot be saved to the BSF file The setting items shown below are used as common items when multiple printer queues are cre ated in a computer When a BSF file is imported the settings are overwritten Therefore to retain the existing settings create a BSF file including the existing settings Favorite List User Defined Media List The BSF f...

Page 188: ...188 Barcode Font List Barcode Font Replacement List ...

Page 189: ...ing a printer settings list Create a settings list of the printers to be installed and the settings for the following items that can be set before ink charging Media source settings Media detection settings Network settings such as IP address 2 Setting up a printer before ink charging Connect printers to the administrator s computer one by one and set up the printers according to the settings list...

Page 190: ...orting Importing Printer Driver Settings on page 88 2 Creating a driver setting change package Start EPSON Driver Deployment on the administrator s computer and create a driver setting change package The driver setting change package is a package integrating the settings in an environment where each client computer has different printer driver settings or where multiple printer queues are set in a...

Page 191: ... Creating a Printer Backup File on page 193 Before using EPSON Monitoring Tool register the network printers Printers on the same network are automatically registered For a network printer on an external network register the IP address of the printer to EPSON Monitoring Tool before using it Install the following items to the administrator s computer in advance TM C3500 Printer Driver EPSON Monitor...

Page 192: ...r For details see Creating a Printer Backup File on page 193 2 Connect the client computer to the printer whose settings are to be changed 3 From the TM C3500 printer driver start TM C3500 PrinterSetting 4 Click Settings Save and Restore 5 Click Restore Settings 6 The Open window appears Specify the backup file prepared in Step 1 7 The following window appears Click Yes The setting process starts ...

Page 193: ...n the settings other than the media type and IP address are unnecessary The settings to be saved in a backup file Media settings Printer operation settings Notification settings Panel button settings Operating time settings Paper feed adjustment When the media settings are changed the printer driver settings must also be changed For details see Changing the Printer Driver Settings on page 196 The ...

Page 194: ... Follow the steps below to create a backup file 1 Start TM C3500 Printer Driver 2 Select Printer Utilities and click Printer Setting Utility 3 TM C3500 PrinterSetting starts Specify the printer settings 4 Click Settings Save and Restore ...

Page 195: ...nce 195 5 5 Confirm Current Settings and click Save Settings 6 The Save As window appears Specify a name and save the backup file 7 The following window appears Click Yes 8 The process completion window appears Click OK ...

Page 196: ...here each client computer has different printer driver settings or where multiple printer drivers are installed in a client computer Before creating a driver setting change package create a BSF file for each printer queue To add the user defined media and barcode 2D symbol create a BSF file including the existing settings When multiple printer queues are registered in a client computer create a BS...

Page 197: ...ator s computer with this Acquirable information Model name IP address Location MAC address Administrator name Status details is included in the information Information of network printers other than the TM C3500 can also be acquired However the information may be impossible to acquire or limited depending on the printer model For details see the EPSON Monitoring Tool User s Manual EPSON Monitorin...

Page 198: ...is not necessary to configure settings in the application printer driver or OS However printer settings are required Preparation Install the USB Replacement Service on the client computer Backup file of the existing printer Printer replacement procedure 1 Start Deployment Tool on the administrator s computer and set the Media source settings and Media detection settings to the new printer 2 Remove...

Page 199: ...xisting printer See Status Sheet Printing LAN interface model only on page 162 Backup file of the existing printer Printer replacement procedure 1 Start Deployment Tool on the administrator s computer and set the IP address Media source settings and Media detection settings to the new printer 2 Install the new printer in the location where the existing printer was installed and connect it to the n...

Page 200: ...S standard Personal Product name Ver None Your application information Windows service operation Normal EXE operation Epson application status EpsonNet Simple Viewer EpsonNet SDK for Windows Printer Setting Utility Other Application name Phenomenon of the problem or content of the question System configuration Hardware configuration such as computer and network and Software module configuration Pr...

Page 201: ...ristband Glossy label Media form Continuous paper Continuous paper Blackmark Full page label Transparent die cut label Die cut label Blackmark Die cut label Gap Media source Roll paper Fanfold paper Ink cartridge See Ink Cartridge on page 236 for details 4 color ink separated exclusive ink cartridge Interface USB model USB 2 0 high speed LAN model LAN 100 Base TX 10 Base T USB 2 0 high speed Barco...

Page 202: ...d ink not loaded 20 to 60 C 5 to 85 RH no condensation 20 C or 60 C up to 120 hours Ink loaded 20 to 40 C 20 C up to 120 hours 0 to 30 C up to 6 months 40 C up to a month Overall dimensions H W D 310 283 261 mm excluding protrusions Weight mass Approximately 12 kg 26 45 lb Not including the ink cartridge maintenance box AC adapter and roll paper ...

Page 203: ...dows Server 2003 R2 SP2 32 bit 64 bit Computer Must support the following computers that run the above operating systems PC AT compatible CPU Conforms to the operating environment of the OS RAM HDD The printers on the network is supported up to 64 printers In that case if the minimum requirements above are not met the printer may not be able to come up to its standard Printable area Roll paper Min...

Page 204: ...d line and rubbed by the print head and become contaminated or the paper may jam Paper type Category Form Width Continuous paper Plain Matte Roll paper 30 to 108 mm 1 18 to 4 25 Paper width Continuous paper Blackmark Plain Matte Roll paper 30 to 108 mm 1 18 to 4 25 Paper width Continuous paper Blackmark Plain Matte Fanfold paper 50 to 108 mm 1 97 to 4 25 Paper width Full page label Transparent ful...

Page 205: ...dia source Roll paper Paper width 30 to 108 mm 1 18 to 4 25 Paper thickness 0 084 to 0 124 mm 0 003 to 0 004 Paper core External diameter 44 1 mm 1 74 or more External diameter Maximum 101 6 mm 4 Winding direction Printing face must be facing outside Do not use the paper with a hole or cutout ...

Page 206: ...17 6 mm 0 32 to 44 Paper thickness 0 084 to 0 124 mm 0 003 to 0 004 Paper core External diameter 44 1 mm 1 74 or more External diameter Maximum 101 6 mm 4 Winding direction Printing face must be facing outside Do not use the paper with a hole or cutout Perforation position 0 5 mm or more When using fanfold paper Black mark width Center of black marks Black mark length Interval of black marks Cente...

Page 207: ...mm uncut 8 4 mm cut Number of folds 500 or less Do not use the paper with a hole or cutout Autocutting on the perforated lines may generate minute paper dust causing machine problems Also autocutting ahead of the perforated line may cause problems when feeding paper Therefore autocutting must be performed 0 5 mm to 1 mm 0 02 to 0 039 behind the perforated line Black marks must position away at lea...

Page 208: ...to 0 008 Glossy label 0 184 mm 0 007 Paper core Plan label Matte label Synthetic label External diameter 44 1 mm 1 74 or more Glossy label External diameter 56 8 mm 2 24 or more External diameter Maximum 101 6 mm 4 Winding direction Printing face must be facing outside Do not use the paper with a hole or cutout To prevent glue from sticking to the roll paper supply unit use label paper whose outer...

Page 209: ...184mm 0 007 Paper core Plan label Synthetic label External diameter 44 1 mm 1 74 or more Matte label Glossy label External diameter 56 8 mm 2 24 or more External diameter Maximum 101 6 mm 4 Winding direction Printing face must be facing outside Form of perforated line Plain media 1 mm 0 039 uncut 5 mm 0 2 cut Fine media 1 mm 0 039 uncut 5 mm 0 2 cut PET film 0 6 mm uncut 8 4 mm cut Do not use the ...

Page 210: ...side Printing side Center of paper width Paper feeding direction Label width Edge cutoff Edge cutoff Paper width Label length Gap between labels Edge R Backing paper Label area Backing paper Label area When removing all the fringes When removing fringes on the left and right edges Edge cutoff Label width Edge R Label length Gap between labels Edge cutoff width Edge cutoff Label part Paper width ...

Page 211: ...Gaps between black marks 11 to 1 123 6 mm 0 43 to 44 24 Paper thickness Plain label Matte label 0 129 to 0 143 mm 0 005 to 0 006 Glossy label 0 184 mm 0 007 Paper core Plain label outer diameter 44 1 mm 1 74 or more Matte label Glossy label outer diameter 56 8 mm 2 24 or more External diameter Maximum 101 6 mm 4 Winding direction Printing face must be facing outside Form of perforated line Plain m...

Page 212: ... media 1 mm 0 039 uncut 5 mm 0 2 cut Fine media 1 mm 0 039 uncut 5 mm 0 2 cut PET film 0 6 mm uncut 8 4 mm cut Number of folds 500 or less Do not use the paper with a hole or cutout Autocutting on the perforated lines may generate minute paper dust causing machine problems Also autocutting ahead of the perforated line may cause problems when feeding paper Therefore autocutting must be performed 0 ...

Page 213: ...Paper feeding direction Backing pape Label area Black mark length Interval of black marks Standard position for black mark Black mark width Perfora t i on position 2 mm or more W he n u s in g fa n fol d paper Position of black mark when the paper is inserted back to front Center of paper width ...

Page 214: ...tween black marks WB S 184 1 mm 7 25 WB M 292 1 mm 11 5 WB L 292 1 mm 11 5 Paper thickness WB S M L series 0 225 mm 0 0088 Paper core External diameter 56 8 mm or more External diameter Maximum 101 6 mm 4 Winding direction Printing face must be facing outside Hole notch Diameter 2 5 mm or less Black mark width Center of black marks Black mark length Interval of black marks Center of paper width Ba...

Page 215: ...a top margin is set only on the first page of the print job and not on the rest A bottom margin is set on the last page of the print job Paper width 1 5 mm 12 0 mm or more 1 15 0 mm or more 2 1 5 mm 1 5 mm 1 5 mm Auto cut position Auto cut position Paper feeding direction Print area Print area width Paper Center of paper width 1 When auto cut is not performed 5 0 mm or more 2 When auto cut is not ...

Page 216: ...ctual print position and the set position for the paper label To make sure printing does not protrude out ensure margins of 1 5 mm 0 06 or more in the print data Even if Borderless Printing is enabled the maximum value for the print area width is 104 mm 4 09 Center of paper width Auto cut position Auto cut position Paper width Paper width 15 0 mm or more When auto cut is not per formed 8 0 mm or m...

Page 217: ...s 1 5 mm Typical value Paper width 1 5 mm 12 0 mm or more 1 15 0 mm or more 2 1 5 mm 1 5 mm 1 5 mm Auto cut position Auto cut position Paper feeding direction Print area Center of paper width Paper Print area width Black mark position 1 When auto cut is not performed 5 0 mm or more 2 When auto cut is not performed 8 0 mm or more ...

Page 218: ...ition and the set position for the paper label To make sure printing does not protrude out ensure margins of 1 5 mm 0 06 or more in the print data Even if Borderless Printing is enabled the maximum value for the print area width is 104 mm 4 09 Print area Paper Print area width Black mark position Print area width 15 0 mm or more When auto cut is not per formed 8 0 mm or more Auto cut position Auto...

Page 219: ...re 1 Issuing pitch Ph 15 0 mm or more 2 1 5 mm Auto cut position Auto cut position Paper feeding direction Print area 1 5 mm 1 5 mm 1 5 mm 1 5 mm Interval of perforated lines Pm Perforated line Auto cut position Perforated line Center of paper width 1 5 mm Paper Print area width Black mark position 1 When auto cut is not performed 5 0 mm or more 2 When auto cut is not performed 8 0 mm or more ...

Page 220: ...ake sure printing does not protrude out ensure margins of 1 5 mm 0 06 or more in the print data Even if Borderless Printing is enabled the maximum value for the print area width is 104 mm 4 09 Paper width Issuing pitch Ph Auto cut position Auto cut position Paper feeding direction Print area Interval of perforated lines Pm Perforated line Auto cut position Perforated line Center of paper width Pri...

Page 221: ...irst page of the print job and not on the rest A bottom margin is set on the last page of the print job Paper width 1 5 mm 12 0 mm or more 1 15 0 mm or more 2 1 5 mm 1 5 mm Auto cut position Auto cut position Paper feeding direction Print area 2 0 mm 2 0 mm 1 5 mm Label area Center of paper width Backing paper Print area width 1 When auto cut is not performed 5 0 mm or more 2 When auto cut is not ...

Page 222: ...ion for the paper label To make sure printing does not protrude out ensure margins of 1 5 mm 0 06 or more in the print data Even if Borderless Printing is enabled the maximum value for the print area width is 104 mm 4 09 Outer edge Removed Paper width 15 0 mm or more When auto cut is not per formed 8 0 mm or more Auto cut position Auto cut position Paper feeding direction Print area 2 0 mm 2 0 mm ...

Page 223: ...ion Auto cut position Paper feeding direction Print area 2 0 mm 2 0 mm 1 5 mm Label area 1 5 mm 1 5 mm I n t e r va l between labels 3 0 mm 0 12 Center of paper width Backing paper Print area width 15 0 mm or more 2 0 5 to 1 mm Perforated line Outer edge Removed Outer edge Removed 1 When auto cut is not performed 5 0 mm or more 2 When auto cut is not performed 8 0 mm or more 3 When auto cut is not...

Page 224: ...t protrude out ensure margins of 1 5 mm 0 06 or more in the print data Even if Borderless Printing is enabled the maximum value for the print area width is 104 mm 4 09 Paper width 18 0 mm or more 2 Auto cut position Paper feeding direction 2 0 mm 2 0 mm 1 5 mm 1 5 mm Center of paper width 15 0 mm or more 1 Perforated line Outer edge Removed Outer edge Removed Paper width 0 5 to 1 mm Auto cut posit...

Page 225: ...feeding direction Print area 2 0 mm Label area 1 5 mm Center of paper width Edge cutoff 2 0 mm 1 5 mm Auto cut position Backing paper Print area width 2 0 mm Edge cutoff 2 0 mm Black mark position Auto cut position Perforated line 1 5 mm 15 0 mm or more 2 18 0 mm or more 3 1 5 mm 1 When auto cut is not performed 5 0 mm or more 2 When auto cut is not performed 8 0 mm or more 3 When auto cut is not ...

Page 226: ...re margins of 1 5 mm 0 06 or more in the print data Even if Borderless Printing is enabled the maximum value for the print area width is 104 mm 4 09 Print area Label area Backing paper Black mark position Paper width 0 5 to 1 0 mm 1 5 mm Auto cut position Paper feeding direction Center of paper width Edge cutoff 2 0 mm 1 5 mm Auto cut position Print area width Edge cutoff 2 0 mm Auto cut position ...

Page 227: ...th black marks on the back of the paper to adjust the paper position Paper width 1 5 mm 12 0 mm or more 1 18 0 mm or more 3 Issuing pitch Ph 1 5 mm Auto cut position Auto cut position Paper feeding direction Print area Label area 1 5 to 3 0 mm 0 5 to 1 0 mm 1 5 to 3 0 mm Interval of perforated lines Pm Perforated line Center of paper width 1 5 to 3 0 mm Backing paper Print area width 1 5 mm Edge c...

Page 228: ...int data Even if Borderless Printing is enabled the maximum value for the print area width is 104 mm 4 09 Paper width 18 0 mm or more 2 Issuing pitch Ph Auto cut position Auto cut position Paper feeding direction Print area Label area 1 5 to 3 0 mm 0 5 to 1 0 mm 1 5 to 3 0 mm Interval of perforated lines Pm Perforated line Center of paper width Backing paper Print area width Edge cutoff 2 0 mm Edg...

Page 229: ...to the mechanical functions If using the WB S M L series use the attachment OT WA34 Paper width 1 5 mm Autocutting position Paper feeding direction Paper 1 5 mm 1 5 mm Print area 5 5 mm 184 2 mm 11 0 mm 14 6 mm 81 5 mm 157 2 mm 105 9 mm Recommended print area for text and barcodes dimension 72 5 mm 15 0 mm 12 4 mm 1 5 mm 30 2 mm 70 4 mm 7 9 mm Black mark position back Blackmark position back 36 mm...

Page 230: ...gins but the printing might protrude beyond the paper label depending on the actual print posi tion and the set position for the paper label To make sure printing does not protrude out ensure margins of 1 5 mm 0 06 or more in the print data Paper width Autocutting position Print area Paper Autocutting position 5 5 mm 184 2 mm 11 0 mm 14 6 mm 81 5 mm 157 2 mm 105 9 mm 72 5 mm 15 0 mm 12 4 mm 30 2 m...

Page 231: ...ole to pre vent damage to the mechanical functions If using the WB S M L series use the attachment OT WA34 Paper width 1 5 mm Autocutting position Center of paper width Print area 1 5 mm Paper Paper feeding direction 5 5 mm 11 0 mm 1 5 mm Recommended print area for text and barcodes dimension 1 5 mm 30 6 mm 292 1 mm 156 5 mm 105 0 mm 15 0 mm 265 0 mm 14 6 mm 12 5 mm 138 9 mm 142 4 mm Autocutting p...

Page 232: ...e Paper width Autocutting position Paper feeding direction Print area Paper Center of paper width 5 5 mm 11 0 mm Recommended print area for text and barcodes dimension 30 6 mm 292 1 mm 156 5 mm 105 0 mm 15 0 mm 265 0 mm 14 6 mm 12 5 mm 138 9 mm 142 4 mm Autocutting position 10 8 mm 36 mm ...

Page 233: ... the WB S M L series use the attachment OT WA34 If you enabled Borderless Printing printing is done with settings for no margins but the printing might protrude beyond the paper label depending on the actual print posi tion and the set position for the label To make sure printing does not protrude out ensure margins of 1 5 mm 0 06 or more in the print data ...

Page 234: ...t damage to the mechanical functions If using the WB S M L series use the attachment OT WA34 Paper width 1 5 mm Autocutting position Paper feeding direction Print area 2 0 mm Paper Autocutting position Center of paper width 5 5 mm 183 0 mm 15 0 mm 1 5 mm 71 0 mm 265 0 mm 158 4 mm 122 9 mm Recommended print area for text and barcodes dimension 38 1 mm 292 1 mm 28 0 mm 24 0 mm 14 6 mm 12 5 mm 1 5 mm...

Page 235: ... settings for no margins but the printing might protrude beyond the paper label depending on the actual print posi tion and the set position for the label To make sure printing does not protrude out ensure margins of 1 5 mm 0 06 or more in the print data Paper width Autocutting position Paper feeding direction Print area Paper Autocutting position Center of paper width 5 5 mm 183 0 mm 15 0 mm 71 0...

Page 236: ...le sheets of roll paper The paper ejection tray may not hold the paper perfectly depending on the condition of the paper or printing Model number SJIC22P K SJIC22P C SJIC22P M SJIC22P Y for TM C3500 SJIC23P K SJIC23P C SJIC23P M SJIC23P Y for TM C3510 Taiwan Southeast Asia model SJIC24P K SJIC24P C SJIC24P M SJIC24P Y for TM C3520 China Hong Kong model Type 4 color ink separated exclusive ink cart...

Page 237: ...o Environmental Conditions on page 238 Power supply Dedicated AC adapter Input voltage rated 100 V to 240 V Frequency rated 50 Hz to 60 Hz Power consumption Operating Approximately 30W Peak 50 W Stand by Approximately 2 5 W When power is OFF Approximately 0 3 W Use the dedicated AC adapter included in the product package For the LAN cable use cable with CAT5e or higher shielding ...

Page 238: ...Ink loaded 20 to 40 C 20 C up to 120 hours 0 to 30 C up to 6 months 40 C up to a month Pressure elevation Operating 850 to 1060 hPa approximately 0 to 1500 m above sea level Not operating including in transportation 850 to 1060 hPa approximately 0 to 1500 m above sea level Acoustic noise During operation including using the autocutter Approximately 56 dB ANSI Bystander position Based on Epson eval...

Page 239: ...Chapter 6 Appendix 239 5 External Dimensions Height 261 mm Width 310 mm Depth 283 mm Unit mm 308 465 When the paper ejection tray is expanded 396 When the paper ejection tray is closed 310 261 308 283 ...

Page 240: ...e power off using the power button when you are not using the product Do not pull out the power plug or trip the breaker while the power is on Printing on water repellent paper such as art paper which is slow drying may cause print stains Also printing on glossy paper may cause finger prints on the paper or ink may adhere to your fingers when you touch it Select paper not to cause print stains bef...

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