Troubleshooting
10-17
The paper jams
Press the
b
maintenance button to eject the jammed paper. If the
error does not clear, open the printer cover and remove all of the
paper inside, including any torn pieces. Then, reload the paper in
the sheet feeder and press
b
maintenance button to resume
printing.
Note:
If you cannot remove a foreign object easily by yourself, do not use force
and do not disassemble the printer. Call your dealer for assistance.
If your paper jams frequently, make sure of the following:
❏
The paper is smooth, not curled or wrinkled.
❏
Make sure that the printable side of the paper is face up in the
sheet feeder.
❏
The paper stack was fanned before loading.
❏
The paper is not loaded above the arrow on the left edge
guide.
❏
The left edge guide is adjusted to fit your paper.
❏
Make sure that the printer is on a flat, stable surface that
extends beyond the printer base in all directions. The printer
will not operate properly if it is tilted.
Paper is not ejected fully or is wrinkled
Try one or more of these solutions:
❏
If the paper does not eject fully, press the
b
maintenance
button, then open the printer cover and remove the paper.
Also, check the Paper Size setting in your application or
printer software.