10-16
Troubleshooting
Then, load the paper again. Make sure that you follow any special
loading instructions that came with your paper. See also “Paper
Handling” on page 19.
Multiple pages feed
❏
Make sure that the paper stack fits under the arrow mark
located on the inside surface on the left edge guide.
❏
Make sure that the left edge guide is snug to the left edge of
the paper.
❏
Make sure that the paper is not curled or folded. If so, flatten
it or curl it slightly toward the opposite side before loading.
❏
Make sure that the position of the adjust lever is appropriate
for the media type. When printing on media of normal
thickness, set the adjust lever to the “-” position. When
printing on envelopes and thick media, set the position to “+” .
❏
Remove the stack of paper and make sure that the paper is
not too thin. See “Paper” on page A-1 for specifications. Fan
the edges of the stack to separate the sheets, then reload the
paper.
❏
If too many copies of a document are being printed, check the
Copies setting on the printer software’s Paper menu
(Windows) or in the Print dialog box (Macintosh) and in your
application. For instructions, see “Making Settings on the
Paper Menu” on page 3-20 for Windows or “Making settings
in the Print dialog box” on page 5-3 for Macintosh.