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Epson STYLUS 850Ne, User Manual

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Epson STYLUS 850Ne User Manual Download Page 117

Troubleshooting

6-18

Windows 3.1 Printer Software Instructions

1. Double-click the 

Main

 program group icon, then 

double-click the 

Control Panel

 icon.

2. Double-click 

Printers

.

3. Select 

EPSON Stylus COLOR 850

 in the Installed Printers 

list and click the 

Remove

 button.

4. To reinstall your software, see the Setup Guide.

Macintosh Instructions

1. Insert the EPSON printer software CD-ROM in your 

drive.

2. Double-click the 

Installer

 icon. Then click 

Continue

.

3. Click the arrow in the list at the top showing Easy Install, 

and select 

Remove

 from the list.

4. Click the 

Remove

 button on the bottom of the screen.

5. Follow the instructions on the screen to uninstall the 

printer software.

6. To reinstall your software, see the Setup Guide.

bunnyUG.book  Page 18  Wednesday, November 4, 1998  9:22 AM

Summary of Contents for STYLUS 850Ne

Page 1: ...User s Guide Printed on recycled paper with at least 10 post consumer content bunnyUG book Page i Wednesday November 4 1998 9 22 AM ...

Page 2: ...support extension paper support control panel output tray output tray extensions color print head cleaning button black print head cleaning button power button paper thickness lever load eject button bunnyUG book Page 1 Wednesday November 4 1998 9 22 AM ...

Page 3: ...uding the U S failure to strictly comply with SEIKO EPSON CORPORATION s operating and maintenance instructions SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION EPSON EPSON ESC P and EPSON Stylus are regist...

Page 4: ...on between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification of this device and may cause interference levels which exceed the li...

Page 5: ...iv bunnyUG book Page iv Wednesday November 4 1998 9 22 AM ...

Page 6: ...5 ENERGY STAR Compliance 6 Year 2000 Ready 6 Important Safety Instructions 7 1 Basic Printing Printing from Windows 1 1 Setting Printer Options from Windows Applications 1 2 Setting Default Printer Options 1 4 Checking Printer Status 1 5 Printing from a Macintosh 1 7 What To Do When the Printer Lights Flash 1 10 bunnyUG book Page v Wednesday November 4 1998 9 22 AM ...

Page 7: ...Paper 2 8 3 Custom Printing Using Predefined Advanced Settings 3 2 Customizing Print Quality and Special Effects 3 4 Customizing Color Settings 3 7 Using ColorSync on the Macintosh 3 9 Selecting Paper Size and Orientation Options 3 11 Selecting Paper Options in Windows 3 11 Selecting Paper Options on a Macintosh 3 15 Selecting Print Layout Options 3 20 Choosing Print Layout Options in Windows 3 20...

Page 8: ... Using Monitor3 4 16 Using the Macintosh Status Monitor 4 17 Selecting Configuration Options 4 19 5 Maintenance and Transportation Replacing an Ink Cartridge 5 1 Removing an Empty Ink Cartridge 5 2 Installing the New Cartridge 5 4 Replacing an Outdated Ink Cartridge 5 5 Cleaning the Print Heads 5 6 Using the Head Cleaning Utility 5 6 Using the Control Panel 5 7 Examining the Nozzle Check Pattern 5...

Page 9: ...p Mode 6 4 Improving Print Quality 6 4 Solving Printing Problems 6 8 Solving Printer Software Problems 6 10 Fixing Paper Problems 6 13 Solving Miscellaneous Printout Problems 6 15 Uninstalling Printer Software 6 17 A EPSON Accessories B Technical Specifications Glossary Index bunnyUG book Page viii Wednesday November 4 1998 9 22 AM ...

Page 10: ...n your monitor Your printer offers flexible resource sharing you can use it with multiple types of operating systems and network operating systems With an integrated Ethernet card for complete network connectivity setup is fast and easy Windows System Requirements To use your printer and its software with a PC your system should have An IBM compatible PC with at least a 386 25 MHz for Windows 3 1 ...

Page 11: ...tem should have Any Macintosh or Power Macintosh model except the Macintosh Macintosh 512 Performa 410 PowerBook 100 and some early versions of the Macintosh such as the II or Classic System 7 1 or later 7 5 or later recommended At least 16MB of RAM 20MB or more is recommended At least 50MB of free hard disk space for storing images 100MB or more is recommended 13 inch RGB display or better Double...

Page 12: ...t special projects with custom settings for print quality color management and distinctive layouts Chapter 4 explains how to manage print jobs and check printer status while you re printing Chapter 5 gives instructions for replacing ink cartridges cleaning and aligning the print heads and cleaning and transporting the printer Chapter 6 provides solutions for problems you may have For solutions to ...

Page 13: ... your manual Warnings must be followed carefully to avoid bodily injury Cautions must be observed to avoid damage to your equipment Notes contain important information about your printer Tips contain additional hints for great printing bunnyUG book Page 4 Wednesday November 4 1998 9 22 AM ...

Page 14: ... Set your communications software to 8 data bits 1 stop bit no parity Modem speed can be up to 28 8 Kbps EPSON Forum on CompuServe Members of CompuServe can type GO EPSON at the menu prompt to reach the Epson America Forum For a free introductory CompuServe membership call 800 848 8199 and ask for representative 529 Automated telephone services Service Access EPSON SoundAdviceSM For pre recorded a...

Page 15: ...lies com U S sales only ENERGY STAR Compliance As an ENERGY STAR Partner EPSON has determined that this product meets the ENERGY STAR guidelines for energy efficiency The EPA ENERGY STAR Office Equipment program is a voluntary partnership with the computer and office equipment industry to promote the introduction of energy efficient personal computers monitors printers fax machines and copiers in ...

Page 16: ... regularly switch on and off Place the printer near a wall outlet where the plug can be easily unplugged Placez l imprimante près d une prise de contacte où la fiche peut être débranchée facilement Do not let the power cord become damaged or frayed If you use an extension cord with the printer make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord...

Page 17: ...ld result in damage to the print head Once you install an ink cartridge do not open the clamp or remove the cartridge except to replace it with a new one The cartridge may become unusable otherwise Install the ink cartridge immediately after you remove it from its foil package Leaving the cartridge unpacked for a long time before use may result in reduced print quality Do not use an ink cartridge ...

Page 18: ...es to print the number of copies and other options from your application s Print dialog box When you click a button in the Print dialog box you select additional settings using your printer software such as the media type you ve loaded and the resolution you want to use The following sections tell you how to do the following Select printer software settings and print from Windows applications Chan...

Page 19: ...s dialog box 4 Click the Main tab if necessary and make sure the Mode option is set to Automatic This is the easiest way to get good printing results for all kinds of documents on all types of paper Note You can also set printer options by clicking Print Setup in the File menu then clicking the Printer Setup Properties or Options button However in most applications you ll then have to select the P...

Page 20: ...intable area 9 Click the Layout tab not available in Windows 3 1x and check the proportional printing page layout and watermark options to make sure they re correct for your print job 10 Click OK when you re finished checking your settings 11 In the Print dialog box click OK or Print You may need to click a sequence of these buttons on different dialog boxes To print at the highest resolution 1440...

Page 21: ...ptions in Windows 98 and Windows 95 1 Click Start point to Settings and select Printers 2 Right click the EPSON Stylus COLOR 850 icon 3 Select Properties You see the printer software dialog box as shown on page 1 2 Setting Default Options in Windows NT 4 0 1 Click Start point to Settings and select Printers 2 Double click the EPSON Stylus COLOR 850 icon 3 Open the File menu and select Document Def...

Page 22: ...nd a print job in Windows 98 or Windows 95 the Progress Meter dialog box appears on your screen The Progress Meter shows the progress of your print job and the status of your printer You can use the buttons to cancel pause or restart your print job If you installed Status Monitor 2 you also see information about how much ink you have left and can view the Status Monitor 2 Printer Status window See...

Page 23: ...a print job is finished If you have appropriate network access privileges or you re controlling printing from the server you can also cancel pause or restart print jobs and set other options See your Windows NT documentation for details Windows 3 1 After you send your print job the EPSON Despooler dialog box appears on your screen This dialog box shows the progress of your print job and the status...

Page 24: ...to print from a Macintosh 1 Open your word processor or other Macintosh software application and open a file you want to print 2 Choose Page Setup from the File menu You see the Page Setup dialog box 3 Choose your paper size orientation and other options as described on page 3 15 and click OK Note On the Macintosh printer settings are saved with your document but you can t save them from one appli...

Page 25: ...lity Ink Jet Paper Photo Paper Photo Quality Glossy Film Ink Jet Transparencies The type of paper or other media you choose determines the print quality or resolution you can use If you re not sure which setting to select for your media see the table on page 2 1 8 Choose Color or Black ink Click to select your media type Use the Quality Speed slider to select your print resolution Click to select ...

Page 26: ... return to the printer settings dialog box 11 Click Print when you re finished checking your settings If you chose background printing when you set up your printer you can continue working while your document is printing See Using Monitor3 on page 4 16 Note The Quality Speed slider is not available for certain media types For detailed instructions on using page layout options see Chapter 3 You may...

Page 27: ...oad eject button See page 6 14 for more information S When the paper out light comes on your paper ran out or is incorrectly loaded Load paper in the feeder and then press the E load eject button B A When an ink out light flashes your ink supply is low Make sure you have a replacement cartridge B A When an ink out light comes on you need to replace the ink cartridge See Chapter 5 for instructions ...

Page 28: ...ou need to be careful about choosing the correct Media Type and Paper Size settings in your printer software The table below lists the available EPSON media and the corresponding Media Type setting for each one in your printer software Printing on Special Paper Note Be careful when printing on special paper over the network If anyone else sends a job to the printer your paper may be wasted Or with...

Page 29: ... Index Cards 4 1 5 8 A6 S041054 EPSON Photo Quality Self Adhesive Sheets A4 S041106 EPSON Photo Quality Glossy Paper Letter A4 S041124 S041126 Photo Paper EPSON Photo Paper 4 6 Letter A4 Panoramic S041134 S041141 S041140 S041145 EPSON Photo Quality Glossy Film Letter A4 4 1 5 8 A6 S041072 S041071 S041107 Photo Quality Glossy Film EPSON High Quality Glossy Paper Letter S041072 EPSON Photo Sticker K...

Page 30: ...k Jet Paper You can load paper up to the arrow mark on the left edge guide If you use legal size ink jet paper don t load it more than half way to the arrow mark Note When you load paper make sure the printable side is facing up Some special media have a cut corner that you need to position in the upper right of the paper support Also follow any instructions in the package Always handle sheets by ...

Page 31: ...30 mm If you want to use a smaller top margin load and print one sheet at a time Remove each sheet from the output tray immediately after it s printed Make sure each sheet is dry before stacking If your media package included protective sheets cover the printed side of your media with these sheets before stacking To print on transparencies remove the paper support and reposition it in the slots at...

Page 32: ...rinter cover and position the lever as shown below Make sure you return the lever to the 0 position before you print on other media Note Load the envelopes flap edge first and printable side up Also select the correct envelope size for the Paper Size setting in the printer software Set the thickness lever to if ink smears when you print on thick media bunnyUG book Page 5 Wednesday November 4 1998 ...

Page 33: ... the following in mind when using EPSON Photo Paper Load the paper with the whiter side facing up If you re loading Panoramic Photo Paper pull up the paper support extension as shown on page 2 3 Then load the Panoramic paper and hold up its top edge while you press the E load eject button to feed it into the printer If you re loading 4 6 inch Photo Paper position the perforated margins as shown No...

Page 34: ...A4 as your Paper Size setting For Panoramic Photo Paper choose Panoramic 210 594 mm as the Paper Size setting EPSON Photo Quality Ink Jet Cards You can load up to 30 cards at a time Always place the included support sheet under the cards When you re ready to print use your software to set the Paper Size option for the size card you re using Make sure you set the paper thickness lever to the positi...

Page 35: ...hirts or other cloth items Load one sheet of transfer paper at a time After you print follow the instructions that came with the paper to iron the image onto the shirt or other item Be sure to select Ink Jet Transparencies as the Media Type setting for the best results For iron on transfers make sure you reverse your image before you print it especially if it includes text Then the text will read ...

Page 36: ...he Macintosh If you re using Windows 98 Windows 95 Windows NT or a Macintosh your printer software s print layout options let you print almost any size image on your printer proof multiple pages on one sheet of paper and add watermarks This chapter includes the following information Using predefined advanced settings Customizing print quality and special effects Customizing color settings Using Co...

Page 37: ...s File menu You may need to choose Page Setup for Macintosh For Windows click the Printer Setup Properties or Options button For more detailed instructions see page 1 2 Windows or page 1 7 Macintosh You see one of the following dialog boxes 3 Choose Color or Black ink 4 Click Advanced and then Custom Settings You see the list of project types Windows Click Advanced then click here to see a list of...

Page 38: ...n plain paper or Ink Jet Transparencies For more information see page 3 9 6 Choose the Media Type you want to print on If you re not sure which setting to select see the table on page 2 1 7 In Windows click the Paper and Layout not available on Windows 3 1 tabs to check or change any necessary settings as described on page 3 11 and page 3 15 On a Macintosh check or change any necessary settings on...

Page 39: ... choose Print from your application s File menu You may need to choose Page Setup for Macintosh For Windows click the Printer Setup Properties or Options button For more detailed instructions see page 1 2 Windows or page 1 7 Macintosh 3 Click Advanced and then click More Settings You see the More Settings dialog box After you customize your print settings for a special project you can save them as...

Page 40: ...per Photo Paper or Photo Quality media 5 Choose the Media Type and Ink settings you want to use following the guidelines in Chapters 1 and 2 Windows Some of these options are automatically set or disabled by other settings you choose Click here to change your Print Quality resolution Note The Print Quality is selected automatically depending on the current Media Type If you choose a Print Quality ...

Page 41: ...r fast bidirectional printing at lower quality Flip Horizontal Prints a mirror image of your document Use for printing with iron on transfer paper so your ironed on printout will read correctly Finest Detail For printing text graphics and line art with very sharp edges Slows print speed and increases your system memory requirements 8 Click OK if you re ready to return to the printer settings dialo...

Page 42: ...cument image or project in your application software 2 Choose Print from your application s File menu You may need to choose Page Setup for Macintosh For Windows click the Printer Setup Properties or Options button For more detailed instructions see page 1 2 Windows or page 1 7 Macintosh 3 Click Advanced and then click More Settings You see the More Settings dialog box The color settings appear on...

Page 43: ...res of the printer software so you can use a stand alone color management utility 5 If you want to specify individual color correction values use the sliders to increase drag right or decrease drag left the settings listed below If you use one of the options described in step 4 you won t be able to specify individual color correction values Brightness Makes your image lighter or darker Contrast In...

Page 44: ...intosh Every device you use for producing or viewing colors your monitor scanner and printer employs a different color technology That s why it s difficult to get printed colors to match the colors displayed on your monitor or other device The Macintosh ColorSync system helps you control all your devices so their colors match your printer s as closely as possible ColorSync uses profile information...

Page 45: ...ync 7 For Profile choose EPSON Standard This is the ColorSync profile created especially for your printer Don t choose any other printer profile you may have on your system 8 Choose one of the following options for Rendering Intent Perceptual For printing scanned photographs Saturation For printing graphics intensive documents like presentation pages with charts and graphs Colorimetric For matchin...

Page 46: ...e steps to select paper options on the Paper tab 1 Create your document image or project in your application software 2 Choose Print from your application s File menu You may need to choose Page Setup for Macintosh For Windows click the Printer Setup Properties or Options button For more detailed instructions see page 1 2 Windows or page 1 7 Macintosh 3 Click the Paper tab You see the Paper dialog...

Page 47: ...Photo Paper 4 6 in Panoramic 210 594 mm B4 257 364 mm B3 364 514 mm Ledger 11 17 in A3 297 420 mm Super A3 B 329 483 mm A2 420 594 mm US C 17 22 in User Defined See page 3 14 for instructions 5 If you did not or cannot select the number of copies you want to print in your application program s Print dialog box choose the number from 1 to 99 in the Copies box Don t select the number of copies here ...

Page 48: ...ed as shown in one of the following printer graphics select the options listed below it 9 To use the maximum printable area of your selected paper size set the Printable Area option to Maximum To center your document on the page select Centered 10 Click a tab for the settings you want to check or change next or click OK to print your document Note The Rotate by 180 setting lets you print the lower...

Page 49: ...m of it using the arrows or scroll bar 3 Click the User Defined option You see one of the following dialog boxes 4 Windows 98 Windows 95 or Windows NT Type a name up to 24 characters for your custom paper size in the Paper Size Name field Then select a Paper Width and Paper Height for the paper To use centimeters instead of inches click the 0 01cm option When you re finished click Save The paper s...

Page 50: ...t and click Delete or change Paper Width Paper Height and or Unit settings as necessary Click OK when you re done Windows 3 1 You can change the custom paper size but cannot delete it Click User Defined in the Paper Size list Then on the User Defined Paper Size dialog box change Paper Width and Paper Height settings as necessary Click OK when you re done Selecting Paper Options on a Macintosh The ...

Page 51: ...er you loaded in the printer A4 Envelope C6 B5 Envelope DL A5 A6 Index card Letter Index card 5 8in Legal Index card 8 10in Executive EPSON Photo Paper 4 6in Half Letter Panoramic 210 594mm Envelope 10 If you don t see the exact size you need in the list you can create a custom paper size see page 3 18 for instructions Click to select your Paper Size Printer graphic reflects changes to Orientation...

Page 52: ... reverse the order in which pages are printed click OK Then see page 3 19 for instructions If you ve finished selecting page size and orientation options click OK to close the Page Setup dialog box Then select Print from the File menu to select any other printer settings you may need and print your document Note The Rotate by 180 setting lets you print the lower portion of a document first with a ...

Page 53: ...x 3 Click the New button Width and Height fields and Inches and cm radio buttons appear on the screen 4 Type the width and length of your custom paper in the Width and Height fields If you need to change from inches to centimeters click the correct radio button 5 Type a name for your custom paper size in the New Paper Size field then click OK The name is added to the Paper Size list and selected a...

Page 54: ...ted in sets click the Collate checkbox The page graphics change to show collated documents 4 If you re printing a multi page document and want the last page printed first so the pages come out without needing to be reordered click the Reverse Order checkbox The page graphics change to show later pages printing first 5 Click OK to close the Layout dialog box Note For information on the other settin...

Page 55: ...outs and page frames Adding a watermark Using Proportional Printing When you want to make the printed size of a document different from its actual size you can use your printer software s proportional printing features to reduce or enlarge it You can proportion the document to fit in the maximum centered area on a selected paper size You can also choose to reduce or enlarge it to a selected percen...

Page 56: ...ted for your document is within the maximum paper size that can fit on your printer but you want to enlarge or reduce the image you need to select proportional printing manually Go to step 5 4 If the Paper Size setting you selected is larger than the maximum size that can be printed on your printer you see the following dialog box In the Output Paper list select the actual size of the paper loaded...

Page 57: ...ic If you want to adjust the proportions or sizes go to step 5 If you re ready to print go to step 7 5 Click the Layout tab You see the Layout dialog box Paper Size setting reduction percentage Output Paper setting Proportional Printing options Windows 98 and Windows 95 bunnyUG book Page 22 Wednesday November 4 1998 9 22 AM ...

Page 58: ...ames Windows 98 and Windows 95 Only If you re printing a multiple page document but you want a quick proof of the images on each page printed on one piece of paper you can select Print Layout options in the printer software You can choose the way the pages are placed on the paper and add a lined frame to each page if you want Note If you previously selected a Paper Size setting that is larger than...

Page 59: ...he next section Adding a Watermark You can add a watermark to each page in your document to emphasize its purpose or indicate how the document should be handled For example you may want to add a watermark of the word Confidential to documents you don t want distributed to other parties Or you can add a custom bitmap of your company logo so your document looks like printed letterhead Click the butt...

Page 60: ...rmark drop down list and choose one of the following options Confidential Draft Urgent Priority Hot Do Not Copy For Your Eyes Only Review Copy Top Secret Duplicate Then go to step 5 Click here to select a predefined watermark Click here to load a custom watermark you ve created Specify how you want your watermark to appear using these options See how your selections will look in the Layout graphic...

Page 61: ...nter Top Left Top Right Bottom Left or Bottom Right Size adjusts the size of the watermark either larger or smaller as you move the slide bar Color lets you choose a color for your predefined watermark Red Black Blue Aqua Lime Fuchsia or Yellow You cannot select a color for a custom watermark it is printed in its original colors Click Browse to select your bitmap file Then type a name for your cus...

Page 62: ...ge Option When you want to make the printed size of a document different from its actual size you can use your printer software s Fit to Page option to proportion it to fit in the maximum centered area on a selected paper size Follow these steps to use the Fit to Page option 1 Create your image or document in your application software 2 Open the File menu and select Page Setup You see the Page Set...

Page 63: ... Fit to Page option to enlarge the document to that size 4 Click OK to close the Page Setup dialog box 5 Now open the File menu and select Print 6 Click the Layout button You see the Layout dialog box 7 Select one of the following Fit to Page options Select Off to set the print proportion to 100 Select On to automatically reduce or enlarge the document to fit on the paper size loaded in the printe...

Page 64: ...Frames If you re printing a multiple page document and you want a quick proof of the images on each page printed on one piece of paper you can select Print Layout options in the printer software You can choose the way the pages are placed on the paper and add a lined frame to each page if you want Follow these steps to use the Print Layout options 1 To print multiple pages of your document on one ...

Page 65: ...ze its purpose or indicate how the document should be handled For example you may want to add a watermark of the word Confidential to documents you don t want distributed to other parties Or you can add a custom PICT file of your company logo so your document looks like printed letterhead Click the arrow and select a multiple page print layout Note You can select a page order only if it works with...

Page 66: ...select the file and click Open The name of your PICT file appears in the Name field and is added to the Watermark List Click the Save button to close the dialog box The custom watermark now appears as the selected watermark in the Layout dialog box and is shown in the Layout graphic Note If you selected a multiple page print layout option as described on page 3 29 your watermark will appear on eac...

Page 67: ...ursor changes to a hand To move the watermark click anywhere inside the graphic and drag it into one of five positions center upper right upper left lower right or lower left To resize the watermark move the cursor over one of the corner boxes the cursor changes to a pointing hand Click and drag the box corner to reduce or enlarge the watermark 4 If you re finished changing Layout options click OK...

Page 68: ...unique name for your settings up to 16 characters and click the Save button The name you choose will now be available on the printer settings dialog box To use the settings click Advanced Then open the Custom Settings list and double click the name you selected for your custom settings group To redefine or delete your custom settings see the next sections Macintosh Windows Note If you change the M...

Page 69: ...ave Settings Then select the name of the custom settings group you re redefining in the Custom Settings box 4 If you re using Windows click Save You see the Save As dialog box Click OK to save your redefined settings Click Cancel to cancel your changes On a Macintosh click the Redefine button Then click Replace at the confirmation dialog box to save your redefined settings Click Cancel to cancel y...

Page 70: ...twork Managing Print Jobsin Windows 98 Windows 95 and Windows NT 4 0 Your printer software offers several ways to manage and monitor your print jobs EPSON Status Monitor 2 Windows 98 95 and NT which provides a variety of print monitoring options as described on page 4 2 Progress Meter Windows 98 and 95 which appears each time you send a print job You can turn the Progress Meter on or off and selec...

Page 71: ... the bottom right corner of your screen Access the printer software from your application or the Printers utility see page 1 2 and page 1 4 click the Utility tab and click the EPSON Status Monitor 2 icon This method accesses the Printer Status window only see page 4 5 for details When you start Status Monitor 2 you see the main window Note To control network traffic you may need to limit the numbe...

Page 72: ...to open the window Click the printer name in the Installed Printers list to highlight it and click the icon Click the printer name in the Installed Printers list to highlight it and select Monitoring Preferences from the Settings menu Right click the printer name in the Installed Printers list and select Monitoring Preferences from the drop down menu You can customize the appearance of items on th...

Page 73: ... icon in the Status Alert dialog box indicates the type of error as described on page 4 3 Set the length of the interval in which you want Status Monitor 2 to monitor your printer here short intervals may cause some applications to run slowly Turn background monitoring on or off for the selected printer here Select if and when to use the Status Alert dialog box while printing when errors occur and...

Page 74: ... then click the EPSON Status Monitor 2 icon For instructions on accessing your printer software see page 1 2 and page 1 4 You can also access the Printer Status window by clicking the Details button on the Progress Meter see page 1 5 or the Status Alert dialog box see page 4 4 You see the Printer Status window The Current Status tab gives printing status and error correction information Printer st...

Page 75: ...d Printers list to highlight it and click the icon or select Job Status from the Printer menu Right click the printer name in the Installed Printers list and select Job Status from the drop down menu You see the Job Status window These graphics indicate the amount of ink remaining in your cartridges Note The Job Status window is very similar to the Spool Manager window Windows 98 and Windows 95 Bo...

Page 76: ...n other tasks This lets you find out if paper runs out or if any other printing problem has occurred without opening Status Monitor 2 If you have trouble with network traffic you can disable background monitoring To turn on or turn off background monitoring follow these steps 1 Open Status Monitor 2 using one of these methods Click Start point to Programs click the Epson folder and click EPSON Sta...

Page 77: ...rinter software and Status Monitor 2 is unable to find the printer Follow these steps to change your settings 1 In Windows Explorer or My Computer find the folder where your EPSON Status Monitor 2 files are located ESM2 is the default and double click Setup exe 2 Close any open programs and click Next 3 If you are using Windows 98 or Windows 95 and you have TCP IP installed you see a screen asking...

Page 78: ...ogress Options Windows 98 and Windows 95 You can set up the way your printer software sends print jobs and select whether to display the Progress Meter using the Speed and Progress dialog box To access the dialog box open your printer software as described below 1 Click Start point to Settings then click Printers 2 Right click the EPSON Stylus COLOR 850 printer icon and select Properties from the ...

Page 79: ...the Speed Progress button You see this dialog box Speed Progress button If you have more than one hard drive you can select a folder for storing multiple copy print jobs here You don t see this box if you have only one hard drive bunnyUG book Page 10 Wednesday November 4 1998 9 22 AM ...

Page 80: ...dows default printer port If you are printing over the network ignore this option it is for printing locally 5 Click OK to close the Speed Progress dialog box and return to the Utility menu Then click OK again to exit your printer software Using the Spool Manager Windows 98 and Windows 95 The Spool Manager creates a temporary print job file and stores it in the C TEMP or C WINDOWS TEMP folder The ...

Page 81: ...icon on the taskbar 2 Click on any print jobs marked Held 3 Click the Cancel button 4 Exit Spool Manager and try printing again Additional Monitoring Options in Windows NT 4 0 Windows NT 4 0 servers and workstations include a messenger service to alert you to printer errors or let you know when a print job is finished If you have appropriate network access privileges or you re controlling printing...

Page 82: ... See page 1 6 for more information on the Despooler Using the Spool Manager The Spool Manager works like the Windows Print Manager When you send a job to your printer your printer software creates a temporary print job file stores it in the C TEMP or C WINDOWS TEMP directory and assigns it to a print queue The software then sends the file to your printer at the right time To open Spool Manager do ...

Page 83: ...led print job Follow these steps to delete it and continue printing 1 Open the Spool Manager as described on page 4 13 2 Click on any print jobs marked Held 3 Open the Document menu and click Delete Then click Yes 4 Exit Spool Manager and try printing again Changing the Default Spool Directory If you get an error message while printing or printing is very slow you can try changing your default spo...

Page 84: ...tware includes two print job management utilities Monitor3 and Status Monitor It also includes a Configuration utility for setting up print monitoring options If you re using background printing Monitor3 starts automatically when you send a job to the printer It handles printing while you continue to work on your Macintosh lets you track documents that are waiting to be printed and lets you set pr...

Page 85: ...g and increase the memory allocation for Monitor3 as described in the next section Setting Up Monitor3 1 Open the Chooser from the Apple menu and select the SC 850 AT icon Then select the port or AppleTalk zone you re using 2 Under Background Printing click On and close the Chooser 3 To increase the memory allocation select EPSON Monitor3 from the Extensions folder in your System folder Then choos...

Page 86: ... becomes active Click the arrow and select Normal Urgent or Hold The job moves up or down in the list of waiting print jobs Using the Macintosh Status Monitor You can use the Status Monitor to check the level of ink in your printer Follow these steps 1 Choose Page Setup or Print from the File menu in your application You see a printer settings dialog box Job currently printing Jobs queued for prin...

Page 87: ...of ink remaining in the printer and displays the Status Monitor window 4 To update the ink level check click the Update button To close the Status Monitor dialog box click OK For information about these utilities see Chapter 5 Click the EPSON StatusMonitor icon Click to recheck the ink level bunnyUG book Page 18 Wednesday November 4 1998 9 22 AM ...

Page 88: ... Configuration Settings dialog box 4 Select the configuration options you want Error notification lets you select whether you want your system to beep and display error message text or just display text if your printer encounters an error Warning lets you choose whether warning messages beep and display text or display text only Printing stops when these messages appear Printing continues when the...

Page 89: ...e the folder from the default folder shown Click the Check for errors before starting to print checkbox if you want your software to check for errors before starting your print job Click the Check the ink level before starting to print checkbox if you want your software to check for a low ink condition before starting your print job 5 When you re finishing changing your configuration options click...

Page 90: ...lace it Use these EPSON ink cartridges within six months of installing them and before the expiration date on the package Black ink cartridge S020108 Color ink cartridge S020089 When you need new ink cartridges contact your dealer or call EPSON Accessories at 800 873 7766 U S only In Canada please call 800 873 7766 for dealer referral Or visit our website at www epsonsupplies com U S sales only Ma...

Page 91: ... X color cleaning buttons next to the control panel under the printer s cover 3 Press the Y black or X color cleaning button and hold it for three seconds The print heads move slightly left and the Ppower light begins flashing The print heads return to their home position if you don t proceed to step 4 within 60 seconds Caution To avoid damaging the printer never move the print heads by hand black...

Page 92: ...the printer and dispose of it carefully Follow the steps in the next section to install the new ink cartridge Caution Don t open the clamp or remove a cartridge except to replace it with a new one Once you remove a cartridge you can t reuse it even if it contains ink Warning If ink gets on your hands wash them thoroughly with soap and water If ink gets into your eyes flush them immediately with wa...

Page 93: ...al underneath the cartridge 3 Lower the ink cartridge into its holder with the label facing up and the arrow pointing to the back of the printer 4 Press down the ink cartridge clamp until it locks in place Caution You must remove the yellow tape from the top of the cartridge or you will permanently damage it It s okay if the tape doesn t tear off completely at the dotted line Do not remove the cle...

Page 94: ...r cleaning and aligning the print heads you can replace one or both cartridges Follow these steps to replace an ink cartridge before the B black or A color ink out light is flashing or on 1 Make sure the printer is turned on and not printing 2 Lower the output tray and raise the printer cover 3 Press both the Y black and X color cleaning buttons and hold them down for a few seconds until the black...

Page 95: ...a Macintosh 1 Make sure the printer is turned on but not printing and the B black and A color ink out lights are off 2 Access the printer settings dialog box as described in Chapter 1 3 Click the Utility tab Windows or the Utility button Macintosh You see the Utility menu 4 Click the Head Cleaning button 5 Follow the instructions on the screen to clean one or both print heads Cleaning both heads t...

Page 96: ...noise and the Ppower light flashes 3 When the Ppower light stops flashing repeat step 2 for the other print head if necessary 4 After you re finished cleaning and the Ppower light stops flashing you need to print a page to test the print quality and reset the cleaning cycle If you re using Status Monitor 2 run a nozzle check Go to step 5 If you re using DOS or you didn t install Status Monitor 2 o...

Page 97: ...raight vertical line should be complete with no gaps in the dot pattern If your printout looks okay you re done If any dots are missing as shown below clean the print heads again see page 5 6 for instructions Aligning the Print Heads If your printouts contain misaligned vertical lines you may need to align the print heads You can align the print heads in either of the following two ways With the p...

Page 98: ...printer cover 2 Hold down the E load eject button and the Y black cleaning button and turn on the printer Then release the buttons After a moment the printer prints an instruction sheet telling you how to select a language for the alignment instructions 3 Press the correct control panel buttons as instructed to select a language The printer prints instructions for aligning the print heads 4 Follow...

Page 99: ...t and any paper from the printer 4 Push in the output tray extensions and close the tray 5 Repack the printer and attachments in the original box using the protective materials that came with it See the Notice Sheet that was packed with the printer Be sure to keep the printer level as you transport it If you notice a decline in print quality after transporting the printer clean the print heads if ...

Page 100: ...olving miscellaneous printout problems Uninstalling the software Diagnosing Problems Your printer provides a number of ways to help you diagnose problems To identify the most common problems check the lights on the printer s control panel See page 6 2 for details You can also use the Status Monitor 2 utility to identify common problems For instructions see page 4 2 Windows or page 4 17 Macintosh T...

Page 101: ...in this chapter solve your problem contact EPSON as described under Where to Get Help in the Introduction Checking the Control Panel Lights Follow these guidelines when the control panel lights come on or flash power button load eject button color cleaning button black cleaning button paper out light color ink out light black ink out light power light S When the paper light flashes paper is jammed...

Page 102: ...then release them The printer prints on the first and last lines of one sheet of paper then prints a nozzle check pattern shown on page 5 8 and samples of fonts and colors on the next sheet 5 To end the test turn off the printer Then reconnect the network cable and turn on your printer and computer B A When an ink light flashes your ink supply is low Make sure you have a replacement cartridge B A ...

Page 103: ...xact code it receives in hexadecimal format 5 Turn off the printer to exit hex dump mode Improving Print Quality If you find that your print quality has been declining you can often improve it by doing one or more of the following Clean the print heads by running a cleaning cycle Follow the instructions in Chapter 5 Use higher quality paper appropriate for your print job See Chapter 2 for a list o...

Page 104: ...er 2 for instructions The print head nozzles are clogged Clean the print heads by running a cleaning cycle See Chapter 5 for instructions The ink cartridges are low on ink Check the B black and A color ink out lights to see which cartridge you may need to replace See Chapter 5 The MicroWeave or Super MicroWeave option is not turned on Turn on MicroWeave or Super MicroWeave if available in the More...

Page 105: ...ged Clean the print heads See Chapter 5 for instructions The ink cartridges are low on ink or one or more ink colors are empty Check the B black and A color ink out lights to see which cartridge you may need to replace See Chapter 5 for instructions The colors displayed on your monitor don t match the printed colors Because your monitor and printer use different technologies to represent colors yo...

Page 106: ...tried to print on cardboard or other non recommended media Make sure your paper or media meets the specifications listed in Appendix B If your printouts are still blurry after you change paper clean the print heads as described in Chapter 5 The Media Type setting doesn t match the loaded paper Make sure the Media Type setting matches the paper you re using See Chapter 1 for instructions Ink has le...

Page 107: ...securely Make sure the outlet is not controlled by a switch or timer and is operable Possible cause Solution The interface cable is not connected securely Turn off your printer and computer Then make sure the cable is connected securely and meets the printer s specifications The printer has an internal problem Turn off the printer and computer disconnect the interface cable and run a self test as ...

Page 108: ...paper and follow the guidelines for preventing jams as described on page 6 14 If on paper is used up or is loaded incorrectly Load paper or remove the stack and reload it as described in the Setup Guide and in Chapter 2 Then press the E load eject button to turn off the light and resume printing Possible cause Solution If flashing the ink supply is getting low You need to replace the indicated ink...

Page 109: ...l following the instructions on the Notice Sheet in the box An internal error may have occurred Turn off your printer wait a few seconds and turn it on again If the lights still flash or stay on contact EPSON as described in the Introduction Possible cause Solution The ink cartridge clamp isn t locked down Press down on the clamp to lock it Packing material remains in the printer Remove all packin...

Page 110: ...e cause Solution If you see error messages or printing is very slow the problem may be caused by temporary files Windows 3 1 only Change the Spool Manager default directory Windows 3 1 only following the instructions in Chapter 4 Your hard drive is too full Delete unnecessary files to make room on the drive Your computer doesn t have enough memory for the file you re printing Try one of the follow...

Page 111: ... in the list of monitored printers Make sure your printer has been added to the monitored printers list in Status Monitor 2 See page 4 2 for more information Possible cause Solution Your printer software options are set incorrectly For the fastest printing try the following Set Print Quality to Economy Turn MicroWeave off Turn High Speed on Choose Black ink Choose No Halftoning See Chapters 1 and ...

Page 112: ... Setup Guide and in Chapter 2 If you have any paper problems check here for solutions Possible cause Solution Your Macintosh has extension conflicts See also Solving Network Problems on page 7 1 of your Administrator s Guide Disable Quick Draw GX in the Extensions Manager Make sure EPSON Monitor3 and SC 850AT are enabled and then restart your Macintosh Possible cause Solutions The printer software...

Page 113: ...in Appendix B Fan the edges of the stack of paper to separate the sheets Reload the paper as described in the Setup Guide and in Chapter 2 If too many copies of a page or document are printing check the Copies settings in both the printer software and your application program See Chapter 1 for more information Try this Then do this Turn off your printer open the cover and remove all the paper that...

Page 114: ...fault Windows printer See your Windows documentation or online help for instructions Your printer is not selected in the Macintosh Chooser Select your printer in the Chooser as described in the Setup Guide Printing is stalled In Windows delete the stalled print jobs in Spool Manager in the spooler for Windows NT On a Macintosh select the stalled print jobs in Monitor3 or open the Extensions folder...

Page 115: ...ncorrectly in your application software Check your software documentation for instructions on selecting the correct margins for your paper size Make sure the margins are within the printable area of the page See Appendix B for printable area specifications Paper settings in the printer software are incorrect for your paper size Check the settings in the paper dialog box to make sure they re correc...

Page 116: ...5 To reinstall your software see the Setup Guide Possible cause Solution Your printer is not selected in your application or as the Windows default printer Select your printer as the default Windows printer See your Windows documentation or online help for instructions Your printer is not selected in the Macintosh Chooser Select your printer in the Chooser as described in the Setup Guide Paper set...

Page 117: ...ftware see the Setup Guide Macintosh Instructions 1 Insert the EPSON printer software CD ROM in your drive 2 Double click the Installer icon Then click Continue 3 Click the arrow in the list at the top showing Easy Install and select Remove from the list 4 Click the Remove button on the bottom of the screen 5 Follow the instructions on the screen to uninstall the printer software 6 To reinstall yo...

Page 118: ...our website at www epsonsupplies com U S sales only When you order accessories be sure to use the part numbers listed in this appendix EPSON Accessories Ink cartridges Cartridge type Part number Black ink cartridge S020108 Color ink cartridge S020089 EPSON ink jet paper and other media Media name Size Part number EPSON 360 dpi Ink Jet Paper Letter A4 S041060 S041059 EPSON High Quality Ink Jet Pape...

Page 119: ...ON Photo Stickers refill 4 1 5 8 A6 4 1 5 8 A6 S041144 KIT S041144 EPSON Photo Quality Ink Jet Cards 4 1 5 8 A6 8 10 S041054 S041122 EPSON Ink Jet Transparencies Letter A4 S041064 S041063 EPSON Photo Quality Self Adhesive Sheets A4 S041106 EPSON Iron on Cool Peel Transfer Paper Letter S041153 S041155 EPSON ink jet paper and other media Media name Size Part number bunnyUG book Page 2 Wednesday Nove...

Page 120: ...pecifications Character pitch characters per inch Printable columns Printing speed characters per second Draft Normal 10 80 533 400 12 96 640 480 15 120 800 600 17 10 condensed 137 912 684 20 12 condensed 160 1067 800 Print quality CR speed inches per second 180 dpi 180 dpi 26 7 360 dpi 360 dpi 20 720 dpi 720 dpi 20 1440 dpi 720 dpi 20 bunnyUG book Page 1 Wednesday November 4 1998 9 22 AM ...

Page 121: ...acter set Bitmap fonts EPSON Roman proportional EPSON Sans Serif proportional EPSON Courier EPSON Prestige EPSON Script All bitmap fonts are available in 10 12 and 15 cpi You can select other font pitch combinations using ESC P 2 commands Scalable fonts EPSON Roman EPSON Sans Serif EPSON Roman T EPSON Sans Serif H All scalable fonts are available in sizes from 8 to 32 points in 2 point increments ...

Page 122: ... 5 11 inches A4 210 297 mm A5 148 210 mm B5 182 257 mm Legal 8 5 14 inches Half letter 5 5 8 5 inches Executive 7 5 10 inches Plain paper and special ink jet papers distributed by EPSON 0 003 to 0 004 inch 0 08 to 0 11 mm 17 to 24 lb 64 to 90 g m2 Transparencies and glossy media Letter 8 5 11 inches A4 210 297 mm A6 105 148 mm glossy film only Transparencies glossy paper and glossy film distribute...

Page 123: ...10 inches 28 mm for 10 envelopes 0 28 inch 7 mm for DL envelopes 0 12 inch 3 0 mm for all other paper sizes C The minimum bottom margin is 0 55 inch 14 0 mm A The maximum top margin is 0 67 inch 17 0 mm B L B R The maximum left and right margin is 0 24 inch 6 1 mm C The maximum bottom margin is 0 24 inch 6 1 mm A B L B R C A B R C B L Envelope Single sheets and cards A B L B R C EPSON 4 6 inch Pho...

Page 124: ...roducts may cause damage to your printer not covered by EPSON s warranty Do not use an ink cartridge after the expiration date on the package A B L B R C EPSON Panoramic Photo Paper Specification Black ink cartridge S020108 Color ink cartridge S020089 Color s Black Cyan magenta and yellow Print capacity 900 pages A4 paper text at Normal 360 dpi ISO IEC 10561 Letter Pattern 300 pages A4 paper Norma...

Page 125: ...ges Electrical Also designed for IT power systems with Phase to Phase voltage 220 240V Environmental Temperature Operation 50 to 95 F 10 to 35 C Storage 4 to 140 F 20 to 60 C 1 month at 104 F 40 C 120 hours at 140 F 60 C Humidity Operation 20 to 80 RH Storage 5 to 85 RH without condensation Stored in shipping container Safety Approvals Safety standards UL 1950 with D3 CSA 22 2 950 with D3 Specific...

Page 126: ...ange the following default settings from the printer s control panel Setting Options Print direction Auto Bi D Uni D Font Courier Roman Sans Serif Prestige Script Roman T Sans Serif H Draft Pitch 10 cpi 12 cpi 15 cpi 17 1 cpi 20 cpi Proportional I F mode Auto Parallel Serial Option Auto I F wait time 10 seconds 30 seconds Software ESC P 2 IBM X24E Auto CR IBM mode only Off On AGM IBM mode only Off...

Page 127: ...n effect until you change them again Control Codes ESC P 2 control codes See the ESC P Reference Manual for more information about these commands General operation ESC ESC U ESC EM Paper feeding CR FF LF ESC 0 ESC 2 ESC 3 ESC Page format ESC C ESC C ESC C 0 ESC Q ESC l ESC c ESC N ESC O Print position motion ESC ESC ESC V ESC v ESC D HT ESC B ESC J VT Font selection ESC k ESC x ESC X ESC P ESC M E...

Page 128: ...C J AGM Font selection DC2 ESC P ESC ESC E ESC F ESC I Font enhancement DC4 SO ESC SO ESC W ESC SI ESC SI ESC G ESC H ESC T ESC S ESC ESC _ Spacing BS SP ESC Character handling ESC 6 ESC 7 ESC T ESC ESC Bit image ESC K ESC L ESC Y ESC Z ESC g ESC AGM Alternate Graphics Mode Character Tables All character tables except Italic are the same as the PC437 table for hex codes 00 through 7F Additional ch...

Page 129: ... code 15 International character sets You can select a number of international character sets with the control panel or the ESC R command Other sets can only be selected with the ESC R command You can select additional characters with the ESC command bunnyUG book Page 10 Wednesday November 4 1998 9 22 AM ...

Page 130: ...rs used in a particular language characters per inch cpi A measure of the size of text characters sometimes referred to as pitch CMYK Cyan blue green magenta yellow and black These colored inks are used to create printed colors ColorSync Macintosh software that is designed to help you get WYSIWIG what you see is what you get output This software prints colors as you see them on your screen configu...

Page 131: ... gives you control of your printer from your computer It is standard for all EPSON printers and supported by most application programs for personal computers ESC P 2 The enhanced version of the ESC P printer command language Commands in this language produce laser like features such as scalable fonts and enhanced graphics printing Ethernet Local area network technology that allows multiple transmi...

Page 132: ...measure the print head speed IPX SPX Network protocol used mostly by Novell NetWare LPR Printing protocol media Materials upon which data is printed such as envelopes plain paper special paper and transparency film MicroWeave Printing technology that produces images in fine increments to reduce the possibility of banding See also banding node address The hardware address of any client server or pe...

Page 133: ...r and to peripherals over networks remote printer A printer that is connected directly to the network and chooses a specified print server when it is turned on reset To return a printer to its defaults either by sending a command an INIT signal or by turning the printer off and then back on resolution The number of dots per inch used to represent an image The higher the resolution or print quality...

Page 134: ...ifferent parts of a network or subnets The subnet mask can divide an IP network into smaller parts TCP IP Transmission Control Protocol Internet Protocol A protocol suite made up of two parts TCP and IP that organizes and delivers data across a network twisted pair cable Also called 10BaseT This cable is used in Ethernet networks bunnyUG book Page 5 Wednesday November 4 1998 9 22 AM ...

Page 135: ...10 CompuServe 5 Configuration button 4 19 Contrast setting 3 8 Control codes B 2 B 8 to B 9 Control panel default settings B 7 Control panel using 1 10 5 7 to 5 9 6 3 Custom settings changing 3 34 color 3 7 to 3 33 deleting 3 34 list 3 2 print quality 3 4 to 3 6 saving 3 33 to 3 34 special effects 3 4 to 3 6 Cyan setting 3 8 D Default control panel settings B 7 Default printer options setting 1 4 ...

Page 136: ... 9 ICM Image Color Matching setting 3 3 3 9 Ink cartridge ordering A 1 cartridge specifications B 5 monitoring level 1 10 replacing cartridges 5 1 to 5 5 replacing outdated cartridge 5 5 setting 1 8 smears 2 5 specifications B 5 supply 4 18 Ink Jet Cards see Photo Quality Ink Jet Cards Ink Jet Cards see Photo Quality media Ink Jet Cards Ink Jet Paper choosing 1 8 2 1 to 2 2 A 1 to A 2 loading 2 3 ...

Page 137: ...hoto Paper see Photo Paper Paper EPSON 2 1 to 2 8 A 1 to A 2 handling problems 6 13 to 6 15 loading 2 3 to 2 7 ordering A 1 plain 1 3 specifications B 3 to B 5 Paper jams 1 10 6 14 Paper support 2 4 Paper tab 1 3 Paper thickness lever 2 5 6 7 Photo Paper choosing 1 8 2 2 A 2 loading 2 6 to 2 7 specifications B 3 to B 5 Photo Quality glossy media choosing 1 8 Photo Quality Ink Jet Cards A 2 Photo Q...

Page 138: ...ety approvals B 6 instructions 7 to 8 Saturation setting 3 8 Self Adhesive Sheets see Photo Quality media Self Adhesive Sheets Self test 6 3 Service 5 to 6 Settings default 1 4 Settings printer software advanced see Advanced settings checking 1 2 to 1 4 1 7 to 1 9 reusing on Macintosh 1 7 Slow printing 6 12 Smears 2 5 Special effects 3 4 to 3 6 Specifications character tables B 9 control codes B 8...

Page 139: ...tions B 3 to B 4 Transporting printer 5 10 Troubleshooting 6 1 to 6 18 U Utility button 1 9 5 6 to 5 7 5 9 tab 5 6 to 5 7 5 9 W Windows checking printer status 1 5 to 1 6 managing print jobs 4 1 to 4 15 printing from 1 1 to 1 6 Spool Manager 4 13 to 4 15 Windows 95 problems 6 11 to 6 12 World Wide Web 5 Y Yellow setting 3 8 bunnyUG book Page 5 Wednesday November 4 1998 9 22 AM ...

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